Medical Guardian Reviews

My mom fell and this worked to get her the fire dept and to the hospital. She fell before this incident but was ok and the fire dept was able to get her up. This device and the people who work there are great. It works even if my mom can't push the button.

My friend needed an alert system. We called Medical Guardian and spoke to "Tate". He was wonderful. Professional and friendly!! Gave us all the information we needed and gave us a great price. You could tell he really cared about my friend and her situation.

This device has given me peace of mind as my Mom is 88 and has had some falls prior to purchasing this device. It is somewhat fashionable for her taste. Not big or bulky like the older versions. I can track her location which is another peace of mind as she still drives herself around at times. The tracking is not always exactly accurate but is within the vicinity of her location. A must have for peace of mind. Even though she may never need it, why take that chance when it could just save her life!!

It was an easy process. I dealt with a kind, real person who was incredibly helpful in answering all my questions. I believe the service to be exactly what we needed to help our elderly family member continue independent living. He will reach an actual person who will either contact us or if necessary medical emergency assistance.

I actually wear the device all the time, except when charging). I feel especially safe when taking a shower and in bed. (I get up for sleepily. For bathroom breaks and it is comforting to know I just need to push a button.) I have found that the charge lasts somewhat varying times. The shortest was 74 hours and the longest 88. Usually around 82. (Temperature, humify or whatever might make a difference.) I endeavor to charge mine during the day and then my backup (while charging) is my cell phone). I also consider charging up early if getting on to close to the 3rd day (72 hours) and I may be away from my charger (at dinner. Movies, etc, and it is not practical to bring a charger). I am satisfied.

To be fair, I can confirm their medical motoring service is excellent. No problem with that part at all. Where Medical Guardian gets really nasty, is when you want to cancel the service. Here's the neat part: you can't cancel and they will harass you about it. Medical Guardian requires you to give a signature to an online cancellation document. The signature DOES NOT take and/or the document link DOES NOT work (wasn't a browser issue: used Chrome, Edge, and Firefox). It is not a one time thing. Happens repeatedly on multiple cancellation requests. This appears to be intentional, because Medical Guardian does not care if the cancellation failure is on their end: they will continue to bill you and claim the cancellation did not get through.

My existing system was broken and Joanne was so helpful and kind to set up a replacement system. Since I live alone and was recovering from knee surgery, she kindly expedited the shipment. Awesome lady! Thanks so much again.

Customer service provided professional communication and answered all my questions. Easy setup. Competitive pricing and good reviews.

Customer service advocate was very knowledgeable and helped me choose the right device for my loved one.

There needs to be something on the device and/or charger to indicate the percentage of power left on the device. I have had it wake me up several times in the middle of the night to say, "Charge Me". I have absolutely no idea of how much charge is left on my wrist monitor. If this can be indicated on cell phones, then Medical Guardian should be able to include it on their devices. It is extremely annoying, irritating, intimidating, invasive, etc. to be awaken in the middle of a deep sleep with the device on my arm giving me commands and waking me up. Additionally, all contact is done via Internet, and this is so extremely impersonable. It cuts down on payroll, but it does not improve customer support or relations.

This review is strictly for where I talked on the phone with the person who signed me up for Medical Guardian. Jason was very nice however he had issues with his headset and was breaking up completely through the conversation even though we called back a couple of times so we got through it and I did end up purchasing Medical Guardian Medical Alert System. I can’t really rate the system yet because I haven’t started using it, but it was OK the phone sale.

The call center phone uses many phone numbers and they are not published, so you can’t add them to your phone if you use Do-Not-Disturb or other similar features. You can set up the service to have the call center call the Caregivers first, but it will most likely come in as SPAM. The company explained this to me after I already purchased a device and started service. The only way around this is to purchase the OnGuard Alerts for additional cost. This is a key fact, and I hope it helps others who are researching as I did.

I used Medical Guardian a long time, but when I cancelled the service on June 29 I was told that I needed to return the equipment or be charged $300.00. Per their instructions I sent the equipment via UPS, and Medical Guardian verified its receipt on July 7. That same day, my credit card was charged another full monthly service fee. I called and was told that I would receive a refund of the overcharge from July 7 (date they received items) to end of July, processed within 30 days. No refund was ever credited to me. On Aug 12 I called about the refund, and was told there is a $50.00 restocking charge which used up any refund due; therefore I would not be issued any refund. Very shady, dishonest practice upon termination of their service by a long-time customer. Beware!

Medical Guardian Failed When We Needed It Most. We purchased a Medical Guardian system to protect my very unsteady 90-year-old mother living alone, so that, if she experienced a fall while alone, help could be summoned immediately. The entire reason we invested in this service was for the peace of mind that it would work in an emergency.

Great service on a call to get a medical alert device for my mom.

The rep was very knowledgeable and made it easy to choose his product.

I’ve have only just ordered this equipment. Customer service was very nice and helpful.

Lenox the sales representatives was top notch! He has the world of patience and very knowledgeable! Wish all representatives had his personality and patience of a saint!!

This has been one of the worst customer service experiences I’ve ever had. I purchased two Medical Guardian devices through Costco last year—one for my father and one for my mother, at two different addresses. Activation was a nightmare because the accounts kept linking together, even after multiple calls for help. My father passed away in November 2025, and I even have a cancellation email from Medical Guardian. Despite that, they continued charging me. It later turned out that when they sent replacement devices, they created a second account for my father instead of properly resolving the original issue. As a result, I was being charged twice for my mother’s device and also still charged for my father’s account.

Quality of device casing is poor and made with cheap materials. The area where either the lanyard or belt clip is attached to device breaks off anytime contact is made with another item. As a result, device is carried in a purse or in a pocket. Either way, defeats the purpose of having the device. This has now just happened a second time, requiring a need to request a replacement. Not a very good advertisement for the product. Have attached photo including device and piece that broke off.

My entire life has been changed now that I have my Medical Guardian. I'm no longer afraid to be living alone as I was before. And my lockbox is such a comfort to me, especially during the nighttime. Another feature I enjoy is how courteous and understanding all your agents are whenever I phone.

I originally got this a few years ago for my mother. Without this service, my mother could not remain in her home as she wants. She has neuropathy in both her feet and has trouble walking. And if she falls, she is unable to get back up. This device has allowed emergency services to respond to her immediately and I love the fact that I get a call and I am notified so I can respond immediately. Thank you all so very much. I love this service.

I texted the company trying to find a reliable products. And the person who helped me Knows the products and necessary informations that I needed.

I love the feeling of safety this device gives me, I've used it 3 or 4 times since I've had it. All 3 times for falls, once for help to get back up, 2nd time I ended up with a fractured disc, 3rd time I ended up with hip and femur fractures.

Nicholas was great to work with. He answered all the questions we had.

I'm a widow living alone, but younger than most I know. A friend strongly encouraged me to get a service to help should I have any medical issues while alone - following a medical emergency. A few weeks ago I fell due to dizziness so I needed help but not an ambulance. The button registered my fall but I canceled it thinking I didn't want an ambulance, just a friend's help. I pushed the button and asked them to call one of my emergency contacts. They kept me on hold while they called and then told me my friends was on the way. I was nowhere near my phone so this was a godsend. I'm so glad I can use it for both big and more minor issues!

When I acquired Medical Guardian for my mom, they made it EXTREMELY easy. The sales consultant, Summer was great! She explained everything and I could understand her. My mom passed away and now I’m trying to cancel the service. I still had Summer’s direct line phone number. She answered and was very friendly. But to cancel service you have to talk to the Retention department. Summer transferred me and after holding for 10 minutes, I hung up and called back. I wanted to make sure I was calling during their normal hours. Someone else picked up the sales line immediately. They confirmed the retention department is open. I started this process at 8:00 a.m. apparently, right when they opened. The automated system wanted to know why I was cancelling. I stated “My mom passed away”. The automated system offered their condolences. SMH.

Great system. Works as described. Used it several times. One problem is battery life. Other systems not rated as well have batteries with longer life. Even though I stay with it because it works well.

The device works well. The company has been very responsive. I wish they made some sort of accelerometer device, maybe it is a feature in their watch. Also for people with dementia, if there were some say to remind them of what they can do in emergency situations it would be nice.

Sales associates was extremely helpful. She asked me a little about who I was shopping for and some simple background about him so she could make sure she was making the right recommendations. She was not pushy and did not feel like a sales person but rather an advocate. The quote was reasonable and easy to understand without too many “extras” thrown at me that I did not need. We have not yet received the medical alert device so I cannot comment on it but as far as the experience, I feel confident this will give us the peace of mind we need for my dad.

Easy to set up, staff is very knowledgeable and responsive. I have never used this system in an emergency so I can’t speak to that. However I have no doubt that this system will work as advertised, from what I have learned from my research into comparative systems on the market.

My mother fell and rolled down 12 Step. Medical alert did not go off. Thank God someone was with her. I called following day see if alarm worked was told it did not show fall and that battery was low. Care giver had put alert on mom that morning after full night charge. Light was green. This is the second time this has occurred for a family member same company. I'm a health care provider who has recommended this product to others due to stop and drop system. I can assure you I will not make another for a poor run system. I had also reported this to management and not heard back from anyone. Very disappointed. We pay good money for our loved ones to remain in home to feel to there is another system to help watch our for safety.

My elderly father lives part time in Missouri and full time in Hawaii. He only lives alone in Missouri and needs the fall detection while he is here the 3 months. I called in December when he returned to the islands to turn off the service to the device. They refunded me part of what they charged me. I checked today and they had gone back to charging me and said they had a new policy that stated they could only turn off the service for 3 months and then return to charging us again. This was not what I was told when we bought the device. They said there was no issue with suspending the service and reactivating for only the time it was needed. I guess this wasn’t the way it was presented. Be aware and watch your bank account if you use a card. I had also requested that they not do auto-pay. That was ignored as well.

I originally purchased my Medical Guardian to give me another step in safety peace of mind. I've had several incidents of falling since Jan 20/2023. Each fall exasperated other medical issues. After speaking with my wife we decided to order her a Medical Guardian.

DO NOT trust Medical Alert Systems with your loved one’s safety. Our 91-year-old father fell and pressed his medical alert button for immediate help. Someone answered but did absolutely nothing. No help was sent. No follow-up. He was left alone on the floor for nearly two hours. The only reason he got help is because he somehow found the strength to reach a nearby phone and called a family member. We then contacted the Boston Fire Department, who responded right away and helped him (God bless them!!!). The system we were paying for completely failed him.

We used Medical Guardian several years ago when mom had surgery and we wanted some extra security for her. She fell again in the winter, and so we signed up again with their new MG Move device. Sadly, the device never worked, out of the box it just showed error codes. But also it was very slow to arrive, and showed up with no instructions. You needed to dive into their website to learn that you supposedly just needed to push the test button and everything would be set up. Sadly, that just showed error, so we needed to spend hours on the phone getting through their device support team, who were supposedly trying different fixes. It never worked.

I've used Medical Guardian for several years since my husband passed away. They are reliable and efficient. My family and close friends know they will be contacted if I'm having a medical emergency. Last September I fell from a stepladder and could not get up. Fortunately my medical guardian lavaliere was on. I had 2 tears in my rotator cup and 3 compression fractures in my back. They called the EMTs for me and gave them my entry information. Otherwise I would have pain on the floor for hours.

I’m not at all happy with the necklace. It’s supposed to have fall protection but has never off in the 5 times I’ve fallen. I’d like the company to send me a return address label so I can returned it. I will never use the again. What else can I say but I don’t want it anymore!!!!

At age 90 and living alone in a rural area, I'm grateful for my Medical Guardian which I wear daily (except when I'm with people) for the feeling of security it provides me. I rarely fall and take care not to fall but know that I could fall at any time. I've had my Medical Guardian for going on three years now and thankfully have never had to use it.

The Medical Guardian system worked very well for my family member, Dawn ** for around two years. It gave us peace of mind and more safety for her as she navigated physical challenges. We were very satisfied. At this time, we wish to cancel the service because as of March 1, she moved into an assisted living facility and no longer needs this help. How do I do this? Sincerely, Kathleen **