Paul Davis Reviews

Our fire happened February 24, 2024. It took about 3 months to get through the cataloging process with insurance. Paul Davis began demolition in late May. The house was not deemed a total loss... Just a gut to the outer walls. They handled all the contractors and the insurance company. I found having a text conversation with my Paul Davis team easiest. Dan, Steve and Cory were the best! They were busy with many projects, so leaving messages for them to answer and vise versa allowed us all to be responsive and stay on track. We were able to make changes to improve our home for living today within what insurance allowed and at our expense, but they always communicated with us our options. Fast forward to February 2025, I now have a beautiful home thanks to their expertise.

Bridget and Kayla arrived at my condo on time and proceeded to remove tile from my bathroom floor. A crew had come in earlier to remove the ceiling from my finished basement because mold stains were visible. It was determined that the toilet in my guest bathroom toilet had leaked causing the mold problem. Bridget and Kayla placed fans in the basement to insure that the rafters above the finished ceiling would be completely dry before the ceiling was replaced. A great job was completed and give this mitigation crew an A plus. I am hoping that the restoration crew will be as good.

I highly recommend using Paul Davis company. I was dealing with an insurance claim and this company was recommended by my insurance broker. The mitigation team included Richard and Randle and Emilio completed the work. The project Manager was Clayton. All repairs have now been completed, and the whole team went above and beyond to return my kitchen to its original condition before the water damage occurred. I dealt mainly with the project manager and was impressed with the promptness with which my questions were answered, and the promptness with which the service was completed. Paul Davis Company turned a stressful situation into a pleasant transaction of services and truly went above and beyond.

I highly recommend Paul Davis of Mobile for your emergency needs. Stuart and his team responded immediately the morning of May 17, 2024. Paul Davis of Mobile reassured me that they would take care of things and they did so without hesitation! They came with many fans and dehumidifiers to dry my flooded floors. They checked daily to measure the moisture and monitor the progress. Everyone was very professional and efficient while addressing any and all of my concerns. Everyone was very polite and considerate while working in my home. This was the very first time I had to contact a professional service and I am most grateful for Paul Davis of Mobile. I highly recommend Stuart and his crew. Thank you Paul Davis of Mobile. J.**

I had a dishwasher leak that went all over the kitchen under the snap and lock floors and also down into the basement. I had black mold growing in the basement and also in the kitchen. Devin, Sebastian, Austin and Anthony from the mitigation team did a fabulous job of getting everything tore out, the water cleaned up and lastly hit it with the mold spray, and set the Dehu, air scrubber and fans. They worked efficiently (and together) communicating with us and each other. They worked very hard to get everything done quickly. Their Mitigation PM Kelly was very good and quickly got everything over to USAA for a quick approval. I was waiting on Restoration to get to the house and start the process of getting an estimate together and sending the estimate to USAA and putting the Kitchen back in order so that I could feed my disabled Step-son. When I had not heard anything, Kelly got me over to the PM Anthony from Restoration.

My experience. Came day after basement flooded on a Saturday. 3 employees stayed no more than 45 minutes with no equipment stating we did all their work. They said that evening the fans would be coming. Two days later no fans showed up so I told them services no longer wanted as there was no service from them. A couple days after that truck shows up with fans. I stopped them says I fired the company. I normally won’t write a review but after getting a bill for work not done my insurance had to paid over $2000. All this was documented. Heck they tried to say in photos the equipment belonged to their workers, unfortunately everything was my personal equipment. This is just my interaction.

Hot water line leak under the house it was repaired by plumber. PD came out, obvious mold under the house and in garage. (This was a Friday). Communicated with our insurance and adjuster sent it back in. No fans, dehumidifier, insulation taken out that was ALL soaked. No communication throughout the weekend. I called on Monday (President's Day), they responded they never heard from insurance company. Get in touch with insurance company and they are told they had "computer issues", and they would call me back immediately. Nothing.....

Don’t use this company ever. This company was sent to me by my insurance company as a provider they use. If your insurance company brings company name up do not even call them. They quoted me for a small roof repair, drywall and three locations of my house and minimal painting as a two day job. The first red flag should’ve been when their own employee showed up for the first day and already apologized for the delays as well as improved me of all the other complaints he had hear with the company and taking far too long to complete work. So clearly an ongoing problem. But I had already booked and paid them. Paul Davis did the remediation work in mid December, opening/cutting holes in my ceilings on 3 different room spanning all three levels of my home.

I can’t even begin to explain the horrifying experience with Paul Davis. I used them because they are an approved vendor with USAA. I didn’t do my normal practice of looking at reviews because hey it’s a USAA VENDOR. First off it took 4 almost months to even get started. The project manager was rude and disrespectful to my wife…. She told him not to use the front entrance and he didn’t it anyway and damaged our storm door. I confronted him over it and he plead ignorance.

DO NOT USE!! 40k job. 3 years of fighting them! Gaslit throughout. Said team had covid when they really went to a different job. Had to fight over even basic work. Complete lack of project management. So much wrong I can't even go into it all. Happy to tell if you need details- **.