eBay Reviews

I know that I am not the only person that this has happened to. I just learned that I got permanently suspended from eBay for absolutely no reason! No warning whatsoever! My account was no hacked and I don’t owe any money to the sellers. I did nothing wrong to warrant this. I have permanently closed my account and will never use EBay or Amazon AGAIN!

The customer service representative I spoke to last week was incredibly disrespectful, smug, dismissive and outright declined to comply with my request to speak with their supervisor, saying “I’m not going to do that”, and when I again asked, saying that eBay allows sellers to request escalation to supervisory staff members if the representative you are speaking to is not helping resolve the issue or is unsatisfactory in communicating, they replied with “No, I’m not doing that, I don’t have to do it” and hung up on me!

I purchased a brand new factory sealed phone from a seller on eBay in July. The phone worked fine for six weeks when suddenly the screen went black. I contacted the seller immediately who was slow to respond. I took the phone to a repair store and they discovered that the phone was actually refurbished. I have spent the past five weeks trying to get a resolution from the seller who is now ignoring me. I have also tried communicating with eBay to no avail. Today I finally got through to a live person at eBay.

eBay has turned into a dumpster fire. They’ve outsourced I would say 90% of their customer service overseas. They are untrained. Give false information repeatedly. I had an order canceled that I have been trying to refund the buyer for over 10 days and eBay just keeps telling me that this is unknown system glitch that they’re having since the beginning of October that they thought they had fixed and they clearly do not. It’s been absolutely horrible. I’ve gotten a different answer every time I’ve called eBay. Leadership does not follow up as promised. Horrible. Horrible. They’ve turned into the worst platform to sell on that there is.

No protection for the sellers. Way too risky to sell on their website. First item I sold, I got scammed. I sold the customer a brand new item, and they sent back an item that was defective. Absolutely not the same item I sold them. Closing my account for good. Too many scavengers roaming the website with a wrapsheet of fake reviews. Seller beware!

EBAY does not investigate non-delivery. I don't believe a real person looks at complaints of non-delivery, even when photos are sent as corroboration. I bought a moissanite necklace on eBay, and my credit card was charged immediately. After a 4-week wait, a torn and empty turquoise bag arrived. It was inside a clear pouch from USPS stating that it was received in that damaged manner. I asked for a replacement. The Seller was non-responsive. I asked EBAY to step in; they simply closed the case. I closed my account with EBAY. I will not buy from them again.

I bought a ring on eBay. I couldn’t see how the stone was set in the photos and I immediately returned it the next day after trying it on. The company only refunded me half the money. It was around $600 for the price of the ring. I couldn’t get a hold of ebay and my credit card sided with them.

Hi my name is Hector, and I just been having a really bad experience with EBAY, really hard to communicate with a real person, make things hard to figure out, a seller don’t send the item, and trick me into thinking eBay was holding my money, I still trying to get the refund, was thinking to cancel my prime membership because they start lying on the delivery n dates but since this problem I may need to keep it and buy less from eBay, we may need to pay more for trusted internet sites, ones who resolve problems without delays.

Ebay just CLOSED CASE on a book I sold to a buyer, who received the book, but claimed the book was late. The book was delivered- I have an email from the buyer thanking me for delivery of the book, before eBay refunded the total cost of the book- $32. There is no restitution with eBay. Ebay makes unfair judgements without listening to sellers- me, I am an eBay seller.

The reasons I list items on eBay is to sell.. eBay changed their policy on returns and each seller must accept returns. In so many instances returns are for reasons that are just horrible, ordered by mistake, ordered wrong thing. Then the seller has to pay for return shipping because of someone’s mistake. Selling on eBay has just become intolerable.

Worst customer service, they cut too many corners, and only care about profits, while not properly protecting buyers and sellers. Cameron specially was the agent I talked with over the phone and she just read the exact same information you read online back to me, lied to me twice, and told me she couldn't transfer me to her supervisor because it would make her look bad. What a joke.

I made an acct and sold an item. After I shipped it they then restricted my acct and held my $. They gave me no reason and said they are holding it for 250 days and my acct is suspended indefinitely. I sold coins like many others on the app. I am clueless as to why my acct got restricted and they are holding my $. Why even let me sell and ship in the first place now I am out twice as much.

EBAY IS A SCAM RAN BY PAYPAL MAFIA THAT ALL SHOULD BE PUT IN JAIL!! I am an established seller with 100% good ratings over a year with multiple recent sales, yet they still hold my funds for unreasonable amounts of time just to gain interest off ALL the sellers funds!! THAT is FRAUD and THAT IS THEFT!!!! NO PROTECTION FOR CONSUMERS OR SELLERS, ONLY GREED, THEFT, LIES and POS AI with NO SERVICE WHATSOEVER!!!! MAFIA POS!!!!

No customer/buyer support for issues such as product delivery, quality etc. It is a huge risk for a buyer to purchase from a seller through eBay. Fraudulent sellers are allowed to keep selling on this platform even though they fail to deliver the item purchased. There is absolutely no buyer protection so buy at your own risk.

Ebay has become a complete scam company. I bought & paid in advance -two items recently from eBay ‘1:one pound spice clove from a seller joseherrera2026 which he used my email & sent me a tracking number, arrive but I never got it. When I checked with post office manager said this tracking number is scam & they never delivered to that address & he doesn’t know what that number is. I contacted eBay about the refund policy but they are running me around & refusing to even consider or refund money, which google admits that ebay has continuous issues with seller claiming that items has arrived with bogus tracking number.

Zero buyer protection, communication and access to live assistance, I find "Depop" to be a far better place to buy/sell!

My first day opening a seller account. Listed my first item. Immediately received 2 emails that my account is suspended. No reasoning, no help, no way to reach someone to understand what I could have possibly done wrong.

eBay customer service repeatedly failed to provide a valid, policy-based explanation for removing my feedback or offer a meaningful resolution. The facts are straightforward: I never received the item. After agreeing to wait a few extra days, the seller stopped responding and failed to address my Item Not Received case, forcing me to involve eBay. After receiving a refund, I left feedback for the seller, but it was removed within minutes. I contacted eBay customer service asking which specific part of my feedback violated the Feedback Policy and which provision justified its removal. I received four contradictory, vague, and inadequate responses, before eBay eventually stopped responding altogether.

For the first time in my life I ordered something from eBay, because they had a better price than Amazon. Order accepted, paid and was informed that the item will be shipped FedEx. Three days later they informed me that the item is shipped and will arrive in another two days. Two days later they informed me that the item will arrive one day later. The day came and they informed me that the item is delayed another 2 days. This is all with a tracking system. The the item is supposed to come and didn't. No message, The next day, the item does not come either, no message. Tracking system says shipped. Contacted the seller, no response. Day later contacted the seller again, no response. Never ever again e-Bay. They do not have their ducks in order.

They hide more and more behind AI and text messages then trying to work with their customers and support them with service. At the same time they increase fees on sales and include shipping and sales tax to increase their profit. Well this may not be illegal, it is definitely not consumer friendly. I would recommend another platform for purchasing items or even selling.

I purchased a phone Samsung galaxy s26 ultra 1 tb. Came out it was a temporary phone. Call eBay. Never answer. Put a charge back with Synchrony and all they do was lie to the credit card company that I was trying to keep the phone. Send the screen shot to synchrony. Send a email from ebay they was telling them was happen. Still keep my money. This is a richer catcher situation for what I see.

eBay will never back a buyer. Try calling and if you can talk to them, they will tell you it's the sellers problem and not give you a phone number to call them. They just don't care once they get your money.

Ebay does not care about their sellers or their buyer, I had 2 buyer purchase silver and then want to return, so I returned for them because they were not happy, then eBay charged me for the 2 labels and neither customer sent back my silver, so they got their money back and kept my silver and then eBay had the audacity to still charge me their shipping costs that Customers never used, I will never sell nor buy on ebay, watch out for the scammers that Ebay allows to go on. I also called and actually after waiting forever reached someone from Ebay and they hung up on me.

Horrible!! Sold my coat 2 weeks ago, still have not been paid. After looking all over for a number to speak with someone on Friday I was told my funds would be available Monday- shocker. Nothing. Called again. Another agent said, "Oh, 72 hours." The company is a scam that holds your money and can’t tell you why. There is no resolution area. They just keep telling you it takes 72 hours for escalation because it’s automated. Joke. Don’t sell on eBay. The worst!!

Put everyone at Ebay in prison. Entire company is a total scam. Never pay out money owed to us and Consumer Affairs does absolutely nothing. Google play claims it's a 4.5 star company and no one on earth believes that so that's 100% rigged by their own people and Google.

I am a big ticket item seller with items that need a truck to ship, In this particular case the buyer needed expedited shipping which added another $2000 for a total of $6500 plus sale tax. eBay charges their fees based on the total sales price which added up to be over $2000, this is not reasonable so I am pulling all my sales from eBay.

Yeah they make it impossible as usual to get an answer so people are giving up a lot of money out of frustration. I am a seller and lost out several times. Because either the site is down or they don't respond. I have also been a buyer where they shut down their account immediately and don't send your item eBay won't do anything to help you and it is now by far the worst resale platform I have experienced. They are counting on people to give up but trust me I am looking for new platforms which is sad cuz I used to like eBay. But it's really downhill and they are not interested in helping people propagate their platforms as well as buyers and sellers. If I could give it less than one star I would.

eBay cannot help if my money—or yours—is lost to a scam. eBay can only suspend dishonest sellers; it does not refund our money.

We worked and also built eBay on 2000, selling for 10 years doing mostly only ebay and now from Europe they screw our accounts, not 1 listing pops out, you can't even find it, search says 0. How ebay is rigged at that point and how they can screw your account.

eBay has become the place for scammers to come and rip off honest sellers. eBay has become a shell of its original self. They’ve extracted their last dollar me as either a buyer or seller… After over 25 years.

They alienated their sellers by removing the ability to leave negative feedback. Take it from someone who knows–some buyers absolutely deserve negative feedback. I had some buyers who were nightmares. The terrible experiences I had with them made me despise eBay, especially when I had no recourse and had to accept getting scammed. You would be shocked to read some of the absurd emails that popped into my inbox from people. eBay will do one thing for sure: They will let you know that there are some serious crazies in this world and get scammed by dishonest buyers looking to get free stuff.

My recent experience with eBay has completely changed my opinion of the company, and I caution buyers against relying on its Money Back Guarantee. I purchased an item that I never received. UPS confirmed that the shipping label did not contain my name or address. UPS also provided photographic proof showing that the package was delivered to a house that is clearly not mine. I provided eBay with the UPS delivery photo and a photo of my actual home, clearly demonstrating that they are two different houses.

Use anything but eBay. Sold an $800 item because I need money. Said funds would be available 48 hours after item is delivered. Four days later I’m on hold with them because every day they tell me I will get paid tomorrow. I’ve been on eBay for 20 years, minimum. 100% positive feedback. Never using them to buy or sell again.

Customer response is a joke! All responses from automated Ai. Sent all documentation and request 4 times. No way to resolve issue. So I cancelled on file credit card and requested account be deleted. Deleted app. Will never buy again!

Please by all means shop local stores. eBay charges an arm and a leg to get products to consumers and sellers are getting ripped off by this ridiculous scamming company. Label fees are a joke for sellers and outrageous for customers. The owner of eBay Pierre from Paris France is scamming everyone outta money for profit. There is nobody to help with complaints and they do not investigate when there is dishonesty between seller and buyers. Everyone who buys on eBay should stop. There is better products in stores than on this scam site which is called EBAY.

I recently made two orders. One was a new Samsung S22 Ultra and the other was a semiconductor cooling vest. The S22 I ordered, the seller sent me a used iPod touch worth $40 and now will only refund the $40. So I got eBay involved and I have a video opening the package and eBay says that I can only get the $40 refund. So the seller stole $260 from me. The second order was for $89 and it said delivered. I was in my yard when the mailman came and all she had was a blank envelope. I am still trying to get a refund. Two orders in two days and neither were legitimate. I hadn't bought from eBay in almost ten years because they never sent a paddle board and I was never refunded. I lost $366 on that occasion. I hope you're happy eBay, you won't ever get another chance with me.

25 years as a seller with a perfect record. A belligerent and dishonest buyer wished to return a "no returns" item. I declined. Without contacting me at all eBay approved the return which I will have to pay the (expensive) shipping for. eBay is no longer a professional or fair platform. Sellers have no protection or say. Use at your own risk. Account cancelled. Will not use the platform again.

I am an established eBay seller who just lost nearly $2,000 and my inventory due to eBay's broken policies and lack of actual Seller Protection. A buyer purchased a high-value item and later opened a return case. I acted in good faith and officially approved the return request. Instead of shipping my merchandise back, the buyer kept the expensive item, provided zero tracking, and opened a fraudulent credit card chargeback under the false reason "Didn't receive a refund."eBay's support explicitly admitted that their automated system completely blocks Seller Protection for this type of dispute, forcing the seller to take the entire financial loss.

I, or rather they, sold my watch. The buyer paid. I didn't get paid. They said they paid. They lied. In short, they stole my watch and sold it.