Etsy Reviews

I ordered a Halloween tee-shirt in September, still haven't received it or given a status update. I texted them about it & still haven't gotten an answer. A 30 $ shirt down the drain!! Never ordering from them again!! Buyer beware.

I bought THOUSANDS of dollars of items on Etsy since I began making jewelry two-three years ago as a hobby. I grew to love it so much I worked to open a shop on Etsy. I read ALL the policies and communicated with other sellers on Etsy forums. I created an Etsy shop in February but did not open until October 18 because I wanted to have a wide array of merch to sell. So for 8 months off and on I made jewelry, photographed and video'd the pieces, wrote descriptions, created an inventory system, researched the gemstones to include more information in my descriptions, measured and weighed each earring, kept meticulous records of what kinds of metals I was buying and tried to verify their accuracy, especially if the items were coming from overseas.

I have purchased many items from the site over the years and have interacted with some lovely artisans and makers. I am not giving them 4 or 5 stars because I have been very disappointed with their choices over the last few years. From allowing Alligator Alcatraz merch to be sold to now being flooded with AI-made merchandise. I personally wish they were more thorough about monitoring their site, editing filters so that you could choose not to see AI-made items, and not supporting hate and violence. I also know that they used to be more equitable and fair to small businesses and a lot has changed for the negative over the years. It's disappointing. I now am choosing to support artists and small businesses at in person craft fairs or on their individual websites due to Etsy's recent practices/rules.

I recently ordered a wool felt Christmas Ornament kit. After several weeks, I received an item that was nothing like what I thought I was ordering. There were no instructions, no label, and no information regarding a way to return the object. I reached out to Etsy and received no help. I took a picture of my confirmation # **. However, Etsy showed no order, and I received no confirmation email. The only information I have is a return address, ** I reached out to Etsy to see if I could get information that would allow me to contact this person. No Help. Very disappointed and will not be ordering from this site and will discourage others from ordering on this site.

Used to be great, now they are worse than any competitor. DO NOT SELL ON ETSY. Just don't, it's not just one thing, it's a slew of nickel and dime decisions that will cripple your shop. Lots of other online marketplaces to sell with half the fees.

Terrible customer service. Opaque policies, arbitrary return dates, inconsistent commuication, bots posing as live agents. Terrible company.

Orders a sign for my grandson room the large custom letters to go over his bed. The cost was 88 dollars for letters I could have purchased from Michael’s or Hobby Lobby.

Etsy’s buyer protection feels dishonest. When something goes wrong, they keep moving the goalposts for opening a case to get your money back. Meanwhile, sellers apparently face no accountability for failing to respond, provide tracking, or even ship an order for a month. I showed customer service screenshots of the delivery estimates and their own system stating I could open a case on the 28th. Despite that evidence, they still told me I had to wait. What’s the point of providing dates and instructions if Etsy won’t honor them? Being told to keep waiting while the evidence is right in front of them is infuriating. Buyers deserve clear policies, consistent answers, and actual protection—not excuses.

I ordered from Etsy vendor "SprueAndCoffee" run by someone named Dave in Kalmar County, Sweden. I ordered and paid Jan 28, 2026 and the order was scheduled to arrive in May. It never came and all contact with the seller returned an automated message. No response. The mistake I made was not protecting my purchase so Etsy will not help resolve this. No product, no refund. I hope this saves someone the same mistake I made. This seller is no longer selling on Etsy - so this was theft. Etsy position is not really our issue...I will never use Etsy again, you have many trustworthy options - this is not one of them!

I am extremely disappointed with Etsy’s decision to suspend my friend’s shop without providing a clear reason or proper explanation. As someone who knows the shop manager personally, I have seen the time, effort, and hard work invested in building this business. Suspending a shop without clear communication or a fair opportunity to resolve the issue is frustrating and discouraging for small business owners. Etsy should provide transparent explanations and a proper review process before taking such serious action. I request Etsy to review this case carefully, explain the exact reason for the suspension, and give the shop owner a fair opportunity to resolve any issues and restore the shop if the suspension was a mistake. Small business owners deserve transparency, fairness, and proper support.

I've been waiting 23 days for payment for an irreplaceable watch you sold and shipped. Without explanation they abort the deposit daily and it says eligible for payment tomorrow. Customer service is zero help. I've had to file a complaint with consumer affairs and what New York attorney general. They have basically stolen $8928.87 from me. Etsy got paid. The customer got their watch. I haven't been paid.

Completely frustrated and disappointed with Etsy. They abruptly shut down and closed my store, claiming policy issues, while completely ignoring the hundreds of other shops on their platform selling identical, similar items right out in the open. Their enforcement makes zero sense and has a massive double standard. They punish small, honest sellers while letting identical listings stay active. Zero transparency, terrible support, and unfair treatment.

Etsy supports fraudulent sellers, has no customer service, AI chatbot is not helpful and simply runs the same script over and over. My item was shipped across the country, and in the middle of my conversation with the seller, they shut the shop down. Despite the shop not existing, Etsy still will not issue my refund.

Terrible support options and backhanded automated systems. My account was inactive for almost 2 years but showed no holds, reserves or any alerts on my payment account. When I reopened my shop I made sure everything was in order before making my first sale back and only after the first sale was my account put into a 45 day reserve on 30% scheduled for review in 3 months, but my depositing account has been held with no reason provided or estimated release date. Their policy shows upwards to 150 days!! I have contacted support 5 times, twice being told their manager would reach out to me and never did. I was also told that the automatic system can make errors that can be overridden by the human staff yet no action has been made.

I purchased from Etsy before, and it was great. Then my husband and I found a beautiful wedding band and decided to purchase. Did not realize the jeweler was in India; one issue. Another is that they used the cheapest delivery company, Uni Uni, which I have experienced firsthand: they have taken items and claimed attempted delivery. This seller is someone I would not purchase from and Etsy is no help at all. I have had to get my bank involved, as waiting almost 30 days and the same answer constantly is not right. The seller is Emerellediamonds in Lucknow, India. Beware is all I can say as I am still fighting.

Being on ETSY for 14 years Customer Service based in India does not understand plain english language. Very sad. Now my shop is sitting there, I can not get into it. Spent a week talking to them. UNBELIEVABLE....NEW CEO Kruti Patel Goyal making 16Million a year off of the little people....

I received an item from out of country weeks ago. Then just two days ago I received a bill from FedEx that I owed additional money. When speaking with Etsy, they refused to put this matter to the seller stating I needed to be prepared for all charges from my country for tariffs. Their website clearly states that any additional charges on shipping would be handled before my item would be shipped out. Am I always to expect charges after receiving an item a month, two months, six months and never knowing the cost. Etsy did refund me the money that I need to pay FedEx, but I will never use this platform again. I have included a photo of their shipping statement.

An Etsy shop marked my order as sent, but carrier tracking showed no shipment information and said it was probably not sent. The order never arrived and the shop later stopped selling on Etsy. Etsy and Klarna sent me back and forth. Klarna closed the case; Etsy then said it could not help because a Klarna dispute had been opened. The result: no item, no refund, and no real buyer protection. Be careful: based on my experience, an Etsy seller can stop operating after an order is not delivered, and Etsy may still leave the buyer without a practical solution.

I am deleting their App. Seller didn’t like my cancellation. Put my $85 refund on Esty gift card. No way to get my refund changed. No help from customer service. I’m at a loss. Nightmare.

Pathetic Service. Seller cancelling the order without notice after few days. Already you guys are taking so many days with $15+ as delivery fees and then also late delivery.

Bought a Jujube fruit tree and seller sent grape wine tree instead. After founding out it wrong tree seller no longer selling on their website. No one can help you. No responding from Etsy company. You have to take the loss and move on. Do buy anything from this company….

I will never purchase from ETSY again! Sellers need supervision with transactions. I attempted to order a Bible cover. I thought perhaps the sale did not go through so I hit it again. This created a purchase for two of the identical items. Swiped out and mailed before I could blink an eye. Immediately contacted seller. Automated response states I should hear back 12-24hrs. Wrong again. Bank was charged and no contact. I can not tell enough people how ripped off I feel. I have bought many items with no problem but this made a big difference, I am disgusted.

I tried to but some stuff from Etsy, never got an acknowledgement and no product. Support has not helped and now I am out my money and no product.

My experience as an Etsy seller has been extremely disappointing. My shop was suspended for “potentially fraudulent activity,” but I was never given a clear explanation of the specific activity or policy violation involved. I submitted an appeal, but it was denied without providing the details I needed to understand or resolve the issue. After losing access to my shop, I was unable to properly manage my orders. Refunds were issued to customers, including a full refund in a case where the customer was allowed to keep my merchandise. I had already paid Etsy fees, advertising costs, and shipping expenses related to my business.

I purchased custom labels and stickers from 2 different stores. I received an email in the middle of the night stating my password was changed for suspected activity. One store emailed me stating order couldn't be completed. I tried to log back in and got the reset password loop. The link didn't work. Now I cannot log in to cancel my other orders or contact the seller. I emailed customer service and that's a joke also! I need my money back and this site needs to be shut down! 0 stars. Awful communication.

NO STAR, I HAVE A WEDDING COMING UP AND THIS IS A VERY POOR SITE AS: They have a lot of scammers on their site and very unprofessional. This is my current order number. Javed ** from KurtaBazaar about Order #**. As I reach out to him regarding my order with no tracking information as I placed this order on the 9th of this month (September). I will report this person and this site for not properly screening their clients.

Signing up there was no mention of a shop setup fee and never was able to complete shop setup. After trying to remove the shop, was given to tech supports to close the account... That were completely incompetent or couldn't understand English... Such as "this is the shop name xyz it has never been completed, it has no items listed and no description." Three tech supports ask for shop name, number of items, and a description.... Finally a fourth support closed the shop and told me I could then close the account manually. It said it took several days before they closed the account... Now they have sent me an email claiming I own them a shop setup charge.

I bought 2 flamingos from ETSY a week ago here today. I still don't have the product on 9-16-26. They email me, said delivered, that's a lie then they want me to contact the seller for ETSY...Mistake horrible... Don't buy their products. Stay with AMAZON and didn't offer a refund neither. HORRIBLE...

Terrible customer service. I accidentally bought an item under guest instead of under my account. I did not receive any confirmation or receipt of any kind. I have no clue where it is getting shipped to. I reached out to customer service 4/5 times. I spoke to 2 people so far through email. They both stated they sent the email to the same email they were emailing me from. I replied to their emails with screenshots of my email showing it was not going to spam or trash, or when I typed in Etsy, or under purchase, or if I typed in order. I asked for them to cancel my order, and no one has. They won't cancel my order, tell me where it's going, or give me any shipping info. It's so hard just to get them to respond, and then to get them to actually help is impossible. I would add a copy of my receipt, but I can't because I don't have one.

We have been selling on Etsy for some 15 years. Last month, for reasons entirely unknown to us, they simply put the account on vacation mode and suspended the ability for customers to make orders. No bad reviews, no outstanding orders. There was no one to reach. We had to navigate the account and found that they wanted us to upload a document verifying our business name, registration number and address. This has not changed in 10 years and was obviously previously supplied. So we uploaded it. Nothing happened. You cannot reach customer support, you can not email them. You cannot talk to them. You cannot reach anyone, ever for any reason.

⭐️ Extremely Disappointing Experience with LIMBUSArt. I purchased a table from LIMBUSArt through Etsy in March, expecting to receive my order in a reasonable timeframe. I was subsequently told that the table would be delivered in July, but July has come and gone, and I still have not received the table. What has made this experience even worse is the extremely poor customer service and lack of meaningful communication. When you spend your hard-earned money on an item, you deserve timely updates, honesty, professionalism, and basic respect from the seller.

Don't use them,, all they want your credit card before they do anything for you,, all I needed was to swap out a part that was sent wrong!! With all you have to do for them,, I could buy a new piece!!

Etsy closed our store because we refused to engrave swear words and sexual images. Pure fascism.

I've been a customer for years but I am so sick of trying to get through to a human. Etsy's "choices" are pathetic it is NEARLY IMPOSSIBLE TO TALK TO A HUMAN BEING. Their customer service is an oxymoron. I purchased some things that arrived yesterday, got an email from Etsy that I could leave feedback for these items, went immediately to do so but got a screen message that feedback window was CLOSED. Two minutes after getting the email saying I could leave feedback.

I'm having issues with Etsy's automated filtering calling my refrigerator magnets some harmful super-powered magnets and removing listings, which are inaccurate. Worst part is trying to contact them and getting ghosted in mid-conversation. Unprofessional and unhelpful. They are turning off my listing options with no way to reinstate, so they are taking my money for listings, messing up my listing links that are established in other places on the internet and then not having the option to appeal. It says it is not available right now.

If you are a seller you will pay them and make no money due to Fees, Fees, and more Fees. They are not broken down or explained either. Money just disappears from your payout. I have sold handmade items over $200 that I work hard on, only to end up making about $37 when all the fees are taken out. And even after the sale and delivery is complete, the fees continue to hit on that same sale and they continue taking money out of my account. I have been selling on Etsy for years and it has just turned into a total scam website. Sellers are making products for free and Etsy is making all the profits.

I was an Etsy seller for approximately eight years, recently, my account was suspended due to their own inaccurate information and reporting by using their robots to validate authenticity and my experience with how Etsy handled my account suspension has been extremely disappointing. My shop sold authentic vintage Zippo collectibles. I have purchase records and receipts for merchandise purchased directly from Zippo and am fully prepared to provide documentation proving authenticity.

I updated the credit card details on file with Etsy, but the system didn't register the change; they failed to charge the card as they usually do automatically, and consequently, they suspended my account. I spent a lot of time trying to reach customer service and sent two emails to the billing department to no avail. I also posted about the issue on their Facebook page, but naturally a bot just referred me back to Etsy customer service, creating a vicious circle. The conclusion? Etsy is nothing but bots. Welcome to humanity's future, ruled by bots.

Terrible place to sell. You have to invest money in ads for them to show 3-4 views. I understand business however this is kits plain scamming. They suck you dry and want you to play their game.

Terrible customer service. All required info provided, no result.