RetailMeNot Reviews

Just like several other customers they are prolonging my cash back for no reason whatsoever. I supposed to have received it yesterday. The representative name is Paige. She always ask me to verify the purchase after it has already been verified. I verified it today several times and she basically ignored me and didn't give me my cash back. Then I tried to submit a ticket over the web and was blocked. This company needs to be sued for bad business practices. I'm also filing a complaint with Cfpb.Gov and my Attorney General. This is ridiculous.

Have been using this site for years and it WAS fabulous. The past couple years only a VERY SMALL portion of my purchases show up!!! And there is no way to report missing cash back, as there is on TopCashback. VERY DISAPPOINTED in this site, as am on a tight budget and the cashback most always plays in role in my purchase decision. Going forward, will utilize the others I use, TopCashback, Rakuten, and U-Promise.

I purchase a lot of flights and hotels for work and have the RetailMeNot extension on my browser and get 4% back at most sites I use. Easy $100 a month minimum and sometimes weekly. I haven't used the coupon codes so not sure how that works or how good or bad it is, but suggest to everyone to get the extension on their browser if they buy online.

I did all my shopping thru this site this season and now they shut my acount down, what a scam. I was trying to make my shopping pay off for me and they think I’m doing something shady, should of used Rakutan

I have 2 cases pending. Impossible to contact. The chat bot does not show all the transactions that you can see in your account so it makes it near impossible to start a case. I have a case with all the info pending since August for a large amount and they will not answer me. Like all the other complaints it is a frustrating waste of valuable time. Going to contact the BBB.

Have attempted to redeem my rewards with no luck. Spent over 2 hours trying. I believe this is a scam and going to delete everything associated with this site. Very disappointing!! Am going to be sure to caution all of my friends and contacts.

I accidentally chose the option when making a purchase online. I was supposedly given a credit of over $50 to use on my next purchase. Went to use the balance and cannot log in. I have contacted customer service and gotten no response of any kind. I HIGHLY recommend not using this site!

I am really pissed off. I had an account in this app and then all of a sudden it completely disappeared and now I log in and it doesn’t show any of my transactions. What the hell happened to my account. I want my money? It makes it extremely difficult. It’s not as easy as Rakuten.

I have had cash available to cash out since 7/14/25, but I am unable as they aren’t sending the code to my email, I have tried to file a claim as that is all you can do, it says they will get back in 48 hours. But the email state 5-7 days. It’s been two weeks and I still haven’t been contacted! There is no other options. I am done with them.

I have been using RMN for years and have cashed out hundreds of dollars in rewards. Lately, my activations have not been going through; I'm getting zero credit for purchases. I finally had two large purchases go through, and now I am getting the runaround as to why the money has not landed in my account, even though it states that the money should have been available by now. When I contacted customer service, they acted like it was a "me" problem for not understanding that there is a delay in receiving rewards. However, according to their own breakdown of my rewards, I am past the date when I should have received it. Of course, when I pointed this out in a screenshot, I was ignored.