Zappos Reviews

I ordered a pair of $165 hiking boots from Zappos. I took them out for a walk today for the first time (5 mile hike). The shoes were extremely uncomfortable and gave me a blister. I called Zappos and they said there was nothing they could do since I had already used the shoes, they would not accept them as a return. I’m at $165 because I relied on their customer service telling me I needed a size 11. Oh well that’s the last time I’ll use Zappos or any other Online shoe place. I think it’s best to go into a store when you’re dealing with shoes!

After the delivery date being pushed back my sneakers came with a very noticeable scratch on one of the toes. How that even happened I have no idea. Unless they were already worn or messed up in the factory. Now I have to go through the return process which I really didn't want to have to do. This is the risk of ordering online. Won't make this mistake again.

I purchased the Dolce Vita Tricia sneakers in brown but did not receive a purchase confirmation. Zappos withdrew $125.58 from my account a week later, on January 3, in the middle of the night, yet I still received no email confirmation. I contacted my bank, which confirmed that the charge was from Zappos and provided the merchant phone number, 1-800-927-7671, which was answered as Zappos. Unfortunately, the representative I spoke with was unhelpful and showed no concern. He stated that he could not locate the purchase, despite the charge clearly originating from Zappos.

Ordered an item for gift - size large. They sent an XS. Second time I’ve ordered and received a drastically different size. Now the item is sold out in the size needed on all sites. Delayed refund also. Learned lesson - will never order from them again.

Today is 12/29. I placed an order on 12/23 and my order still says processing. When I reached out to get a status update, I was told it will deliver on Jan 2. When asked how they knew if no tracking number was provided, they had no more answers and simply told me to have a great day. I’ll never order from this company again.

I ordered a pair of boots on Zappos, they came really fast and I was so excited until I realized they sent the wrong size. Ok, no big deal I’ll just call and swap for the right size. Next box order comes…. Wrong size again.... I call them back. They apologize and offer a discount and send the shoes the 3rd time. My order comes and again the wrong size…. Each time they read the order back to me and each time sent the wrong size. I’m still waiting for my refund on 2 of the shoes 'cause I had to repurchase…. My fault for giving them a third opportunity to get it right.

Zappos has reasonable prices, but the shoe quality is questionable. Even more questionable is their so--called warranty. The warranty is less than 90 days. They keep saying that the shoes are out of the return policy times. No one wants to return a pair of defective shoes--they just want their money back or a useable pair of replacement shoes. If you want customer service like that, don't deal with Zappos.

I had horrible experience with customer services. Rude and trash product. Then my friend quit cause a Tyler ** hits on all the women. Everyone says he creepy. Hope she sues and I won’t be doing business here ever again ….

I returned three pair of shoes that didn't fit in original package and new unworn condition. 21 days later I'm still waiting for a refund. The ** speaking male customer service representative was loud, offensive, refused to listen or give me a straight answer. He was so condescending that I hung up on him and filed a complaint with my credit card company regarding my refund. My return was sent with FedEx tracking and verified delivered. I do not recommend this company. I would never purchase from them again based on the customer service rep's attitude and ignorance as well as the total disregard for their own return policy.

I purchased a pair of Florsheim shoes on Zappos. Received them last night and they were used. There was dirt on the bottom of the shoes and scuff marks on the side. If I could give them zero stars I would.