Chewy.com Reviews

In my opinion, Chewy is the best overall company in the U.S. today. We said goodbye to our beloved little dog last October. She suffered from heart mitral valve disease and also had gone blind from SARDS. She lived to be nearly 12. We relied on Chewy for her prescription food, regular food, a wide variety of dog items and equipment, and nearly all of her prescriptions. They never let us down during all of those 12 years.

I have always had a great experience with Chewy, but today tops all 13 years I’ve been with them. I checked my mail and there was a package from them. I opened it to find a condolence card and a painted memorial rock for my 13 year old sweet Nessie that just passed. It was sudden and I have been devastated so when I opened that box to see that I was overcome by gratitude and of course I started sobbing. Our own vet of the same 13 years didn’t even give me a call even though they knew what happened. I have since changed vets and I love Chewy more than I did before. I know it’s probably automated, but I think it is wonderful that they thought of that. They are a company with their customers in mind and this shows it. Thank you Chewy. ❤️🌈

I had such a thoughtful and unexpected experience with Chewy that I felt compelled to share. I recently called customer service while dealing with a case of shingles, and I was honestly out of breath just trying to explain my situation. The representative I spoke with was kind and patient, but I never expected anything beyond that. A few days later, I received a package in the mail from Chewy that completely surprised me - a mug, ginger tea, and a heartfelt get well card. It was such a simple gesture, but it meant so much during a time when I wasn’t feeling my best. This level and compassion and care goes far beyond typical customer service. Chewy truly stands out as a company that values its customers as people, not just transactions. I’m incredibly grateful and will continue to support a company that shows such genuine kindness.

I LOVE Chewy … Absolutely hands down THE best customer service and customer care! They have made our family feel like we’re part of their family, and like they love our furry babies too. Autoship has been a lifesaver… Everything would come straight to our home - food, kitty litter, treats … You name it. We lost our Sophie on 2/4, which has been heartbreaking and truly traumatic for my Husband and I … Our little furry family member added special energy and love, and we miss her so much. I called Chewy to stop an order of litter … The representative said he can’t stop it, but I could keep it and he would refund it - I could gift it to someone. He didn’t have to do that … But he did. We did gift it … But how kind. Then, he took the initiative to ask if I wanted to stop all other Autoships. Very thoughtful. Very kind.

I have used Chewy for both of my pets needs. My sweet little Audi is going to be euthanized on Monday. I contacted Chewy and immediately got a tech from Sierra to let them know to cancel my autoship. She did that for me. Then she asked me did I have any product leftover. I told her I had a whole bag of his dog food that he hadn't eaten yet nor had I opened it. I also had pain two tablets that I had just purchased. He had only eaten one of those. They gave me a full refund for both of them, told me I didn't need to return the products and told me to donate them to the animal shelter of my choice. That is what I had planned on doing but I was very surprised that they were kind enough to refund my money.

I’ve been a loyal customer for over 8 years now. My boxes are now always damaged and poorly packaged. I shouldn’t have to contact customer service for issues with EVERY order. I was missing a case of canned prescription food that was then replaced, and the replacement cans arrived damaged. Damaged cans, especially milk and meat products, are huge contamination, foodborne illness, & botulism concerns. I was told I would be shipped a replacement. Cool, right? Nope. The vet’s office accidentally turned down a prescription refill request in error. She has a lifelong condition. It’s not magically going to heal itself. She needs to be on this prescription food that was originally ordered 2 weeks ago, and I have to jump through hoops because Chewy messed up the order.

I thought I had updated shipping address while checking out, but messed up and didn’t, order got sent to my old house. I called their customer service at 10 pm on a Friday night and they are open 24/7, which in itself is amazing compared to most online retailers, and was impressed that it was a live person. No AI, no automated system, no leave a message, just a helpful person answering immediately, and they updated my address and sent out a new shipment without charging me for my mistake. Absolutely great customer service.

My Order arrived in very bad condition, I’m very upset about this, cat litter broken and mixed with the cat treats, I feel very frustrated, I written to Service@Chewy.com about this issue. It’s midnight, and they answer my email shortly and replaced all the damaged products at none cost, also returned the taxes I pay for this in priority order, thank you so much to listen and take care soon about this matter.

Boyfriend received a discount code for his first pharmacy order, the brochure read in very large text Save 30% off your pet’s flea and tick meds. The discount code was on the back of a multi-fold card, along with a tiny QR code near the address that said scan this code, to see the terms and conditions. It was so tiny we didn’t see it. Nobody scans codes! We want our 30% - it turned on a total boat and switch! We proceeded to make our order of $300 and were told we would only get $19 in savings not the full 30% or $90.

I purchased an Eagles feeding puzzle. It was suggested such a toy for a slow eater. Not only does she love it. This toy is teaching her to wait for her treat and she sits and waits for her toy & treat.