Ann Taylor Reviews

I am extremely disappointed with my Ann Taylor credit card experience. I paid off my credit card balance based on the amount shown on the billing website, believing my account was paid in full. I am now being charged an additional $87.00. When I spoke with a supervisor, I was told there was another button on the website related to interest. However, that button was not visible or clearly available on the billing page, and I have a screenshot to support this. As a customer, I should be able to rely on the balance displayed on the official billing website when making a payment.

I cannot reach anyone - even chat to ask why I only received a partial refund on each item returned. They still charged the 9.95 + another 27.16 for some reason. I will never order from this company again. Ann Taylor would be appalled. They must have sold out to another country for service.

Credit card charges for not going paperless. This is not disclosed and hidden in fine print. Refusing to pay it results in late charges which they refuse to waive. Customer service was rude and extremely unhelpful. We will NEVER buy anything from this organization again (this means all of their stores). They lost a loyal customer for a very stupid reason.

I placed an order with Ann Taylor on January 25, 2026. Only part of the order was delivered on February 4, 2026. The remaining three items continued to show as “processing” on their website. I contacted customer service on February 6, 2026 and was told the items were in stock and that shipping would be expedited. I was given a case number but received no apology or acknowledgment of the inconvenience. When I checked again on February 10, the items were still listed as processing. That same day, I used their online chat feature and was given a second case number and told I would receive a response within 24–48 hours. I also requested an email address for follow‑up and was provided **. I emailed them on February 10 with my order number and both case numbers. As of February 13, I still had not received any response.

I have recently gone back to the Ann Taylor Factory store in Lake George and was very pleased to be greeted by the new management and employees and made to feel very welcomed. I was able to find what I needed with the help of friendly, knowledgeable help. I will return again.

Dishonest practices regarding refund. Returned item which was received by company, no refund returned. Was told a tracking number was needed when inquiring into lack of refund. That information was not listed on return policy. No refund ensued despite return of item.

Only refunds in e gift cards. Returned item and never rec'd a follow up. Called. Spent 30 minutes on hold. Told cannot refund via Paypal as they are "Unable". What absolute crap. I will never buy from them again.

I’ve been a LONG time customer of Ann Taylor and spend several thousand dollars a year shopping with them for work wear. I ordered a $1000 signature collection suede coat from them on Oct 9th. Label created on Oct 14th (supposedly) and UPS never received the package from Ann Taylor. I have VVIP status with them and apparently that does not mean a thing as I waited until 10 days after the label date and have contacted them every 2-3 days since the 10th day after the shipping label was created and IF there is someone on the chat or answering the phones during business hours (there have been times in sat in a chat for over 30 mins during business hours to reach someone and no one was there), all I get told is the same thing about someone calling me back, a manager or supervisor isn’t available, etc.

On August 24th at 2:15 AM PST, I placed an order for two items on sale. Immediately after checking out, I noticed that the system had defaulted to my old address in Massachusetts, even though I now live in California. Because the order was placed outside of Ann Taylor’s customer service hours (10 AM – 8 PM EST), I had no way of contacting anyone within the “60-minute window” the company requires for changes, and there was also no way to correct the address online. Later that morning, I called customer service and spent over two hours in total on the phone, speaking with two different representatives.

Took weeks for the order to ship, arrived damaged with missing buttons. Shipped back, they received the package on 8/14, 11 days later and no refund...had to call and wait on hold to have them process the refund. Poor customer service, poor quality, will not shop with them again. What a shame, they used to be reputable, and now they are shockingly bad.