Bed Bath & Beyond Reviews

Placed order on 5/22/26, requested cancellation 5/23/26, received denial email late afternoon on 5/26/26. Called 5/27/26, again requested cancellation, was denied because warehouse had “processed “ order and created shipping label. Don’t understand why the warehouse gets to dictate customer satisfaction. It should be easy to cancel an order. Was told there is only a 1 hour window to cancel an order! Seriously? Terrible customer service policy. It would save them money and the hassle for me to return the item. Will never do business with them again.

I bought an outdoor coffee table online. It was beautiful, easy to put together, I loved it. I had it for a week, it was outside on my deck. It was covered with a protective cover. I was having company, so I took off the cover and found a split in the wood all the way down the center. I was very surprised because it had seemed like good quality. Bed Bath & Beyond quickly sent me a new one, which made me very happy. A week later, the same thing happened with the new one. I called to get a refund this time. I asked if they could send me a box to ship it with as it was pretty large and I could not find a box to fit. I was told to go to a store and ask for a box from their floor samples. I’m beyond frustrated. No, I’m not going to go look for a box. Just give me my refund. You have the pictures, clearly the table is damaged. Very unhappy with the customer service of this company.

I purchased a couch from your company back in February and never received the item. I contacted customer service, and while I was on the phone, your representative spoke directly with UPS. UPS clearly stated that there was an issue with one of the tracking numbers and that a claim needed to be filed by the shipper. UPS also advised that I could file a claim myself if I had the shipment's origin details. However, when I asked your representative, Dion, for this information, I was told that I could pursue legal action because the information could not be found.

So far, my bookshelves are outside, exposed to the elements instead of being placed under the protection of my covered porch!!! I hope it doesn’t rain because I have to wait 2 days for my husband to get home, as they’re heavy!

I purchased a furniture item through Bed Bath & Beyond’s online marketplace. The item arrived in multiple pieces, and the quality did not match what was shown or expected from the listing. When I tried to return it, I was told I would be charged a $100 return fee. Customer service offered only a partial refund of that fee rather than a full resolution, which made the return process expensive and frustrating. Overall, the experience felt misleading, and the return policy was difficult and costly for the customer. I would be cautious before purchasing large or high-ticket items through this marketplace, especially furniture. After losing 100 dollars, I will never shop here again!!!!!

Return policy is horrible. Bought outdoor cushions and colors were not the same as the picture so I have to pay to ship them back.

I placed one order for two of the same item which arrived in one box. When I went to return the item not only did I have to pay for shipping, I had to pay to ship each individual item. Twice the shipping costs for one order. I addressed this with their customer service who could not be less than sympathetic.

I'd give zero stars if I could. I ordered a product and then tried to cancel it about 2 hours later when I saw when the expected arrival date was - nearly a month later, but I needed it in 2 weeks. I was told that unless you cancel an order within one hour, it can't be cancelled. As this policy immediately contradicts Louisiana legislation regarding consumer rights, I tried to escalate to someone beyond the first person who answered the phone but she refused to let me speak to someone else; rather she said I would recieve a call back from someone from an escalation team within 2 business day. No one ever called me back.

I was a long-time customer of Bed Bath & Beyond. No more I ordered some 1200 thread count sheets. The color was supposed to be Taupe. They were gold, but I decided to keep them anyway. I'd bought these same sheets before. I washed and dried them. The dryer was filled with a gold powder (not lint). The filter was coated and I had to wash it. We had to take apart the dryer and try to clean the powder out. I called Bed Bath & Beyond and they wouldn't do a thing about it. No longer a customer of theirs!!!!

Ordered a set of outdoor cushions for my covered porch. Delivered at 7pm on March 25. I called April 24 for a replacement after NOT hearing from an email I sent on April 5. They saw it was sent per the phone conversation. NO REPLY. NO REASON GIVEN. It was over 30 day for them to assign a case #. It starts at the tracking time. Long story short. Someone from a Dublin OH # called me back after giving a one star review after the call and said “that’s why you’re not getting a refund **” and hung up. NEVER ASKED FOR A REFUND. I'm suppose to be getting a call from a supervisor. I just wanted (1) Defective cushion cover replaced. Not a refund.