Famous Footwear Reviews

I ordered 3 pairs of shoes and they sent me a VERY USED PAIR! Absolutely disgusting! I'll never shop there again.

Have rewards cash that won't apply to my purchase.

So I ordered shoes while in the store because they would not give me a refund on boots I got for my birthday. So I did an exchange and go figure. They had no shoes in my size.. Anyways so march 7 I ordered shoes. March 8 I got the email saying they shipped. I'll be expecting my shoes.. so today April 23rd still haven't gotten them and was told the warehouse printed the shipping label and never put it on anything.. So she gave me a refund as a check I'll receive in the mail in 4 to 6 weeks. I'm done.

I ordered 2 pairs of sneakers. Both said that they were in stock but after I placed my order about 3 days later I get a notification that they didn't have the 1 shoe in stock and I was like okay cool but I feel scammed because out of the 100 and something dollars I spent I didn't get a full refund like I was promised they only gave me $32 dollars out of the $68.98 I spent for the sneakers. On top of that the packaging was very very poor and the sneakers were dirty, not a piece of wrapping around it or stuffing inside it like they picked it up off the floor of the warehouse and threw it in the box literally. I call the customer service number on the site at 9:30/10:00 and 11:00 and it keeps saying they office is closed and opens up at 9am. I have also emailed them and still no response. I am beyond upset talking about Famous Footwear more like the lamest footwear. NEVER AGAIN. NEVER AGAIN. Definitely taking this to the reporters.

Do not get their CC.. I paid it off in full. Then only to find out 4 months later I had a balance of $3.27 due to an after interest charges that added up to $42.00. I immediately called to explain that I had paid it off months ago, but the manager did not budge or write off anything. I paid then closed it. They are a bunch of frauds. Agent Stephanie #** New Mex.

This company has the biggest bunch of idiots that I've ever dealt with. Their customer support sucks!! They have no common sense! I live in a town in Mass, and I will never purchase anything from their store again.

Ordered online and was excited to receive the order. Got an email that delivery was attempted but we weren't home (we were). 2nd delivery attempt same thing. Picture looks like wrong house. No help whatsoever from customer service. Makes me want to cancel and shop elsewhere despite being a loyal customer. This is so ridiculous.

Horrible experience… Nobody answers the phone… Lied about 3-5 day shipping promise… Trying to get a refund is a joke… Says shipped then waiting for carrier pickup… Hasn’t moved… Hasn’t been picked up… Would like a refund.

From moment I entered the store the employees followed me and harassed me. I asked for a manager and they wouldn’t do anything. At checkout they accused me of stealing and demanding me to show them where some shoes are. False accusations and making a false police report. I left without merchandise. They need to get their employees in check because this behavior warrants a lawsuit of which I am pursuing.

I’m 91 yrs old and I purchased a pair… I’m 91 yrs old and I purchased a pair of Sketchers slip in shoes. The cashier was very kind and asked if I had a charge card with them. I applied and was approved. My bill arrived and was due on the 16th so I paid it on the 16th. Received a statement again with a 30.00 late fee and two other charges for 5.99. Total 35.99 due. What kind of company is this. I called talked with customer service twice then paid it. And told her to just cancel the card. I love the store but that’s ridiculous. I have credit cards for every major store. Can shop anywhere in the United States and have never been charged $30 late fee.

Went to Famous Footwear today for their BOGO sale. After an hour of shopping with no customer service, I finally decided on 4 pairs of shoes. At the counter, I was told these shoes don’t qualify for the BOGO sale because they are different brands. The employee stated that they needed approval from the brands to offer them at a discount. Needless to say, I will be shopping elsewhere for now on and with a company that upholds their sales.

This shoes are not good quality and very expensive. Poor quality led to breakdown of the shoes. I would not recommend the store or these shoes. Don’t buy. Not worth your time. The employees had a hard time explaining their Bogo. Why not just get 25% off.

I ordered 3 pairs of shoes, and 2 of the three were wrong. The correct item was on the order form, but the wrong pair of shoes came in, and the other were the wrong size. The order form said 9.5/11.5, 11.5 was the size that I received, but I order a 9.5. I have no idea what that 9.5/11.5 means!! Over half of my order was incorrect and it’s very inconvenient to have to return them and get new ones & hopefully that order is correct.

I ordered a pair of shoes in late November 2024. I have called their customer service multiple times. It has been confirmed that they did not deliver the package. They tell me they can't issue me a credit to my credit card which is how I paid for it and that they will mail me a check. Yet the check never arrives and I keep calling and getting the runaround. I'm done with this store.

I live in Grand Forks ND. I shop at Famous Footwear often but lately there is not much of a selection of shoes. Store hours are always changing. I did talk to one of the employee and she has been trying for a while to get the district manager to the store. She is short handed, employees don't show up. The day I was there she had to close the store because her replaced didn't show up and she had to pick up her kids. Don't blame some of the employees but it's the higher up people that don't care. Plus no cameras in the store. The way the world is cameras are a must.

I bought a Pair of Is Jordan flights and the left shoe is making noise when I'm walking and I only had them for a month and it make me feel like I bought a pair of Knock off so I would like to get a replacement pair. You can contact me at ** with your answer on it. Thank you and have a nice day.

Went into the store and were greeted as if we were bothering them. (As if customer service was not their job.) Gathered the 3 pairs of shoes we came for, for our children and stood in line to pay. Lead sales associate was at a till, so we figured she would help us since the other store associate was busy with a customer, only for her to completely ignore us and pick up the store phone to make a call. In awe, I went back to stand in line, thinking maybe she didn't wear her glasses today. As we were next in line with the floor sales associate, the "lead" sales associate THEN came back to a till to help the next customers in line after standing and watching us stand in line for ten minutes to be helped.

Don’t ever place an online order if you expect to get your money back the same way that they take it. I received absolutely no notification that they cancelled my order and it was cancelled the day after it was placed in the store. There was nothing sent out. Nothing on their website from under my rewards account number. Absolutely no indication that the order was canceled. Other than the fact I’ve still haven’t received the order and that’s why I was calling today.

Not happy this year with Famous Footwear. I ordered you three times for the BOGO School sound and each time once you was delivered and the other ones were canceled. Each time I order I don't understand if they don't have them in stock that you put that on there before someone orders them and think that they're coming for school and then they don't get shipped because the order was canceled then on top of that you got to go in there and order some more shoes and you don't get the BOGO because they canceled and you already got shoes for one kid and not the other 😡😡 and you get nothing for them canceling the order.

I will never purchase anything from this company again. I ordered online and paid for next day delivery. They charged my credit card accordingly. About 2 days later I received an email telling me that my order was cancelled due to low stock. Okay fine. I call the customer service number and of course they are no help, they have no record of the order.. I tell them that’s because you cancelled it. I ask if I can order something as an alternate, well we don’t see an order here so you will have to pay.. I said what? You already have $70.00 of my money. The response was a measly, I’m sorry you’ll have to take it up with your credit card company.. My credit card company tells me there’s nothing they can do and to reach out to the merchant.. I’m out $70.00 and am now barefoot!