Gap Reviews

I bought a jacket, was way too big. Because I am a busy man I missed their return window (30 days), however unlike other companies Gap does not allow exchanges for in-store credit. So I'm sitting here with a jacket in its original packaging, tags, and receipt but am unable to return. Very scammy company, will no longer shop here.

I would like to cancel my order because you are partnered with scammers at Super.com. After payment I saw a popup in your app offering a $20 cashback, but it turns out it's not cashback at all—it’s a subscription! There was no mention of this anywhere. To unsubscribe, I was required to call them because the “we are sorry to see you go” button is a fake. It's a deceptive way to get my money under the guise of a "misunderstanding." They have already charged me for a "trial," and now they refuse to delete my account, along with all my payment details. I trusted you as a customer, but this feels like a complete fraud.

I am submitting this as a warning to those who use the GAP website. GAP USED PAYPAL PAY-IN-4 TO CHARGE NOT ONLY THE FULL COST OF THE PURCHASE (ie. $60), BUT ALSO CHARGE 1/4 COST OF THE SAME PURCHASE AT THE SAME TIME (ie. $15) FROM OUR BANK (ie.$60 + $15= $75). To start at the beginning of my complaint: I placed an order on the GAP website. I used PayPal Pay-In-4. As you may know, PayPal Pay-In-4 divides the price of the purchase by 4, and the customer can pay for the purchase every two weeks until the purchase is paid. PayPal noted on their website that GAP not only deducted the full cost of the one item (ie. $60) purchased, but they also deducted the PayPal Pay-In-4 fee (ie. $15) from our bank. GAP was only supposed to charge the Pay-In-4 fee (ie. $15).

I ordered a number of items online as Christmas presents for my grandchildren. One item of 10 was missing. It was part of a sweater pants set. I went to my local Gap and they told me it would be no problem to call up the Gap customer service number and they would drop ship the item rush delivery so I would have it by Christmas. My first reach out to customer service was via email "we will not refund you". I never asked for a refund, I asked for the item I paid for but was not delivered. One worker explained to me that when there are items that are separate, they are sometimes misinterpreted as a set and you only get 1/2 of the order. Another worker told me to just reach out to my credit card to deny payment. Basically, they hire a bunch of workers to say "I am so sorry this happened to you". I was told a supervisor would call me which never happened.

Ordered a cashsoft sweater for $47, received it with price tag attached for $34.99. Called customer service and was told they would contact the store and they may or may not issue a refund for the difference, I would just need to wait and see. I guess they decided not to, I never heard anything back, it's been about 2 months.

I ordered 7 items. Received only 6. They are making it impossible to either send me money back, or send the item itself. They are keeping my money and saying I have to solve it with my bank. They said they are denying my claim because I only have ever ordered twice with them. My order history is not robust enough for them to accept my claim. Shameful business practice in other words called STEALING FROM CUSTOMERS.

I should read this review!! I encountered the same problem. I ordered some items for Christmas, got an email saying items were delivered but I hadn't received anything. "I called in to Gap and was told to fill out a form for my grievance and was told they would get back to me. Next day received an email saying there was nothing they could do. No refund but to continue your shopping with them." - copied from another comment but that literally happened the same to me. Now I have to file a dispute through the bank, with not guarantee I get the refund back. Why they just can't give the refund back. Very annoying!!

Horrible customer service with them. I ordered some items for my son for Christmas. Got a email saying items were delivered but I hadn't received anything. I called in to Gap and was told to fill out a form for my grievance and was told they would get back to me. Next day received an email saying there was nothing they could do. No refund but to continue your shopping with them. What a joke. That will never happen again. I have a gap card and had to file a dispute through the bank. Now waiting on a investigation to be completed. What a waste of time.

GAP was horrible to work with. I ordered CASHSOFT pants twice and they came wrong twice. They then said the item was no longer in stock. I did receive some GAP CASH which is a joke because in order to use it you need to spend another $100 to get the discount. I did place an order and now a week later, one item is stuck in the mail and the other hasn't even shipped yet even though I got an email stating it shipped and was on its way. I would strongly suggest looking elsewhere for clothing.

I’ve had a horrible experience with Gap and their customer service. I made an order but needed to exchange 2 items. Gap makes you call to make an exchange and you must place a new order. So I spoke to someone about exchanging two items. I then get an email confirming my exchange except it was completely wrong. So I had to call back and place yet another order. When I received the new items, I then sent back the original ones and the incorrect ones I was sent. Fast forward 2 weeks and I get an email confirming my return… of only 2 items! I sent back 3 items! I have now contacted Gap numerous times to try to get this sorted and was finally told it was being escalated. Here we are weeks later and I have not heard anything and not received a refund for the 3rd items. I have never had such a bad experience with a company before and will definitely not be ordering from Gap again.