Curacao Reviews

I am writing the corporate office and I want the General Manager and CEO of your company that your phone Customer Service in Las Vegas is terrible. You have a dumb Supervisor named Gabriel that is not educated and doesn't know how to speak customers. My wife Jean ** and I her husband Carlos ** purchased two sofas from your store last week. They said they would be delivering it this Wednesday. I called them this morning at 10:00 am and they answered the phone in one minute. I asked them man in the morning ask me for the name and phone number and address. The man I spoke to said they had a 4:00 pm opening. I told him great. At 4pm I called and the phone said I had one minute and I was number 1 on the phone. I waited over 10 min. So I pressed 1 so I could get a call back. Nobody called. So I called again and it said 8 people were waiting. I hung up and called again.

Sept 2025 Called Curacao to settle my debt. Talk to customer service rep named Jose about paying off my debt. We both agreed for a fixed amount to pay off the whole debt but Jose lied and said it was only to set up payment arrangement. This was on the 9/12. If they go back to the recorded audio that me and Jose had then you can hear that Jose lied to get a commission payment. Do not do business with this company, very shady.

I bought a printer online from icuracao.com. After a month of “processing” and not shipping, I cancelled the order. Customer service just told me to continue waiting. I’ve never had an online company take over a month to ship after receiving an order.

I purchased a hot toy on their website, despite reviews I read. I had a great experience! As soon as I paid I received text and email confirmation, a few hours later my label was printed and within 2 days it shipped. I received the item today and it was exactly what I ordered. I would do business with them again! Very thankful I found their website!

Whatever you do don't buy their warranty. They don't honor their policy. All they do is give you the runaround so could just tell you that they're not going to fix it and just make up excuses. You people just take advantage of your customers but when a customer owes a payment you guys are on it. Never again will I buy anything from you guys.

Outstanding assortment... I've never been let down by their collection... so many different styles of clothes to pick from... Very professional and courteous staff. Outstanding supervisor that genuinely cares for his clients. I would advise everyone to shop at this store!

Amazing collection... never been disappointed with their collection... there are a lot of variety of clothing to choose from... Very humble and well-trained staff. Amazing manager with absolutely deep concern for customers. Would recommend this store to everyone!!

Curacao had great and easy customer service from the electronic department by Alex!!! He helped me pick out the perfect pc for me right away!!! Even helped me pick out a brand-new monitor for my new PC!

I’m Very disappointed of your team’s customer service & how they are treating customers. I’m so sad that I spent my time, money, and energy right before the holidays ordering a sofa set three (3) times and get disappointed not to receive it is in the end. My credit card has authorized the transactions all 3 times, your team didn’t process the transactions. They had never seen a $ transaction with a Personal credit card. They keep forcing you to apply for their credit card. I ordered first time at the Northridge store and last two times online. My First order got canceled, due to no inventory. I had to call and go to the store several times. Then on The same day, since they have little in-store selection, I got encouraged to buy online, even the store manager Jose ** clarified the transaction with the Icuracao team over the phone and my bank authorized the transaction. Then 10 days later after several calls I realized the order got canceled on Dec 8.

My mother passed away from COVID Jan 2021. In her personal documents I came across a refund uncashed check from Curacao for $100. I spoke to the store General Manager Jacqueline in Tucson, AZ. In request to reprint the owed check payable to me. I providing Curacao with a copy of the death certificate and my mother's ID along with my ID and a copy of the uncashed refund check. I have not received any updates or follow-ups of the request. It's sad to know this store feels entitled to keep a deceased customer's credit, which is owed to the customer or owned to the next of kin. It seems all they care about is making money and taking advantage of the consumer's interest in doing business with the company.