Neiman Marcus Reviews

Neiman Marcus used to represent luxury and reliability. Unfortunately, my recent experience showed the exact opposite. Their online ordering process feels completely disconnected from any real accountability. When something goes wrong with delivery, you’re left dealing with a system that seems designed to deflect responsibility rather than resolve issues. There’s little sense of ownership over whether a package actually reaches the customer—and that’s a serious problem for a company operating at this price point.

Customer service was an excellent experience. Monica ** was highly professional and gave me great insight on what I needed. As soon as I walked into the store I was offered help without feeling overwhelmed. She took time to understand what I was looking for and knew what I needed. I will definitely seek her out again whenever I’m at the South Park Mall.

Neiman Marcus the worst store in regard of refund. FedEx drop an empty package on my door. Tried to get money for something that I never received and on top I have still have to pay for. Very disappointed on the understanding. I’ll never will by spend my money on that store anymore.

This is the worst store on return policy. Bought a cologne. Didn’t meet the expectations. Returned within 30 days. Online reviews are mostly 1 Star ratings.. I don’t recommend this store to no one.. Wery disappointed.

I know this review won't impact them at all but I had to post about this somewhere. I ordered a dress from them and was sent the wrong size. Called customer service and they reordered in my size and issued me a return label. Today I received the 2nd order and it's the wrong size AGAIN. Now my size is sold out and I don't have a dress for this wedding.

I ordered perfume from them, they sent the samples and not my perfume. They told me they couldn’t do a refund. They are taking advantage of customers by not sending what was paid for. Beware they’ll take your money.

Several many years ago, I purchased cologne, Armani / Prive (club noir) .I paid over $300.00 for this cologne . I called to inquire of my free refills as per the agreement. The person I spoke with was rude and acted as if I was trying to pull a quick one. I will never shop at Neiman Marcus again. No way to treat a customer.

BUYERS BEWARE!!! Stay away from this online scam! This website appears to be fraudulent. It impersonates a legitimate store and takes payment without delivering products. (Evidence submitted to authorities - reportfraud.ftc.gov) As right now, I have a pending case against this merchant fraud after I’ve done everything I could to solve this matter properly. No luck! Seller used fraudulent tracking number not addressed to me. Also, chose not to respond my calls and emails. They actually blocked me. If you are a victim of this scammer just like me, file a CFPB Complaint.

I ordered seven cosmetic items from NM online in November. One item arrived. A few days later another arrived. The other five did not. I called customer service which reviewed the shipping weight of the package and agreed that they owed me the five items. They emailed their approval of the claim, they promised to issue a refund, and they did nothing. I called back and customer service opened a second claim number on the same facts. A few days later they denied the claim. I called customer service and spent two hours on the phone. Their research indicated that yes, had all the items been shipped the box would have been five times as heavy.

I ordered over $500 worth of merchandise and never received anything. They claimed they shipped it however they offered to reship the order and provide a 20% refund for the inconvenience… then I never heard from them again (nor did I receive anything order).