Saks Fifth Avenue Reviews

Incompetent people who are lazy and tend to lie and give you wrong information. I’ve spend so much time chatting with out agents, on the phone with agents. But they still can’t do 1 thing! Which is send me my e-gift card to my email address, still sending me wrong amount and when I contact the customer service they say that I have to wait. Horrible.

I’m honestly blown away by how bad my experience with Saks Fifth Avenue has been. They shipped a $1,000 order to the wrong address (their error), acknowledged it, and said they’d refund me. Months later—nothing.

Sent worn goods, damaged goods and refused a QR code. Pure garbage. Do not waste your time or money.

I ordered a expensive Ralph Lauren coat. It arrived rolled up in a dry cleaning bag from Saks warehouse!!! It appears to have been worn and wrinkled as the price tag had the preferred price tore off? I called Carlos asking for a price adjustment since saks had no more coats in my size. He said he could only issue a return, no adjustment. I asked for a supervisor and Carlos started drilling me with questions on why I wanted to speak to a supervisor. I finally got connected with floor supervisor, Jose who said he could only assist with a return not a adjustment so that I could pay for dry cleaning. I can see why Saks is in bankruptcy. Instead of saving a sale, you would take merchandise back!!! Pathetic service!!

Saks Fifth Ave is running a SCAM. I purchased a Aimee Kestenberg bag on Feb 18th 2026. The bag was damaged. I sent it back the very next day. I selected original form of payment for my refund. It took one month to receive an email that said a gift card will be sent by mail. I did not pay with a gift card. I didn't ask for a gift card. I don't want a gift. I should have received a refund to my original payment method. This is the 2nd time Saks has pulled this same gift card SCAM. I thought it was a mistake the first time they did it. I was told to call customer service once I receive the gift card in the mail and Saks will refund my original form of payment.

I ordered a shirt and it said 3-6 days for delivery. 4 days later, and it's not even halfway to me. Thought it was gonna come quick, but looks like it was shipped from the East Coast, I'm in California. Thought it would have been shipped from LA or somewhere close. It was free shipping with the purchase of over 300$ but didn't know it is being delivered by donkey. Won't be here by the wedding this weekend. Should have ordered from Burberry website and paid the regular price, but used a promo code for a discount. Was hoping to save some money, but now I regret it. Customer service said if I return it their going to charge me 10$. This sucks. I wouldn't have ordered if I knew it would take so long.

Horrible experience! I purchased a $5,000 Bottega Andiamo bag and not only did they send the wrong color, the bag came wrapped in a plastic sheet without a dust bag or box, had no authentication card, and had the sales sticker stuck to the bag's leather (likely to cause damage). When I contacted customer support, they said they can't guarantee how items are shipped?! It's going to take 7-10 business days from the time they receive my return for the refund to come through. I had to contact customer service multiple times to get my shipping cost refunded (they charged me return shipping!). Do not buy anything from them.

The resolution process was inefficient and repetitive. I spent a significant amount of time explaining my situation, yet I was only met with scripted responses. Specifically, I was told an order can only be canceled within 20 minutes of placement, which is an irrelevant policy to cite for an order that has been pending for 20 days. If customer service cannot provide solutions beyond automated scripts, it fails to serve its purpose for customers with genuine issues.

Ordered a knife on 12/15/25. Called repeatedly the last week of December thinking it cannot take that long to send a knife. Called in January and am told that the vendor (which I thought was Saks) lost the order. Then I am told they are not responding. This place is a joke, I would not even think about placing another order with them.

If I could give negative stars I would. Saks fifth has the worst customer service I have ever experienced in my life. They are liars and have robbed me of $64. In December 2025 I ordered over $200 of merchandise. When the order came it was missing an item valued at $64. I promptly filed a complaint with them for a refund or resend of the item. They refuse to refund or resend, they claim it was because the package was delivered. I have repeatedly attempted to get this issue resolved to no avail. I have even filed a complaint with BBB and disputed through my CC. They refuse to refund $64 for the missing item. They are thieves and liars. I would 100% not recommend to anyone I know!