Freedom Forever Reviews

Nick ** and Company are very easy to work with and very professional. His knowledge of the product made my decision to purchase solar. His team he surrounds himself with were quick to finish their work.

The men who came to do the installation were excellent! Very polite, conscious of their surroundings and work! The only negative review I would have is about the salesman, Jordan **. From the start he was in communications, answering texts, and the last 2 weeks he went silent. Have not been able to make contact. Jordan told me he would add the critter guard to our work order, which he failed to do and I was told they could not do it without speaking to Mr. **. This is a disappointment, but that is one person. The rest of the install, service was excellent.

Today, I had the pleasure of being assisted by Michael in customer support. He was professional, cheerful, and very helpful. I think if you can hire 10 more employees like him your company may have the best customer support in the solar energy business. I was so impressed with him that I know he deserves several raises, but in lieu of that I offer a thousand thank yous from a grateful customer.

The crew arrived on time, courteous, friendly and efficient. I am happy with the service. The service was 4 hours so I'm glad it didn't take all day. I am happy with the service and will recommend to all my friends.

Anzerita was very knowledgeable and timely in her ability to retrieve the information I needed and assist me with my inquiry. I am glad I was able to speak to someone who actually wanted to help me and not rush me off the phone.

Took a while but staff are wonderful! Excited to be running now.

I’m located in San Bernardino, CA and had a system installed with 34 panels and 2 Tesla backup batteries. My monthly payment is $264. While the pricing was more affordable compared to other companies, I strongly encourage anyone considering Freedom Forever Solar to read reviews like this before signing. My journey started in July 2025, and from the beginning, things seemed promising. The sales representative was great—responsive and helpful—until issues started. After signing, communication dropped off significantly. About two weeks after signing, the inspection was completed and I was told I needed to replace the roof paper due to shingles. That slightly increased my agreement cost, which I understood. However, scheduling became a nightmare. It took about 5 weeks just to get the roofing work scheduled.

I regret choosing Freedom Forever. To be clear, the system itself appears to function. That’s the only positive thing I can say. Everything beyond installation has been extremely disappointing. I requested a system performance review in October. What followed was months of chasing updates, multiple phone calls, and repeated assurances that my case had been “escalated.” Despite this, I received no meaningful communication or timeline. It ultimately took several months to complete what should be a straightforward production review. That alone is unacceptable. After the review was finally completed, I attempted to move forward and asked about options to better align production with my actual energy usage. I was told a separate team would reach out within 7 business days. They didn’t. No outreach. No update. No accountability.

The electrical connection on the outside of the house looks like shit. The installers crashed the HVAC ductwork in the attic and never told anybody about it. Drilled a screw hole through the bathroom wall and never told anybody about it. The electrician open up a fire barrier wall to install a conduit that cannot be covered up when the wall gets patch back per electrical code.. I've been doing electrical for 30 years. Things could have been done so much better and the work could have been done much cleaner and more presentable.

I am writing this review to warn individuals in New Mexico of the issues and delays both in communication and technical service I have dealt with. The system was initially installed in early December 2025, and this week (April 8) I finally received my PTO. This delay was caused by lack of communication and poor oversight by the "New Mexico" team. To make matters worse, once I received my PTO, the system is still not functioning ... The system is not charging ... When calling the technical support ...after several attempts waiting in excess of 45 minutes each, I spoke to a customer service representative who advised they couldn't schedule a technician because they had to coordinate with a Regional team...