Sunrun Reviews

My electric bill was skyrocketing. When I called the electric company, they told me that there was a big project and the cost had been spread amongst customers. I've read up about Sunrun and I have a friend who has Sunrun services. We talked and I kept asking him if he had any problems. He said no and that he had a credit on his bill from the electric company. One day I was in Lowe's and someone approached me. I looked at a different company prior to when I met that person, and I fired him because he made promises and offered me loans. I told him not to bother me anymore and that I was not interested. Compared to that, the person at Lowe's who came over to me treated me differently. I told him I was there to buy certain things and that I was not interested in solar. And the guy said, "Okay, fine." He was a Lowe's employee, we started talking about problems, and I started feeling comfortable.

I decided to go solar last summer. So, this would be July or August when my electric bill was set to go up on about 12% after already going up the previous year in Massachusetts. And then a Sunrun person just came to my door. And it was just perfect timing for Sunrun. The install went well. It took a while because we had to wait for power inspectors to get here and do whatever it is they had to do.

I had thousand-dollar PG&E bills and switching to solar was easy. Sunrun did great job. They had to go over the paperwork and make sure I understood. That was a lengthy process, but it was worth it. The following day, the crew was here and hooked it all up. Everything was perfect. I had the installation done in two days. It was excellent and so are the people that we dealt with from Sunrun. We haven't even had the system a year yet, but so far, so good. As much as we've lost our power in where we live, we have never had to go without. So, I'm grateful for that.

I had considered photovoltaic five years before I talked to Sunrun. But at the time, it didn't make economic sense to outlay 30,000 upfront. So, I didn't do it. Then several years passed. We were in a period when we were experiencing intermittent rolling brownouts. I was thinking about the cost of electricity going higher and the uncertainty of it going higher. And when the representatives of Sunrun were talking to me, I was interested in the idea that I didn't have to put any money upfront. All of the costs were included in the monthly cost, and the bill for the system was tied to the home rather than to me personally. The installation was fairly quick and painless. They said they were going to be there on that day, and they were. Everything was done.

Sunrun was the first one to contact us. It has been a consideration for decades because initially, when they were trying to find ways to harness the sun's energy, what they used to do was have tanks of water and a big cabinet. They would open that up, and it would allow it to take in sun and heat the water was the initial way. You could close that up, and then use that overnight or if you didn't have any sun or heating that day. It could be used that way. So, they just kept on progressing and progressing.

I bought the house with Sunrun installed, but the monthly bill is really high. When I bought the house, they told me that the payment should be 243. Now, the payment goes up to 293. If they can change it, that would be great for me.

The thing that convinced me to go ahead and go with Sunrun was that I was able to get the solar batteries without having to buy them. The sort of way that I did it, it was where I pay for the energy, because I've already had Tesla. I already put several solar cells up on my system, but it all went straight to either use or into the grid. And I was not really saving much money that way. So, when they put the batteries in, it made a bigger difference for me.

My experience with Sunrun was very good. People were responsive.

Sunrun came to the house and presented the plan. We signed up and in one day, everything was complete. We wanted less payment on our electric bill and going with Sunrun lowered our electric bill. So far, so good. I just hope that the amount that we paid for would not be going up anytime soon because it's quite a bit too, $255 a month. For seniors like us, that's a big amount.

First month payment charged 2 times. Second month payment charged 3 times. Chase said to call Sunrun, who told me to call back next day, they said only one payment showed. Frustrating.

We've had a very good experience with Sunrun. I've had them close to 3 years and there's absolutely nothing I can complain about when it comes to them. When the people were here, they did their job. If there was anything that needed to be taken down or put up, they did their job and cleaned up well after themselves. Also, the price could not be beat. Going with Sunrun is the best thing we've ever done when it comes to trying to save money. It has saved us very much on the energy bill. Go with Sunrun ‘cause you're not going to find a better solar company.

System self diagnosing identifies itself in APRIL 2026. I noticed increased electrical bill in July, called Sunrun and they verified the loss of 50% production. Had several appointments to repair, and all have canceled due to lack of technician. It’s now Oct 7 and the scheduled appointment for Nov 5 has already been cancelled. No resolution.

A rep from Sunrun knocked on my door and asked me if I was interested in listening to her to which I said yes. Solar is very popular and taking over the electrical grid, and I signed up. Though I've only had it for about six months and I haven't had the time or knowledge how to track my electrical grid, going solar with Sunrun has been decreasing my electrical bill. We're going through a heat wave right now, and it'll give me a chance to compare my panels with people who have straight electricity.

I'm happy with Sunrun. I've had it for a little over a year and it works fine for me. I'd recommend it.

So far, my experience with SunRun has been good. In the wintertime, I was getting these high bills. Last year, I had them installed in August. So, it didn't generate all of that energy. That's probably why I was getting these $200 bills. But this year, though, so far, one month I got 93 cents, and the other one was $ 1-something. Then last month, I got $ 40-something. Then this month, I got another $ 40-something. It’s been pretty good so far. I would recommend Sunrun.

I've had nothing but positive experiences with Sunrun. I've had solar since 2014 and I got an awesome price then. I used to be with Vivint then Sunrun purchased them. Every time I've called for any issues that I've had, Sunrun has responded right away. They are a reliable company, and you wouldn't go wrong by going with them.

I assumed an existing lease with Sunrun and it's been rocky ever since. I've talked to several people about my battery and heard a different story each time. First, that I couldn't use my battery unless it was a blackout and the grid was down. Then, that there was no way to convert my battery to use daily and that I was on a list for when that technology was invented. Finally, months later, that I could draw down from my battery but only during specific windows - and if I didn't use it, I basically gave it back (FOR FREE) to the utility company. And that was after summer when I didn't use my AC after dark for fear of humongous bills. All this to say the onboarding process was terrible, cost me money, and made them seem incompetent. Also, kept getting late fee notices for first few months even though I was enrolled through their website on autopay... I basically have their customer service on speed dial.

I was looking online for solar energy companies ended up picking Sunrun. In talking to the gentleman from Sunrun, he laid it all out for me, and we ended up going with them over a couple other companies, more 'cause of their name and they had a little more history with them. They were also cheaper and were matching apples to apples. We got between 20 and 30 panels and the process went pretty smoothly. We got a Powerwall too. It died on us but Sunrun was quick to get a replacement and swap it out. That was nice. We've only had a couple issues, and Sunrun got somebody out to fix them. They looked out for me, and I didn't feel like I was stranded. Having Sunrun, I haven't had a bill in forever. It's always the $30 monthly minimum each time. I also get a credit once a year. In February, they gave me a credit and it's not much, but it pays the bill for a few months. Also, over the years, they've improved their app. It is much better.

We were sitting outside at our picnic table, and a Sunrun representative happened to walk by and started talking to us. We went with them, and the installation went great. It took them one day. I got 24 panels. The price has been good. However, every time we tried to get a hold of somebody, we couldn't. We were talking to the rep, and then this person said that if we ever need anything or have questions, we should give this person a call, and this person would answer our questions, but we had a hard time getting a hold of this person.

We'd been looking at solar services ever since we did a remodel and a re-roof. We went with Sunrun. Their first install was unacceptable, and I communicated to them that it was unacceptable. And after a while and several calls, they sent out a crew and did just a fantastic job.

I had looked into going solar at one point, but I didn't think I qualified. But after a salesman came up to the door and I discussed it with them, I decided we give it a shot and see how it worked out. Since installation, I've been satisfied. If you're in the right financial area, whatever your bill is, Sunrun is a good company.

Somebody was getting Sunrun done and told me about it. A gentleman came by doing a promo and we trusted him. After we listened, we were sold. Going solar with Sunrun was seamless. The team came in and they were clean and quiet. Whatever they unearthed, they put back together. They did not leave a mess. I love Sunrun and their solar panels. They're incredibly competent and professional team of people. I'm overall very pleased and I've recommended them to friends.

I’ve had SunRun for three years now. My father-in-law used to work for the City Public Service Board here in San Antonio. My father-in-law is the one who made it possible for this city grid to be put up in the first place. His letter of reference when he came down from Ohio was from Ohio Edison and was personally signed by Thomas Edison. He knew a little bit about electricity.

My experience with Sunrun has been fine. We have no problems with them. We've had them for at least 3 years and the system works beautifully and everything runs smoothly. We're very happy. There's less money to pay out for the electricity bill and we get the ability to save some money and still get everything perfect on the electricity.

I looked into solar energy services because it was cheaper than electricity. I went with Sunrun, and it’s been fine. I’ve recommended it to people.

Having Sunrun has been great as far as not getting that massive power bill that I know everybody is getting right now. I've been a little disappointed, and I don't think this is Sunrun's fault. But when I first got it, I was quoted, it was right around $70, and it's inched up because of taxes stuff that's gone on. Now I'm almost paying $90, which I don't really care for. I hope it doesn't keep going up and up and up, 'cause it's still less than my power bill, but still, that's not what I signed up for.

I'm not happy with Sunrun, and I wouldn't even recommend to anyone considering what we went through in the past year. They put the wires together and the panel, and we had to have an electrician come over and check it out because we smelled burning wire. Sunrun didn't take care of it. After all the thousand calls and hours on the phone, they did nothing. If my house burns, we burn. But they didn't care. They got the contract and that's all that mattered to them. Until this day, they haven't done anything about the wiring.

In Hawaii Sunrun offers poor customer service. Our solar system has had a backup battery and charging station issue since July 2025. It's now October 2026 and they have yet to resolve it. They schedule appointments to have their technician come out to our home and no one shows, no calls, nothing. We've been paying Sunrun $168 every month plus a $170 electric bill. A monthly total of at least $338. They procrastinate on repairs and refuse to upgrade our system to one that works. Choose another company.

One of the representatives from Sunrun came to the door. She was really nice and informative and there was no pressure. There are all kinds of scams but she seemed really trustworthy and we liked her. Then she came back, which was a plus. We didn't pay for it outright, so there's a monthly cost. But right now, my bill is not that bad and I can keep my house at a comfortable temperature. Everybody has their thermostat between 80 and 82. I keep mine at 78 and my electric bill is not high.

My experience with Sunrun has been good.

I signed up for Sunrun solar in March. Everything was fully installed by May, so it should have been turned on by June. Unfortunately due to some paperwork screw ups, I'll be really lucky if it gets turned on in October. The electricians and the construction crew are top notch. The back office really needs to get it together.

Sunrun called me out of nowhere. And then my son was alive at that time, and he was like, "Mom, we got to get solar panels. We're gonna save on the electric bill.” ‘Cause our electric bill was crazy high. They came out, and they told me that if it didn't work, they would give me money back. And ever since, my electric bill went down a lot. I've had them for a couple of years now, and I've noticed a really big drop. My bill is half the amount it used to be. I was paying 350, which is ridiculous.

Sunrun has been great for us. Their customer service is wonderful and the quality of my solar panels are terrific. My bill is zero. As we get closer to snow season, that's when I end up having to pay. But as long as I can have a few days of sun, like today, I'll make electricity, and it's been great. I've recommended Sunrun to at least half a dozen friends and even a couple of strangers.

I’ve had Sunrun for five years now. My friend has Sunrun, too. My experience with their reps has been good. Our electric bill has been cheaper since we had Sunrun.

The enrollment process at Sunrun was very good. Everything they said they would do, they did, and it all worked out just like they said it would work out. Since I've done the lease program and I've got total solar, I'm off the grid. So, if anything goes wrong with the electrical system in the neighborhood, my system continues running on battery. I've always been a big fan of solar, and they've taken care of it. They've come out and checked my system. I'm very happy with Sunrun. Communicating with them has also been very easy.

My experience using Sunrun has been good. I would recommend them to those looking for solar energy.

A Sunrun sales guy came around the neighborhood, and then I asked about it. The presentation was good. And I signed up for Sunrun. They did the installation in a day, and it went fine. I was going to save 33% on my electric bill, and I'm doing better than that. When the snow comes out in the winter and covers the panels, I have tons of credit with the electric company. I don't have to pay anything. In fact, I'll still have credits left on my electric bill next year after the sun comes out again. That's how much credit I have.

When I bought my house, it already had the solar panels. So, I decided to keep it. The lady that I bought the house from disconnected it. I went through the process to get the Sunrun on my name. It was approved, and I got them. I had an issue once. It wasn't connected because it needs Wi-Fi. I finally reached out to them. And they came over and fixed it. Now, I can see the production, and I can see how much I gotta pay every month. It's working. But I'm still paying 260 on electric plus solar panels. I don't see much benefit. I'm hoping that by the time it's paid off, maybe I can get a lower bill. 'Cause right now I'm paying 110; some are at 70. It's a different amount every month.

It's been a while since I've wanted to get solar panels to see if we could save a little bit on our electric bill. Also, I was introduced to Sunrun through one of the shops that I went to visit, which is Lowe's. There was a representative, and they asked me if I wanted to do a trial, and I said yes. I've been pretty happy with it ever since I got it. Aside from the power bill going down, everything seems to be running smoothly.

To start off we signed up for solar due to the very high cost of electricity from Ameren Illinois. Our bill was also unpredictable. Tron was quick on installation but left a small mess of wires and other scrap I had to clean up. I was surprised by the length of time it took to get the installation approved by Ameren and to getting it turned on. (3-4 months). Still waiting to see how our bill is actually affected. The battery back up is wonderful! We’ve had a couple of outages in our area and the battery kicks in automatically and keeps everything running. It’s like having a whole home generator.