Alamo Car Rental Reviews

I read some previous reviews and was impressed, so I decided to give Alamo a try on my travel to Vancouver. I went online and decided on a compact SUV for my needs. The total price without 3rd party was $461 for 9 days with unlimited mileage. Felt like a great deal. So I booked it. Upon arrival at the airport, the representative did try to get me to upgrade to a midsize SUV, but I decided to stay with my current plan. When I got to the associate who was handling the vehicles in the garage, they showed me 3 to choose from.

In March 2026 I rented a small SUV from the Alamo office La Fortuna, Costa Rica. I was able to do most of the booking using the Alamo website, but it was difficult to arrange for a hotel drop-off and pick-up. I telephoned Alamo to make the arrangements, but the emailed confirmation was not clear. It gave vague street address information but not the name of the hotel. I phoned again to get this clarified. Two days before the rental date, I got an email from the local agent (Gerardo) asking me if I really wanted 2 cars. I replied that I only wanted one car and gave him my cell phone number. After that we communicated using WhatsApp and sorted everything out very well. The car was delivered and picked up as expected. The car was very clean and performed great.

We rented a midsize suv in Little Rock AR to use as family transportation and wedding decor pickup for two weeks in March. We arrived later in the evening and our Alamo agent was Deej. The selection of SUV’s in our category was limited and Deej helped us upgrade to a Wagoneer to accommodate our needs perfectly! It was so nice to find an agent that put the customers needs as a priority! Thanks Deej and Alamo for a great experience.

We needed to rent a car in Phoenix, Arizona. We compared prices online. Alamo seemed to be best for our fit. So, we rented a compact SUV. Got confirmation email right away showing breakdown of cost, exactly as showing online. When we got to Phoenix, we expected to be high-pressured into adding things, but we were not! We were asked once and that was it! The gentleman with cars took us directly to it and even helped load our luggage into the vehicle. The vehicle was exactly what we expected, a Mitsubishi Outlander Sport. On returning vehicle, the two gals were supper nice! They explained exactly where we needed to go. We checked our bags right there, didn't have to take to terminal. What a relief for people over 75 yrs old! We can't say enough for all the good and friendly help we had from all employees! Thank you so much! We will definitely use Alamo for our future rentals! Thank you again!

I recently rented a car from Alamo at the Denver Airport location. I was particularly impressed with the service my friend and I received when we returned the car and were lucky enough to have Reed ** assist us. It was snowing hard, and we had the typical ski gear that can be awkward to haul from the car to the bus. Reed kindly took both of our ski bags so we could easily manage our other luggage. His help made a big difference in a stressful moment. He and the rest of the staff were kind, courteous, and professional. We ended our trip with big smiles on our faces. It’s refreshing to encounter people who truly care about their job and it shows.

The best part of my Alamo experience at DTW this morning was my interaction with the agent, Valerie. She was professional, efficient, and expedited my rental car transaction. The best thing I noticed was her infectious personality. She is a great ambassador for customer service for Alamo. The industry needs more people like Valerie.

DO NOT USE ALAMO RENTAL CAR. I have been dealing with them for over 2 weeks and keep getting the runaround on refunding an overcharge for a one way return. We had a snowstorm during our trip and the interstate was shut down on the route back to the Reno airport. I received an email back from the branch manager after 2 calls and messages to the main Alamo. The email assured me I would not be charged the exorbitant fee to return to Sacramento instead of Reno. I WAS charged that one way fee and have tried without success to have that charge removed/refunded to my credit card. And the LATEST, they refunded a partial credit to my card this week and just yesterday, RECHARGED THE REFUNDED AMOUNT.

I received a credit card charge that is not the same as the original agreed price for our rental. I called Alamo and they said they would get back to me after looking into it. NO Call back. At the airport they made me sign new paperwork at drop off where they added a bunch of stuff that they offered at pickup and I declined. DO NOT SIGN ANYTHING AT PICK UP. first you cant even see what you are signing on the little mobile device. Second they are changing the pricing. Third they probably make you go inside if you refuse when you are rushing to the airport.

I rented a minivan from Alamo Car Rental at the Fort Myers Airport during the Easter weekend and I hasten to mention the rental process from start to finish was what we expected, very good. The counter attendant was polite and professional. The minivan was clean and problem free and the return process on 4/6/26 at 6 p.m. was quick and easy. Our complaint is with the issue that occurred afterwards. On Tuesday 4/14 I received an email from the Alamo Toll Pass Program (which I assume is a third party vendor) notifying me that my credit card had been charged for a toll while driving across Alligator Alley on 4/5, Easter Sunday between 1:27p and 8:13p. However we never took that drive. Our rental vehicle was never on that toll road at anytime and in fact I have verifiable home security video proving the vehicle was in our driveway at our home during the hours of the toll statement.

After our van from Alamo was broken into they have left us stranded with a smaller car and have not contacted us as they said they would since last night. We have 5 adults and a three year old that will need to get back to the San Francisco airport to return to Pennsylvania. No call from them today at all. I would not use this company at all. We were going to have to rent from another company due to alamo's negligence.