Booking.com Reviews

Honestly, this one went pretty smoothly from start to finish. I found a place pretty quickly without having to dig too much, and the whole booking process didn’t feel stressful at all. When I got there, things were mostly as expected. Not perfect, but close enough that it didn’t ruin the experience. The only thing that stood out was that getting in touch took a bit of patience at times. Still, for the price and convenience, I’d say it did the job well. I’d probably book through them again.

Booking is the best. All my properties are listed there and I'm very satisfied. 🥰🙏🏻

I’ve used Booking.com a few times now and overall it’s been a solid experience. The site is easy to navigate, and I like how many filters there are to narrow things down based on budget, location, and reviews. I’ve found some really good deals, especially for last-minute trips. That said, not everything is always as clear as it should be. A couple of times, the room details or fees weren’t fully obvious until checkout, which was a bit frustrating. Customer support helped when I needed it, but it did take some time to get a response. Still, most of my bookings have gone smoothly, and the convenience keeps me coming back. Just wish the pricing and details were a bit more transparent.

I booked my stay at Booking.com for Grand Bavaro Princess, Punta Cana, and I want to highlight the excellent support I received from Booking after a very stressful situation. During our stay, my daughter’s AirPods were stolen from inside her backpack in our hotel room. We reported it to the hotel and even showed the location through “Find My,” which indicated the device was in a nearby city. Unfortunately, the hotel’s manager and supervisor were dismissive and refused to take responsibility or offer any compensation, which was extremely frustrating. I then contacted Booking.com to report the incident, and the difference in customer service was remarkable. The agent was extremely empathetic, kind, and professional. He acknowledged that this is not something anyone should experience during a vacation and sincerely apologized for what happened — even though it was not directly their fault.

NEVER USE BOOKING.COM. TOTAL SCAM OF A COMPANY. YOU'LL NEVER GET A REFUND. ALWAYS GO DIRECT TO THE PROPERTY.

Booking.com involving Reservation #**. I intended to book accommodations in Paris for travel related to an international cardiology conference from May 19–24, 2026. However, after payment was processed, the reservation reflected a hotel in Nice instead of Paris. I believe the booking presentation and listing process were misleading and did not clearly disclose the final location before confirmation. I immediately contacted Booking.com and the hotel to request cancellation or refund, but assistance was denied. I have since reviewed numerous similar complaints online from other consumers reporting misleading hotel listings, altered reservation details, and refusal of refunds. I am requesting investigation into potentially deceptive booking and consumer practices and assistance in resolving this dispute fairly.

I paid you. You represent them. Pay me back. Your web page didn’t say the air didn’t work, and they have bugs. You are terrible. I will tell the world about both of you.

Horrible Experience. Car Rental reserved through BOOKING.COM. $17 rental (very cheap). Added $43 recommended insurance (Booking.com). All confirmed - emails stating “ready to go” and “all covered”. Arrived for pick up - Green Motion would not release the car without “their insurance”. Add $202!! Deceitful marketing at least. Some would suggest a scam. But certainly misleading. Green Motion associate pretty much said “too bad and you’re not getting a refund” and “not my problem you booked with an agent.” Absolutely didn’t give a **. Booking.com refused to refund rental saying “against policy” and “after pick up time”. Noting - U-Save is the same / associated company. Booking.com should be accountable for promoting misleading content.

The reservation date was wrong and then the customer service refused to discuss. Hung up on me multiple times. The AI line repeatedly asked me for a “PIN” that did not exist and when I told the human like this, they told me it would be $150 to change the reservation. Never mentioned why the PIN number doesn’t exist or where to find it. Then when I complained they once again hung up on me.

I am writing to share my very unpleasant experience. I want to be transparent. I did book for a non-refundable room; however, I selected dates, and the dates I input would keep changing to show the best rates. I booked my room for the wrong date, however, immediately after booking, I realized the dates were incorrect. I called the hotel immediately, and they were amazing, Holiday Inn in Duncanville. They were extremely professional and thoughtful. I kept getting told I was need to contact Booking.com. Well, I called Booking, and they said per their contract with the hotel, it was up to the hotel if they wanted to cancel or not. I have called the hotel 3 times, and they said they would be happy to cancel and have already. I don't think booking.com has even reached out to the hotel or has the correct information for them. They just keep lying to my face. Please take your money elsewhere, where customers matter and so does service.