Booking.com Reviews

We stayed three nights at Cornerstone BnB in Revelstoke, B.C., Canada. Sharie the host was very caring about welcoming us to a magnificent four room BnB. Beautifully maintained with lots of creature comforts. Our room was en suite and high class. Communication beforehand and during our stay was extremely helpful. Highly recommendable.

The team that manages Hi Hostel has created a wonderful experience for guests, in a smoothly operating, pristinely clean environment, with front desk support available 24 hours daily. Comfortable beds with privacy curtains, lockers with an electrical outlet, in addition to an outlet over the bed near the night light, and an abundance of individual rest rooms on each floor with showers and sinks that are cleaned several times a day, ensure the comfort of each guest.

Phone call was for assistance on problem booking a reservation to The Gondolier Inn, Naples, Fl where I’d stayed at in March the last two years. April was very pleasant and spent time searching for information. She did confirm the direct phone number I used to contact, but mail box was full & could not leave a message for Katherine, owner. April did her best to help me, but not being able to locate or reach establishment leads me to believe it may no longer be in business?

We had to cancel a booking within the notice period. Booking.com was able to arrange a full refund! Great service.

Will no longer be using their service. Lost over $1000.00 US. Not a great customer service experience and their unwillingness to give me back a full refund due to a disruption to a stay that never occurred. They offered alternative stay but did not meet the same accommodations that was required from original booking. And getting a hold of them in the phone is impossible. They use an automated system which gave me a round around multiple times.

For those that are comforted by Booking.com's price match – don’t be. It does not mean that you are getting the cheapest deal, and you’ll be lucky if they honour the price match. Neither do Genius loyalty levels mean you are getting the best deal. I booked a room in a ski chalet and tried to claim price match after I found it cheaper if I had booked direct by over €100. After 6 weeks of emails where they (or bots) repeatably failed to reply or asked me for the same screenshots, they refused my claim, even though the chalet publishes their daily rates and I had proved any extra costs such as cleaning or local tax.

The rate literally changed while scrolling. How does the rate for a 1-star hotel go from $97 - $240? The rate changes ALL DAY - EVERY DAY. Desk clerk claims all booked EVERY weekend - app shows no rooms left - wait a few minutes - room available for a million dollars. Priceline will tell you what YOU saw in the app. Booking send formal letter with reservation info - but request screenshot!! Until it's not ONE day - it's MONTHS - now they reach the customer - genius - level - with Booking credit card.

I live in a camper north of Pensacola, Fl. I booked a room Oct 8-Oct 11 for Hurricane Isaias, or however you spell it, shelter. On Oct 7 I got notice that the county I booked that room in ordered a mandatory evacuation. I then cancelled that reservation. I've now been fighting for 2 weeks for money back. They won't give me my money back!! I've been on the phone every day for 2 weeks. They told me I needed approval from Red Roof Inn. I finally got ahold of that manager and she stated she sent that approval. Booking.com is LYING and keeps telling me they've received no response.

I'd give a 0 if I could. Website didn't update info when I entered using Android. Online customer support can't understand the problem. They keep moving the reservation and the conversations I've had with them disappeared, Address the hotel listed on their site is a toilet in an alley. When I spoke with customer support they don't know anything about the reservation I made and paid for. They also couldn't find anything against the booking number I made, just told me I must have made it with another account. That's BS. They keep moving the date I'm book and I never requested that. I'm just going to do a charge back and supply the bank with all the screenshots I made. As a positive review, I think they have perfected don't things the wrong way.

Very disappointing customer service from Booking.com. During our hotel stay, we discovered that the bathroom sink was completely blocked and would not drain. We immediately asked the hotel for another room, but the hotel was fully booked. Following the hotel's suggestion, we called several nearby hotels ourselves, but almost all were sold out, leaving us with no practical alternative.

Terrible experience with Booking. We arrived at the place we had booked and paid for, and simply no one opened the door. I contacted Booking; they talked a lot over the phone but didn’t solve anything. They took no responsibility whatsoever. It was the middle of the night, and we were left out on the street with two children. In the days that followed, I reached out to Booking again, but they continued to dodge any responsibility. A company I will never use again.

Not recommending this hotel. I stayed at Clarion Inn Falls Church-Arlington Oct to 2026. First of all there is no elevator only steps, not handicapped-friendly. It is a very old property. My room smelled like cat urine. I didn't complain because I had a hectic schedule and didn't want to change the room after spending 4 hrs getting there. The initial search came up stating that this hotel was not far from my conference venue in DC. But it was far. Evening Uber was over $50.00 and it took some time to get there. The hotel website offers a free shuttle to the nearby Metro.

We made reservation at Days Inn on Elvis Presley Boulevard in Memphis through Booking.com. The photos and the representation of the motel is not what is pictured in their advertisement. The hotel is dirty, neglected, spider webs in the lobby, deplorable, the fence was broke around the parking lot and just scattered, it was scary, unsafe, the motel lobby was dirty and stinky. The photos they posted must have been from 30 years ago. The pool was disgusting and dirty. The hotel clerk was mean, unprofessional, rude, belligerent. The hotel check-in says it's at 2:00 p.m. When we arrived it was 2:30 p.m. They said check is not till 3:00.

We had property listed with Booking.com. I have given a one star, because I cannot number. After listing property every attempt is either disconnected without a resolution and emails gone unanswered. Dealing with company is throwing your earnings away for nothing.

My husband and I saved for years for a trip to France. We booked a beautiful little apartment through Booking.com MONTHS in advance. As our check-in was approaching, I began getting a strange feeling about our stay. I checked the listing online, and the last three reviews were of people stating that this unit was no longer available, they were left stranded, and that Booking.com had not communicated this change with them. Naturally, I called Booking.com customer service ahead of time and informed them that our booking would appear to be fraudulent, and there were three customer reviews (including one from FIVE days ago) stating that this apartment was no longer available. I was met with an incredibly rude customer service agent who told me that there were no recorded issues with my booking, and I would need to wait until check-in time.

We rented 3 day stay at Hyatt Regency through Booking.com. We stayed for 2 day. Booking.com refused to refund the 3rd day without hyatt change the check out date. Hyatt states that they cannot change the date because it was prepaid by booking. So we are out of about $300 with no valid explanation from either company. Times are tough time and it seems like this is a rip-off scam.

Beyond terrible service. Tempted to report them to the BBB. If your booking doesn't end up meeting your expectations you are told to call them to get the name of the agent and job title because they can't ever reach them despite me being connected every call I've made.. Then when you do that they still end up calling them. The location we stayed at even sent me the receipt that showed we didn't stay and they told me to email it to them and I'm still on hold until next week because now they say they need to speak to the manager.

Pay attention to the fact that (on Oct. 17,. 2026) there are only 123 reviews giving 5 stars, 46 with 4 stars, 52 with 3 stars, 264 with 2 stars, and 7,266 REVIEWS WITH ONLY ONE STAR. DOES THAT TELL YOU SOMETHING? Wish I'd looked at those reviews before I booked! I booked a room for 2 in the summer of 2026 for 2 nights in October in Madrid and 2 nights in Barcelona. When we arrived at the Madrid hotel, we were told it had been cancelled! I asked "by whom?" and was told by Booking.com. I was shocked! When I asked the reason, they said they didn't know, other than Booking.com told them "for secretive reasons." WHAT?? I could never find out what that meant. The hotel had no other rooms for us, so we were stranded, having to hurriedly scrounge around for other accomodations in a big city where many people want City Center hotels!

I had an issue and needed to reschedule my trip for an earlier time and a different pickup location. Unfortunately, while trying to make these changes through Booking.com, I accidentally cancelled my booking. I immediately tried to contact both Booking.com and Limowide through messages and phone calls, hoping for assistance, but neither responded nor called me back. As a result, I was left without transportation and without a refund. This experience is extremely disappointing and stressful. It makes me feel that neither company truly cares about its customers or their problems. It seems that money matters more to them than customer satisfaction or providing proper support when something goes wrong.

I will never use Booking.com again. I booked a non-refundable hotel room last week-end. When we got to the hotel, the maintenance person stated that the hotel had been closed since February due to a water main break in the basement. They were in the process of repairing and renovating the hotel and they were not supposed to be available on any travel websites. He stated that Booking.com and Hotel.com were still offering their rooms. I have been unable to obtain a refund after spending hours on the phone with their barely speaking representatives. DO NOT USE this website!!

I have used Booking.com for hotel reservations in the USA and had no problems. I used them for a trip on TAP Airlines with 6 hotel stays in Portugal. The airlines reservation was hardly usable until I succeeded in getting everything straightened out with TAP directly. The hotel reservations seem to include about an extra 1% on currency translations and are difficult to follow through Booking's third-party Netherlands billing process. I will never do anything through Booking.com on an international trip again.

HORRIBLE CUSTOMER SERVICE---DO NOT USE!!! They said we can cancel reservation if hotel agreed. They did, but BOOKING.COM kept the money! They are a scam!!!

They are horrible. This is the 2nd time I have had roaches in my hotel room booking through them. Not to mention the mold!

Horrible customer service and shady hosts. I rented a place that looked wonderful from the photos and the reviews were all 5 star. When I arrived at the property in Birmingham, AL - I was astounded. The place was subpar. Nothing like the pictures. And my schedule was such that I did not have the time nor the knowledge of the city to be able to handle and go elsewhere. I have been trying to leave a review of the property for a month and it’s been a string of AI interactions, calls to an offshore call center with people who are clueless and no resolution to the horrible experience nor the problem with not being able to leave a review with pictures - because I am certain the owner/host of the property is a scammer and the three reviews are fake.

Stay at The Brookside Motel at Rushmore in Keystone, SD. Motel room was dirty. Someone's sock was left under one bed and trash left under other bed indicating room had not been cleaned thoroughly. Bathtub was slimy. TV, hairdryer and phone didn't work. Paint was off of deck and stairs. (Looked trashy) Rotten board in front of door to room. Forced to stay one night out of three reserved, because all other motels had no vacancies. (Custer Roundup) Motel desk guy said he would refund our money for two of the nights if we contacted Booking, which we did, and they contacted him, which they did, and he REFUSED, because he said I was making it up and there were no complaints. HE LIED!! See enclosed photos.

Zero stars. Do not use they them. They have inconsistent deals and misleading cancellations information with the website and property communications. One of the representatives from Booking.com told me that they were blocked at the hotel Best Western by the sea. There is definitely some kind of miscommunication between property and Booking.com. I am having to figure this issue out without the help of Booking.com. Charged for full stay when I did not show and requested to cancel. Terms on website were no show or cancel would be charged for one night.

I accidentally made two reservations (one on the app, one on the website). The motel had to know one of the reservations was a duplicate. Even though I checked in well before the time free cancellation was allowed, the motel didn't inform me of the double booking and charged for both rooms. Try to get Booking.com involved let to a dead end. No response to emails. No answer on their phone. No customer support.

I accidentally booked a three-night stay in Istanbul from 11 to 14 October 2027 instead of 12 to 15 October 2026. I was more than happy to pay the difference in the current room rate, which was only £14. However, Booking.com asked me to pay an additional £650, explaining that my Genius membership benefits and discounts could no longer be applied if I modified the reservation. I find this extremely disappointing and unreasonable, especially considering that this was a genuine booking mistake and I was willing to cover the actual price difference.

I booked a 2-night stay near my son's college on Booking.com to see him for the weekend. The listing company, Sable, made the booking non-refundable. I paid and received a confirmation number. A day or two later, the listing company Sable canceled my reservation, saying there was a pricing error. Turns out it's a big weekend at the school, and they could get more. The price I paid was a normal weekend rate. I opened a dispute with Booking.com. I went back and forth, showing them that they only canceled due to this, not a real pricing error, and that the room was non-refundable, which works both ways. They refused to do anything. I asked them to open a case against the listing agent; they refused. It was a clear violation; they didn't care, so they stink, and so does Sable.

On September 4, 2026, I booked a room on Booking.com for that evening for $94.72. Upon receiving a confirmation email, I noticed that the date of my stay had been changed to September 7, 2026. I immediately contacted Booking.com to fix this as we were approximately 10 mins from the hotel. The person I spoke with informed me that they would not refund my payment unless the cancellation fee was waived by the property, even though it was a glitch on their site. I informed them that seeing as I was about to be at the property, that I would speak to them and get back in touch. I then made a reservation, with 0 issues, with Priceline and proceeded to the hotel for check-in.

They will not issue a refund at all even if the hotel at fault.

I had to call Booking.com to fix the issue in cancelling my reservation. Pedro helped me and he was great. I give him 5 stars.

Took a reservation for a rental car. I confirmed via chat that the reservation was good to go. Spent $30 on an Uber to get the car. Not available. Waste of time and money. Avoid Booking.com.

I booked a room in Indianapolis, IN that Booking.com rated the hotel as 4-stars. It was not! I did not stay and checked back out within 10 minutes or less, due to safety concerns, but Booking.com would not refund my cost!! Booking.com responded that hotel would give a "partial" refund. I responded saying I should be refunded the total cost, so they said I would get "zero" refund. I paid Booking.com for the reservation! Very dishonest advertising and unfair booking & refund practices! It was a very unsafe hotel and surroundings. When I arrived the parking lot was nearly empty of cars but had "couples" milling around outside in the parking lot. A very unsafe feeling. When I went inside, the clerk said an additional $100 was required besides the room cost, which I paid. The room was VERY old, did not look like the online pictures, AND the door deadbolt lock did not lock! Not good! Not a safe situation.

Customer service is horrible. They take an entire month to respond to an email or for urgent call supports AI answers, which does not properly listen to your specific case and just keeps asking the programmed questions. It’s been half a year and I still didn’t get the solution to my problem.

I was lied to about changing my booking dates, they told me I could get a later date instead of the date I choose in August and they would even notify the hotel. I ended up with same date and stand to lose 389.00 at this time. Shame on them.

Booking.com Allowed an Unauthorized Listing of My Home to Remain Live After a Security Incident. Someone listed my privately owned home on Booking.com without my permission, presenting themselves as though they had the authority to rent it. This is not a simple customer-service issue. It has created a serious property, safety, and financial problem.

This property should not have been available for rent in its condition. What we encountered was not a collection of minor inconveniences—it was a disturbing combination of filth, neglect, broken furnishings, pest infestation, security failures, and an appalling lack of concern from the owners. We arrived to find trash scattered from the driveway to the front door. Inside, the living-room ceiling fan did not work, the kitchen bar stools were broken, and there were no chairs for the kitchen table.

On September 26, while driving down to Florida, I was looking for hotels in Fayetteville, NC. Using my phone, I looked at Hotel in that area. I found a Baymont by Wyndham that I was interested in. I called the number, and I talked to someone who I thought was the front desk person. I made the reservation through him. I stayed at the hotel, and everything went well. I found out later when I looked at my credit card statement, that I had been charged a fee by Booking.com for the reservation. Never was I told that I was speaking to an agent from Booking.com. I tried to reach someone at Booking.com and was given the runaround on to how to get to a real agent so I could explain my experience. I have since deleted my Booking.com app on my phone and will never use them again.

I have used Booking.com quite successfully for many years, but recently learned that they absolutely no longer care about their customers, even one who has given them so much business over the years. My account was hacked and my credit card used to make a fraudulent reservation. After 4 phone calls (wherein it's quite difficult to speak to a real person), multiple messages sent in a variety of modes, and supplying them with several documents, I heard nothing. Finally, I wrote a detailed email to multiple Booking.com executives, detailing the security breach, the fraudulent charge, my frustration with customer service, and my plans to report their inaction if they wouldn't resolve the issue.