Booking.com Reviews

Phone call was for assistance on problem booking a reservation to The Gondolier Inn, Naples, Fl where I’d stayed at in March the last two years. April was very pleasant and spent time searching for information. She did confirm the direct phone number I used to contact, but mail box was full & could not leave a message for Katherine, owner. April did her best to help me, but not being able to locate or reach establishment leads me to believe it may no longer be in business?

We had to cancel a booking within the notice period. Booking.com was able to arrange a full refund! Great service.

I needed to add a wheelchair for my wife's flight, and I needed to add her TSA. I got a lady named Irish. She was very helpful. I want to thank her for her help. She was wonderful.

⭐ 1/5 (because zero is not possible) Former Booking.com accommodation partner. After years of cooperation and excellent guest ratings, I permanently removed all my properties from the platform because of its one-sided, anti-partner approach. When a dispute arose, Booking.com ignored the solution I had offered, charged me €477.20 and provided no fair or meaningful review of the case. Based on my experience, I cannot recommend Booking.com as a reliable business partner.

I booked a hotel through Booking.com on 6/3/26 for a stay of Sept. 4-9. I confirmed with the hotel the day of arrival and told them that my flight had changed and I would be checking in later than I originally planned on. They confirmed my room. I was waiting in line for my rental car at 12:30 a.m. when I received a text from the Village Haven Inn stating that they had booked my room and the hotel was full. Here I am in a strange city, late at night with a rental car and no room. I would never use Booking.com again.

Had medical emergency and tried to cancel hotel 2 weeks prior to the reservation. I was still charged half the cost of the hotel. Most places offer free cancellation on hotels up to 48 hrs prior. Will never use again. Total scam

We made reservations and paid for a hotel on Booking.com and also bought their travel insurance. The day we were to arrive, the hotel called to report they had been hit by a tornado and we had to stay elsewhere. When we later asked Booking.com to refund our money, they said they only would refund us after charging us a $125 "service charge". The so-called travel insurance was useless too. In addition, their "Customer Service" people were clearly in another country and were very difficult to understand. Avoid BOTH!!!

I strongly caution anyone considering Booking.com/Gotogate for an expensive trip. I am still waiting for a $3,503.50 refund after months of repeated calls, emails, escalations, and explanations that continue to change. I was informed that the airline processed the refund back to the ticketing agency, yet the money has still not been returned to me. What is most frustrating is the constant “moving of the goalposts.” Every time I believe the matter is finally being resolved, I receive another explanation, another escalation, or another timeline.

If I could give them zero stars, I would. I booked a hotel through them, and when I got there, it had no power (that is a bummer, but no one can control that), so I said OK and went home, but when I called to request a refund, Booking.com said I had to call the hotel. com says I have to call the hotel. I called the hotel, and they said they can't give me a refund. They never took my information because they had no power. Since I paid through Booking.com, they have to give me the money back, i call booking.com again, and they hung up on me. I will never use them again, and I wish I could broadcast this to the world!!!!

I booked a reservation through Booking.com on Fri, 04 Sep 2026–Mon, 07 Sep 2026 way in advance, drove to Canada for 8 hours, and the reservation/property turned out to be fraudulent. The location is not for rent, and the property phone number, though active, is not answering any calls. Arrived at the place around 7 PM and called Booking.com to see what was happening.

My experience with Booking.com during a travel disruption was extremely disappointing. Our flight from San Diego to Lisbon was delayed by 48 hours, forcing us to adjust our hotel and rental car reservations. The hotel handled the situation professionally. I contacted them directly, they understood the circumstances, canceled my reservation, and I rebooked directly with the hotel without any issues. The rental car was a completely different story. The reservation had been prepaid through Booking.com. I tried to modify the reservation through the Booking.com app, but there was no practical way to contact the rental provider. I couldn't send a message or reach anyone who could actually help.

I wish 0 stars was an option. After using this site & app for years I'm deleting. I was left with a cancelled hotel, no replacement, and a $29 "good faith" voucher. I lost track of the hours I spent on the phone with them, at least 6-7, and they hung up on me at least 10 times. I'm not exaggerating.

Absolutely tried to scam me on hotel reservations. Criminal at best. When the agent from India said her name was Annie ** I knew I was scammed. Total BS!

I booked through them for a Wyndham hotel in Arkansas. The first room had horrible noises coming from the air conditioner so the hotel said he only had one room left so we went there and the room was 85 degrees with the air conditioner not working so we asked for a refund. Then they wanted me to send pictures. I did not have time to take pictures because I was looking for another place to stay. They make it impossible to get your money back so beware if you ever do a booking with this company.

We booked a room for 8 days by Booking but we got a very dirty room without electricity. Next day I talked to the hotel manager and I told them I want my money Back and we go to other hotel. They told me that they can not give it Back. I called Booking.com and they told me that they can not help and I should talk to the owner. So I am very very disappointed about Booking.com. WHO wants a very dirty room without electricity? I think nobody. So do not use Booking.com.

If I could leave 0 stars I would. I get most people say that but seriously they are the worst company. And I work in customer service. The staff are unhelpful and rude and don’t get me started on the A.I chat bot which is beyond useless. Please if you value your sanity do not use this terrible company.

Contacted them less then 10 minutes after booking to let them know I made a mistake, even contacted the hotel who had no problem with it being cancelled but told me booking has to do it, they never responded. Made a free 119.00 off of me. Never again. Do yourself a favor and book straight through the motel.

WARNING DO NOT USE BOOKING.COM or STAY AT THIS Property!!!! Muraltos Nest By Rent ALL COMO ITALY. I arrived in the afternoon of 8/11 with temperatures in the 90% and the AC at the property was not working. After several messages in the What's App with the property management company they sent out a technician hours after our arrival and said everything was fixed IT WAS NOT. They were still working on it 24 hours later with the hope that a specialist could come out on day three to fix it. Based on this we had to book another hotel to try to enjoy the three remaining days we had.

Booking.com has absolutely no customer service anymore. My last two issues, both taxi bookings that did not work out (no child seat even though we asked for one) were redirected until a bot on the phone simply said that it was not responsible for taxi bookings. I have spent thousands of dollars on booking.com and am a purported "level three genius." These days I feel more like a level three idiot for using this dominant and arrogant service.

Paid for 3 day stay, had to cancel due to family medical emergency. The hotel allowed the free cancellation but booking.com only wants to give me credit with them for future stays. I paid cash through debit card and I want cash back to my debit card. I has to call so many times and this is how they want to repay.

Go directly to the hotel sites or airlines, NO HELP when you want to reach customer service.

Scammers and liars!! Worst customer service on the planet. NEVER EVER book excursions with them. My excursion was cancelled due to weather and 2 months later my refund was NEVER ISSUED BY BOOKING.COM. They are thieves!! I will continue to fight for my money and WILL NEVER use them again. Their shady customer service is also never reachable and there is no number to call. If I can give negative stars I would.

I am extremely disappointed with my experience booking a flight through Booking.com. I booked a Porter Airlines flight through Booking.com, only to discover that the booking was handled by a third-party flight provider, Gotogate. When multiple issues came up, I was left dealing with the third party while trying to get answers immediately before an international flight.

I prepaid a hotel room for Booking.com, which was not honoured when I arrived at the property. I was made to pay full price for a room I had already paid for. Booking.com says it is now only responsible to refund me the portion I paid to it, and that I have to go after the hotel for the rest. In other words, they claim it is my responsibility to fix their mistake.

I will never book from Booking.com. Booking.com is a hot mess. I went to a trip to New York and booked a hotel room. I got to the hotel in the hotel. Asked me to give them they needed to have my card on file when I get ready to check out Booking.com. Charge me $547, and the hotel charge me $567. Neither one of them would give me a refund even though I only stayed 2 days. So I basically almost spent 2000 almost $2000 on a 2 day trip to New York. Just for the hotel, not even including the airfare or anything like that. They've been giving me the run around since July since I got back.

My family and I had a trip to Europe planned. Almost a month before the trip, we informed Booking.com that one of my family members couldn't travel because their visa hadn't been approved, and we asked for a refund or a credit. I contacted their chat support many times, but the answer was always the same: "We are waiting for the airline to respond." This went on for nearly a month. I eventually contacted the airline myself, and they informed me that Booking.com was the one responsible for handling the refund. So, I went back to the chat, and they gave me the same line—"we are waiting for the airline." That’s when I told them I had already spoken to the airline and relayed what the airline had told me.

This company has no real interest in helping you travel. None. This business model is simply punitive and predatory. We were traveling late at night on the road, asked my wife to book a room in an upcoming city. She books a room and pays for it. Moments later we realize it was for tomorrow night, not the current night we needed. We call to simply adjust the reservation to the current night. Three people told us over and over our reservation was NON REFUNDABLE and NON CHANGEABLE. Really? No help what so ever to change the date to a night earlier. Why does a simple mistake warranty such a punitive response? We were out $141, gone. We booked a room in good faith and a simple date change caused us to lose the entire amount. Is that really good business? No interest in helping at all.

Don't use Booking.com. They granted Booking.com verified tag to fake/scam hotels which take money and booking.com never helps you. Not showing comments by customer until you book and get stuck with scam. Customer service is not helping at all. Very pathetic platform to get scammed. Many people get scammed with the scam or fake hotel.

Oh, let me tell you a story about these people. About two weeks ago, we had a major wildfire here that displaced over 50,000 people, and affected over 100,000 people. Booking.com sets up predatory websites, pretending to be legitimate hotels. I booked two hotel rooms for my best friend and her family, thinking I was booking her rooms that were actually available, as she and her family had to evacuate. Turns out, nope, this site pretending to be a legitimate hotel, was selling hotel rooms left and right without true availability. My friend and her family had to sleep in their cars. I called to get a refund, and was refused. On top of that, I filed a claim with my bank, and Booking.com said I never called for a refund, though I had, and was told I would get nothing. ** these people.

Honestly, if I could give ZERO stars, I would! I sincerely wish I had read the reviews before booking with what has turned out to be an extremely unreliable and fraudulent host. Booking.com took my payment for the reservation, but the property has been completely UNRESPONSIVE. I have received absolutely NO check-in instructions, and my stay is less than 24 hours away.

I booked a hotel in Seattle. Paid for the room upfront. When I got there the front desk would not honor my reservation. The booking agent on the phone was not able to help (though he tried). I was able to convince the front desk worker to honor the booking.com reservation and I paid the $4 difference. It took an hour and a half to check into the room. I checked out a day early and the front desk refused to give me a receipt because the reservation was made through Booking.com. I have tried three times unsuccessfully to get a refund for the trip. Booking will not take any responsibility. They have reached out to the property and confirm they cannot get a response from the property. They have washed their hands of the situation. They did give me an $11.59 cent “gesture.” The last time I reached out to them I spoke with an agent for 30 mins, was on hold 30 mins and then hung up on.

Buyer beware - I would leave zero stars if I could. I have been a loyal Booking.com customer for years, but my recent experience in Dublin has completely changed my view of this company. I booked a five‑day stay through Booking.com. The property never responded to any of my messages for over a month and provided no check‑in information. When I arrived in Dublin, I went to the building’s front office to ask for help — and was told that it is illegal for those apartments to be offered for short‑term stays. That was the first confirmation that something was seriously wrong.

Very bad experience. Will never use this service again. Waste of time and money. Unreliable service.

Made reservation, got to hotel and no reservation. Customer service refused to assist with booking new hotel and refused credit to book another last-minute hotel. Ignores my emails and attempts to resolve.

Terrible experience. Booked with Booking.com and they go through a what they call a 3rd party Agoda which along with Booking.com is in another country, When you call Booking.com to try and talk to someone, you get an AI person that does not understand what you are talking about. We arrived in Jacksonville Fl at Quality Inn & Suites which is the worst hotel-the hotel said they did not get my reservation. We were tired so we had to cancel and found another hotel not too far which was extremely nice.... I am still waiting for my refund this was Aug 19th. DO NOT USE BOOKING.COM.

HORRIBLE!!!! Cancelled our reservation, my husband ended up being stranded with no hotel room hours from home, and we had to PAY to book another hotel!! Would not refund our money. THESE PEOPLE SUCK!!!!

Shameless and abusive company. Avoid at all costs! Booking.com treats both property owners and guests with complete disregard. If you are a host, they will completely abandon you when malicious, off-topic, or system-glitched reviews ruin your listing, hiding behind automated templates and refusing to take any responsibility. If you are a guest, good luck getting actual support when things go wrong. They take massive commissions while providing zero accountability, zero fair dispute resolution, and zero respect for the people who actually keep their business running. Do not waste your time, money, or peace of mind on this platform. Both hosts and guests should stay far away from their toxic "services."

Booking.com is a scam. And their customer service is a joke. I booked a hotel back in August 16, 2026. When I got to the hotel, the hotel was overbooked. I had to book another hotel on my own because it was late at night and I was not able to wait for them to respond. After I’ve booked my own hotel already checked into the new hotel they tell me they have a new hotel for me. Told them, "I already booked my own. Please cancel." They told me they were going to. Called back on August 21. Had to call twice 'cause the first call I got hung up on. Second call finally got a hold of someone who actually spoke and talked and answered questions. Said they were going to cancel the reservation. I said thank you.

Booking.com is about making money but failed to protect its customer. I booked a wrongly listed INN called Alpine INN and SPA in Lake Tahoe. The property was dirty when we arrived, not as listed on Booking.com. We tried to stay overnight but my child did get suffocated from the dirt that bowled on us from the aged AC system. We have to change our hotel the next morning as the place was not safe for our health. I reported this to Booking.com and requested for refund. Booking.com doesn't care about us and didn't support us to get our money back. It is no more good to book activities on this site.

DO NOT USE BOOKING.COM!