Enterprise Rent-A-Car Reviews

I recently rented from Enterprise in Richmond BC, Canada. After trying to rent an economy car from Hertz/Thrifty/Dollar in my neighbourhood in Vancouver only to be bluntly told that they only had minivans for rent (really? Three different companies under the same roof and that's the best you can do?). No explanation, no apology, no offer to try and find something suitable. I left, and crossed the bridge into Richmond to try Enterprise.

I just wanted to write in and share how much of a TRULY WONDERFUL experience my husband and I had with our local Enterprise staff @ the Shadeland Branch. Specifically Jay **- He was amazing to work with - Very polite, shared all costs and concerns we had up front. (No one likes surprises) and he put us in a vehicle that we were comfortable in all around with unlimited gas mileage and comfort for our long haul. The entire staff was pleasant and welcoming into the building but also spoke to customers outside waiting - which is nice to see these days! GREAT peeps, GREAT customer service, GREAT location!

I had rented a car for one week together with my Family. The guy of this location was very friendly and attentive, he went over the rental agreement and inspected the car. He provided his card and advised if I had any questions or issues, to contact him directly. Upon our return of the rental car, we were approached by Yann. Also very friendly as well, asked how was everything with the car, he went over the car and ensure that we had filled the gas tank as well. He proceeded in asking how I wanted the receipt and I had stated via email. We were truly grateful so shout to the team, the manager and of course Yann THE MAN. I recommend all to rent from this location again!

The manager Ken sent messages as soon as I rented and then when I returned making sure that I had an excellent rental. I choose to only rent from the Bartow location because I have been to other ones in the area and they are not customer service oriented. The previous manager Justin always went above and beyond for any requests I had and I was sad to know he had moved on to other places, but Ken is filling his shoes just fine!! Always wish the prices were lower but that’s not the employee’s fault, it’s the greed of corporate executives and the dynamic of the lowest employee gets the least income and the brunt of all customer complaints!!! So they are to be acknowledged when they are doing a fantastic service to the customer!!!!

I recently rented a vehicle at Burbank Airport from Enterprise. It was the BEST SERVICE I have EVER received from a car rental company! Usually, when renting a car, I go from the counter to a row and number and am on my own to make sure it is the correct car, figure out how to work all the controls, etc. This time, a person escorted me to my vehicle, showed me the various controls, and even paired my phone to the Bluetooth in the car. Never has that been done before. Very impressive. When I returned the car, there was a person there to receive it, asked me if there were any problems, how was my trip, etc. Also a rarity - often there isn't anyone available for a hand-off or any instructions. Kudos to the team there!

I have been an Enterprise customer for decades. Over the past five years, my company and I have spent tens of thousands of dollars amongst the branches in Massachusetts. This past time is the LAST time I will ever do business with them. Their processes are not customer friendly, they are harassing and rude, and the regional managers do nothing to make things right when they are in the wrong. Being in business myself, I am disgusted by how they treat their customers…. and get away with it!! Only because they know they have you over a barrel because of their presence. There aren’t many options for car rentals outside of the airport, so the number of Enterprise locations provides them with a monopoly where they can literally be as awful as they want.

I reserved a car online when I came to pick up they didn't have the car I requested SUV. They gave me a van. I was not happy and told them I was not happy. It was like take it or leave it so I took it. When I returned the car I had the nicest young woman. Her name is Hayden ** and she was wonderful. She asked about my experience with the van and I told her I was not happy with it. She was so professional, kind, and really cared about me as a customer. I will come back because of this interaction with Hayden.

Selection & number of cars available at the 5th ave location in anchorage sucked. I've seen more cars a drive thru coffee shop.. No follow up with checking at the other Enterprise location in town to see availability. No star would be a more fitting rating.

My first time trying to rent a car was a nightmare. The reservation lady said a car was on its way to us because we were broke down and had no way to go pick it up. 45 minutes later I called and talk to another lady and she said they didn’t have a car for us😳.Trying to rent one broke down on the road was stressful for me.

Enterprise was great. I tried to go through Avis. And it was an awful experience. Walked over to Enterprise car immediately. And deposit put back into my acct quickly two days.

Our saga started in Cleburne, TX on May 21. On May 22, we left for a road trip through New Mexico, Arizona, Utah and Colorado. 8.9 miles outside of Carlsbad, NM our car got a flat on the left rear tire. Immediately called the Carlsbad store and they put us on hold for 20 minutes. Hung up and called back, he kept saying he was alone and on his cell phone. He put us on hold again and left for the long weekend, leaving 6 people stranded in the desert. After an hour and a half on hold, we hung up.

Updated on 06/22/2026: Just an update I had a reservation on 6/10 **. When I arrived at 230 they said I was late and they had no vehicles. I called customer service. They said a manager will get a hold of me. It is 6/22 and I still have not heard from them except for a website with a bunch of phone numbers of people who don't take care of you. Find a different company or you will regret it.

I would give xero star if I could. I would give zero star if I could, been a long time customer, always used for rentals. I made a reservation about a week or so ahead of time, to pick up at 8am on 6/5/26, even called the Stone Park. IL location the day before to verify. They call and say can't rent without a major credit card for the large SUV, but smaller can use debit card, fine. But then also said will be a short delay to get the vehicle. Mind you, we have a 6-hour ride ahead of us! My husband goes there, and now they don't know when they will get the vehicle. I had a reservation to pick up at 8 am and it was already 9 am. We couldn't wait any longer as we had to be at a wedding. Had to end up taking 2 personal cars because of their incompetence! I will never use them again. As there are plenty to choose from! I do not recommend them ever! Really causes a lot of problems for us.

Thieves. Rented a car from the Villages at Lake Sumter Landing, and after two broken cars we had to swap out for a third vehicle so they brought us one from the Wildwood location. This was due to an insurance claim and everything was covered.... and they still managed to charge us almost $8 per gallon for gas for a Landcruiser because we brought it back lower than they brought it to us, even though the original vehicle we got was almost on empty and that we had to fill it up, only to lose it the next day because of poor maintenance. Same for the next vehicle. And then, $153 for 13 gallons, and they charged us for tolls we did not even go through, not even close to a toll road. This is after we brought it back three days early.

Great customer service at 11000 Bustleton Ave location! Thanks to **, and others! I also get a free upgrade when the car I need is not available. I'm a steady customer.

Diana **

The experience I had with Enterprise today was absolutely horrendous. This actually started last week. My wife's birthday is tomorrow, June 7th. An item on her bucket list is to ride a train, because in all her 65 years, (tomorrow) she never had. A month ago, I started planning a day trip from Chas. SC, to Savannah GA. I found out that the train leaves Chas. at 0430 in the morning, and you had to be there 30 minutes early. I, knowing my wife, and checking the weather, I knew it was going to be 90 degrees today, so I wanted to have a rental car on standby, in case we needed some AC during the day, or in the event she wanted to come home early.

I have been renting from Enterprise Broadway & West 234th St Bx-they fyo not do right by customer -Rented April 18th for family christenings -Car broke down after 1mile- It was Saturday so all locations closed at 1pm - I used 1800 points, I gathered & still no point refund, no customer service & I call -hq-855-266-9565 where I think can get help BUT lies-all lies- Put me on hold for supervisor-call back mumble mouth says NO MANAGEMENT AT THIS # - after being lied to for weeks! I will be outside location, to warn others of my experience-besides having to wait hour after I check in online- I called branch & someone no idea what they are doing says no Ali at this location!! LIARS!! Also, hopefully Ch. 12 will also be there -!!!!

I reserved a premium car 3 months in advance, was asked to check in online and did so. The morning I confirmed, I drove an hour to pickup the car and it was not there. They tried to give me a car I didn't want at the cheaper price. I am an Enterprise Plus customer who was also using points for part of the rental. Another customer waiting in the lobby also complained his reservation was not there. Never again will I reserve through enterprise. At the very least upon checking in, I should have been told it was unavailable... It would have saved a lot of hassle!

Enterprise in Western mass which is Chicopee mass and West Springfield mass are totally out of control. The customer service there is completely not OK. They need a new team. They need a rehire people that knows about customer service and how to treat people especially in Chicopee mass. They hang up the phone on you. They don’t know how to treat people. I’ve been with a car rental now for a week and a half the car has been having tire problems and this is what they tell me. I’ll bring it to a shop where enterprise will pay for it, like it’s not my responsibility to bring the car to a shop. It’s not my vehicle. If there’s something wrong with the car, you’re supposed to switch me out out of that vehicle. They haven’t been trying to help me to switch me out nothing like that. They’re totally so wrong in their customer service.