Enterprise Rent-A-Car Reviews

I recently rented from Enterprise in Richmond BC, Canada. After trying to rent an economy car from Hertz/Thrifty/Dollar in my neighbourhood in Vancouver only to be bluntly told that they only had minivans for rent (really? Three different companies under the same roof and that's the best you can do?). No explanation, no apology, no offer to try and find something suitable. I left, and crossed the bridge into Richmond to try Enterprise.

I'm not big on writing reviews for services rendered. I believe that if you're being paid to do a job, you should always do your best. But when someone goes above and beyond the call of duty. That person should be recognized and applauded. While traveling with my son to a college he's entrusted in attending. I rented a vehicle from Enterprise for the trip. The first car we chose had a strong smell of cigarette smoke. So we changed to another vehicle. In doing so, I left a valuable over coat which belonged to my brother who was allowing me to borrow it for the trip. I didn't realize the coat was missing until the next morning.

So I had already reserved or at least I was under the impression that I had reserved a mini van for a trip to Florida. But when I arrived for my rental car there were no mini vans available…Mind you this was the weekend of Valentine’s Day but Lucas W. gave his all to find one for me but it just didn’t happen. So I ended up driving a standard SUV with my 75 yo mother, 2 sisters, son and two granddaughters 4 and 5yo all the way to Florida. Let’s just say it was the most uncomfortable journey I have ever been on. Lucas W had tried to find me a van even after I had gotten to Florida but nothing still! I truly want to thank h for his efforts! Well it was time to go back to Ohio, and that was after going to the airport trying to find still find a van.

Friends on 3/4/26 I had an opportunity to rent a van for a transportation of family members. From the time of my arrival to van return Mr. La' kel ** Branch Manager of the Concord, NC Facility assist myself with the rental and formality. A family member death is not easy to cope with, and yet Mr. ** and his team moved with such professionalism that for a few minutes we were able to smile in the misted of a trial and tribulation. When I assess the office the atmosphere it represented the very character of Mr. **. Motivated, dedicated, and professional.

I rented a car at ST. Thomas, Virgin Islands. Staff was excellent and friendly! Only complaint I had was that the windshield would never come clean. I tried cleaning it several times. Nothing worked on either the inside or the outside of window. The washer fluid tank was empty, so I put in some fluid. However, the pump itself didn't work. This is a great safety concern as the roads on St. Thomas are very narrow and if the sun shown in the windshield, I would come close to a complete stop as I couldn't see oncoming traffic. Nighttime driving was extremely hazardous with lights of oncoming cars making it almost impossible to see through the "haze and smears" on the glass.

I am reporting a bad business practice of Enterprise Rent-A-Car company that tries to collect an additional 75% of rental contract amount without any reasonable explanation. I had an agreement with Enterprise to rent a midsize SUV Nissan Rogue at Houston Hobby airport (HOU) on 11/27/2025 and return the car at Dallas Love Field Airport (DAL) on 12/02/2025 for $519.99. I received the agreement via email after requesting to modify the original 3-day round trip rental to 5-day one way trip from HOU to DAL. Please see the attached e-mail.

I would like to commend the staff at Enterprise In Dollard-des-Ormeaux, QC. CA. Briana, Nicole and Andrew were very welcoming, courteous and efficient in the service they provided to me. They really demonstrated that they cared about providing quality care and that they took pride in their work. Hard to find such service these days. Bravo to them!

I rented a vehicle from the Ashtabula, Ohio Enterprise location on September 24, 2025. While an Enterprise employee was bringing the vehicle from another location, he was caught speeding on camera. The municipality sent a $150.00 speeding ticket to Enterprise which then charged my credit card. In December 2025 the Ashtabula manager admitted it was their mistake and supposedly submitted for a credit to my card. After months of phones calls I still do not have a credit. I will never rent from any of Enterprise's locations ever again.

Worst experience ever. They left me stranded on side of highway for 6 hours and then are trying to file a claim against me for tire blowing. Stay away from them and all the other companies they own. AVIS all day.

I've been a customer with Enterprise since 2012, and this location on Stan Schlueter in Killeen, Texas consistently provides the slowest and poorest customer service every time I rent from them, which has been at least 1-2 times a month. Even with completing online check-in means nothing. I still have to wait a minimum of 30 minutes to an hour for a car. They work slow, plans poorly for scheduled reservations, and waiting for a car to be detailed when they know what time reservations are scheduled is unacceptable.