Enterprise Rent-A-Car Reviews

I would like to compliment Seth, the new manager of the Mt. Dora/Eustis Florida location. He is a fast learner, very knowledgeable, and handles high pressure situations with a calm and positive attitude. This branch had some issues with enough inventory for the demand, especially with the holidays and Seth in his short time as the new manager, handled the problem efficiently and effectively. Another unique benefit from renting from Enterprise, they are the ONLY Rental car company that will pick you up and return you home at NO charge. I will continue to keep renting a car exclusively from Enterprise for their outstanding service. Seth is an Outstanding Asset to the Enterprise organization!

Midwest City in Oklahoma went above and beyond to help us get a vehicle to rent at the last minute after sustaining a transmission failure in our personal vehicle. I can’t say enough about the kind staff- especially Imani ** who worked tirelessly to help us. We were traveling back to Texas from a camp and had a lot of luggage and miscellaneous. We had to bring it into the office where the staff allowed us to sit and wait with luggage in tow while they worked to get us a rental. Everyone checked on us frequently while Imani was processing returns and getting customers their reserved vehicles. I can’t say the other locations in OKC were as helpful but Midwest City is top notch!

I reserved a car online when I came to pick up they didn't have the car I requested SUV. They gave me a van. I was not happy and told them I was not happy. It was like take it or leave it so I took it. When I returned the car I had the nicest young woman. Her name is Hayden ** and she was wonderful. She asked about my experience with the van and I told her I was not happy with it. She was so professional, kind, and really cared about me as a customer. I will come back because of this interaction with Hayden.

I recently rented from Enterprise in Richmond BC, Canada. After trying to rent an economy car from Hertz/Thrifty/Dollar in my neighbourhood in Vancouver only to be bluntly told that they only had minivans for rent (really? Three different companies under the same roof and that's the best you can do?). No explanation, no apology, no offer to try and find something suitable. I left, and crossed the bridge into Richmond to try Enterprise.

I just wanted to write in and share how much of a TRULY WONDERFUL experience my husband and I had with our local Enterprise staff @ the Shadeland Branch. Specifically Jay **- He was amazing to work with - Very polite, shared all costs and concerns we had up front. (No one likes surprises) and he put us in a vehicle that we were comfortable in all around with unlimited gas mileage and comfort for our long haul. The entire staff was pleasant and welcoming into the building but also spoke to customers outside waiting - which is nice to see these days! GREAT peeps, GREAT customer service, GREAT location!

On 7/1/26, Enterprise at Roanoke airport, ROA, very dismissively and defensively informed me that they didn’t have my confirmed rental. Neither Charlie, a very immature desk clerk, nor John, the manager, took any responsibility, apologized, or offered another car. When I offered a solution of accepting a larger or more luxurious car for the same price, the manager stunningly refused to talk about it and told me to get a car at another location. I filed a formal complaint with Enterprise at the time this occurred through their “customer service" line, but no one has reached out.

I have been a loyal member of Enterprise since 2010. Rented cars with no problem... Unfortunately, this time was bad, the worst... I reserved a car to take an emergency trip from NC to Fl. I reserved a car. The day I was told to pick up the car, something told me to call and check that all was fine. The man at the office told me he might not have a car because there were 12 people ahead of me, and he could only upgrade to a luxury car and needed a huge deposit that I did not have. He also told me he would call me and let me know by a phone call that never happened. The day I was supposed to leave, I was scrambling to find a car to drive... Needless to say, after that experience, I am very disappointed in Enterprise after being a loyal customer since 2010.

My experience with Enterprise was one of the worst experiences I have ever had with a business. My insurance arranged for me to have a rental through Enterprise as a result of my car getting fixed after someone backed into it. They put me in a car which was much too small, and the car was not properly cleaned. Although it was a non-smoking car, he smelled heavily of smoke, had stains on the seats, and dirt throughout the car. The biggest issue was the expired license plate. I was told to get a bigger vehicle to simply call the corporate number provided to me, and it would be an easy swap. Once I realized my SUV was going to take close to a month to fix, I notified my insurance of my need for a larger vehicle. They approved for me to have a full-size SUV. This is when the nightmare started.

I have always heavily leaned towards Enterprise since renting vehicles. I never had an issue with them regarding rentals, damage, or customer service. Recently, my car broke down and was in the shop for almost 7 weeks. During the first couple weeks, I was forced to get a rental car since the dealership had none available. I rented from Enterprise three separate times due to delays in my own vehicles repairs. This last time renting was through a stand alone Enterprise, (as the others were done at the airport location), which I used once before since living here. During my pick-up, I ended up switching the vehicle they were putting me in due to the room and features that would better accommodate my family’s needs. We both did a walk around, did the swap and I was on my way. During the return, same thing.. walk-around, mileage check, payment, receipt, and left with no mention of any type of damage.

First I would like to say that the manager of Enterprise Rent a Car on Chandler BLVD in Chandler AZ was very courteous and kind. But nevertheless, the service provided was subpar and way below the standard we used to see at Enterprise Rent a Car. We were assured that the employee that provided subpar service was let go. I wish I could let go of this review rating too.

I want to start by saying that my complaint is about Enterprise as a corporation, not my local Enterprise location. The people that work at that location were not the issue. We reserved a minivan weeks ahead of time. When we arrived, we were told that there were no mini vans and no large SUVs available and we were given a small compact SUV. That was annoying, but I realized that this was completely out of their control. They apologized profusely and even gave me a free day. When we got to our destination, we realized that the passenger side rear door would not open. Not from the inside, and not from the outside. I would say that that is a major safety hazard.

First I will say that the staff at the I-45 Spring, Texas location was great. I took my car to the body shop and they brought me a car to drive but I had requested an SUV. It took them a few days but finally got me into the SUV. My dissatisfied experience started after the return of the vehicle when I received a bill from a place called Toll pass go for 3 weeks of the hardy toll way Mon-Friday was 187.73 they are charging me 3.00 for a 1.50 toll and on top of that a 34.95 service fee. I was never told that the tolls would be charged double nor was I told that their would be a service fee charged. Just want everyone to be ware of this Toll charge.

​I am writing this review to warn others about the unreliable service at the Enterprise Rent-A-Car in the Turtle Run/Coral Springs location. ​I booked an SUV reservation three weeks in advance, specifically to ensure I would have the vehicle class I needed. When I called ahead today for pickup after visiting the branch the day before to make sure I would avoid being without my rental, I was informed that they did not have an SUV available for me.

I would use Enterprise periodically as I traveled throughout the year. I reserved a vehicle for pick up at 12 (noon) today 6/26/26. I was a couple hours late getting there because I was at work. When I arrived, I was told they do not have my reservation anymore because I was supposed to be there at 12 noon, and they could not help me. I called their corporate and spoke with a foreign woman who was hard to understand, she told me they had the vehicle I was looking for at a different location, and it was reserved for me to go and get. I ran out the door and headed to Buffalo to get the vehicle, when I arrived at that Enterprise, they did not have any vehicles available. What is going on with this company, and we were not the only family that this happened to today while we were there. I will never use Enterprise in the future for my rental needs; I will also spread the word about the horrible customer service I received from this Location.

When they take a reservation and you show up expecting to drive to your destination, you should not be told zero vehicles in a 60 mile radius are available. Secondly, you should not be told and made to feel like you’re the one with a problem. Flawed system that allows overbooking all for the sake of not losing business, but at your expense.

They charged $25 fee for a $1.90 toll!!!! I was hoping to get through to them before that fee was incurred. I was told at the counter that I had 30 days to pay the actual toll to avoid that fee. I attempted to make a call at three different times within that time frame without success in getting through... An hour wait time at one point. I would like to know exactly how I can manage to pay a toll (not the processing fee) when I rent a car with Enterprise if 1) they don't have toll passes at my local enterprise 2) the toll statement takes days to post and 3) when I do call multiple times, I can't get through? It is beyond frustrating to pay that fee which penalizes your customers without an alternatively straightforward way to take care of this. Totally predatory! Frustrated is an understatement. Jaime **

I reserved a van online, got a confirmation number, then 6 days later I received an email saying it had been canceled and to re-book. I re-booked and then got a text to call the local Enterprise office where I was going to be picking up the van. I was then informed they had no vans available. I then booked a SUV. When I arrived, I was informed the SUV wasn't available. I then booked a more expensive vehicle that was on their lot. It was filthy inside. Don't book with Enterprise!

I recently returned a van to the Stafford, Virginia location and I had the most wonderful experience there. I am actually almost brought to tears right now just thinking about how wonderful their customer service is. Every single staff member was so kind and so helpful. I truly appreciate the amazing customer service. The entire staff did everything to go above and beyond for me.

We booked a van over the phone and when we got there they didn't have the vehicle that we reserved and they didn't offer us another vehicle. Horrible customer service and the workers are arrogant!!!! Save the headache of dealing with this company and rent from a more reputable rental company.

I was looking for a 15 passenger van and was confirmed one at a certain location. I received a confirmation, return/pickup time, reservation number. I visited the rental site 3 days before to check and make sure that the driver could pick up the rental since they were a different person than the name on the reservation. The staff notified me that they do not carry a 15 passenger van and they do not understand why the website lets you book it and confirms it. I am so glad that I went by there 3 days before because we would not have been able to take our trip. Luckily, I was able to find a van from a different company. They need to fix this.