Priceline Reviews

I recently had a dispute with a hotel in Hawaii and Priceline came through and helped me resolve it. Thank you, so much Priceline you gained your loyalty and trust back.

Reserved a car with Priceless through Priceline. The staff, Ahmed & Hazem, the manager were very friendly and helpful in getting me set up.

Flight, car rental, and hotel. Stress free after all is done. I didn't know at the time but after the trip, I realized I had more family time because of Priceline being reasonable with pricing and so many different ways to fit my schedule. Fyi, we missed our flight home (helping out a stranger, more important then time). Flight company still got us home safe. Thank you to the one who created this app and I'll be using you again. From Finally Stress free family (about time🤗)

Please DO NOT EVER use Priceline! I do not know how the hotel reservation I was making ended up being done by them! The hotel charges were to be in my home currency but turned out to be in USD!

If I could give 0 stars I would!!! THEY ARE A COMPLETE SCAM, and the so called "customer service department" is dumber than a bag of rocks!! So here is the story I had a hotel booked and decided to reach out to the hotel directly regarding my arrival time and to my utter surprise they did not have my reservation at all. I verified 2 times with Management who advised me that they have been experiencing several issues with Priceline doing this to their customers. So there I go back to Priceline to argue my case since they took the money for the hotel out of my account. And this stupid representative tells me "We cannot refund because we show a reservation on file on our end". Like are we serious here. The hotel literally confirmed NO RESERVATION. Mind you they refused to give back my money and if I cancelled it was non refundable. SCAM!!!

Through Priceline.com, I reserved a room in Comfort Inn, Federal Way, Washington, for one day from 3 pm to 11 am next day as usual. I paid around $94. I couldn't call the hotel to tell them I will be late because I was on the flight and have access to internet but no access to phone to call. I arrived between 8 and 9 am the day of check out to have few hours sleep after my long trip. They said that they cancelled my reservation and I don't have a room and forfeited my money. There is still few hours that I paid for but they said that I don't have any remaining time to stay in the hotel. They refused to give the room for the time that I paid for and they refused to refund me. It is like somebody offers you something and you pay for it and then he says, go ** yourself, I will not give you what you paid for and I will not give your money back because I am stronger than you. It is horrible experience. I had to reserve another hotel to have some rest after my long trip.

I booked two rooms. One I had to cancel and was charged, which I understand I do have free cancelations. The other one is now $40 cheaper.

Priceline took out enough money from my account to cover my entire trip as a check for funds, then took out half of it again so they could send back the full amount in a week. So they’ve tied up one and a half times the cost of my trip out of my bank account. I will NEVER use this crappy Priceline service again.

Absolutely horrible customer service from a Supervisor named Dani. I will never book with Priceline again! They should be ashamed how they take advantage of their customers, but unfortunately they're not. They have lost a great customer over a hotel Best Price Guarantee refund of $30.

I hadn't used them in years due to a bad experience. Should've learned the first time. They sold my booking to a 3rd party company called Web Beds. I accidentally booked the incorrect date. The hotel was very nice and said they would give me a refund verbally as well as in writing if Web Beds would reach out. Priceline gave me an outrageous run around and stole my money.

Easy booking. Have used Priceline a few times before. On this particular trip, it was late late night early morning before arriving at the hotel I had booked through Priceline. This was a treacherous trip to begin with but imagine pulling up to your hotel at about 1:00 in the morning to find out that they are not even open. No they were closed for a complete remodel and Priceline still booked it and took my money anyway. I immediately got in touch with customer service and at first they told me that it was not refundable. However when I explained that the place wasn't even open they transferred me to higher up and I was given a refund. However that refund still has not posted to my account.

Priceline failed to properly book my flight home, leaving me with a huge last-minute hassle when I went to check in for my flight, only to find that my reservation did not exist. There were also multiple issues when I tried to rebook, leading me to book directly with the airline instead. After I booked with the airline, Priceline called me to say that my rebooking actually did go through (after it said multiple times that it had failed), and I was getting charged. I am now in the process of getting refunded, and I am not confident it will go smoothly. I highly recommend avoiding Priceline.

Worst company ever dealt with. I booked with them the first time. My itinerary included baggage. Apparently the airlines don’t honor a Priceline. They even said they were a scam. I was flying out to bury my mother, and I was trying to save some money by booking with them. Priceline will not reimburse me for the luggage I paid for. I wrote a complaint to Priceline. They said to send in the receipts. I did. I have not heard back from them. Horrible customer service.. Do not use.

They need to be aware of the car rental services that they partner with. I had a horrible experience with NU car rental. This is our 2nd time using them in 2 different cities and the outcome was the same--HORRIBLE!

For the 2nd time, this scam of a company has taken my money and not be able to help me. I WILL NEVER as long as I live, use this company again!!

I only wish we had done our homework and looked at reviews before we booked a car rental through Priceline. We were quoted a price of $154 for the week. Upon arrival of the airport, we contacted the third-party global rentals, and they informed us it would be about half an hour before they picked us up. When we arrived at the car rental company, we were informed that Priceline paid the $154 but our additional cost were going to be well over $500. Part of that was the insurance.

Terrible experience and I will never use them again. I booked a package and my flight and hotel were in one city and my rental car was in another city 80 miles away and they told me I should’ve caught their error. They said they couldn’t help me and said they could cancel my rental car and I had to find one on my own for double the price. I will never do business with them again and no one else should either. Oh, and the final straw was I was communicating with the executive office about my issue and when I went to reply, they blocked my email. That’s great customer service.

Said they were cheaper. But not. I canceled my flight and and someone from Priceline used their card to receive my refund, it was put on someone's Mastercard.. Priceline charged me over 1200 dollars whereas Allegiance Airline was 780. Due to illness we were unable to fly. So I canceled 9/27/2026. Flight was on Oct 2nd 2026. From Bozeman Mt. To Nashville TN. This company is no good to do business with. Trip number **. Priceline trip.

I just bought a reservation for Aguadilla, PR: 2 adults- 1 minor; pay the reservation and when the confirmation arrive, it's said: 1 room, 2 adults only. I wrote them and told them that wasn't the reservation I requested and paid for, but they say they can't do nothing AND that we'll have to pay extra at the hotel for our 15 year old minor. That's not what Priceline offers, it's a scam. I will never reserve from them. Now, I have an incomplete paid reservation, and they just washed their hands. Nothing they can do on the side wrote de AI they have on their customer service.

ZERO stars! Made the mistake of using Priceline for a weekend trip. The hotel was DISGUSTING & ended up having to leave early due to finding cockroaches in the dining area. Could I find anyway to communicate with Priceline about this? NO! Everything says to wait for the survey that is sent after the stay. The only survey I got was for the 2nd hotel we had to move to after leaving the first one. I find it interesting they didn't send a survey for the first one, could it be because they KNOW it's terrible? I should be refunded for the night we couldn't stay in a nasty hotel that was made to appear differently in their posting. I can't even leave a review to warn others about this location. Terrible service by Priceline!

We booked a resort and airfare package through them. The package we booked advertised carry-on bags included, the booking confirmation email said the same, only for us to arrive at the airport and be told at the check-in counter that bags were not included. Airline said we needed to pay extra for bags and submit a receipt to the booking agent for reimbursement. Well the booking agent sent us back to the airline, the airline sent us back to the booking agent, and after months of back-and-forth, phone calls and follow-up emails with no response, I had to give up and eat the loss (almost an extra $250). At this point, I guess a bad review is my only recourse.

Review: Priceless / Nifty Car Rental – New Orleans, LA (Booked via Priceline) | October 2026. Rating: 1/5 Stars. I recently rented a vehicle through Priceline from Priceless/Nifty Car Rental in New Orleans and unfortunately had an experience that I feel obligated to share in detail, both as a warning to future customers and as direct feedback to the company itself.

If I could give 0 stars, I would! I am beyond disappointed and disgusted with Priceline. After this experience, I will never use this company again, and I will strongly advise everyone I know to avoid booking through them. In June, I booked a vacation bundle through Priceline that included flights and a rental car for my October trip. On Thursday, October 8, I flew into Tampa with my children, expecting to pick up the rental car I had already paid for. After waiting outside for a shuttle to take us to the off-site rental location, I called the rental company to find out where the shuttle was. That is when I learned that Economy Car Rental was no longer operating out of Tampa.

If I could leave a .5 star rating I would. There are multiple reasons why. One reason the description of the “hotel” doesn’t reflect what it really is like. Second it didn’t mention that it’s in a very rough neighborhood. Third doesn’t say anything about being charged for hot water usage. Fourth Priceline is not trying to work with me on a refund or even a transfer to a different hotel(which I’m fine with that). VERY BAD COMPANY TO DO BUSINESS WITH!!!

I booked a room 6 months prior to the event. The reservation was not what I paid for, and when I contacted customer service, the wait was long. Once I explained the problem, the agent said he was reconnecting me to a different division. The call went to a law firm, totally the wrong number! The hotel is full, and they can’t change the reservation because it was booked thru a third party. I’ve called Priceline 3 times and have received the run-around every time. DO NOT BOOK through PRICELINE, ever! They messed up my reservation and would not make it right!

I booked a hotel thru Priceline and when I arrived at the hotel it was closed for renovations and had been for some time. I immediately called priceline, on the line for over on hour - mostly on hold, and informed them and asked that I be refunded my payment, even though it was a non-refundable payment, the person from priceline said I would receive a refund because it was their fault. I never received a refund, I called again, and was told the same thing, and was then transferred to a supervisor and then in the process I was cut off. The experience was extremely frustrating, I believe they do this so you will give up. I will never use them again, and I would advise anyone not to use them.

My experience with Priceline and Agoda has been extremely frustrating, disappointing, and completely unacceptable. I would think twice before booking through either company again. I booked two hotel reservations through Priceline, and the booking information indicated that breakfast was included. I made my reservations based on that advertised benefit and expected the companies involved to honor what was presented when I booked. However, when my reservations were transferred to Agoda for handling, I discovered that the hotel’s system showed room-only bookings, with no breakfast included. Suddenly, a benefit clearly indicated in my original booking information had become my problem to resolve.

AVOID at all costs. Horrible experience. Customer service continually changed the story as to why they will not refund. Have filed with the BBB.

Unbelievable bullshit, constant lies about low fares, best fares..all lies. I'm sick of it

Rented a car with Priceline at Tampa airport. Right car company “spam” they force you to take expensive insurance and deposits, if you want to use your own insurance has to be with $300.000 and liability “ridiculous”. I decided to go back to the airport by Uber and rented a car inside the airport with a recognized and reliable company.

If I could I would give zero stars. I would like to start off by saying I had no idea I was even booking a reservation thru them. The tactics they use is under "reservation desk" (it's very misleading) by the way. I got charged 165.00 more than what it would've cost directly with the hotel. Very poor CS. Can't give any answers as to what the taxes and fees are nor is it itemized. Plus charge an additional fee of 18.00 for booking fee. They can legally hide the commission and keep it from a customer by combining taxes and fees. So you have been warned not to make the same mistake I did. Always make sure it is the hotel desk and not a 3rd party. Priceline is deceitful and liars. It should be illegal for the tactics they use. Hard lesson learned, just want others to be aware and not get taken advantage of especially during a hurricane as well.

I booked 3rd party and found the the hotel was infested with roaches. Reached out to Priceline to cancel the reservations and they would not refund my money. Then had to show out more money for a different place to stay. Priceline does not care about their customers because I later found out that the hotel that I booked with was very unsanitary for myself and my family. If you can help it do not book with third party Priceline.

I made a reservation and the hotel didn't have a downstairs room available. No problem, I took the paper with my personal and cc info on it said, "Thank you anyway" and went to leave.. She grabs my arm. Threatened me, assaulted me and refused my ability to leave because I wouldn't leave the paper. That was Sept 23 2026. Priceline still charged me and has given me the run around for 2 weeks.

The hurricane is coming and storms are coming with it…. Trying to cancel my package and it’s the hardest thing ever!! Thank God I have trip insurance because Priceline is telling me they can’t get in touch with the hotel to cancel the reservation…. This is crazy!!!! NEVER AGAIN PRICELINE!!!

Used Priceline for flight and car rental reservation on a 12 day trip from Georgia to Colorado. Not an experience traveler so thought Priceline would be a good service to use. Reserved online a Jeep grand Cherokee or similar vehicle. When we finally got to pick up rental after a very long wait and unable to reach someone about picking us up, they had us in a Ford escape which is definitely not similar to the jeep. There were 4 Traverse with luggage for 13 days and the ford would not work so felt we had to pay extra to upgrade to similar size vehicle we thought we were getting. Extra charge for more than 1 driver. Extra charge for vehicle going to be taken out of the state. We felt like we had no other choice still out Priceline reservation had no refund:cancellation.

Worst experience ever! I will never use Priceline again! The day of departure actually 2 hrs before the flight, the airlines had cancelled our tickets because of suspicious fraud done by Priceline. We had purchased a bundle package thru PL of flight, rental car, check in bags and seat selection all on one card! Mine! But because PL used their company agent's cards on our behalf to purchase the car, the seats and the check in bags, the airlines flagged it fraud and cancelled our trip! We did not have the funds to re purchase tickets for a new flights, etc, we opt to have our purchase refunded, but in order to process that we had to pay penalties due to the cancellation which was out of our control! We paid everything on one transaction on one card 2 weeks prior to our special scheduled trip! I will never recommend this platform to anyone! My family and I were shattered as for the family we were to visit! Thank you Priceline for my family's heartbreak!

"Priceline kept $799.84 for a trip I never took, then justified it with something that isn't true." My flight was delayed over 12 hours and my whole Denver trip collapsed. I never used the hotel room or the rental car. I called Priceline the SAME DAY to start a refund request. Days later, they denied the refund - saying I didn't call in enough time. That is false, and their own case history shows it.

I searched the room I wanted and clicked it, then the price changed and I did not notice it and pay it online with my credit card.

Yea they suck, neverrrr again. This is coming from a Gold status member.

Priceline abandoned me when I had an issue with one of their preferred rental car companies in Orlando on September 23rd. They put me on hold for 3 hours and pretended to be working it out with Zezgo Rent a Car dba Advantage Rent a Car. After being disconnected I found out that you can’t resolve anything on the phone with either of them. Apparently Priceline condones the deceptive low life tactics of Zezgo. Well good riddance to both as I will never use either of them again. Do yourself a big favor and avoid all contact with Priceline or anyone associated with them.