Thrifty Car Rental Reviews

Thrifty car rental does NOT have a kiosk at the Richmond, Virginia airport. When you reserve a car from Thrifty for the Richmond, VA airport, you must take a $60 cab ride to 8201 W. Broad Street, Henrico. The confirmation lists the airport address and a phone number for Hertz. There is no way to contact Thrifty and speak with a person--the number is only automated help. The representatives at the W. Broad office were very helpful and compassionate but I do not want this to happen to anyone else.

We rented a car at the Thrifty car rental in Philadelphia on 4-15-26. They tried to give us a car with brake problems. My spouse refused to take the car that they tried to give us and we did get another. We traveled to NJ to go to Atlantic City and received a tire warning. We stopped at a gas station that was getting ready to close for lunch and was told that the tires were not filled with the proper air. The tire in question was tested for any punctures and there was not one. Tires were not checked and filled properly per the attendant. The attendant filled the tire with the appropriate amount of air and we were on our way. What if we had a blowout? The female that worked the front desk was excellent and when she was told about the brakes, she informed the staff.

Unprofessional Handling of a Simple Request. I had a horrible experience calling Thrifty customer service today. I was trying to find out the security deposit amount for a car rental at Providenciales International Airport since it is missing from their website. The representative, Zoey, refused to help and told me to search online. When I requested a supervisor, she left me on hold for six minutes, came back to say a manager named Rhey would call me back, and then hung up on me mid-sentence. She didn't even take my name down for the callback. This level of customer service is completely unacceptable.

I have rented from Thrifty a couple of times using the wildcard option, which detailed a compact or larger car, 5 passengers, air-conditioning and transmission. When we picked up the car, they gave us a 15 seater Van, yes 15 seater and would NOT exchange it even though it stated on the wildcard option 5 passenger vehicle! Very disappointing, and customer service was no help either. How could they rent a 15 seater Van and not be able to change it the vehicle!??

Charged me over $600 after returning the car, when my booking estimate total was $350, just scanners as a company, they make up hidden fees and not one was for the damage or cleanup, that’s the scary part.

Very disappointing experience with Thrifty. I paid for full insurance in advance, yet I was still charged again on-site without proper explanation. On top of that, I received unexpected charges later without any prior notification. It took a long and frustrating effort just to understand what these charges were for. Their responses felt generic, and they either did not understand simple questions in English or avoided answering them directly. Overall, poor communication, lack of transparency, and unexpected costs. I would not recommend this company.

The car was fuel efficient however it smelled of cigarette smoke something awful and the driver side sun visor was broken and would not stay up... It kept falling down... The lady at desk in Seattle airport was not very friendly.

They steal your money and their cars are always dirty and they charge you for something the previous renter did.

I am writing to file a formal complaint regarding my recent rental experience at the Thrifty location at Pittsburgh International Airport from March 24-31. I have rented cars many times and take the process seriously, and unfortunately this was one of the most unprofessional experiences I've had with any rental agency. At pickup on March 24th around 10:00 AM, the two older employees working the counter were dismissive and unhelpful. When I declined the additional insurance coverage--after having already confirmed with my insurance company that I was eligible and covered --the woman at the desk laughed at me, and in a snarky tone asked, "What's your insurance?" When I asked about how tolls were handled, she didn't answer me. When I asked whether my card went through for the rental after using the tap card option, she replied, "How should I know? You should be able to see it."

I would strongly advise people to avoid this Thrifty location. We had already completed the online check-in on Thrifty’s website, which is supposed to save time, yet we were still told we had to wait in line unless we paid an extra $35. That already felt dishonest. We landed in Los Angeles after around 20 hours of travel. Since the rental location is not even at the airport, we also had to take a shuttle for another 15–20 minutes. We had provided our flight number during booking, our flight was on time, and everything was known in advance.