Vacations To Go Reviews
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About Vacations To Go
Vacations To Go provides discounted cruise and travel packages. The company focuses on group travel and last-minute deals, offering a wide array of cruises and vacation packages. Known for its large database of travel options, Vacations To Go assists customers in finding affordable travel solutions.
- Responsive to special requests
- Poor communication from agents
Vacations To Go Reviews
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- 4,884,532 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
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Reviewed April 24, 2026
Everything was okay until I checked out the cost their insurance. To insure the cost of the cruise ($8000.00), they charged me $1308.00.VTG used Generali Global Assistance. When I checked online at Generali's website, the cost was $462.00 for a standard plan. This was well after I had purchased the policy. DON'T USE VACATIONS TO GO FOR TRAVEL INSURANCE! I'm trying to get a refund of the difference. Extremely unhappy customer.
Dear Paul, the policy we offer is an upgraded plan from the Standard Plan you can purchase directly through Generali. The benefit limits are different and ours also covers pre-existing conditions. We're sorry you were unhappy with the price but our customers have a 10-day free look when they buy the policy, and they can also purchase the cruise line insurance or a policy of their choice on their own. I see that you're policy has been cancelled and refunded, and we hope you have a great cruise.
Reviewed April 19, 2026
Wow just wow. Just stepped off Celebrity xcel 4-19-26. Such a disappointment. We booked through Vac to Go July 14, 2025. I kept asking my agent why we not assigned a room for 7 1/2 months. Now I know why, we did not get a veranda room that we paid for. We were assigned a room 2 weeks before departure. Our room was on the very rear above a club (Barraz). Music pounds until 2-3a. I understand that when you book with Vacations to Go, you as a paying customer are getting what is left over and no one else wants. I forgot to mention that our room stayed at 74 degrees for all 7 nights. If you can’t choose your room while booking, that’s called a clue. Please don’t be stupid like me. I had rather put this out to save you from the crap I put up with. Good Luck.
We're sorry you weren't happy with the cabin Celebrity assigned you, John. As discussed at booking, a guarantee cabin can be assigned anywhere on the ship, & is chosen at the cruise line's discretion. Vacations To Go customers have access to all available cabins but no matter where you book, the customer & the agency do not have any influence over the cabin selection. I can confirm that your room had a balcony, as promised, but we apologize for your disappointment over the location & the noise.
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Reviewed April 14, 2026
I booked a balcony cabin through Vacations To Go for the first time. My travel agent, Kash **, has been extremely aggressive in sending emails about shore excursions, but has completely ignored my emails regarding my check-in issue. This is starting to concern me. I’m now worried whether my onboard credit will even be properly honored. Honestly, this kind of service is quite alarming.
Dear Han, we apologize if you've felt unsupported through the booking process. Please note that Shore Excursion emails are automatically sent by the computer, not Kash. This is also the case for upgrade opportunities and Holland America's Have It All package. We've asked Kash to contact you as soon as possible to assist you with any issues you may be experiencing with check in. Any time he's not available, you may also dial 0 to speak with a manager in his absence. We're apologize again.
Reviewed April 13, 2026
Okay, these guys suck. We did the trip to Miami. And they canceled our hotel before we got there. Even though the day before we left to go there, I talked to them to confirm our ride from the hotel to the presentation. And they said, everything was a go. Our plane was delayed. We didn't get to our hotel until 2 o'clock in the morning. Only to find out it had been canceled. Nobody would respond from Vacations to Go.
We got ourselves to the presentation. And when we got there, we were told that Vacations to Go was no longer part of their group. When we finally did get a hold of somebody, all they wanted to do was have us. Go. Listen to another presentation someplace. They wouldn't do anything about the canceled hotel. We had to go and get our own hotel at 3 AM in Miami. We ended up staying in some dump and paid for it ourselves. They never reimbursed us for our initial output. If you're going with these guys, you're a fool, and they will ** over. I should bet this review will not show up on their page.
Dear Verle, we're very sorry to hear that you had such a poor experience in Miami, but please know that Vacations To Go is not and has never been affiliated with any time share presentations or properties that require them. Again, we're very sorry this happened to you and we can certainly understand the frustration and stress it caused, but you have us confused with another company. We wish you all the best in trying to locate them and receive your money back.
Reviewed Feb. 2, 2026
The only reason Vacations to Go gets one star is because there is not a half a star. While looking online at their website, I was told the price I was looking at was no longer available. I was quickly informed to book another one quickly - which was much more money - before it sold out too. After purchasing the tickets within two days - looking online - we noticed the price had dropped almost in half. Upon calling Vacations to Go we were told it was 48 hrs beyond booking and too late to cancel and rebook. Besides paying double what we should have - our “agent” was totally useless and gave me the phone number to call Royal Caribbean directly for assistance which I did. I would have saved a lot of money and hassles by booking directly with Royal Caribbean. No more VTG for me!!!
We're sorry for your disappointment, Lynn. Our site doesn’t reflect live inventory or pricing, and both fluctuate often- at the cruise line’s discretion- especially on a close-in sailing like yours. The decision to adjust a price after booking is the cruise line’s entirely, & most will not do so after final payment. We did our best to advocate for you, and we're sorry Royal Caribbean would not grant an exception. We hope despite your disappointment, you still had a wonderful time on your cruise.
Reviewed Feb. 1, 2026
WAY too many negative reviews. I was going to use them but with the overwhelming negativity of current customers I now won't. Glad to have dodged that bullet.
We’re sorry for any negative impression you’ve gained, David. Unfortunately, upset customers are more likely to leave a negative review than a satisfied customer is to leave a positive one. After over 40 years in business, we know the importance of great customer service & treating customers fairly. We take all feedback from our customers seriously, taking due steps to rectify them as best we can. We hope you’ll visit our Google page & reconsider giving us the opportunity to earn your business.
Reviewed Jan. 25, 2026
We had the experience of a lifetime with a cruise put together by Vacations to Go. Long Beach round trip to the Hawaiian isles via Seabourn Sojourn. Our travel counselor, Sam **, did one incredible job. There was a small issue on part of Seabourn, Sam took care of it. Great follow up by and follow through. Excellent communication. Just a flawless 22 day experience. Thank you Mr ** and Mr **.
Thank you for your kind words and business, Jay. We truly appreciate you and we're so glad to hear that you had a wonderful time on your Seabourn cruise. You sailed an incredible itinerary. We're sorry about the small issue you encountered, and that your excursion was cancelled at the last minute, but we appreciate your patience and understanding while Sam worked to resolve it for you. Thank you again, and we hope to work with you very soon on your next adventure!
Reviewed Jan. 1, 2026
My wife and I have been travelling more extensively since we retired two years ago. We had used Vacations to go before the but this past year we booked 6 different trips, and our favourite agent Debbie ** has always been exceptional to deal with. Debbie always makes sure we get the best deal For our needs, she is kind courteous and prompt in her response - she has even returned our emails in the middle of the night! We still Compare every booked cruise to other travel companies but no-one else seems to be able to beat their price! I highly recommend vacations to go!!
Thank you so much for your kind words about Debby and Vacations To Go, Geoff, and congratulations on your retirement! We love that you're choosing to see the world more extensively, and we're extremely grateful for your business and loyalty through the years. We'll be sure Debby and her managers see a copy of your kind words! Thank you again, and we hope to be of service for many years to come! Have a wonderful time on your upcoming cruise!
Reviewed Dec. 30, 2025
The cruise was exactly what I wanted. It was a little bit pricey, but I was told I was getting a great discount and that I had to pay immediately. I did that.
On 12/26, 5 days later, I got a flyer from Princess telling me of a sale. I called VTG & spoke to a manager & was told my cruise had gone down $744. I was also told that my cruise was nonrefundable & that I could not get the discount. I called Princess, they told me that they could not help me cause I booked through VTG & that their policy is that a cruise had to be paid in full 90 days before sailing, not 120.
I feel deceived because I don’t understand why I had to pay for the cruise so early, about 120 days before sailing & because VTG told me that they could not do anything to adjust the price. In all the years and the cruises I booked with VTG I’ve never been treated so badly and so terribly mislead. It’s an expensive lesson. I will not use VTG again & suggest you do your research before you call them. Or deal with Princess directly for honest service.
Gerri, we’re sorry for the negative impression you received. Princess sets all final payment dates & determines when a price or promotion can be re-fared to a lower rate, not us. Per Princess, all 13-night or shorter sailings require final payment 90 days before departure. When a customer is booked through a travel agency, it is an industry standard for cruise lines to redirect them to their agent for all questions. We’re very sorry we were unable to convince Princess to make an exception.
Reviewed Dec. 10, 2025
Vacations to Go is a joke! Avoid at all cost. Chet ** is worthless as a CSR. He's ignorant, incompetent and his customer service skills are non-existent. You're much better off booking directly with the Cruise Line or Resort.
Steven, we’re very sorry for the negative impression you gained working with Chet. Our agents are expected to provide prompt and helpful service at all times, and we hope that your many years of business with us prove this is not the level of service we hope to deliver. We do our best to provide all documentation requirements to passengers as it is presented to us from the cruise line. We're very sorry you had to cancel for this reason, and hope you'll reconsider working with us in the future.
Vacations To Go Company Information
- Company Name:
- Vacations To Go
- Website:
- www.vacationstogo.com