Complain about a product or service

Telus

Melissa of Oromocto , NB August 17, 2009

I had a Telus Cell Phone with a 1 Year contact which ended on February 21,2008. My montly payments were paid in full and when the contact ended my cell phone was put in my storage unit and not used. In August of 2008 a got a letter from a Collections agency saying I owed Telus money (204.56). I phoned them the very next day and spoke with a later by the name of Kim who told me that my contact ended on February 21 2008 and that there was no debt oweing but that I was being charged for March, April, May, June, July and August.

I wrote a letter to both Telus and the Collections agency and havent heard back from them. I found out today that it is still on my credit report and I am unable to get my student loan due to it. I do not see how they can charge me for months that I was not on contact and did not once use the phone? I need this cleared up asap so that I may get my student loan. Telus refuses to help me. And the Collections agency said they cannot help me, that Telus has to be the one to fix this.

cheryl of camrose, AB July 17, 2009

i use telus mobilty pay and talk for my cell phone use. i use the feature of unlimited 45. meaning unlimited text, unlimited incoming, and unlimited evening and weekends. i asked if they send reminder texts a few days before the 30 days is up so i may go purchase a new card. every month the either the text does not come or is late or is even text to me after the expiry day. this making it hard to stay in touch with important calls from my children. they do send me bonus minutes but i can not use them unless i have no money on the account. well i have to buy my cards in 50 increments every month so always have 5 left over every month but the money gets used because i go over the month because no text or late. i have called every month to let them know of what is happening.

i have been hung up on many times or the customer agents can barely speak english so very hard to understand. or they keep repeating the same thing over and over again like they are reading from a script. i have called telus mobility about getting a contract with the same plan so this would not happen anymore and to just get a bill in the mail with the same amount every month but they quoted me as being double the amount. i need cell phone customer service help. thank you looking forward to the help you will be able to give me.

Yvonne of Vancouver, B.C. April 21, 2004

My husband and I recently travelled to California. We used our Telus calling card in the belief that we would be charged the Telus calling card rate. Imagine my shock and when I returned home to a bill of over 900,with long distance charges within North America billed at anywhere from an 3/min to my favorite 17.98/min. After I picked up my jaw, I noticed company names I had never given consent to bill me for services I would never request namely,ZPDI,Triton Global,Canopco, and ILD. After the expected runaround with these various companies, (one # was a voicemail, I got a return call giving me another number which I could never get through to) I spoke to someone from CanopCO and requested that I be charged the Telus calling card rate. They told me they just did billing and had nothing to do with rate setting,(which was exactly what Telus told me) however they did quickly offer me a %20 discount. I refused to pay for what was obviously a scam.

After doing some research on the net, I found that both ZPDI and ILD had been charged with phone scamming, yet meanwhile I was being threatened with disconnection of phone service by Telus if I didn't pay these companies who I never agreed to business with, and were at best unethical at worst simply fraudulent. I finally spoke to a manager at Telus, I told her the above,and after expected runaround, had the charges removed. Good, I thought. Then the next bill came, and the same thing!!! Triton Global still on my bill, and this time around, there were 9 long distance collect calls on my bill of over 250. I never received any collect calls, neither did my husband! I called the numbers just to make sure, and all I got was a fax tone on all 9 numbers. Now I have to go through the whole runaround again with Telus and these other companies. I've informed myself and I will not back down, but it has been surprisingly stressful.

What the heck is going on! How can phone companies get away with this and hide behind masses of billing companies to evade accountability?

Bob of medicine hat, AB June 11, 2009

My husband and I purchase two cell phones from Telus and we had signed a three year contract with them. We had got the cell phones as my husband was going to be working in Canada. A few days later my husband finds that he will be working in the USA again. Now these cells are no good to us!! We call Telus and they would not take our cell phones back and they will not let us out of our contract. We went to them exactly ten days after we made the purchase. We have heard that there is a ten day federal law when returning merchandise. Is this true, do we have ten days to try the product and if we don't want it do we have the right to return it? A few people have told us this.

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