Slomin's Alarm Systems Reviews

The WORST customer service I have EVER received with. Company took 2 days to get emergency service after paying for a service contract and 2 days to get a supervisor to call me back after calling 4 x.

I switched from ADT to Slomins for the front door camera, but after a few months it stopped working and was confirmed defective. I’ve been told for months that it’s on backorder while still being billed full price, and customer service even suggested I buy my own camera. The $9 credit offered is nowhere near acceptable. Being locked into a 5-year contract while service issues go unresolved makes you question whether the model prioritizes long-term contracts over actually delivering the service.

This is the worst security system that I've ever had! The camera is never available when I need it. I loops constantly. The technicians aren't able to come for weeks when you have a problem. I do not recommend anyone buying any of their products.

WORST COMPANY EVER!!! STAY AWAY!!! They charge you up front. Over $700 we were charged and say they will deliver within a day or two. It is now two weeks out and still no delivery!!! Even with multiple calls to confirm when the delivery will be made and each time they say the next day and they don’t come. THEY ARE STEALING OUR MONEY!!!! Our tank is dry and in order to keep the system from seizing we have to fill it with diesel ourselves!!! LAW SUITS will be presented. The contract is null and void when you STEAL MONEY!!! We received a call today and they said they won’t be out today but promised to be there tomorrow March 13 2026. If there is a no show my lawyer will be contacting them!!!! BBB now also has a formal complaint.

We have been waiting for a video camera replacement since Aug 2025. We called for service as soon as we noticed an issue, and Slomin's responded promptly. The service representative ordered the required part immediately because he did not have it in the van. I called a month later for an update on when the needed part would be installed. I have been given the same explanation since then.

This is a terrible company!!!! I am going to be looking into what I can do legally. I moved and did a self-install which they claimed was completely fine until I called to test the system. They then stated they could not test until I pay 119.00$ and have a tech come out why do the install myself ???? if they had to come out here anyway???? and charge me anyway what a scam!!!!! Please don't ever get this company for Alarm. Now my house will go unprotected for another 2 weeks because they don't have enough "techs" to service customers.

We purchased our system and wanted a camera. We told they were on back order and should have in January. Should have stopped there. It is now going into March and they say they have no idea when cameras will be available. Customer service seems to not really care and not showing any empathy. Stay away!

We bought our home with the system in place. For the first 4 months I contacted them many times as I did not know how to use the system and neither camera worked. Finally, about 5 months later they sent a tech, cost me $167, who basically changed my password on the system. Didn't fix either camera. Been with them over a year now, was hoping to just cancel, but they want a hefty fee for that! Nothing works and their service has been awful! They say they will call at a certain time so they can walk me through what I have to do to make things work, and I wait. Then they call me a few days later while I'm driving in my car! I also asked for a copy of my contract which took 6 months to deliver. My name isn't on it. Then they send me a contract and tell me to sign it and tell me to return it to them. No Way. Not sure what an attorney will cost but if it's less than the cancellation fee, I'll give it a try!

Horrible. Go with another company. The equipment is brand new and is faulty and then on top of that they wanna charge for repair service. Go with another alarm company and save yourself a headache.

I have been a Slomins oil and alarm customer for 25 plus years. Service has been poor for the last 2 years. Most recently this week unable to get an oil delivery, they send texts confirming delivery and don’t deliver! Poorly trained customer service, (it starts on top,) I spoke with a manager Rebecca, she could not solve problem or get me a delivery date. Told me I would have a delivery by end of month, I explained that my tank is nearly empty! It’s supposed to be automatic, she tells me she will ask delivery department to deliver more frequently?? Told me if my oil ran out, to call for an emergency service call? Rebeca, Why not avoid that? Be proactive! It costs more for a service call than a simple oil delivery…, wow. I told her I was ready to cancel. She was more than happy to help me cancel my contract!! Would Not help schedule an oil delivery? Outrageous!