Complain about a product or service

Slomins Alarm Systems

Tawanna of Randallstown, MD October 12, 2009

My mother purchased an alarm system from Slomin's. 2 years into her 5 year contract she was forced to move into an assisted living home because she became disabled. She was unable to fullfill the remaining 3 years and Slomin's sued her. They actually want her to pay for 3 years of service she can never use...ever.

They were aware that she was forced to move for health reasons but they thought it was btter to sue an elderly, disabled, bed ridden woman in a home that has no income but ss disability. Shame on them! They ruined my mothers credit by receiving a judgement against her.

Joseph of Bushkill, PA August 13, 2009

We had their saleman come to our home and discuss their service. We would have to sign a five year contract, but we knew we would not be living here for 5 years and the saleman said it was not a problem. If we move the alarm/service will follow us to the new residence. We asked if there was any fee, and he said no. Their contract does not state that if we move there is a fee or anything to do with moving, or transfering thier service to another residence.

We will be moving soon and we contacted slomins and were told by thier customer service rep and by a supervisor. That if we move we have to pay a 245.00 early termination fee to close our present account and to open a new one. If we did not open a new account after doing this that we would be charged over a 1,000 for the broken contract. It does not state anywhere in their contract about moving the service. It only says if you default payment, or terminate the contract early. It says nothing about if you move to a new residence that there will be a fee, and does not explain anything about that by doing this will cause you to defualt and terminate your current account and have to open a new open, and that there will be a fee involved.

I believe we are into the contract now for 2 years. We were told that if we move we have to pay the fee plus this would result in us signing a new 5 year contract. This is also not stated in their contract. We cannot renew a 5 year contract because we will be renting a home and are not sure if we will be their for 5 years. So that would mean if me move again i would have to forced into another 5 year contract + a fee for everytime we move. Now of this is in their contract.We would not mind to continue the service but feel we were lied to, and not fully explained the contract. We would like to continue the service but not pay a fee and nor sign another 5 year contract.

Debi of Phillipsburg, NJ July 14, 2009

In Around October of 2003, I entered into a 5yr contract with Slomin's for their security system. My 5yr contract was up aroung the same time in 2008. I was told by the Slomin's rep who visited us in my home, that at the end of my 5yr contract, I could renue their service if I should so choose. I chose not to and had already made my last payment.

Now I'm being harrassed by them for what they say is contuned service, service I didn't aurthorise after my 5yr contract had ended. I'm unemployed and have been since January of this year. I don't need their service nor do I want it, I only got it in the first place as fire protection. I have 3 dogs who are my alarm system, and since my husband works at night and I used to work during the day before I lost my job (Now I'm home all the time), there was no need to renue a contract with them.

I'm wondering if anyone else has been through this with them. I have informed them I'm looking into legal advise/help on this matter as I don't feel I'm responsible to pay for a service I didn't request or aurthorise.

jaclyn of yaphank, NY June 7, 2009

Had slomins security system installed 06/06 which was monitored for burglary and fire. There were no problems until sept 2008 when a fire started in the attic of my house at 1:00am and I was in the shower. Alarm never went off and a false signal was never reported.

By time I called the fire dept and they showed up the whole house was damaged. Come to find out that I was under insured. At this point slomins has taken me to court due to non payment on security system and has a judgment against me for 1485.03. I should have read there contract very carefully before signing.

Martha of Richmond Hill, NY April 10, 2009

Martha of Richmond Hill NY (04/10/09)
On April 4th I received an email and phone message stating as per your request we have cancelled your contract. Since I did not ask that my contract be cancelled I requested a copy. The only thing I received was a bill for 299. for early cancellation. When I originally signed the contract I asked if I had to purchase a certain number of gallons of oil. The person I was dealing with said No. There is nothing in the contract that states I must purchase a certain amount of oil either.

I am a senior citizen living on Social Security. I heat only three rooms in my house and keep the temperature very low because at 3.849 per gallon I cannot afford to live confortably. My charges for oil is charged directly to my credit card so it has nothing to do with non-payment. I should have know not to get involved with this company because in August when I signed the contract via email, the cancellation fee was 299, however, in September I received a contract in the mail stating the cancellation fee was 499. I called them immediately and it was corrected. I think they have a different price for oil and contracts for different people.

They must make an awful lot of extra money from canceling peoples contracts. Their service man has left my furnace not in the condition it was before he came. There was a gasket on the door area to the fire chamber. Now they have it all smeared with some sort of sealer because they would not order the gasket they took off.

I will have to pay 299. to Slomins for their cancellation of my contract. This is robbery as far as I am concerned. Also the furnace should have had a gasket put on it. That would be the way job should have been done.

Juan of East Meadow, NY April 9, 2009

Juan of East Meadow NY (04/09/09)
On 7/17/08, Mr. S. Goodman, Slomins Represent and [I] signed an agreement for Free of Charge maintenance service on my boiler with the condition to purchase at least 650 gallons of heating oil for 12 months, and the boiler maintenance will include change of filters, instrument tune up, whenever required to provide optimum efficiency and 24/7 emergency call service. Before we signed the agreement, Mr. Goodman inspected the boiler and he took some notes, I guess he wanted to select what kind of maintenance my boiler required. When he left he told me I had three days to cancel the agreement if I changed my mind. He also told me that the technician will contact me later on to arrange the date and time to make his first visit before any oil delivery.

July 22, 2008, a Slomins technician named Joe came and checked the boiler and he refused to perform any type of job on my boiler because he said that the boiler was leaking. The next day I called Slomins and they told me that the boiler was leaking and that I had to fix the boiler. I called a different company to fix my boiler and they said that there was nothing wrong and that nothing was leaking. But they recommended to get a new boiler because the boiler is old and that probably I can have problems during the winter time. I called Slomins and they sent back the technician again on July 29, 2008 and he refused to do any type of work again because he said the boiler was unsafe because it was too old.

I called Slomins back and they told me to call Mr. Goodman. He told that he cant accept the agreement because the boiler is not in good condition to work properly and he said an order to keep the agreement, I have to buy a new boiler. He came with a few boiler catalogs and different plans to pay which was too much money for me to afford. After a few days I tried to negotiate with any good results, I tried to look around for other brands. At the end I decided to buy a boiler from National Grid because they gave me a reasonable discount to change my old boiler to gas boiler.

At the beginning of February of 2009 after 6 months I talked to Slomins they called me to ask me if I bought the new boiler and I told them yes that I bought one from National Grid and they told me that I closed the agreement with them and I said that the agreement was never activated because we never concluded the final steps, they never approved my boiler even though they said they would, they never made any maintenance service on my boiler, they never delivered any oil and they just tried to sell me a new boiler.

Right now Im receiving bills from Slomins charging 299.00 fee for not buying oil from them plus interest. I tried to talk to them to clarify that I dont have any responsibility with them and that it was them that broke any agreement if was on that not approved my boiler. I have all good intention to work with them. If that wasnt the reason then I wouldnt be calling them but they dont want to listen or talk to me. They put me on hold, they dont answer my e-mails and this situation is affecting me psychology because they told that they would damage my good credit. For me this is a type of harassment and I need the help of Consumer Affair to stop them from bothering me.

Alan of Hicksvile, NY April 5, 2009

Alan of Hicksvile NY (04/05/09)
I think I am getting bad oil delivered, I had no hot water 3/14/09, they chngd filter saying it was filthy, just had a tune up apx 9/08, then 3/31 again no hot water saying the line was clogged with sludge, if it were good oil this shouldnt be happening. The gut was here on 4/1 apx 1/2 hrs. The oil burner is apx 5yrs old. Please respond ASAP, thank you

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