Complain about a product or service

Slomins Alarm Systems

Roslyn of Woodbury,, NY January 29, 2009

Roslyn of Woodbury, NY (01/29/09)
They are charging me 2.89/9 per gal for home heating oil. All other companies in area are charging 2.49/9 per gal. I have a service contract that I pay for that is useless. In addition they want to charge me 2100.00 to replace hot water storage tank because the say the 22 year old unit is no longer available.

You would think after all the promises made by this company, they would want to keep me as a long time customer. They have the worst customer service dept I have ever dealt with. They blame almost all there excuses on communication errors. The only error is that I believed them, but not any more. Please if you use slomins, do yourself a favor and find another company. Call General Utilities or Romanelli bros. you will be glad you did.

Slomins took apart my hot water storage tank thermostat and now inform me that I need to replace the entire unit at a cost of 2100.00 Why did I pay for a service contract if to only pay premium oil prices for oil and service.

Chris of Flushing, NY January 21, 2009

Chris of Flushing NY (01/21/09)
i have home heating oil with slomins shield, i recieved there last bill and they were still charging me 3.299 a gallon, i was under the impression that when i locked it last year it would never go higher but i would get the lower rate if it dropped. That wasnt the case and im paying 450 a month for oil where oil has gone to 1.99-2.08 which i had found w/dyno fuel. Slomins had told me there were coming on 1/27 for my next delivery and i told them not to, they decided to come on the 14th instead so i dont get from anywhere else.How do they charge me 3.299 for oil where its about 2.00 and coming when told not too, ive been out of work for 3 months and cant afford 450 a month for heat, please help me, what should i do?

Richard of Manorville, NY January 19, 2009

Richard of Manorville NY (01/19/09)
I purchased home and homeowner asked me to assume the remainder of contract which was another 3 years, my wife and I declined. Slomins charged previous owner full price for remainder of contract. Slomins sent a lock out sign al thru the phone line which set off alarm and prohibits me from using system for which was paid in full by previous owner.

Need to hire contractor to install new alarm system and obtain service

Claudine of Merrick, NY January 5, 2009

Claudine of Merrick NY (01/05/09)
Had Slomins contract for over 11 years. one day when my son was 3 months young the alarm went off and was broken. SLomins came to home to fix alarm. I was nursing my son. My 2 year old daughter finished dinner. Slomins rep asked me to sign that alarm was repaired. i signed. we sold our home few months later. OUr five year part of our contract was well over as we were customers for over 11 years, yet they said i signed for renewal of another 5 years.

i would not have signed knowing full well we were moving...yet tomorrow Slomins is having my family appear in court to pay them hundreds of dollars for a contract i did not agree to. I feel betrayed by a company that was supposed to protect my family. praying for a judge to see through Slomins injustice in time for me to pick up my son from preschool. I never dealt with such a deceptive and angry company before. From the looks of complaints, there are other families suffering Slomin's Shady contracts too. thanks for this website. it's good to know we're not alone!

hundreds of dollars are on the line for our family.

Maria of Egg Harbor City, NJ November 25, 2008

Maria of Egg Harbor City NJ (11/25/08)
Since we have had the Slomin's alarm (about 3 years) it has sounded due to false alarms 3 or 4 times. Slomin's never called us to check on security because they claim the activation was due to Comcast working on the phone line and disrupting service. Comcast, who comes to the home every time for a nominal fee or no fee, upgrades our equipment, as appropriate. Comcast states the equipment of today does not interrupt phone service. Slomin's charges 75.00 per hour to come to a home to check their equipment and/or installation.

I (on 11/22/08) tried to have the Comcast representative discuss technical matters with the Slomin's representative in my presence at home, but Slomin's representative (Steve) stated company policy prohibits them from interacting with a third party. Slomin's representatives are polite and professional; my complaint is with Slomin's policy and their equipment and/or installation. Comcast has the stronger case: If it was the case that security alarms would be activated due to phone line interruption each time Comcast was upgrading their lines, thousands of customers would have the false alarm problem, and such is not the case.

So with Comcast pointing a finger at Slomin's and Slomin's pointing a finger at Comcast, we pay our bill and have unsatisfactory service. The Division of Consumer Affairs should be informed of this unsatisfactory service. Thank you for any proposed action on Slomin's customer's behalf.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.