Carvana Reviews

VIN: ** Stock Number: 2003477033. We really like the car and felt like it was reasonably described except for one issue. Everywhere in the listing and in all the documents the car is listed as black. The car is not black, but is Phantom Violet Pearl. It's not a bad color and we decided to keep it, but come on, do better.

My experience with Carvana was excellent. They showed disclosed pretty much everything wrong with the vehicle. When I went to pick up the vehicle, they noticed a chip in the windshield and set it up to have it replaced. They went above and beyond so far. Now to see how the vehicle actually does.

Overall experience was good. However, vehicle came off the truck with a damage rear window. Choices were leave the car and Carvana would fix and I would have to come back (1 1/2 drive from my home) or take the car as is, use the Warranty Repair service to get it fixed closer to home. We chose to take the car home. However Silverrock is not the easiest service to use. Lots of menus to go thru. Due to the nature of the situation (coming off the truck damaged) I think I should have been given a name and direct phone # and also shouldn't have to pay the $350 deductible.

My experience was truly outstanding from start to finish. The entire process was smooth and hassle-free, and the car was exactly as described—no surprises, just as I had hoped. The entire buying journey was not only easy to follow but also incredibly clear, with no pressure whatsoever. I was impressed by the wide variety of cars available, making it easy to find exactly what I was looking for. The financing process was straightforward and efficient, with no issues or complications along the way. I’m definitely looking forward to buying from them again in the future and would highly recommend this experience to anyone looking for a stress-free, transparent, and enjoyable car buying process!

Delay of 10 days in delivery. Gas lid open was displayed on the dash when the gas lid was shut. Honda service quoted fee of $90 just to look at the problem. Local mechanic corrected the problem in two minutes and examined the car for $20. Much adjustment to the Locks and garage door opener from inside the car. The manual came with the car which is a great help.

The purchase process was smooth and painless. The two humans I spoke with were friendly and knowledgeable. A year later and I'm still happy with the car (9 year old but very good condition BMW), and I would use Carvana again, but with more caution. My complaint is about the inspection and warranty, and shipping fees. Carvana said the car had passed their 150 point inspection without a problem. I paid $900 non-refundable to have the car shipped from another state. When I picked it up, the dash display warned about a non-emergency engine problem. The Carvana worker strongly advised me to have the car inspected by my own mechanic, which I did.

Great experience, everyone was helpful. Unfortunately, there were several chips along the door, and good size scratches on top of the tailgate. These were not in the pictures on the ad. I accepted the vehicle, because I was told they would be fixed by the Silver Rock insurance company. Well they didn’t. It’s a 2024 truck with less than 8000 miles. Although I love the truck, I’ll have to get them fixed on my own. Had to learn the hard way🤨🤨. Too bad, it would have been otherwise flawless.

This is my first purchase from Carvana but my family has in the past and never had the issues I’ve experienced. To start, the tire pressure light came on less than 2 miles of leaving the place. When I called to see what to do I was told to take it to a “Carvana preferred facility”. I took it to the closest one near me and that’s where it got worse. First of all they couldn’t run the diagnostic test because they said my car was “too new” even though it’s a 2022. They also said my car failed the emissions test and I was then referred to the dealership. The dealership which was the most help I got from anyone said the emissions test passed without any issues and the tire sensor was a simple recode issue.

Vehicle is in ok shape but they clearly don’t check the brakes thoroughly because every car I’ve gotten from here has brakes that don’t pass inspection. Secondly, the car arrives dirty almost every time. Especially the windshield. Looks like someone spit on a rag and smudged the entire windshield. Considering we pay above blue book for these cars, you guys could do better.

The online information was excellent. They have details information about the vehicle with good photos and 360. I was able to confirm their information was accurate. The availability and the process to get the vehicle was smooth. Chares who delivered the vehicle did a great job. He was helpful and understanding.

This was my 1st time buying a vehicle online at all, and I must say this was the easiest way to look for, and find a vehicle. I loved how I was able to view everything about the vehicle inside and out while sitting in my living room at home. I highly recommend this company, and know where I'll be looking when purchasing my teenager's vehicles as well.

This was an easy purchase and delivery. The car has been amazing and I would definitely recommend it to others. Thank you Carvana for making this easy. I got a Chevy bolt ev and it’s the car I’ve always wanted. It is super easy to drive and the charger is amazing.

I went with Carvana because the car I purchased is a hard one to find. I bought a rare color of a relatively hard to find model. So I’ll admit I was skeptical at first. The whole experience was wonderful. The communication was top notch with updates and tracking the entire way through. The car arrived 2 hours earlier than my delivery window and as expected. I took the car to the dealer same day for a thorough inspection, and the only thing they recommended replacing was the tires. Everything else was good to go! Regarding the tires, the dealer contacted Carvana through silver rock and they agreed to replace the tires free of charge! Highly recommend for those looking for a niche vehicle and convenience.

Our car had 2/32 tread on the front tires and 0/32 tread on the rear tires. The cords were showing on the back tires. This is illegal to sell a car with less than 2/32 tire tread. How did this car pass the Carvana inspection? I wouldn't trust any inspection information from Carvana.

This is my second time purchasing through Carvana and once again it was a great experience. This was the first time I also traded in through Carvana as well, which was simple and easy. This is such an awesome way to purchase a car without the hassle of going through a dealership. The day we picked up the car our attendant was friendly and efficient and got us in and out within a 30 minute time frame (including trade in). We will definitely purchase through Carvana again in the future.

The purchase was really fast and easy. The delivery was very seamless and on time. The vehicle interior was dirty inside and not all damage was shown. It interior cleaning was very poorly done. Had to get the car detailed after taking delivery. Additionally, not all exterior damage was shown on the pictures.

You guys are what customers need although the first car I picked was based on being listed as AWD so when I found out it wasn’t I was worried I would be stuck with it, but everyone assured me that wasn’t the case within a couple of days we had another on its way. Basically the same car just AWD and I love it. Everyone made it all so easy. Highly recommend for everyone.

Everyone I communicated with was kind, patient and seemed genuinely excited to help finalize my purchase, which made me more excited for my purchase. All information was thoroughly communicated via the website and everything I could do myself was easy to access and instructions were easy to follow. From order to delivery, it was seamless.

I have had several transactions with Carvana over the years buying and selling vehicles and have always been very pleased with the process. I can not say the same for this one. There seemed to be issues with your team understanding that I was providing my own financing and they're messing up the verification process causing the delivery to be delayed. I had to resign the agreement again and delivery was in the evening in the dark. There was the feeling of not being trusted by your staff and an either or attitude. I never felt like a valued customer!

The company can’t use work number to verify your employment. Horrible process you’re better off going to dealership. They take your money prior to approving you. Then you have to wait 15-20 business days to get it back. I work for a Fortune 500 and they were able to verify my income and see job on background but still couldn’t get car. They stated it was due to my company using the work number as the reason they couldn’t move forward.

Hello my name is Lorraine **. I had purchased a 2015 Ford Explorer that I picked up in your Philadelphia location. I did like the vehicle upon riding it home and locally. When I picked the vehicle up it had 37,201. I only put on a little over 100 miles with 55 driving the Explorer from your pickup hub in Philadelphia. I didn't want to put many miles until the mechanic have me the ok. While riding to work 6:30 am on Wednesday February 26 the check engine light came on (I uploaded a picture to you on Wednesday). I was already scheduled to take it to the mechanic at 12:00 on that day to do a thorough check on the vehicle. Upon him performing the diagnostic test he informed me that there were several problems with the vehicle. One being the canister and Oxygen sensors.

Purchased the car, set a date for the pickup. Carvana stated, sent emails, etc. advising my car was ready for pickup. After they removed the money from my account, I got emails, text messages advising there was a delay in my car arriving. When I tried to cancel they advised I would still have to pay the delivery fee. In no way did Carvana attempt to compensate for their delay. I understand delays happen, it happens, but before they were paid they stated the car was ready for pickup. Once they received the money "oh we have delays". It all was just to keep you on the hook. Once we went to pick up the car it took 1.5 hours to complete. The car was nice but seem like they only put 5--60% effort in cleaning the vehicle. Will be doubtful I purchase another car through Carvana. I will warn as many people as possible.

What a fantastic experience, start to finish. From finding a car, getting prequalified, doing the paperwork and then delivery of the vehicle, it was a seamless process. The car is gorgeous, and better than described! The interior and paint are both flawless, I would recommend to anyone using this service.

I've been in the process of rebuilding my life. Really digging out from the bottom. Because of some severe lows, my credit wasn't looking great. Carvana was the only place that approved my terms. A down payment that was more than attainable, and monthly payments that were surprisingly low as well. My car had a spotless Carfax with great service history. It arrived with zero issues (had a mechanic check it out). A low milage (37k!) 2010 Hyundai Elantra Touring, with a manual gearbox. Love this car. Less than a week after receiving my car, I was back to earning an income. I was about 30 days away from hitting the bottom of bottom and now I have solid, reliable, transportation that's changing my life. The buying experience on Carvana was a breeze.

I had an incredibly disappointing experience with Carvana and feel compelled to share my concerns. First, I purchased a Jeep Compass, only to discover that the front driver-side wheel was locked up and unsafe to drive. This issue was present from the moment I left the lot. I had to take the vehicle to Pep Boys, where I waited six hours for them to replace a locked-up caliper and brake line—an issue that never should have been present in a vehicle being sold as roadworthy. Hoping for a better experience, I took advantage of Carvana’s return policy and exchanged the Jeep for a 2014 Ford Focus Titanium. While it was a beautiful car, it wasn’t long before problems started. Under the 100-day limited warranty, I had to take the vehicle to a mechanic twice, paying a $100 deductible each time. Thankfully, the warranty covered the repairs, which would have otherwise cost me over $5,000.

Not only did the car arrive extremely late, it didn’t come with the features described online. The representative rushed us out the door, and did not show the car to us. We did not realize it was missing the safety features until my son got the car for Christmas and took it to the dealership and was given the original sticker showing the car didn’t come with the emergency braking, blind spot monitoring, or lane assistance. Worst experience ever.

Your supposed vehicle inspection was completely unsatisfactory. After purchase I took car to dealership to have it checked out they said whoever did the inspection left half the underbody guard clips out and it was almost falling off. Windshield washer was frozen. They said someone had filled it with water and the car has an all wheel drive system which requires that all 4 tires match they did not match. I have had to spend an additional $2000 dollars getting car functional so that I can buy the extended warranty from Honda. Also insurance you offer and process for getting vehicle looked at is complete garbage very difficult to work with which I believe is the idea. As far as the actual purchase process everything was great everyone was helpful but vehicle inspection and warranty have a LOT to be desired.

Very easy to search for a vehicle and not be harassed or pressured by a sales person. Carvana customer service is very professional and answered any questions I had. Delivery is on point and the delivery service person explained each paperwork and answered any questions I had. I was so impressed with Carvana. I absolutely love my vehicle.

The overall process is relatively simple, however we were given incorrect information about title process and inspection. Asked prior/during purchase process about dual title, was told it can happen, then at registration/final delivery told that wasn't possible. Reached out to confirm if vehicle would come with PA inspection and emissions, was told yes. At delivery, no inspection or emissions was done and we were told it was our responsibility.

I had a terrible experience with Carvana, I purchased a car a few months ago and already it's completely broken down. Won't even drive. It left me stranded at Carvana literally with my kids. I didn't crash, I didn't do anything. The car just broke down a few blocks away from Carvana. I literally got stranded at Carvana with my two babies and there was not a thing they could do to help. The car I purchased from them doesn't even work, they sold me a broken car and now they refuse to take any responsibility. I don't recommend this place to anybody. They sell broken cars that will leave you stranded with your family at any given moment and can't help you in the slightest. This is a horrible company taking advantage of people. Please don't fall for it like I did.