Carvana Reviews

I really enjoy the ease of buying a car through Carvana. This is the second time I’ve done this. Some of the items that were supposed to be on this order I did not get leather seats, blind spot sensors, memory exterior mirrors, active lane assistance, rear cross, traffic, alert, lane departure, warning.

I purchased a car from Carvana in November of 2024. Carvana verified through Plaid that I had the down payment in my account at the time of purchase. When I attempted to make the payment over the phone with the representative (on the line with me), it kept declining due to a system error. I actually ran the card so many times that it locked and flagged as fraud. Chase Bank sent me a text message asking if I had attempted to make a purchase in the amount of $1190.00. I responded yes, and Chase unlocked the card. I tried to run it again and it would not go through due to a system error. The representative told me to take the cash to the dealership when I picked up the car (the following day). That Friday, I went to pick the car up, and the young man stated that he could not take cash at the dealership. He gave me the keys to the car and the purchases was somehow completed.

I have always been dubious about online purchases. This was my first experience buying a car online. From beginning to end, the process to select, submit application, and finance my new vehicle was flawless. The attention to detail from customer service made me feel at ease. Tracking notifications and delivery from Texas to Florida was comfortingly consistent. The gentleman who delivered my car was so patient, took great care offloading my new BMW 530i! I can’t say enough about how pleased I am.

Initially I purchased a 2016 Jeep Compass. During my 7 day review period, I decided that it wasn't for me. The customer service representative was extremely helpful, walked me thru returning the Jeep and making the exchange for the truck. The process was easy and the staff was friendly and helpful. I have now had the Nissan for over a week and driven around 500+ miles. I have experienced no issues with the vehicle and couldn't be happier with my purchase.

The whole experience was wonderful and easy. I ordered my car on Sunday and was able to receive it Monday. There was a hiccup, but was able to get it worked out. The guy that delivered my car Jeffrey ** from Trenton, Ohio was so wonderful and informative. I would recommend to my friends and family.

I have had a good response, from a team of people, but not all of my problems have been resolved yet, in the description of my vehicle I was supposed to have heated / ventilated seats which I do not have. I did address it to one of the advocates. He said they’d put a ticket in and I have not heard anything yet.

I appreciate Carvana’s upfront pricing and the overall ease of purchase. However, my experience with the cosmetic condition of my vehicle has been extremely disappointing. Despite the vehicle listing not notating the two largest spots of cosmetic damage, these deep scratches—which clearly appear to be from a collision —were dismissed as "normal wear and tear". Carvana, along with their partner SilverRock, did not stand behind the quality claims made on their website. Moreover, the multiple phone calls and mixed messages I received only worsened the situation. Regrettably, I cannot recommend Carvana’s services based on my experience.

While I very much appreciate the detail, amount, and accuracy of the information provided online about the vehicle I purchased, the process of collecting my vehicle missed several opportunities to make me feel truly satisfied with the experience. None of my criticisms rose anywhere near me considering canceling or returning the car. But they were annoying and very much distracted from the more positive elements of the transaction. I believe I got a fair price with a minimum of the typical dealership crap. However, my was not fully charged upon receipt. And one tire had a nail in it and was missing a valve cap.

I sold my 2017 Mini convertible to Carvana and it was easy and stress-free. Plus, they gave me more $ than 2 other dealerships had offered. I received the quote, uploaded the necessary documents online, made an appointment, and received follow-up reminders. On the day of pickup, the driver called to let me know he was on his way. He was friendly and polite and he handed me the check. So easy!

I had a terrible experience with Carvana. I purchased a vehicle from them, trusting their "150-point inspection", but after just 3 months of use, my CV axle broke, and the engine started leaking oil. Clearly, their inspection process is either not thorough or completely misleading. The car initially seemed fine, but these major issues should have been detected before selling it. Now, I’m stuck with costly repairs that Carvana refuses to take responsibility for. If you're considering buying from them, get a third-party inspection ASAP! Their warranty is short, and once it expires, you’re on your own. I regret buying from Carvana and would not recommend them to anyone looking for a reliable vehicle. Buy from a dealership or a private seller with a trusted mechanic instead!

TLDR; Initially, I made a purchase in November 2024. Delivery was smooth. The issue came about registration. It didn’t began until I called in two weeks after delivery. Sadly, during the submission of the registration documents to the NJ DMV, a big error was made, which ultimately led to a title correction issue. My case was escalated to the Executive Resolutions team, after several calls and sadly, submitting a consumer complaint (I generally do not like to complain). My caseworker, Natasha, was outstanding throughout the process. I initially was offered a swap due to the error (in December 2024), but declined at that time because I absolutely loved that vehicle. However, the title correction was taking a bit longer than we liked and I was offered a swap again. This time, I accepted. I received a better deal and a better car this time around (February 2025).

I was recommended Carvana from a fellow service member but I am severely disappointed in the quality of vehicle I received. I had the truck for a total of 20 minutes before issues began arising. The transmission was slipping, tire pressure service light came on, and the engine had a rough idle. For a 2018 with less than 100,000 miles on it I am shocked that there is no disclosure of known issues with vehicles. This will be my first and last purchase through Carvana.

I purchased a truck. It was delivered on 2/13/2025. Ran good until Sunday 2/16/2025. It broke down. Had towed to the garage on 2/18/2025. On 2/19/2025 talked to the mechanic about it. He said it was throwing all kinds of codes. Even codes saying it was in a accident and even showed signs of that. He also told me besides lights flashing by their self it also stayed running without the key in it. It was a very bad experience and has costed me a total of $345.00 Dollars $290 On shipping and $55.00 Dollars in gas. Lead me to never buy from Carvana again and to never recommend you to anyone.

I recently purchased a 2018 Acura MDX using Carvana. First off, let me say I don't personally know anyone who has used Carvana but it was recommended to me from someone I know who works at a dealership. With that said, once I began looking on the site, I found it was very easy to navigate and to filter for exactly what I wanted. There is a huge selection to chose from which is nice. Once I found what I wanted, the process was quick and easy and the car was delivered within a couple of days. The 2018 Acura MDX is in great condition and it is exactly how it was described and depicted on the site. Overall, I am very happy with my purchase and would recommend the Carvana service to others. It really brings buying a car into the this new age of technology and at your door service. Thank you Carvana team!

Have replaced missing brake fluid reservoir cap $9.00. Missed a day of work to go repair a coolant leak after my wife called in PANIC MODE. Noticed I had a mismatched tire on the right rear. Then I drove it to work one day and heard a horrific noise. When I got to the parking area I found the spare tire cover/shield had fallen to the ground and dragging under the car. One nut that was loose was all holding it on the other three were missing. The seats had stains on them, dog hair all over the interior and the front air dam/spoiler was broken up. I understand I bought a used vehicle but for 40k (after finance) I would've at least expected the 45-72 pt inspection to have been completed. This was my first and will be my last experience with CARVANA. I will not or would not refer no one to this used car source. DISSATISFIED CUSTOMER GUARANTEED!!!!

First time buying a vehicle through Carvana, or through the internet. As someone who has worked for a few dealerships in my career, and seeing how buying a car has gone from fun and exciting, to a tense, almost panic inducing experience. I can highly recommend going this route. No sales pressure. Plenty of time to look and compare. Vehicles exactly as described and pictured. Financing available as well. I still have to title my new car, but so far, so good. Very happy!

Watch out. Doesn't seem tricky at first. They take the deposit before you're fully verified then they have a recipe to lower your income and not qualify you. So they can take more money. By that time you're trapped because they've already taken your money.

I have bought lots of vehicles, but never have I had an experience that I could call enjoyable until I used Carvana. Every step of the process was simple, straightforward, and transparent. The selection of automobiles and pricing was superior to anything I have seen before. I am a lifelong customer.

The truck arrived with damages to the front bumper, fender and tow hooks from the transport that brought it to my house. The driver stated he took pictures and submitted them and that someone would reach out to me in order to have it repaired. I have yet to hear from anyone and seems there is no claim on the account. Being as I didn't cause the damages and a company representative did that should clearly be covered or money taken off the total.

Everything was smooth and wonderful. I was able to sign paperwork and was ready to drive off with my new van within 10 minutes. No delay. The van is beautiful and runs well! Don't believe the bad reviews because if there is a delay Carvana will give you a heads up so you won't waste your time. Always check your email when purchasing so it will go smoothly.

Everything was excellent. We received fair trade in value for our car, we had regular text and email updates throughout the process and the pickup and delivery was smooth. Everyone was very friendly and professional. The delivery and pickup actually occurred in the early part of the time frame and the team who were here were great.

The delivery driver was friendly and professional. The car arrived with a dirty interior. Interior trim has conditional issues which were not listed. Several pieces are coming apart. Typical for the make, model, and year. A few electrical issues with the car which were not listed. The cigarette lighter socket does not work. The multicontour seat controllers do not work. 1 TPMS sensor has failed. Under the hood looks spotless, but is missing a emblem on the motor cover. Overall, I like the car and decided to keep it. It would be great if Carvana would fix the electrical issues. This is the second car I have purchased from Carvana.

Overall, it was a great experience. This is our second purchase with Carvana. Everything went smooth until I had issues with downloading a document and getting an extra set of keys which was a part of the deal. Dealing with customer service is difficult. They transferred me all over the place just to get back to the original number. It depends on who you talk to. I finally got to a rep that knew what he was doing but it took several calls to fix both issues. Some reps are very difficult to understand. I would have given a 5-star rating, without the issues with customer service.

So far my experience has been great! I looked at several cars and chose one that fit my needs (and was able to filter others out based on very transparent history reports and direct links to Carfax). We hit a snag when my scheduled delivery date was pushed back, and I spent quite a bit of time with customer service explaining my urgent need for the car - however, they were eventually able to deliver my car on the originally scheduled delivery date - and at an earlier time! (Special shout out to Miles, who delivered my car and could not have been nicer and more helpful). I'm still waiting for my title and registration to come through, but I love that Carvana is handling that for me, too. Overall, an excellent experience that I would recommend.

I have had an excellent experience with Carvana, from selling my truck to buying a new jeep! The process has been well explained and flawless! The delivery driver was extremely helpful and polite. I will definitely use Carvana for my next vehicle purchase and I would also recommend Carvana to anyone interested in selling or buying a vehicle.

Best car transaction I have ever had. I have done about 40 such transactions. They didn't have the car I wanted but they bought mine. They made it easy. Online offer and they didn't pick it apart when I delivered it to them.. With that said, they got a really nice Giulia that didn't have things to pick apart. I am hoping to buy a car from them in the future. Carly is awesome.

The “150-point inspection” is a joke. This car is leaking oil from the turbo as well as from the valve cover gasket, the timing cover gasket and elsewhere. The coolant is contaminated. It will set you back well over $4500.

If I could give Carvana **zero stars**, I would. They completely jerked me around on a Jeep Grand Cherokee purchase. I submitted **all** my paperwork **on time**, yet due to their absolute incompetence and horrible organizational skills, they managed to **lose my documents** and then had the audacity to send me an email saying, YOU MISSED YOUR DEADLINE.

Bought a one-owner, 35k mile vehicle thinking “I’m plenty safe, the thing is practically brand new”. Boy oh boy was I wrong. For starters, the buying experience was a wild pain. From a typo in the account number to then getting deliveries pushed and pushed, I should’ve known then I was making the wrong move. One week into ownership, I’d already spent $1400 in servicing (during which I lost use of the car for 2 days) and am now on day 3 of my second stint of servicing, because the dealer says it needs a new steering column.

It was very easy to buy a car with Carvana. Every step was explained in detail and was understandable. Picking the car up was a neat experience as well. I wish I had recorded it. I’m glad I have a 100-day warranty in case anything pops up. I would recommend Carvana to anyone wanting an easy way to purchase a good car. Thank you.

The very first person I spoke with left a horrible feeling of apprehension. He didn’t listen to my issue. He kept trying to pass me off. I repeated myself several times to no avail. The only thing positive about him was his calm demeanor which in the moment could have been perceived as a major lack of empathy and understanding which clearly was the case. However, the next agent in underwriting and the delivery driver of the vehicle made me feel a little better.

This was my 3rd or 4th purchase from Carvana. In previous purchases, there were no problems and I did not need to exchange vehicles. In this purchase, there were some mechanical issues with my first choice in vehicles, there was a very slow response as far as getting repairs completed so I chose to exchange within the seven day timeframe which proved to be a nightmare. Luckily after the exchange, I’ve had no issues.

Sold my vehicle, it’s a Nissan 2018, so 7 yrs old. I bought it from a dealer with one key. There was no option when I listed on Carvana to select keys. Then they told me when I was on my driveway in 23 degrees F. that I would get 200 dollars left for a simple non digital key. Switch and bait. Totally unethical and dishonest. Never buy or sell through them.

I purchased a 2015 Dodge Challenger SRT Hellcat which had been sitting available for a few months since I noticed it back on 12/2024. I waited until shipping costs became “free” to purchase in 02/2025. After submitting the purchase paperwork, I called Carvana customer service to inquire on the regimen of inspection and requirements to meet roadworthiness expectations of their vehicles. The Carvana advocate assured me all vehicles are inspected thoroughly and meet laws and expectations related to vehicle sales.

It was my first time buying a car online and was pretty apprehensive, but I'm happy that I feel confident in my purchase. I found no issues than what was described with the car and even had the dealership inspect the vehicle. The dealership found no issues either. The charging cable that was advertised with the car wasn't delivered and the delivery agent went above and beyond to ensure once was sent back out that same day.

This car is amazing. Ordering was smooth and everything came in time. The guy who delivered the vehicle was kind and explained everything to me with ease. Would highly recommend this to a friend. I am a happy customer. The car is practically brand new and everything appears to be in good condition. No issues whatsoever.

The gentleman who brought the car called ahead and made the whole process seamless. Thank you! I only wish the website synced up with the actual time available. When I first clicked to buy the car, it said it could be to me as soon as tomorrow, but when I actually got to the schedule page it could not be delivered for five days. When I went back to the original page, it was still advertising it could be to me the next day - which was now clearly not true...

I advised several associates very early on in the sales process that we wanted to transfer our plates as we had just renewed them and they were disability plates, we gave them the information that they said was needed to do the transfer but nothing was ever done to help us in this regard! This is very frustrating. This is the third vehicle we have purchased from Carvana and the transfer of the plates never seems to get accomplished by the dealer. Why is that?

I was very happy with my Carvana experience. Easy shopping and nationwide inventory. If you’re into cars at all, you MUST pick your new ride up from the vending machine. I cannot overstate the serotonin hit you get! Put in a coin, the platform disappears into the sky and brings back a new car - in my case a Porsche. Still riding the high a week later.

It was absolutely quick, no hassle, painless. Better than any car deal I have ever done. I will use Carvana whenever possible. The search was easy, they helped me look for a previously leased vehicle and arranged for it inside of 10 days. What more could a customer want.

I love the way the process went painless as possible. The driver was very professional and explained the process and what to do if I didn’t like the car. I would most definitely recommend Carvana to my friends. Thank you for the service and look forward to working with you.

Communication with the delivery driver was good. The driver alerted me one half hour before the delivery window expired that they would arrive 15 minutes after the delivery window. Upon receiving the vehicle, it was very evident that it had been smoked in. Looking under the hood, the coolant was low. During the first drive in the rain I turned on the defrost which caused windows to fog up. This is a classic symptom of a leaking heater core. I was told that as it was within the 7-day return period, there would be no deductible in having their warranty company pay for the repair.

I had a great experience with Carvana in 2020, but this time has been a nightmare. I scheduled a drop-off for a Chrysler Pacifica on 2/14, but the rep left early and ignored my calls. The van had major issues—bad detailing, an antifreeze smell, and rough shifting. Customer service was unhelpful, refusing to escalate my concerns and insisting I use the warranty on a car I had for 20 minutes!

The description of the vehicle I purchased failed to point out many issues the the vehicle had.

The car was delivered damaged, the wheel and body damaged. Was refused to be fixed, I spoke to many people and each time I waited 24 to 48hr response. Got the same answer, took the car to all the specialists shop that your facility said was approved and got the correct documentation sent in but each time it was rejected.

The customer service is a nightmare. It took me forever to speak to a real human. I eventually spoke with a manager named Frank. He was very helpful at first, then when I called back and had questions about more concerns, 6 messages were left through associated and I never heard from him. I’ve just give up. Concerns: first, my car was 5 days late. There was weather issues, yet no storms at the time. They apologized and said I’d be compensated for that. Then, when my cat arrived (a Tesla), it was only charged to 13% (it should never be below 20%) and it was covered in soap from a crappy wash. Certainly not the way a car should be delivered.

Carvana Registered my car under the wrong name. Trying to work with support to fix this has been a massive pain. I am constantly being passed back and forth between "Advocates" and "Executive Resolutions" members. It has been 5 days since I caught the mistake (Carvana did not catch this). No clear timeline for a resolution has been provided. I have spent so much time on this.

The purchase and delivery went well. After we took possession of the car, we realized it does not have Apple or android audio CarPlay. This was a big selling point for us. We needed a car with this because we spend a lot of time in our car and our previous car had it. The description said it had it, but it definitely does not. I called and talked with customer service about this and she offered me $100. That’s all she could do. I told her we called a dealership and it’s going to be at least $350 to purchase the correct radio and 175 to have this radio programmed with it. Not all radios can be programmed for it, it has to be a certain radio, and that will have to be purchased. I told her we were gonna be out close to $500 to have this feature put on the car and all she could do was offer me $100. I don’t want the money I just want her to offer to have it installed for us or give us enough to cover it at the dealership.

Well this is my first time buying from carvana and I can say I’m impressed with the buying process. Very easy going and honestly quick. Transportation was ok. My car did arrive with transportation damage but again carvana has the 100 day limited warranty. Overall I am satisfied with the process and will more than likely buy my next vehicle from Carvana.

By far the easiest process I've ever experienced. The selection of vehicles is huge and there is something for everyone's needs. I didn't have to sit in a dealership for hours which was probably my favorite part. Once I chose my vehicle, Carvana delivered to me hassle-free. They're even handling my registration and plates. I 100% recommend Carvana!

Buying process is easy and has become my preferred method, 2nd car we have purchased from Carvana. The odd part is both times the cars were dirty, was surprised more time is not taken to clean the vehicles and do basic fluid top off (washer, coolant, etc). Overall it beats the dealership haggling but please take a little more effort cleaning the vehicles before pick up. Weird spending $35k+ on an almost new vehicle that is filthy.

Overall the car, Kia Stinger GTS, is really nice but there was obviously no pre-purchase inspection performed by Carvana as advertised. The cabin filter had a bird's nest in it and it was disgusting. The coolant level was so low that the car's fans had to run after turning off the engine just to cool the engine down and the oil was filled so high that it was way over the full mark on the dipstick. Also, I couldn't get the oil filter off because Carvana's tech tightened it on way too tight. The drain plug was also screwed on way too tight.

I will recommend Carvana to all my friends, family, and acquaintances. The driver called me, I gave precise instructions at the easiest way to find my apartment. The truck was delivered on time. The whole process took very little time, and I was pleased with the delivery. The driver was friendly, knowledgeable, and took good care of Red Sonja. I've run out to the country, she handles beautifully, runs smooth and quiet.

Carvana was excellent. I bought a 2018 f150 and I noticed transmission issues right away. I looked it up Online and ford has a class action against them for these transmissions so I didn’t even want to Get warranty work done and get another busted one. So I called Carvana and told them and they let me pick out a Dodge Ram and swap the Ford with no issues at all. I was surprised, their 7 day guarantee is absolutely legit. The only thing that sucks is I paid $1200 to get that f150 sent to Texas from wherever it was and it’s non refundable, so I did get screwed on that end. But they kept their word with the 7 day and I figured it would be a huge hassle.

I initially thought I had found a better deal on this car at a local dealership, but after spending three hours there, they tacked on over $4,000 in ‘mandatory’ add-ons. Since they wouldn't budge on the fees I bought this car from Carvana on my phone in just five minutes—while still sitting in their finance office—then walked out on them. A few days later, I picked up my new car from the vending machine, which only took about 20 minutes total. Carvana truly is the future of car buying, and I wish I hadn’t wasted my time with the dealership.

I've never used Carvana before, but I was so pleasantly surprised at the ease of the entire process, from pre-approval down to actual purchase. Every step was streamlined and easy, and picking up my car took less than 20 minutes. I'm a forever Carvana customer now, and I've already referred another customer who had the same issues I did with her previous car. I've had my Tiguan for a little over a week now and I absolutely love it. It feels great to know I'm in a vehicle that's safe and comfortable for my whole family.

I purchased a 2017 Buick Encore with low mileage. The delivery was on time. The two gentleman were very friendly and professional from the beginning to the end. I am very happy with my purchase and the whole process. I would and have recommended Carvana. Thank you for all your help and patience.

This is my 2nd purchase and I love how easy Carvana makes it to buy a car, I work at a dealership and I have been selling for about 20 years I still prefer to buy from carvana, the only issue was my first Tesla I bought on Jan 25 looked like it just came out of trade line, was dirty and had paint marking everywhere, this was not carvana standard but carvana swap with another and that was great,

I needed a new vehicle rather quickly, as my job requires me to travel. I was recommended to Carvana from a friend, and rather enjoyed the car shopping experience. They were able to give me a rough estimate of what my monthly payments would be based on a soft/quick credit check, which was very nice. They also had options for no money down/no down payment, which was very helpful given my current financial situation. The purchasing process was very straightforward and easy, and I was able to easily purchase and schedule a delivery for my new vehicle in a relatively quick time frame! When the vehicle was delivered, the driver was very friendly and helpful, and I was able to hit the road in no time afterwards! Many thanks, Carvana! Great shopping experience and I hope to do business again with them in the future!

I purchased a 2022 Ford Mustang Mach-E and paid the non-refundable fee of $690 to have it shipped to my closest vending machine. The purchase went smoothly, except the car was only 58% charged and wouldn’t be able to get me the 100 miles home. Little did I know that it really wouldn’t have got me that far on the freeway. I plugged in to the charger on site and after 30 min it was clear that this was going to take forever. The salesman pointed me to the nearest fast charger and I headed over there. It was in use, so I then had to find another and finally after an hour there I had enough charge to get home.

Loved this whole process, been great! Only issue I have is the drop in my car's trade in value, $3k from one week to the next. The week before the transaction, it was valued at $16800. The week of my transaction, it had dropped to $13800. I get market fluctuations but not to the tune of nearly a fifth of the value.

My experience was easy, quick and simple. I love the way everything was self explanatory and easy to navigate. I was able to know right from the beginning how much my payment would be and my car’s trade in value. I also exchanged the first vehicle I purchased and that process was so simple and easy also. Staff was very friendly and helpful.

When my car was delivered it was delivered with less than half a tank of gas, a broken key fob which wasn't pictured when I ordered the car, and less than 5% oil life. Trying to get any of these things rectified was a complete headache. I was told to go to a dealer to submit a claim for the key fob even though IT WAS NOT MY ERROR. My first experience with Carvana was a few years ago for another vehicle and the service was IMPECCABLE. They even had someone come to me to rekey my car on the spot and the car had oil and gas. This whole experience completely took the joy away from me.

Was a pleasant. Very easy experience. I got great car at a decent price. And I didn't have to go to a car lot and deal with pushy salesman or woman. I would highly recommend Caravana to my friends and family. Car was very clean and just as advertised on the app. I enjoyed the experience.

Still ain't been able to get my notary to get done. Cause I can't figure out how to get to the site to do it. This is what I mean. Just gives you the run around and won't let you do nothing to get out and complete everything. Getting very frustrated with this.

This was my first time choosing Carvana and I was skeptical and nervous at first. However, the entire process was so smooth and painless and we absolutely love the vehicle!!! We purchased the 2018 Volkswagen Atlas, the carfax was provided with details on the car including minor dent and scratch from the moment we chose it and began the process. It was quick smooth and painless. It made buying a car fun vs stressful! After my down payment part was completed I had a few questions about it all so I reached out to Carvana customer service and the response time was the fastest I have ever received and they were so patient and kind and answered all of my questions thoroughly!

The Process went really smooth, everyone was Friendly, Polite and Helpful. Thanks Carvana! The day of delivery it was brought to my front door, I just sent some Documents to his Phone, test drove the vehicle and I was all set. I am very satisfied with the purchase. Thanks, Carvana for making the whole process so smooth.

I usually dislike shopping for anything, so this experience was fantastic! I have always found it frustrating to visit dealerships, where they put you in an office and then go talk to the "big guy" to discuss financing options. I loved being able to shop for a car while knowing exactly what my financing would be!

My car arrived with many scratches on the hood — not disclosed prepurchase. CV and its warranty company Silver Rock refuse to pay for repainting nor to refund my shipping charges if I refused the car. The same vehicle has a broken gas strut so the MINI’s left rear door only opens manually. The car arrived clean at first sight, but then I discovered LOTS of hair and fur under the driver’s seat, scuff marks on seats and doors that wouldn’t come out, AND many leaves under the hood. Carvana said the vehicle still had 2 months remaining on two manufacturer warranties — turns out they expired six months before my purchase! I am so disappointed with the scruples of Carvana. Buyer beware!

I am now a true CARVANA customer! Great service from the beginning to the end. Speechless! Everything was quick and easy. I will recommend my family and friends to CARVANA. They are clear on all the fees and gave excellent customer service. I enjoyed the coin the the slot and my daughters had a blast watching our Tesla drop on the show room. I love my Tesla.

Overall, the experience was pretty good.

I picked up the car after going over Carfax, paperwork for Pre-delivery and nothing was done to this car, the air filter was full of a half inch of leaves, dirt and had to be years old or the original. Battery was low so the car work charge work right so I had to replace and reprogram first week, the interior and seatbelts work so dirty like construction workers used it. The underside of the seat belt was black and brown from dirt, the color was light tan, lol. No floor mats. I had to do clay bar on the paint for two days, the rims were quickly spayed like a at home job by a 16-year-old. The car wash took paint off. I will have to buy rims, all this need was a professional detail and going over and basic maintenance but they did none of that. Very disappointed, they're only response, "You can return it in 7 days."

When purchasing a vehicle via pics and decorations, I feel it is of the utmost importance to have all variables taken care of. While my experience was good I did have a tire or Two that is worn out. Now I’m having to make appointments, etc. in order to try to get the issue resolved. Also tires don’t match, etc. Not worth returning the vehicle for but an annoyance nonetheless. Also my appointment for deliver was postponed and I had to rework my work schedule to accommodate the change.

Extremely easy to purchase a vehicle using the website. Customer service was responsive and coherent. The 7 day money back guarantee was a lifesaver, realized a car wasn't for me and they came on the next available day to swap them out. I literally clicked a another car I wanted on the website and they gave me a quick call and we were good to go. The delivery guys were just as excited to deliver the car as I was to accept it. Exceptional process so far.

I will purchase and suggest my family and friends purchase through Carvana in the future. The process was quick and efficient. Much less stressful and time consuming than purchasing through a car dealership. The initial purchase process took about 20 minutes and pick up the vehicle took and another 15 minute. I have NEVER purchased a vehicle from a dealership in under 4 hours and had someone try to upsell me on everything and not listen to my wants and needs as they pushed for the highest commission possible. For that reason I will use Carvana again.

Dealing with your company was exhaustive - all because you had no option for confirming my loan other than a phone call to a single specific number at the Virginia Credit Union. Unfortunately, the credit union phone service was being updated - and because of this, I had to wait several weeks for you to release the vehicle to me. Terrible customer service and a complete failure to provide a viable option for something so simple. Please do better!

I sold a car and then bought a car. The no games and straight forward process made this the best car experience I ever had. My pick up of my new car was at a Kiosk and that was a fun way to get the car. The staff was courteous and explained everything.

This company has shown zero regard for the customer experience. On the day my vehicle was supposed to be delivered, I didn’t get a phone call—just a text informing me that my delivery was delayed by 10 days. After multiple chat conversations and calls with customer service, all I got was empty apologies—no answers, no accountability. No one could tell me where my vehicle was, why it was delayed, or how they planned to make it right. Meanwhile, I had already returned my rental car the day before, trusting that my scheduled delivery would actually happen. Being left without a vehicle for 10 days with no explanation and no solutions is completely unacceptable. This company’s lack of communication and disregard for its customers is beyond frustrating. Absolutely appalled.

Love the technology and almost everything about my transaction. There is one thing that went terribly bad and customer Svs (asked for supervisor) said they were just sorry but didn’t offer anything to fix the problem. I asked to speak with that person's supervisor and he said he’s the end of the line. There is no one else. I ordered a car and drove 6 hours to pick it up. I got a hotel room for the night and settled in. (I paid $1600 for shipping.) Carvana email me at the very last hour the night before to tell me the car was delayed. I couldn’t get out of my hotel room because of short notice and had to make the 12 hour round trip again a week later to get my car. Because of this type of customer Service it pretty much ruined all that is great about Carvana. Please get better handling situation that were caused by Carvana and consider all the hurdles that customers go through.

I could not describe how efficient and fast the service was. Will definitely use Carvana in few years because of the experience I had. Everything was right up front and in the open. The tiny bit of damage reported on the car looked less than what was reported. Thank you.

The initial process is simple, and the vehicle is exactly as portrayed on the website. What they don't tell you is that you have no control over the payment process after that point, especially if you have a third party lender. If you intend to put down a down payment beyond what is necessary to cover the difference between the vehicle cost and your maximum loan amount, you have to know up front before you enter any loan information and subtract your intended down payment from your listed loan amount. They don't ask about a down payment and don't offer any option to adjust your loan amount to account for your down payment. They also don't inform you up front about all of the additional information they require, and give you a limited time frame to provide it or risk having your purchase canceled or your pickup date changed.

The purchase process was super easy. I applied for financing and completed the purchase in 15-20 minutes. It was so much better than any dealership experience I've ever had. On delivery day, the driver arrived at the early stage of the delivery window, and was friendly and professional. I have no complaints about the purchase or delivery processes.

It was really easy for me to find a car that fit my specifications, including the body type, mileage, and price. I went in person to pick it up and compare the photos with the actual vehicle. The photos were accurate and there’s a 7 day return policy, which really made me feel better about my purchase. The staff member who assisted me, Janae’ F., explained all the forms and payment options. She made sure that I had a complete understanding of everything and was able to access all of the information about my purchase on my own.

They lost the key to my vehicle with delayed delivery. They then couldn't reprogram the key in time which delayed delivery. After hours of calls and text chats, I was told the delivery would be the next afternoon. Then the vehicle missed transit and delivery was delayed several more days.

2nd purchase from Carvana, went of just as easily as the 1st. No problems whatsoever. Will purchase our next one also from carvana. The financing was easy as well. Whole sale completed in about 1 hour. There is no referral incentive, but I would still recommend them to anyone that asks.

So I will start from the beginning. They missed my delivery date twice. Vehicle rims were missing paint, dents and scratches all over Vehicle, holes in bumper, engine oil leak, transmission shudder, just horrible. But thanks to Silver Rock they are taking care of me. Silver rock is Carvana's insurance company. They are great.

My biggest complaint with my purchase is that nowhere was it disclosed how much cosmetic damage there was to my vehicle. There are way more scratches than the single one disclosed. It looks like someone side swiped something on the drivers side with the vehicle. There are numerous paint chips all over the car. There is damage to the drivers side taillight. The entire windshield is so pitted that it is very difficult to see when the sun is shining...which is ALL THE TIME living in New Mexico. It will need to be replaced. The car was also not very clean upon arrival- there are chips and other food crumbs in between the seats and there was a bad odor in the car. If not for this the experience would have been satisfactory. Considering how much I paid for this vehicle, I expected it to be clean and not damaged.

The gentlemen that delivered my car were very polite and kind. The entire delivery went smoothly. Unfortunately there was a couple things that could have been better. There was absolutely zero windshield wiper fluid in the car upon arrival (which was terrible in Ohio in January). Also, the oil life was only 35%, an oil change before delivery would have been a nice touch. Also the inside of the car was slightly dirty and could have used a quick detailing before delivery. Overall happy but for $35k would expect a little better presentation.

The experience of buying the 2021 Mazda 3 was great and the representative at the Frisco location was very friendly and efficient. BUT, the car was dirty on the outside and had TWO lights on - one for a front right running light that was out and one for a malfunctioning tire sensor. We were given a card to take the car for repairs. Q1: Why weren't these two issues fix prior to us picking up the vehicle? Q2: Why do we have to pay a $100 deductible for the repair of these two pre-existing issues? Q: Why wasn't the vehicle wash prior to us picking it up?

First off, every encounter with live or chat people has been very positive! Great job! I was pleased to find the 2019 CTS with low mileage. However, when I picked it up (I should have test driven it first) it had three problems. I took it in for warranty and discovered the car had been severely abused. I probably would have bought it even then, but not at the top dollar price. It was way over priced considering the abuse. It is apparent that someone did not test drive the car before putting it up for sale. The transmission issue was readily apparent. I was very disheartened to have to cancel the purchase.

I just want to say that shopping with Carvana was truly a different experience. It required a lot of paperwork but getting my new ride was worth it all, I'm enjoying my new ride and I will truly recommend others to shop with. The staff there were also very pleasant and helpful. My car was delivered on time and the delivery guys were very helpful and friendly.

The same guy who dropped off my daughter's new car dropped off mine. Super nice and professional showing me everything about the car and explaining how it all works! The only issues I have are with the 'stuttering" windshield wipers, they just blur everything up, but easy fix, I'll go to O'rielly's, and I have to hold the right turn signal in place sometimes or it pops off. Otherwise all is golden.

My experience with Carvana was a 8/10. I enjoyed the details on the website & mobile app. It made my experience enjoyable and my decision easier to manage. The process was very efficient & well put together. I just didn’t enjoy receiving the new car with no battery life, it made my experience a little rough. But everyone I worked with from Carvana was very nice, informational, & very friendly. Down to the guy who dropped the car off, he was very respectful of my time & made everything so simple & easy.

This was the easiest, most efficient car-buying experience I have had. I highly recommend purchasing from Carvana. The customer service is excellent. The delivery of the vehicle was excellent and paperless process is amazing. Very impressed with the entire process from searching for a car to processing title and registration.

I purchased a car from Carvana. The process was very easy for the most part. Ordering only took about an hour online. The car showed up on time and was in the condition as advertised. I picked it up at a local vending machine. No problem. Except that the person who had me sign paperwork forgot to have me sign a Bill of Sale... that's kind of a big deal- I can't get license plates without it. Here's where the problems start. They send a bill of sale via 2 day shipping with FedEx. No problem. I sign it immediately and give it back to FedEx the same day I received it. FedEx loses the package in transit. Yes, my information is floating around somewhere, likely stolen because Carvana refuses to allow me to drop off paperwork in person. I requested to just drive back to the vending machine to avoid this happening in the future- denied. They won't allow you to speak with a human or hand deliver anything.

A timeline:

I'm pretty pleased with my car! The pictures showed me everything about the vehicle, including all the scuffs and wear and tear that come with a used car. It was a little overpriced, but the convenience made up for it. I was going to buy a similar car for about a $1000 less, but I chose to go with a company rather than the alternative. The shipping sucks since it's not refundable, and all the taxes from CA drive up the price. But that's not Carvana's fault. The car is great, and I don't regret using this service.

Purchasing my 2015 Hyundai Accent from Carvana was a smooth process. Carvana helped me every step of the way. I would highly recommend buying a car from carvana to others. Thank you carvana. You solved my buying a used car woes and made the process a pleasure. My daughter recommended buying a car from carvana. She had purchased a car from carvana and was extremely satisfied.

Car was delivered 12-30-24. Blind spot indicators were not working. So I scheduled it for maintenance 1-16-2025. Car had been at the shop ever since. Also car was discovered to have rodent damage under the hood. The car also was involved in some sort of collision that caused damages behind the front bumper. Now the Car needs minor body work in order to mount the sensor for the blindspot indicator to function properly. Neither Carvana or Silverrock have taken any initiative to rectify this problem. Both keep blaming each other and nobody is wants to pay for the lemon they sold me. My next step is to go to speak with the Attorney general and file a complaint and get my lawyer involved and let them sort this out in court. Also I will be leaving a negative review with the Better Business Bureau and any other outlet that allows me to voice my displeasure.

I have a very busy work schedule that I juggle amongst four kids, so choosing to buy my vehicle through Carvana seemed like the best route. Turns out, IT WAS! They made the process easy, efficient, and problem-free! I was hesitant to not go through a local dealership but when I heard about their 7-day like it or return it guarantee, I couldn’t say no! I ended up LOVING my vehicle. I would without a doubt recommend Carvana to anyone (I’ve already done so, actually).

Everything was great except this. And this is big to me because the listing had a clear windshield and no chip in the hood. I get the car and it looks like a rock may have hit it during delivery and bounced up into the windshield. It was not explained to me during delivery that I must point out any glass damage during that time. I thought I had 7 days. I didn’t even look until I got off work. I saw it that same day I got it and told them on chat the next day. I pay $30,000 for a vehicle and immediately have to get the windshield fixed. It doesn’t make sense to me.

This was my second time purchasing a vehicle from Carvana, and the process was even smoother than the first! From start to finish, everything was simple, transparent, and hassle-free. Unlike traditional dealerships, there was no need for endless negotiations or the typical “Let me talk to my finance manager” routine. I browsed their website, selected the car I wanted, and completed the approval process—all from the comfort of my home. The platform made it easy to compare options, review financing terms, and finalize my purchase without any pressure. The entire experience was straightforward, and I appreciated having access to detailed vehicle history reports, 360-degree photos, and real-time delivery updates.

Buyer beware!!!! Do not buy a car from these thieves!!! They are complete scam artists!!! Karma is a ** just like I told the supervisors I spoke to that lied through their teeth!!!! We called to attempt to exchanged the vehicle and beware Carvana doesn't count days like everyone else. We got the car on the 19th and christmas was our 7th day and even though they weren't open... We could no longer exchange the piece of garbage they dropped off.

I have had the pleasure of doing business with your company twice and have not been disappointed yet! You guys have given me top-notch service both times! My delivery guy was absolutely amazing and professional. He made sure that I understood everything before he left me with the vehicle. Thanks, Travis!!! YOU ROCK!!!!

I’ve purchased two Teslas from Carvana, and I couldn’t be happier. The website interface is incredibly user-friendly, making the entire process from start to finish stress-free. Unlike traditional dealerships, Carvana's approach is calming and seamless. Both cars arrived exactly as expected, and selling my old Lexus was just as smooth — They gave me a fair price without any hassle. The convenience, transparency, and quality of service have made me a lifelong customer. I’ll never buy a car from anywhere else, ever.

I've had friends and coworkers recommend using Carvana when looking for a car. They exclaimed how quick and easy it was to do business with. They weren't wrong. I've bought multiple cars over the years from dealerships, and this was painless as possible. I'll keep that in mind the next time I'm looking for a vehicle.

The center seat belt is broken and unusable. It was shoved between the seats meaning someone either tried to hide it or a thorough inspection of the vehicle wasn't done. We were also not told that there would be a 100-300$ "deductible" for the apparently "free" repair we were promised after we found the damage. There are also two chips in the front windshield, one of which appears to have gone through multiple layers of the glass. None of this damage was was listed in the car's sale information. I would like to discuss how these issues can be resolved as I do not believe we should have to pay for something when we were not given all of the appropriate information prior to purchase. Because of my concerns with these findings, I do not feel that I can trust Carvana with my future vehicle purchases.

From the beginning of the selecting to the very end of buying the team was very helpful knowledgeable and prompt Everyone was so incredible. The delivery process was just as incredible. The vehicle was as listed and I will definitely refer and buy from Carvana again. SUPER IMPRESSED AND SATISFIED CUSTOMER.

Vehicle delivery went well and I had no problems with paperwork or vehicle delay. Overall great experience with delivery and my vehicle runs and drives like it should and have had no problems out of it. Carvana app works like it should with paying payments on it and looking at my warranty.

My daughter financed a car through Carvana. Supposed to be delivered today. Waited until the time for delivery and called to say her delivery was pushed back a week. Called to find out why and dude said mechanical problem they needed to fix. Asked what problem. Dude said he isn't supposed to say but the spark plugs needed to be replaced and then the computer reset, then driven to reset data in the computer. A WEEK! to do that! Seems apparent they are not being honest about this vehicle. Called to see if we could switch vehicles and get it delivered sooner. Dude said he couldn't tell us when it could be delivered until she made the purchase. All about getting paid and no customer service. Someone is going into debt by $20,000 and they couldn't give two poops about the customer. Just selling a vehicle. I have bought three vehicles through carvana and I never will again after this fiasco.

I went into this whole process cautiously optimistic. I spent weeks reading reviews and speaking with friends and acquaintances who had purchased their cars through Carvana. I went through the pre-approval process and then spent a couple of weeks looking through Carvana's inventory before finally settling on a red 2011 Mazda3 Hatchback with less than 85,000 miles on it. And a Carfax that showed regular maintenance and no reported accidents. I purchased the car on December 17th with a delivery date of December 21st. The purchase process took less than twenty minutes and I received an email almost immediately letting me know my order had been approved. Unfortunately a snowstorm on the 20th delayed delivery until December 26th. I was disappointed but a delay due to weather is hardly the fault of Carvana.

Purchase process was excellent. Was disappointed that there was no front license plate holder since vehicle was sold in Virginia to a Virginia resident where front license plates are required. Also disappointed that treadwear on rear tires is such that new tires will be needed soon. Tread is very close to the wear bars.

The entire process was smooth and simple. Tons of choices and a very user-friendly site. The only reason for four stars is that the car came dirty. There was thick, dried mud on the interior headliner in the rear, on the back of the driver seat and on the door panel. Sticky buildup in cup holder area and very streaky windows. I just expected it to have been detailed, I guess.

The easiest process ever. Did it all from my phone. Didn't have to haggle with anyone for hours. Then just make the appointment to pick up, hand over trade in keys, title and let them look over the trade in. Got less than what I would have hoped for but it's okay. Then they hand you your token to put in the vending machine. You get to watch it retrieve your car, bring it down, spins around and once they drive it out you're good to leave. Super easy and no all day long at a dealer ship. Will definitely buy another car this way in the future.

Very good people to work with. Great transaction! Only one issue. It would be nice if they would clean the engine bays and maybe clean them up better inside and out before delivery. Kinda dirty. Not a deal breaker. Just annoying. Overall great experience and they are giving me a chance to own the car I’ve always wanted so I can overlook the little things. Thanks.

This was the easiest & best car buying experience! I had been searching for months for a vehicle. When I finally picked out the one I loved it, had low miles and the cost was cheaper than most places. Carvana communicated the entire time through the process until my car was delivered right to my home! The delivery driver was amazing, sweet, and super helpful! She knew everything about my car and the process was very quick! I will definitely buy through Carvana again. Thank you!

I really appreciated the process. It’s the best car-buying experience I’ve ever had. That said the car was delivered with 39 miles of charge. A full charge would have been a real help to me at that point because I'd never had an electric car before, need charge for my work commute and had to scramble to figure out how to get a charge quickly. Other than that the experience was great and I'd highly recommend it!

Bought this in cash mid-November, it is January 31st and I still don't have a title. The truck was delivered with both key fobs having nearly dead batteries, and less than 250 miles into driving this, I just got a check engine light, and this isn't covered under the lame warranty they offer. Truck had less than 9k miles on it, didn't think I was buying a "fixer upper".

PLEASE DO NOT BUY A CAR FROM THEM. It is a bigger inconvenience than going to a dealership. My first 2 purchases were "delayed" by over a week due to quality issues with the vehicle so I decided to cancel. I was not notified of the first delay until AN HOUR AFTER my scheduled appointment time. One of the appointments On my third order, I purchased a vehicle specifically because it was advertised that it came equipped with a remote start however, the car that they delivered DID NOT COME WITH THE REMOTE START KEY FOB THAT WAS ADVERTISED ON THEIR WEBSITE AND LISTED AS A "KEY FEATURE." I mentioned this to the associate who dropped the car off and she promised they would make it right and honor the agreement, I just need to call. So I did.

My order was delayed four times at the last minute, costing me and my cosigner a total of 24 working hours. Carvana was incapable of informing me of the cause until it was eventually escalated to a caseworker who told me the maintenance hub had repeatedly failed to simply change a battery and tires. The month of delay shifted the delivery into the new year, pushing my ability to claim the tax credit an entire year out, potentially costing my ability to claim it altogether. I was promised a compensation of $500 dollars, in writing, for the trouble, only to later be informed they are only authorized to send half that and only $250 was sent.

Went thru the whole process. Brought a car, 2 hours later was told the car was sold, had to start the whole process again, was promised a 100 dollars check for the car being sold when I brought it, never received. Then called back for it, was told there is no record of that. So angry because I was taken thru a lot and had to talk to ten different representative

This was by far the easiest car buying experience I have ever had. The concept of a car vending machine was genius. Knowing exactly what you would pay and being able to look at all of the vehicles, as well as all of their maintenance and history made buying my new vehicle a breeze, I would highly recommend Carvana to anyone looking for a vehicle. The customer service and support staff were amazing. The transaction was flawless, and the experience was one of a kind.

Carvana made my purchase extremely quick and easy. The vehicle was delivered as promised and exactly as described and depicted in photographs. Physical paperwork was kept to a bare minimum. The delivery process was extremely quick and easy. I could not have been happier through the whole process and would highly recommend Carvana without hesitation.

I loved buying my car from you all, everyone was great. They have help through it all even after they have been there for me. Just have a great time from just thinking about buying a car to picking a car with all the info on each car like miles and year and all that each car had in it and then all the cost and financing and so much more.

When picking up the car the the Skid plate had been torn up at the Carvana Pick-up sight. She put in an order to have it repaired. We also found the front passenger seat had damage and was not disclosed and the backup camera was not operational. She put in orders for those to be repaired also. Being a used car I knew there could be issues, but was not happy with 150 inspection not finding these faults. As of now, all the issues are being repaired, but I am hoping no other issues are found but am happy with the willingness to repair by Carvana.

Undoubtedly the most awful experience I've ever had buying a car, but perhaps the most awful experience I have ever had buying anything. First, I live 4 hours away from the closest Carvana pickup center, which, by itself is fine. I had to take the day off from work to go pick up my car. However, Carvana sent me a text message only two or so hours before my scheduled pickup time to tell me they were rescheduling me to two days later because my car didn't arrive, forcing me to take yet another day off from work.

It would take pages to share all the problems but I will try to be brief. 1. Communication was difficult and often I was given incorrect information. I had to repeatedly submit the same documentation. 2. Their system is designed to keep you from communicating effectively. 3. It would be so helpful if they offered a list of the steps to complete the transaction. 4. They would not reveal the financing rate unless you applied and gave your social security number! 5. At pick up they scratched the hood of the car. There were multiple scratches as long as 18 inches. They promised to fix that before we left and they did not. Then after I drove off the lot and later tried to contact them with the problem, they refused to address the issue. They would not even give me a phone number to talk with the facility manager where the scratches occurred..

I recently purchased a low-mileage 2024 Tundra TRD Pro from Carvana. Upon delivery, I was shocked to find numerous scratches on the body panels. The delivery driver assured me that Carvana would handle the repairs, but when I took the truck to the body shop Carvana recommended, they refused to work with Carvana’s warranty partner.

This has been a great experience, not setting at a dealership for hours! I felt I got treated fairly with my trade in, the vehicle I bought was as described! I would highly recommend Carvana to my friends and family! The next time I trade I will definitely go through here again.

Even at this moment, I have an alarming note on my portal saying "Action Required" (in red) to complete registration. But after spending 15 minutes in text messages and another 15 on the phone, I have learned this is an error. Even though you know it's an error, it's not fixed. When I pleaded with my advocate to have someone call me, they replied that someone would call in "1-2 business days." And I paid cash for my car! Over 8 days ago! From beginning to end: complete nightmare.

I purchased my new car and set a pick up date, took time off of work to accommodate the date and time and then 2 hours before my appointment my pick up was rescheduled for 8 days later. I spoke with the customer service manager, Spencer, who apologized and said it was an issue with the tires. That to compensate he would send me a check for $200. Fine.

The positives first, it was extremely easy to find a car and get approved. It was very straightforward to schedule a delivery. But it was delayed a week and we had to go pick up the car from the Carvana dealership. Then as soon as we left the lot there was a horrible vibration while driving so we dropped it off at Firestone the next day to get looked at. It had flat spots on the wheels and the rear control arm needed to be replaced. All of that was covered under warranty. Now a week later the check engine light has come on and there appears to be a problem with catalytic converter and exhaust coming inside the car. We are waiting to see if warranty is going to cover this being fixed also.

Overall, the experience was very good. My driver had a wonderful personality and was super nice. He listened to me and let me ask questions. In addition, he joked with me about my old vehicle, Pearl. When I told him the new car was Smokey, he started referring to the vehicles by their names, which I thought was very, very nice. He also was willing to meet me about 1/4 miles away from my home because my driveways is super tight.

I appreciated the ease of use and how streamlined it was, the delivery purchase and delivery were both smooth. The biggest letdown was the cleanliness of the car when delivered, I spent at least 4 hours cleaning and detailing the interior of the car. It was very bad with dirt and debris left under the seats and in the rear underfloor area, as well the car windows were coated in a film of cigarette smoke and the overall condition of the car was poor. The door jambs, undercarriage and engine compartment had major dirt buildup as well. A better process for cleanliness prior to delivery is recommended. I would recommend Carvana to friends however, I would warn them to take delivery in person at the dealership and do a thorough inspection prior to taking ownership.

The overall experience was great. The photography on the website was a little lower quality compared to the rest of CORE inventory. Interior detailing was poor (glue residue on the windshield, watermarks from spray cleaner, etc). There was some unannotated damage on the unit that is not visible from 5 feet away, but definitely should have been captured and annotated on the VDP.

Carvana is a very deceitful company. They advertise a 7 day return policy, it is NOT, it is 6 days. We were told if we found anything wrong with the car after delivery Carvana would take care of it, this is also NOT true. We received the car with a cracked windshield, Carvana would NOT fix it. The Airbag light came on and we were told we had to have it fixed at one of their few repair places (none in my area) before the 6 days was up, which was impossible. I was forced to return it and it took up space in my yard for almost 2 weeks before they picked it up. I will never do business with Carvana again and will do my best to let everyone know how bad Carvana is. The only good thing about the experience was both of the delivery drivers were very nice.

Overall good experience. This is the 3rd car I have purchased from Carvana. I was a little disappointed however that on my way home the tire pressure sensor light came on within 30 miles of leaving. Turns out that one wheel is missing the sensor. It would appear that when they put new tires on the car they forgot a sensor. I attempted to use the warranty but the shops want me to drop off the car and leave it because the company SilverRock they said are hard to work with. So tomorrow I am taking the wheel to a local shop and paying to have a sensor put in. It's not worth the time and effort to go through a lengthy process. This is something that should of been addressed before delivery. Otherwise it was a good purchase it seems.

The experience was easy. The people were professional. The car was accurately represented. Everything about the process was really great except... I have excellent credit (830) and I don't feel the rate I received (10%) was commensurate with the credit risk you are taking.

This was much better than my previous experiences with Carvana. You have to give yourself at least a week before delivery or they will start harassing you about the insurance, and it takes my insurance guy a couple days turn around time. Still absolutely hate Sebastian the AI bot and could do without his texts.

After a lot of research and discussions with others on their experience with Carvana, we decided to give it a try! From the selection & buying process, vending machine experience, and the 7-day guarantee, we’d do it again! Communication & support from their service team was incredible. We love our new car & look forward to purchasing again through Carvana in the future!

This was my first purchase with Carvana. I'm surprised with the customer service. Everything was a smooth transition and no hiccups along the way. I didn't think everything would go that smooth. It was too good to be true when it comes to great customer service nowadays. To add on, I was talking to a coworker about my purchase and her husband made the same move with Carvana. I'm happy. Appreciate it.

Buying a pre-owned car through Carvana was a great experience all around. We sold our previous vehicle at a price thousands of dollars higher than CarMax. We found a great deal on an EV that we wouldn't have found at any of our other local dealerships. And the best part is that there were no surprises -- When we dropped off our old car, they gave us exactly what they told us they would (before that I was a little skeptical), our new car was delivered on time and was in great condition, and all the employees we dealt with were friendly and helpful. I'll Probably never buy a pre-owned car through a traditional dealership again.

The process was fast and easy. The approval was fast. I love my new car and it came earlier than expected which is wonderful! The person who delivered was friendly and helpful with any questions. The monthly payment is fair and the down payment was fair as well! I received a better rate at Carvana than at my local bank making the payments less and the hassle gone. It was truly a great experience and I will never go back to traditional car buying. The 7-day test drive is great as it gives a chance to make sure everything is okay with car and it was!

Everything about our car buying experience was easy, smooth and understandable. Spending a whole day at a dealership is exhausting and we enjoying doing this from the comfort of our home. We chose to pick up our car and that process was smooth as well. The car was as advertised and we have had it for a week now and love it.

Would’ve liked a lower rate!! I have good credit but it’s 13%. Couldn’t talk to a person so I couldn’t negotiate, sadly. I chose a Mercedes first and then switched to the 2022 Camry. I’m glad I switched. I love this car and will drive it with pride. It’s pretty and great on gas mileage.

I purchased a 2016 Jeep Renegade in October 2023, and it has been nothing short of a financial and emotional nightmare. Since my purchase, I have invested over $5,000 in repairs, yet the vehicle remains unreliable and unsafe. As of June 2024, I have been unable to drive it due to persistent mechanical failures. Major Issues Identified:

From beginning to end, this was a streamlined smooth professional friendly process. The online experience was exemplary as well as the professionalism of the agents upon drop off. Vehicle condition was perfect. Exactly as described. I’ve already recommended your services to many friends. Very very happy with this transaction and I will probably utilize your services in the future.

The process with Carvana compared to going to a traditional car dealership is by far a better experience. I was satisfied with the selection of vehicles and It was stress free and very quick. They are very communicative and make it easy with the app and emails. I have already recommended them to family.

CARVANA was a surprise fantastic experience. I saw their commercials and thought I would try it. I sold them my 2009 Honda LX in excellent condition with about 110,200 miles. They gave me $3,800 less $290 for delivery. This was $800 more than a dealership wanted to give me last year. The system they use for submitting the front and back of my driver's license and title was easy to use. Signing the sale documents was a snap on DOCUSIGN. Finally, a great experience using technology. Thank you David the tow truck driver for CARVANA and CARVANA itself for such a surprise and fantastic experience.

I have nothing but positive things to say about my car purchase through Carvana. The hardest part was narrowing down the vehicle I wanted. Once I decided on a vehicle everything was easy breezy! The purchase took 30 minutes, if that! Delivery was fantastic. They called me to have the vehicle delivered earlier. I said, I wouldn't be home so they delivered to my work. The entire delivery took only 10 minutes! I am never wasting my time at a dealership again! I will be purchasing from Carvana again in the future. I LOVED MY EXPERIENCE!

Everything was much smoother than a traditional dealership. The car seems to be exactly as described. Runs well and was clean. The process was quick and painless. I would definitely consider Carvana in any future purchase that we make. I will definitely recommend to friends and family. Thank you so much for all your help Carvana.

Process of buying the car was fast and easy. I enjoyed it and will definitely be purchasing another vehicle through Carvana. Upon receiving the vehicle, the Associate was very kind and helpful. I would like to add, before delivering the vehicle.. I assumed a mechanic would top off the fluids and detail the car. I had to wash and detail the vehicle after I received it and top off the fluids (wiper fluid). If this is a normal procedure, as a customer, I would change that. I expected to have a clean and detailed vehicle.. And I did not expect to have to replace fluids the day of receiving the vehicle.

I have never had a car buying experience like the one I got from Carvana. Didn't have to leave home for anything at all. I wish I have found you earlier in life. I love my car and the delivery was on point. Nice driver. Simple. Fast delivery. For a better car buying experience if you looking to buy a nice car skip the long hassle at the dealership and contact carvana. It's the best way to go. Thanks again.

The online shopping, descriptions are great. Process of setting up purchase was smooth, minus some slight confusing on how to move forward when financing outside of Carvana. The trouble came when trying to pick up the car. The elevator broke on the car vending machine, and after my pickup time was rescheduled 2 time. I then opted for a delivery which was also rescheduled and then showed up an hour after the time frame. I had to have the person delivering wait till I was done with a work call. I do love my new car so far, but the descriptions failed to mention the 2nd row installed blinds were removed and Carvana said because they were "Removable items" they were not responsible for it.

First time using Carvana and it went PERFECT! I think from now on I will only buy cars from CARVANA. Experience was very easy. It took longer to pick out which car we wanted. We then picked it up, got approved, and it shipped. It felt unreal. No going back and forth with a salesman. Paperwork was easy. Best of all from the comfort from the living room of our house.

I have owned and loved my hybrid Porsche Cayenne for years and was hungry for an upgrade to a fully electric SUV. I test drove multiple models in showrooms of Porsche, Rivian, BMW, and others but I KNEW that I didn’t want to lease or purchase a new vehicle so I decided to give Carvana a shot, and I’m so happy I did! There were a couple of hiccups along the way with scheduling but the Carvana team was accommodating and quick to find a reasonable resolution, which I was happy with. Nobody was willing to give me the price that Carvana offered (not unless I sold directly to an individual buyer but I didn’t want that hassle). And the best part of the experience was meeting Dane at the Carvana Daly City location.

This is the second vehicle I have purchased with your team and the two experiences couldn't have been more different. The customer experience this time was about 5 minutes and the guy went back inside and left. The truck issued was not in the condition it was shown as being in. It has some funky aftermarket cold air intake and not the stock airbox and filter. It sounds like it has an exhaust leak in the muffler but I can't tell because of the after market parts are loud already which none were on the listing. The truck had two bad turn signal bulbs I had to change which staff must have known because blinker was moving at hyper speed when you indicated a turn.

I have shopped at Carvana before, purchasing 3 cars from them in the past. I was very disappointed in my recent experience. My car came visibly dirty on the outside (bad wash job), the battery failed load tests at the dealership and needed to be replaced in less than a week (which means the battery was not properly tested/replaced by you). The "change oil" light came on by day 4, which means you didn't check/change fluids. I understand you all are busy, but this makes me question whether you inspect your vehicles properly. I took it to the dealership to get inspected. While I am keeping the car, I do not believe I will purchase from you again. Your quality has really reduced. Do better please.

The ease of placing an order online and uploading all my documents was super fast, and the underwriting team quickly reviewed my documents. The entire process took me less than 24 hours to upload all documents, review the documents, and sign my contract. The delivery experience was excellent, quick, easy, and very convenient. I'm super impressed with how the entire process and how quick I got my vehicle. I can't wait to spend many years with my vehicle.

Two significant damage issues with car, noted on delivery. The site staff didn’t document one of them (side sidewalk gash) properly, so I had to spend hours figuring it out myself, because when you accept the vehicle their “warranty” kicks in, and it's not designed to cover items noted on delivery. App is terrible; customer service is nonexistent. Unless you have a field guide to working with Carvana, DO NOT buy a car from them.

When I got my car home, I found it to be very dirty. There were food crumbs in all the corners and cup holders. A lot of scuffs and smudges were found on the interior of the vehicle as well. I was disappointed in the state of the interior when I picked it up

I have had my car for 7 days. I absolutely love it. It fits my family of 4 wonderfully, the purchase process could not have been easier. The staff is definitely user-friendly. They held my nervous hand all the way through the process and eased every concern I had. I will definitely buy another car from them. Thank you, Carvana.

I have seen the little car vending machines for a couple years now. I made it my goal to pay off my SUV and save for a new car and I wanted to experience the Carvana experience. I am a single mom who works 2 jobs to make this possible! I shared this experience with my 11 year old who shows off his Carvana coin like it’s gold. From browsing, submitting my info, signing contracts to picking up my car took less than an hour of my time. With no dealer fees or hidden costs - this has literally been amazing. I just want to cry out of happiness because I finally have the car I’ve been wanting. So thank you.

We had some issues that needed to be addressed. Everyone we spoke with was so helpful and apologetic. After every conversation I either received a confirmation by text or email. They fully documented every conversation so regardless of who I spoke with, it was very easy for them to see the update.

My husband and I purchased a car recently. This was our first experience with Carvana and we loved it. It was so easy. The purchase experience was very straightforward, delivery was a breeze, and their communication has been excellent. We will be buying a second car soon. I am so happy for Carvana. I have no desire to visit a car dealership ever again.

Overall the experience was positive, we love the car and the transaction was very smooth and effective. The only gripe was with the '150' point inspection, which in my mind should have noted the significant wear on the tires and future brake work. The tires especially as I replaced them immediately. While Carvana asked to submit a warranty claim but admittedly this is likely a wear and tear item.. A full disclosure should have been made - moreso than a Knick or two. But again, we are happy with the car.

So surprising that this worked so well! I bought a car without sitting in it AND without spending 4 hours in a car dealership. In person the car was better than the pictures looked. The process for buying and financing was easier than any car I've ever bought. What a great process this whole experience was! I definitely recommend trying it!

The online purchase was particularly easy. I set for the vehicle to be delivered. On the day of delivery, I get an email saying that the vehicle would be delayed. No explanation. I contacted customer service and they gave me a worn, vague non-answer about the delay. So the revised date arrives, and due to weather, it's pushed back again...Now it's a week out from when it was supposed to arrive. I called customer service again to see what other options I had, and was able to pull the date forward by two days by setting an appointment to pick it up myself instead of having it delivered. Okay, fine. When I get to Carvana (Ubered there at my expense), I wait 50 minutes -after- my appointment time because they're too busy. The car had been run through an automated carwash and a vacuum, but that appears to be the extent of anything done with the vehicle.

All 4 rims on my car were bent. Constant wobble doing 65 mph. I tried to get them balanced, but they couldn't. Because they were bent. Trying to go through Silver Rock warranty company to get new rims, or get mine fixed, but having a hard time. I took the car for a test ride in the city doing 30 mph or less and it felt just fine. Later that night when I took it on the highway it was shaking like crazy.

I am so sorry that I am unable to find my "Order number." I still believe that you deserve a review. First, thank you! Not long after I moved in with my 93 year old mother (a little more than a year ago) to help her with her daily life; she fell and broke her hip. It was in that time frame that things changed for me financially. I was faced with choosing to pay my credit card bills (as I had always done on time - before her fall) or help my mother with her new financial needs. Of course, I choose my mother. Needless to say, my credit score diminished. Before being told to search on Carvana's website, I continually received denials when applying for a vehicle from a dealership. My vehicle (which I purchased brand new in 2018) was increasingly having bad issues for a couple of months...before I started my search on Carvana. By the time I was approved for the 2015 Buick Encore - my car gave out.

Purchasing a car from Carvana was not so pleasant experience. Starting with the purchasing through carvana. Attempting to finance through carvana was unsuccessful due to the security questions that were very vague but required specific answers that did not fit the description of my past. Receiving the car was no hassle at all as it was delivered to my house. After receiving the car was a nightmare, after taking it to my mechanic there were a multitude of dents, over paint, and damage that was unreported in the pictures (on the website). This was not a problem as the warranty is supposed to cover unsatisfactory cosmetically. As far as mechanically, this was not the case. After reporting these cosmetic problems all of the cases were denied and I am left to fix these with my own money. If I had time to return the car I would’ve and found another place to buy from.

I had the car 4 days and a brake caliper fell off and jammed into a rear wheel. Had to be towed from center of the road. I had it taken to a local shop and repaired. Cost was $100. I had the spare tire put on because the wheel was damaged and would not hold air. I ordered a wheel at my expense also. Your warranty that is supposed to be so good would not even pay me back the $100 because it is an out of network shop. The nearest in network shop is 200 miles away and the car could not be driven. If people knew the problems associated with Carvana they might make other choices.

Easy transaction. I have not had a better experience buying a vehicle. The vehicle was just as pictured and was very clean. I thought the seven day money back guarantee was also nice. I did not have any problems or issues. I will definitely buy any other future vehicles from Carvana.

Although the car had no recorded accidents, it had so much clear coat overspray on the windshield it was very difficult to even see through. I had to use a razor blade and scrape the windshield for 30 min after the car was washed. There was all kinds of trash, food, children’s little toys under the third row seat. The rear two tires are more than 1/2 worn, the front tires are only about 1/4 worn. The car's battery is testing 1/4 life left. The good news is, the car had a recent oil change and seems to drive well with no issues. Our car that you took in trade was in much better condition, cleaner with better tires. You could have done much better considering the maximum price you charged my wife.

Had to go pick up truck because they couldn't make it after they said they would be able to. When we got to the truck in the dark the driver's side mirror was damaged and that wasn't on any of the pictures and that mirror isn't cheap. The amount I am paying I expected the truck to look like it did in the pictures.

The Carvana process made buying a car delightfully convenient and easy, and the support team as well as the agent on the day of delivery helped with accurate and efficient responses to all of the questions I had along the way. The website was easy to navigate as well. Overall a process I would recommend.

Purchasing a vehicle from Carvana has been a let down on multiple fronts. When the vehicle arrived the outside was completely filthy. It was not detailed or cleaned AT ALL before delivery. How much work would it have been to run it through a $5 car wash before delivery? I had to run it through the car wash THREE times and there was still residual dust/dirt on multiple areas. The trunk has rust on it which was not shown online which I will need to deal with. There is residual glue/sticky material on the inside windows from where the front tint was removed (very poorly). The touch up paint they did on the front bumper over sprayed onto the grill (white paint on a black grill), I will just have to live with it but why even bother touching up paint if it cannot be done properly. Now the grill needs touch up work. All of these things I was willing to get over because I really liked the specific model/color/trim/options combo of this vehicle.

I’m extremely frustrated with how this situation turned out. My application was denied due to a supposed lack of proof of income, which makes no sense since I provided my tax documents that clearly reflect exactly what I said I earn. Adding to my frustration, I paid $1,690 between the down payment and delivery fees, and now I have to wait 2 to 5 business days to get my money back—or so I was told over the phone. However, the email I received says it could take up to 15 business days, which is absolutely ridiculous. How can you charge me for something that wasn’t approved?

This was such an easy experience. As a wheelchair bound person it was such a convenient way to shop and buy a vehicle. The drivers were very friendly and on time. The customer service staff were very pleasant and answered all my question. Will recommend people to use your service

The car had over 800 miles more than what was listed. The car had more damage than what was disclosed. All 4 wheels have very bad curb rash. Multiple dings/scratches on body. Worst of all was the shoddy attempt that Carvana made at repainting the front bumper before selling. Never disclosed any body work performed. Multiple drips in paint and overspray on front lights. Called 6-7 times and got nowhere. My only option was to return the car and lose the $1300 shipping cost. I was promised multiple call backs about my concerns and not once did that happen. Told me to call Silver Rock and Silver Rock said it was a Carvana issue. Never again will I buy a car through Carvana. This is my honest experience.

I picked up my Hyundai Santa Fe on 1/9/2025. When I got home I found that one of the key fobs didn’t not work. I replaced the battery and it still wouldn’t work. I contacted Carvana and was told that I would have to purchase another one and have it programmed at a dealership. (Cost to ME, $450). It was the FIRST day I had the vehicle. I fought with them to replace it and they REFUSED. Their customer service SUCKS. Do NOT purchase your vehicle from Carvana.

Had been looking for a good deal on a late model Santa Cruz. Found one on Carvana, and finally found one on Carvana. Good price and they offered the best value I found for my trade in. Online paperwork a breeze, pickup and trade quick and painless. Couldn't really ask for more.

The description of the vehicle could be better. I’m going through the repair service now because my vehicle arrived with dangerously low tread and cracking tires. How this gets through and not addressed prior to selling is beyond me. I can understand overlooked details or damage that’s harder to see. For example a bad wheel bearing that takes longer to diagnose and needs certain conditions to realize you have that problem but every single car has 4 tires and they’re big and noticeable and to not see GIANT cracks or very low tread is beyond me. Anyways I hope the repair processs goes smoother and you guys take care of me but for now it’s 2 stars 'cause delivery and purchasing was very easy and smooth.

Not very impressed. I received my car which I do love but it was not thoroughly checked. Service light on day 1 and the day before I was taking it to get inspected, it had a dead battery. I kept getting the run around on what to do and then they eventually had to take my car for 48 hours because apparently, that’s how long the insurance claim takes to go through. Don’t get my inspection done now until Monday because it was in the shop for two days just to change a battery. Definitely disappointed because this should’ve been caught before I received the car.

I'm sure this process is simple for those who finance through Carvana, but it was very frustrating to complete this process using my personal bank. I was penalized because Carvana employees failed to do their job in a timely manner and had to delay the purchase of my vehicle for another day, despite there being an ENTIRE business day to verify the check my credit union made to Carvana. Next, you need to update your website regarding the insurance requirement. Per your website under the Pennsylvania tab information, I would be required to have insurance on the vehicle I was purchasing, the DAY OF PURCHASE. However, you would not allow the appointment to remain scheduled until I had the insurance on the vehicle for FIVE DAYS PRIOR to me actually getting the vehicle! That is unacceptable and completely off-base from every other dealership in Pennsylvania.

We traded our car through Carvana. That process was fast and easy. The first car we had delivered had a lot more cosmetic damage than declared. Paint overspray all over the windshield and mirrors, peeling paint, rubber parts peeling up. They only showed “light scratches your finger nail can’t feel”. So we set up an exchange. This exchange was delayed 3 times. Twice the night before and once during the drop off window. Once was legitimate due to weather. The other two had no reason given. I was not allowed to pick it up even though they said it was at my local Carvana. If you aren’t in a hurry and don’t mind a lot of waiting and chatting with AI, it might not be bad. But, if you actually need the car… I’d pass. Not to mention, the car they sent was not the car pictured.

I would not recommend Carvana to anyone. They totally lie. You can not use the 7 days love it or exchange it. Tried that and they never let me exchange it. They sold me a car that had frame damage and I should of known they were aware of it as to why the down payment was only $2 back. 50.00. They suckered me there. Once I had it they refused to exchange it. Their warranty is more like what warranty. What a joke and the funny thing is I tried to see what kind of deal they would give me to trade it back in. I paid 23,500 for my car.

I love my car. The only issue I had was the delivery driver got dirt all over the inside of my car and kitchen when he came in to get my signature. Otherwise the process was straightforward and customer friendly. Carvana makes it very easy to find inventory that met my customer requirements.

Getting financing and finding the right car was smooth and easy. I was approved quickly and had plenty of time to research the right vehicle. The delivery was quick and easy, and the 10 day trial was a nice thing to have. I ended up keeping the car, it was a great price and exactly what I wanted. Delivery driver was super nice and helpful, even answered all my questions. The experience was a 10/10 for me.

It was super easy. I found the perfect vehicle and went through the purchase process, provided information on my trade in vehicle with no problems. They delivered the car to my home on the date that I selected, gave me all I needed to get my car registered, and took my trade in away with them. I never thought I would buy a car like this but now I don't ever think I'll buy a car any other way. By far the best car buying experience I've ever had.

Carvana provided a stress free car buying experience. Vehicle arrived exactly as described on its online profile. The delivery person was professional and courteous. We traded in a vehicle and they honored their online offer at pick up. Overall, great experience and no hidden surprises. Will definitely purchase my next used car from Carvana.

This was my 2nd purchase from Carvana.. This purchase did not come with owner’s manual. I requested assistance from Carvana in obtaining an owner's manual. My request was dismissed as it was not Carvana's problem. I was directed to download a manual from the internet. Again I asked for assistance and again dismissed. This was extremely frustrating and disappointing as this was a large purchase and a simple request for assistance.

Got a fair offer, uploaded information they requested, with only an additional 1,000 miles added as I initially entered it wrong. The offer was then updated and reduced by half. Will not be completing the sale, now or in the future.

I'm visiting GA for a funeral. I flew out but thought it would be cheaper to drive back. I found my car, and there were two flaws mentioned. When I picked it up, there were other scratches. I didn't want to reject the car and decided to take it. I was driving and saw a 3-inch crack on the bottom of the windshield. I didn't see it because I had to leave. My appointment took about an hour, and my representative took about 45 minutes in the back. He said he needed to research additional information because the car was registered in another state.

My experience with the car is great, it runs good, it's clean and holds really good gas. Thank you so much for the car. I haven't driven it a lot but of my schedule for work but I do love it. The car is roomy and drives really smooth. Thank you again.

Completely loved the whole buying experience! The only complaint I have is that there was only one imperfection displayed when I was researching the vehicle but found several other others later. Was told that is normal wear and tear and it would not be covered under warranty. I just wish they would’ve listed all of the imperfections and not just one. Other than that really loved it!

Registration process held up because someone did not check to ensure all paperwork was in hand. I had to deal with emails and text messages because someone did not do their job. Also, I found a problem with the liftgate struts needed to be replaced because the liftgate would not stay in place when opened.

By far the worst customer experience I’ve ever had. I don’t have enough time to review all the screw ups by Carvana during this process. The worst part is that this isn’t my first purchase with Carvana, but this experience will stop me from ever doing business with you again.

So easy to purchase this car via Carvana. Paid online and picked it up on scheduled date. Took car to my mechanic and he said it was in great shape. I would recommend Carvana to every and anyone that is looking to purchase a car nearly hassle free. Have had the car now for 8 days and still very happy with the purchase. I can't think of any way to make this process any easier or faster. Carvana is my new favorite way to buy a vehicle. Hands down.

I ordered a vehicle through Carvana, it has been a dream come true. There was a delay to weather and they were willing to meet me at a half way point so we could get the vehicle. Everything was straightforward and the vehicle arrived in a clean, well running, and timely manner. Everyone I talked to was very helpful and respectful and I've recommended Carvana to several other people looking to purchase a new vehicle. They allowed me to purchase a safe and affordable way to travel and I am very grateful for them.