RoadRunner Auto Transport Reviews

We’re sorry for the frustration surrounding the timing of the rate adjustment, carrier assignment, and communication.

Regarding the rate adjustment, there are times when a surge in demand around a customer’s desired shipment dates can lead to limited carrier availability. In these situations, an optional rate increase may be offered to help accommodate the requested timeframe. Customers are always free to decline the updated rate or cancel the order at no charge.

We also sincerely apologize for the lengthy wait times when trying to reach our customer service team. That is not the level of communication we aim to provide. We’re glad to hear that the carrier assigned to your shipment kept you informed throughout the process and that your vehicle was delivered safely and within the expected timeframe.

We’re glad to hear everything went smoothly from start to finish! It’s great to know you found the reservation process easy and felt well informed throughout. We appreciate you taking the time to share your experience and hope to assist you again in the future!

We sincerely apologize for the experience you had with our team. We’re sorry that the rate adjustment and your interaction with our dispatcher left you feeling frustrated and disappointed. This is not the level of service or communication we expect from our team. We will be handling this internally and addressing the concerns you raised. We truly regret that we did not meet your expectations.

We’re happy to hear everything went so well with your vehicle shipment! It’s great to know the process was easy to arrange, communication was consistent, and the vehicle arrived on time and in good condition. We truly appreciate you choosing us to coordinate the shipment!

We’re glad to hear you had a good experience with your shipment! It’s great to know your vehicle arrived in good condition and that the communication throughout the process kept you informed. We appreciate your feedback and the opportunity to help coordinate your vehicle transport!

We sincerely apologize for the frustration and lack of communication you experienced. We did attempt to reach out to you regarding your order, and we understand how disappointing it is to have your expected pickup date pass without a confirmed carrier. All pickup and delivery dates and times are estimated and are not guaranteed, as carrier availability can vary based on location and timing.

At this time, your order has been cancelled so you can explore other transportation options that may better accommodate your needs and timeline. We are truly sorry that we were unable to provide the experience you expected and for the inconvenience this situation caused.

We’re happy to hear everything stayed on schedule and that your vehicle arrived sooner than expected. We appreciate you trusting us to arrange your transport and are glad we could provide a positive experience!

We’re glad to hear you had such a positive experience! It’s great to know the carrier was friendly and helpful and that the shipping process was easy from start to finish. We appreciate you choosing us to coordinate your transport!

We truly appreciate your recommendation! We’re happy to hear you had a positive experience with the booking and coordination process. Thank you for trusting us to arrange your vehicle transport, and we appreciate you taking the time to share your feedback!

We’re so glad your first car shipping experience was a positive one! Keeping you informed throughout the process is important to us, and we’re happy to hear everything went well from booking through delivery. We truly appreciate your kind words and look forward to helping coordinate your transport again!

We’re glad to hear your vehicle arrived on time and that you found the process reliable. We appreciate you taking the time to share your experience with us!

We appreciate your feedback and are pleased to hear that communication was consistent throughout the process. It’s great to know you received timely updates and that the carrier kept you informed while coordinating the delivery.

We appreciate you taking the time to share your experience. We're glad we were able to provide a competitive rate and coordinate your shipment quickly. It's great to hear everything came together ahead of schedule, and we thank you for trusting us to help with your vehicle transport.

Your continued trust means a great deal to us. Knowing you've chosen us multiple times is the highest compliment we could receive. We're grateful for your confidence in our team and appreciate your recommendation. Thank you for allowing us to coordinate your vehicle shipments over the years, and we look forward to assisting you again whenever you need us.

We truly appreciate you sharing your experience. We're glad our team kept you informed throughout the process and provided the level of communication and support you were looking for. Coordinating a vehicle shipment should feel straightforward, and we're pleased we were able to make the experience a positive one for you. Thank you for your trust and for choosing us to arrange your vehicle transport.

We're delighted to hear you were happy with your vehicle transport experience. It's great to know the communication throughout the process met your expectations and that the carrier kept you informed with regular updates from pickup through delivery. We appreciate your kind words and are grateful for your recommendation. Thank you for choosing us to coordinate your shipment, and we look forward to assisting you again in the future.

We’re so glad to hear the service exceeded your expectations. We appreciate you taking the time to share your experience. Making the process easier and less stressful for our customers is always our goal, and we truly appreciate you taking the time to share your experience. Thank you for choosing us to assist with your vehicle transport.

We're glad to hear your vehicle was picked up on time and that the carrier took great care throughout the transport. While we understand a one day delay isn't ideal, we appreciate your patience and are happy the overall experience was still a positive one. Thank you for trusting us to coordinate your shipment, and we hope to assist you again in the future.

We're thrilled to hear we could help when you needed transportation on short notice. We understand how stressful a cross country move can be, and we're glad our team was able to quickly coordinate your shipment and keep you informed throughout the process. Thank you for your recommendation and for giving us the opportunity to assist you. We look forward to helping you again whenever you need transportation in the future.

Thank you for your feedback. As we discussed over the phone, we sincerely apologize that your experience did not meet your expectations.

Regarding the rate adjustment, there are times when increased demand around a customer's preferred shipment dates can result in limited carrier availability. In those situations, customers may choose to proceed with an optional rate increase to help secure a carrier sooner, wait until additional carriers become available, or cancel the order at no charge.

We also apologize for the damage to your solar light. As discussed, we issued a $50 refund to help offset the cost of the damaged item.

We appreciate you taking the time to speak with us and share your feedback.

We're glad to hear you had a great experience and appreciate your recommendation. We also appreciate you sharing your feedback regarding pricing. The initial rate provided is based on market conditions at the time of booking. Because carrier availability, route demand, fuel costs, and market conditions can change, the rate may be adjusted before a carrier is secured. Any changes are always reviewed with and approved by the customer before moving forward. Thank you for choosing RoadRunner to coordinate your vehicle transport.

Thank you for trusting us to help arrange the transport of both of your vehicles. We know choosing a transport company can feel uncertain, so we're glad we could make the booking process straightforward and ensure everything came together as planned. It's great to hear the carrier kept you updated throughout the trip and that both vehicles arrived on schedule. We truly appreciate your recommendation and hope to assist you again in the future.

We're incredibly grateful for your thoughtful review and are honored that you trusted us to assist with such an important transport. We're pleased our team was able to coordinate a carrier quickly and help ensure everything came together as planned. Knowing our efforts made a difference means a great deal to us. We truly appreciate your continued partnership with RoadRunner Auto Transport and your trust in our team. We look forward to assisting you again whenever you need us.

Thank you for your wonderful feedback! We're thrilled to hear your vehicle arrived on schedule and in excellent condition after such a long journey. We'll be sure to share your kind words with the carrier regarding their professionalism and care throughout the transport. It means a great deal to know your experience exceeded your expectations, and we truly appreciate your recommendation.

Thank you for your thoughtful review! We're delighted to hear your vehicle arrived in California ahead of schedule and that the carrier kept you informed throughout the transport process. We appreciate you choosing us to coordinate your shipment and hope we have the opportunity to assist you again in the future.

Thank you for your continued confidence in RoadRunner Auto Transport! We're thrilled to hear your vehicle made it from Missouri to California so quickly and that the carrier kept you well informed throughout the transport. Knowing you've chosen us multiple times over the years and plan to continue shipping with us is the highest compliment we could receive. We sincerely appreciate your loyalty and look forward to coordinating your next vehicle shipment whenever you need us.

We truly appreciate you taking the time to leave this positive review. We're glad you had an all-around great experience and that everything went as planned. We appreciate your recommendation and hope to have the opportunity to assist you again in the future.

We're thrilled to hear your vehicle arrived ahead of schedule and in excellent condition. We're also glad our team was readily available to answer your questions and help make the process easier along the way. It's great to know the carrier kept you informed throughout transit and that everything came together as expected. We appreciate your recommendation and are grateful you chose our service.

We sincerely apologize for your experience and are disappointed to hear about the interaction you described. Providing courteous and professional service to everyone who contacts us is extremely important, and we regret that your conversation left you feeling otherwise.

We appreciate you bringing this matter to our attention and will review your feedback internally. Please accept our sincere apologies for the frustration and disappointment this situation caused.

We're happy to hear the pickup and delivery were completed within the expected timeframe and that the process was a positive experience from start to finish. We appreciate you taking the time to share your feedback and are grateful for the opportunity to assist with your transport needs.

We appreciate your feedback and apologize for any inconvenience you've experienced. However, we are unable to find your booking based on the limited information provided. If you could please provide more details regarding your booking such as the name associated with the order or the booking number, we would be happy to investigate further. Your satisfaction is our priority, and we are committed to addressing and resolving any issues you may have encountered.

We're glad our team was able to keep you informed from booking through delivery and that the transport went as planned. It's also great to hear the carrier took extra care during delivery, especially in a busy area. We appreciate your trust in us and are grateful for the opportunity to assist with your vehicle shipment.

We sincerely apologize for any frustration this experience caused. We did speak with you directly to review your concerns and ensure everything was addressed as quickly as possible. We reached an understanding after discussing the situation in detail. We appreciated the opportunity to work through this with you and are glad to see the vehicle was successfully delivered. We wish you the best going forward.

Thank you for sharing your experience! We're glad we were able to help coordinate your shipment and connect you with a reliable carrier after the difficulties you experienced elsewhere. It's great to hear the transport went smoothly, the vehicle arrived in the same condition, and the timing worked out even better than expected. We truly appreciate your trust and thank you for choosing us to assist with your transport.

We appreciate your feedback and apologize for any inconvenience you've experienced. However, we are unable to find your booking based on the limited information provided. If you could please provide more details regarding your booking such as the name associated with the order or the booking number, we would be happy to investigate further. Your satisfaction is our priority, and we are committed to addressing and resolving any issues you may have encountered.

We're thrilled to hear that your vehicle arrived on time and that our communication met your expectations. Thank you for taking the time to leave a review. We truly appreciate your feedback and look forward to helping you again in the future.

We’re so glad to hear you had a great experience transporting your vehicle for the first time. Moving a car across the country can feel like a big step, so it’s great to know the process was a positive one from start to finish. We’re especially happy to hear the carrier kept you updated and made pickup and delivery easy. Thank you for your kind words and for taking the time to share your experience.

Thank you for your continued trust and support. It means a lot to know you've chosen us multiple times to help with having your vehicles transported. We're glad this shipment went smoothly and that the vehicle even arrived ahead of schedule. We truly appreciate you taking the time to share your experience and look forward to helping you again in the future.

Thank you for your kind words and for taking the time to share your experience. We're thrilled to hear that you were happy with the pricing, communication, and overall service. It's great to know the transport process exceeded your expectations and that everything went smoothly from start to finish. We truly appreciate your support and the opportunity to assist with your transport.

Thank you for taking the time to share your feedback. We're sorry to hear that you felt communication was lacking prior to pickup. After reviewing the order, it appears we spoke with you a couple of times before pickup, though we understand that waiting for updates can still be frustrating.

We're glad to hear that your concerns were put at ease on pickup day and that the carrier provided professional service and a fast delivery. We appreciate your recommendation and thank you for choosing us to assist with your transport.