Alert 360 Reviews

We signed a 2 year contract with Central Security from May 2016 to May 2018 and gave them our bank information for automatic withdrawal. After our contract expired in 2018 we did not renew the contract when they called us. They kept withdrawing from our account with a different /new name Alert 360 without providing any service to us. They also kept increasing the charge every year. We had no clue on what is this charge. We disputed when we found out recently and requested reversal of all those illegal charges from 2018 to 2024. They only refunded 6 months and denied the rest of charges in spite of several calls and emails.

Their customer service is the worst! I had no problems whatsoever when it was FrontPoint but as soon as it changed to Alert360 things went down the hill. FrontPoint always provided the panel's battery replacement and new sensors for free, forget about it with Alert360. Whenever I tried to contact them to get assistance or to talk to a representative it took me about 30 minutes to be able to find a phone number to call them. Once I had them on the phone their assistance was of no help, some of the agents were even curt and didn't see to care about my issue.

We were hit by a massive hailstorm resulting in replacement of all our windows. Called Alert 360 to replace the sensors on new windows and were told that it was not possible to sensor the vinyl frame; thus none all 42 windows were no longer monitored. They refused to let us out of the contract with 1 month remaining. They continued to charge us for 5 months past the contract expiration and continue to harass by mail, email, phone calls. STAY AWAY from this company.

We’ve used Alert 360 for more than 3 years. We’ve had ongoing issues with cameras buffering and glitching. We’ve made multiple complaints and they’ve sent a tech to our home on multiple occasions and the issue is still not resolved. We pay well over $100 per month and the cameras are basically useless. The cameras they use are provided by Alarm Co and the the Alert 360 tech spent 2 days on the phone with Alarm Co trying to resolve the issue and they are still not working properly. Both Alarm Co and Alert 360 have blamed our issues on our ISP and have stated the distance between our ISP router and our cameras are the issue, which makes absolute ZERO sense because our doorbell and front camera also glitch and they are literally 10 feet from the router. Would not recommend!!

Give me a break. Every time I deal with services for this house, I get people on the phone that are apathetic. This is Georgia, the back of my house faces the woods, and they drilled a hole for the back camera where the bugs find it all day every day. I don't have a ladder this high and wouldn't know what to fill the wall with anyway. This is a new house, I closed in October 2022, and I consider this damage installing the wire to the camera. They won't do anything about it which means I have to pay someone to do what they won't do. I'm so irritated by customer service reps who don't give a crap anymore. Post-pandemic has businesses lazier and more uncooperative than ever.

I called this company and asked them could they come and adjust the camera in the back of the house because I had installed a jacuzzi with a canopy and the canopy was blocking the view of the camera. So they told me they would charge me for adjusting the camera. That was last year so I had made up my mind then that when my contract was up I would not renew with them. So when I told them that I was cancelling when my contract was up all of a sudden they could move the camera but I would have to renew for three more years. I said no. Now my camera in front of the house is not working and they want to charge me to come out and see why. Do you think I want to be affiliated with a company like this. My contract ends next month.

I am updating my review as Alert 360 reached out to me and Michelle ** resolved my concerns. My confidence is restored and Michelle turned me back into a potential future customer.

I had service for 7 years at my office building. No real issues with service during that time. I sold the building and went about cancelling all services at it (utilities, internet, security, etc...). I was not under any contract with this company, but their "policy" is they charge for the month of cancellation (get it, it's prepaid and they will not refund) and then an additional month (no monitoring during this additional month). What company with good business ethics charges when they are not going to provide service.

I was able to get to the right person within the company and a fair outcome was achieved.

Do not use this company! I lived in one state, got news my dad had terminal cancer in another state. Had to sell my house, move in with my mom and take care of dad. They were not very empathetic when I told them the situation and that I had to move out of state. They hounded me to keep paying. When I would not pay for services I was not using. They sent a collection agency after me. No one at Alert 360 was empathetic at all. I cannot reach the collection agency. All I get is voice-mail. THINK TWICE before using this company. Not to mention the amount of false alarms and times my window break alarm would go off for no reason. I would love to work out an arrangement but every time I call they say there is nothing they can do, I signed a contract and they have no termination clause. So DO NOT USE this company. All they care about is money.