Cinch Home Services Reviews

The claims process was difficult at first because they recorded some stuff incorrectly. They took the wrong phone number but after that got worked out, it was fine.

I've been with the warranty off and on for about 10 years. I found them on the internet when I was searching for a repair for my washing machine. I had them in for my stove and my old refrigerator and they couldn’t fix it anymore. I’ve also had them once for my air conditioning service. I go to their website and I find the appliance that I'm having a problem with. I look to see, originally, if they cover my appliance and how much it will be for them to come in and look at it. Their contractors are great. They call when they're on their way and they come on time. They're very friendly. I had to have them come in for my washing machine during COVID and they had masks, gloves and the whole nine yards. I couldn’t be happier.

I have submitted several claims with Cinch and they were easy to do. One was on the phone, another was online. When I initially started, it was more of a phone call and talking with someone. Now, it’s more of an online. You just talk to whatever you're looking for. In all cases, the techs were very professional. They respect my home. I just recently had my microwave done, and they did a great job.

I saw Cinch advertised online. I asked about it and they signed me up. I had Sears come for a repair on a dryer. There was a noise in the dryer and the first repairman who came out to fix it said there was just a rusty axle on the one of the belt drives. He tried to grease it up and it only worked for a couple of days, and the noise was right back. I had to call them up a second time. They then came out, they had the part in the vehicle, replaced the belt drive, and it has worked ever since. Cinch was good and they took care of the issue right away.

I really like my home warranty and I've always had an outstanding experience with them. I do my claims both online and over the phone and the process is really easy. I did claims for electrical and air conditioning issues. The contractors were very professional and courteous. Their tech let me know exactly what was wrong and what they needed to do. The work was done in record time.

The company itself is okay. Unfortunately, I have an issue with a service claim that I'm dealing with now. It's not the warranty company itself. It’s the company that the warranty company used, which was Sears. I did a service order on Monday and Sears came out to look at my garage door this past Tuesday. No one came. The technician didn’t call me, so it’s no-show. I called Sears’ department three times and spoke to three different people, but they couldn’t provide me a reason why the technician didn’t show up.

It just made sense that you would have something that if you have something that broke down. The contractors have always been good. Depending on what the issue is, like this last time which was the refrigerator, it seemed to be a long time before we could get anybody out there. But that was just because they were overloaded. One time we called about our dishwasher, and the contractor came out, looked at the dishwasher, said they would order some parts, but then later said that that part wasn't covered, and they ended up not doing anything. I never understood what the issue was there.

We've had our home warranty for 10 years and we've had no problems with it. The last time we had a claim was for an issue with the faucet in our kitchen sink. A tech came and took care of it.

It's very easy to use. When you call, they're right on it. All the contractors I've had have been good. I've had a plumber come out. I've had someone look at my dishwasher and my refrigerator. All of them have been responsive. I had two issues with my refrigerator. The thing I liked about the company the most was they only charged me one deductible because I had the same appliance twice and the contractors came back. I would recommend Cinch highly.

I went with Sears Home Services for their reputation and coverage. They have an easy process and the contractors are very good. I’ve had washer dryer repairs a couple of times and I've been happy with both times.

Cinch is very responsive. More recently, since you can do claims online now and not have to call and do a lot of that stuff, it's a lot easier to get things going. And online, how it's currently set up, it's very easy to identify what the issue is, and then they pretty much get back to you pretty quickly as far as setting up time. We've been very pleased.

It can get frustrating when I don't know what the issue is. One time, it was the water. I didn't know what exactly the issue was. TotalProtect wanted to charge me twice because I didn't know. I just feel like it should be under water. The water wasn't getting hot in my home. So, that was frustrating. It would be nice if there was like a “Describe what's going on.” The last claim I did was on the air, which was fine. It just said air. I was like, “Okay, well, they'll get it.” They were able to. But with the instance with the water, I didn't know what the hell was going on. Also, it would be nice sometimes to talk to an agent. Other than that, submitting claims online is decent. They get agents out pretty fast.

The process of submitting a claim is very simple but the results are not always simple. It takes so long. Our refrigerator went out on June 28th and that's when I made the claim. It may have been the latter part of August or early September when everything was resolved. During the process, I was the one doing all the calling to find out what was going on with the claim. They would say it might take 7 days or 14 days. When they approved the replacement appliance, they said it probably would take about 21 days. It wasn't like I was calling every week or every day. I waited the time frame. After it didn't come, then I started calling to make sure they hadn't forgotten about us.

Cinch is great. I tell other people to do it and not get themselves stuck on high appliance bills 'cause these appliances are very complex these days. When I file a claim, it's always fast that I'm assigned and in contact with a technician. They usually come within a couple days. They are always very good, helpful and nice. They fix the problem.

I usually call in and submit claims to TotalProtect. I don't do well doing it online. The company has helped me getting replacements done. They've actually worked well with the servicing company, for them to call me and get set up and get the work done. They got to do some plumbing and they had to go into my wall. They'll knock it out, but they won’t replace it. I had to get someone else to come back in after they knocked it out and got in to fix it. Then I had to call a separate contractor out to replace the drywall. Overall, they’ve been very good so far.

Normally, I submit claims over the phone. My interactions with the representatives have been very good. The contractors are very good as well. The last one I had was very nice, polite, and courteous. I would recommend Sears.

On the latest service we had with TotalProtect, the contractor they sent out was great. They were very experienced, well knowledgeable, and I would highly recommend those individuals to anyone. They dealt with the air conditioning, and they were great. We did have a problem with the claim before that, and that was why they had to switch to a different one. As far as submitting claims, I have the option of calling in on the phone anytime 24 hours a day or going online. So, I find that very helpful. Some of the contractors have not been what I felt up to par. But I've been able to always resolve my concerns with them.

I switched from TotalProtect to another home warranty company and when I needed them, the stuff they told me that was covered wasn't covered. I was stuck with a huge bill, so I switched back from them back to TotalProtect. I've been here ever since. My advice, figure out what’s covered and what's not and don't just take somebody's word for it. Get it in writing. TotalProtect provides a good service to me.

Cinch is providing services for Sears, which was who we signed up with. Like most of the systems today, the automated system online is usually less than satisfactory because often, you couldn’t fit claim information into a nice little check box. My wife wouldn’t even attempt to deal with it anymore because she’s too frustrated trying to get through automated systems. So ultimately you always have to go to human contact to get things taken care of. I've had several claims and the last one I sent in went completely unresolved and I made the repairs myself. The contractor never even showed up and I’m not at all happy. But the previous claim was great and the other contractors sent out were good.

We've only had the warranty service a little over a year, but we've shopped at Sears for years and years and we've always been happy. I've used the warranty once and the technicians have been absolutely awesome. It was very easy to make the service request too. I just went online and scheduled it on my iPad. They then came out and showed up. It was very simple.

Submitting a claim to TotalProtect is sometimes difficult. Part of the struggle is having 5,000 different passwords to every single thing that functions in your life and trying to log in to their system to manage your account. I used TotalProtect not too long ago for an air conditioner and I had to get some kind of code. I hadn’t used them for a long time and I was a little frantic because it was hot. You want to get someone here as quick as you can. But it worked out. I figured it out and they had a good response. The technicians have all been good.

Have had coverage with Cinch Home Services since January 1, 2020 on two homes. Our primary home in Indio, CA had the attic fan fail in August when temps were over 100 for weeks. After 16-years of use - the motor started screaming to point we could not keep it turned on. The sound was so loud it was uncomfortable to hear both indoors and outside. Cinch could not find a service provider for three weeks and finally required us to find our own. We called Hydes. Hydes came out and stated that besides the noise - The motor was no longer working at full capacity and was not repairable. Cinch refused to pay the claim because as they stated the motor had to "not be working at all." Which meant that we had to run the loud, screeching attic fan for as long as took for the motor to stop. Can you imagine how ridiculous this requirement was to only cover the replacement of the attic fan only when the motor no longer worked? The fan was not usable but because the motor turned on it wasn't covered. Cinch refused the claim and we had to pay the cost of the replacement out of pocket. It was certainly not an option to let the fan run until it stopped working and we remain stunned at the horrible service Cinch thought we should understand and accept. We cancelled both our policies the same day and I highly recommend you look at any home warranty other than Cinch if you don't want to be disappointed when a covered repair/replacement is thoughtlessly denied.

I needed something for my refrigerator and I used a coupon. Sears came out and checked it and then they told me why don't I look up and get the warranty for everything else instead of paying the price every time they came out. I got the home warranty and recently, I requested service for my stove. They had to order the product because it wasn't here locally. When the part came in, they gave me a date when they would come back and the gentleman was on time. He did the job and he was in and out in less than 10 minutes. It was good. The time before that was another job that took some time but that was also excellent. The only thing I have a problem with is when you go to make a claim. When you call in, why do you want to pay $100 before you even talk to somebody? Apart from that, I'm glad I have the warranty and I’ve enjoyed it. I also told people about my experience with the home warranty and they've also got it, so they're good.

We got TotalProtect 20 years ago when we first bought our first house and they were awesome. When we moved, the Realtor gave us a home warranty but I didn’t like it. So, we went with TotalProtect on that as well as my son's house that I own and I'm probably gonna put it on my other son's house too. I always called in my claims and usually, they would send a text message as to the service provider and when the appointment would be.

The service has been good with TotalProtect and I have no problems when I submit a claim because they refer me to someone in the area. I called them about the dryer, and they sent an excellent person to take care of it. I had some service people come out before and they had not done a thorough job. But it’s working like new now. The person who came last cleaned it and pulled it apart. He pulled it from the wall and checked outside. I plan to call someone to come out and service the furnace, but I haven't gotten to it because there are some other things that are going on. TotalProtect is a good plan to have for long-term planning if something goes wrong in the house.

I've always had a home warranty. I was with Old Republic then switched over to another one and I wasn't really happy with the quality of service technicians that come out. Sears has one of the best service techs I've experienced. The one thing I didn't like is that they sometimes use the last third party. I think they flagged my account. It's always a Sears tech that comes out. I may wait longer but at least I get the Sears tech. I've been very happy with them. I don't use it as much as I think I should meaning sometimes it's just simple stuff that I can go fix myself and I just do it as opposed to hitting the easy button and calling someone but for what my needs are, it's aligned very well.

My bank sent me Cinch so I felt like they were more reputable. I had a pretty good experience including when I submit claims. I made one for my oven as the igniter went out. I had a good interaction with their rep and they sent out an excellent technician. He was able to repair my oven and replace everything.

The part that I called for wasn't covered but the people that came were very reasonable. I paid the deductible and had them fix my garage door. The gentleman that sold me the policy was here working on my dishwasher. I'm recently divorced and I really found comfort in getting this policy so that I could know who to call when I need something. I've had to use it once and it was relatively easy. They can quickly take care of the problem. It was great.

I submitted a claim for a furnace issue this year. The process was a little bit too automated. It was annoying. They use voice service and it's, “Press this for this.” I don't need that, especially when I've got issues with the hot water leaking in the house. This is way too personal of a business to go through an entire process and not talk to a person. But they called me the next day. I have no complaints about the provider. He was good and efficient. He came with his mask. Everything that you would think that somebody would do, he did. I've also used Cinch for a couple of things and they've been pretty good.

I have a leak in our water softener. The original plumber contacted by Cinch, Quandt Plumbing in Oshkosh, WI had us on the schedule for three days and on the morning they were to arrive they backed out. This was Friday two weeks ago. After a number of hurdles and days later, Cinch finally gave the go ahead to contact our plumber. So he gets hooked up, or so we thought, only to find out Cinch is now giving him the run around as well with claims they are not getting his applications or W-9 forms. This is not true and he sent them again. In the mean time our leak is now into the third week. I, my wife, and the plumber have spent so much wasted time on the phone with Cinch it is unreal! I have called back yesterday and today and keep getting the standard run around that our information has been sent on to the next department and it will take another 24 to 48 hours to complete. I have spent around $75.00 a month for this service for many years with very few claims. It just gets worse. When you do call in to speak to someone you can tell these people discussing your claim are working from home because you can hear babies crying and dogs barking in the back ground. And you keep getting transferred to someone else and then you hear it again; "You need to wait 24 to 48 hours for your information to be processed". It's insane! Do not get hocked up with this company. I am out as soon as this is done. I have to wait now because they already processed my $100.00 deductible.

Up until recently, submitting a claim with Cinch was good. Usually, I call or I log on, and I just tell them to have a tech come out. Usually, they're out within the week. I’ve liked all of them. They've all been really good. But it’s taken me two months to get my microwave taken care of and they still haven't called me back. This is the first time we've had issues.

Cinch seemed like a good deal. Submitting a claim with them was fine. We've used it once. The contractor that came was very nice. We had an ice machine put in, he just put it in, took about two seconds and he was gone. We were very satisfied.

The claims submission was very easy and it was good dealing with their reps. Overall, it was easy, prompt, and well done.

The only thing I've used Sears for so far has been mainly my refrigerator and it has been pretty good. I have a poorly made refrigerator but it's not Sears so it's not their fault. They have repaired it without much difficulty or problems each time. It just does not seem to wanna stay fixed.

Previously, we were with Sears and they were so expensive. We were so unhappy with their service and so we looked for someone else. Cinch Home was number one on Consumer Reports and we went with them. Our first claim was for our air conditioner which needed to be serviced. It took a while for Cinch to get servicemen out as they didn't have any close by. Still, they took care of my claim quickly and easily. The service cost exactly what they said it would cost.

I still have an open claim for my fridge. Two companies came and diagnosed the problem. When I called, the first technician came, diagnosed it, and fixed it. After three days, it was the same issue and there was nothing working properly in the fridge. I called back, and TotalProtect sent a different technician from Sears. He came, checked and declared that the fridge will be replaced, so then he sent the report to TotalProtect. It's been a month and I'm still waiting to get an answer. Apart from that, when I opened the claim and they responded on the phone, they were good. They're always friendly as well.

I went with Cinch since I liked the way their coverage sounded and it was reasonable. I've had them for almost 10 years now. Sometimes, I have a problems getting a hold of the contractors Cinch Home sends me to. Sometimes, they give me a contractor that doesn't work on my appliances so I have to look somewhere else. Other than that, the contractors they've sent have been good. They know what they're doing.

I've used Cinch once and it worked but I didn't get what I wanted. I was surprised it took so long to get somebody out. When I went to schedule, I had to do it online so I went online. This was a Monday or Tuesday. It showed there was a Wednesday appointment. I selected the Wednesday appointment then it came back and said that was not available. I could have next week. If an appointment time is not available, give me what's really available.

TotalProtect is good, and I am pleased with the last group of people that they sent here. We weren't getting air in a couple of rooms, so I needed some work done on my air conditioner. The problem was then taken care of. The contractor was very nice and I really like them. I like the service spirit too. So far, all my appliances are working well. I appreciate the way that the claims are done now because when you call in for something, TotalProtect deducts the money right away. There's one issue that we had though. The contractor wasn't notified that the 125 was inducted right away, but he said, "Well, no problem, sir." It's taken care of.

I've had a couple of things repaired through Cinch Home in the two years I've been protected through them. Submitting claims was difficult but now, it's a little easier especially on the computer. Everything is done online and if I have questions, I can call. It's still hard to get through on the phone though as there's something screwed up with their service.

My air conditioner stopped cooling. Cinch got a local vendor to come out and do a repair and it happened within a day. The vendors also called when they were on their way. So I didn't have to waste the whole day like the cable people. It was overall, very good.

We've had TotalProtect for years. When our refrigerator was leaking water, we made a claim and we heard from them. A refrigerator guy came out (it didn't take very long at all), figured out what the problem was, and got it all fixed. He was able to do it on the day he came out and it all went super easy.

I have paid my premiums to TOTAL PROECT since 2009. Now, in October 2020,Our refrigerator goes out and they do not want to pay. Their technician, mind you diagnosed the refrigerator as overheated. TOTAL PROECT states that our refrigerator a Kenmore elite, is a standalone refrigerator and apparently is supposed to be kept in the middle of your kitchen and not in the designated location. When researching standalone refrigerators, Not a single refrigerator like mine is shown. Obviously this is a ploy to not pay the claim and to reduce their cost. It’s very understandable why this company has such poor reviews.

The claims process is pretty simple. Any questions that come up, I use the chat box to initiate a call. However, what happens is that if I click on a vendor that Sears is using for a third party, it seems to go over and says I can't leave a voicemail for them. I've had that happen a few times. But then it's a pretty good deal. I can maintain my cost and budget.

Cinch has been good, for the most part. Their reps have always been very professional and very efficient. But sometimes, it can be a little hit and miss on who their local partners for different services are. I had a couple of issues back in the day when I had them in Colorado. I sometimes question who they have locally, more so in Denver. But I'm in Omaha now and I haven't had any issues with the providers that they have here. They've done what they're supposed to do.

With TotalProtect, submitting claims is very simple and easy. I've had appliance issues for the most part. The washing machine wasn't working, our dryer was not working and our stove wasn't working. I had another warranty company before I'd got them and that was a nightmare to work with. So, I really highly recommend TotalProtect.

On the 14th of September, I put in a request to have Cinch service my dryer because it wasn't drying properly. They sent a technician out, appropriately, the following day. He came and diagnosed the issue and said I needed parts. Since then, I haven't been able to get any support. It turns out that the part is no longer made but now there's no one that I can speak to. Every time I call the customer service to find out what are the next steps, they keep saying it's been sent to research and they'd call me back in 24 to 48 hours. But there's nothing and it's been more than 21 days. I still have no resolution. I called this morning and it was the same thing - they were gonna escalate it to research and they're going to respond to me in 24 to 48 hours. I'm still waiting and in the meantime, I don't have a dryer that works to support my family.

It's easy filing claims online or over the phone with Cinch. However, if I wanna speak to a person, that's very difficult. But then the technicians have all been very nice. They weren't always able to fix the problem, but they were fine.

The contractors from Cinch are in a hurry to get their day done or get to the next stop. Some are more friendly and talkative than others. But generally, they're all just overworked. They're not very friendly and kinda irritated. But I'm all about the service. If they're honest with me and then they order the part, come in, and put it in and that fixes the problem, I'm good. I've had three guys for three different things recently. The last time I submitted a claim, I didn't know if it was clear that I had a scheduled appointment but when I went back and looked on my phone, it did show that I was on the schedule.

I got a warranty in case something breaks down. I have to do my claims to TotalProtect online. It's easy. On my latest experience, I wanted a documentation that the contractor was here, and I didn't think of it when they left that I had just realized they didn't give me a receipt or any invoice. I tried to call and I left a message for them stating that I didn't get one and I wanted one. Then I went online and did the survey, and I put in the survey that I wanted documentation, but I never got anything. Other than that, the contractors came in and did the job right away.

My experience so far has been good. I've been with them for about a year and a half. I have Sears products and I knew that there was a warranty service that went along with it so I got it. Their process is fairly easy. I submitted a claim with my dryer once and the contractor came out within a day or two. They weren't able to fix it then but they were able to get the right people to come in to fix it. They were very professional and they did their job very well.

We've done three claims in the last 18 months and it's been really easy. I can either call or go on the website and put the claim in with the appliance. I typically get someone who's able to come over within a day or two. The most recent one was for our dryer. It wasn't staying hot. The guy who came out had put a new timer in and fixed it. He already came over for our washing machine two months earlier. He was wonderful and fantastic. We're really happy with the service. One of our credit cards had run out that we had it on and we got a reminder that we didn't pay. We needed this service so we renewed.

I've had TotalProtect for quite a few years. We're satisfied with it. Sometimes, I get a snag but for the most part, we're happy with it. Their claims process has been pretty smooth. I normally do it ver the phone and the representatives are always friendly.

I'm glad I have my Sears warranty. I've had it in the past. As a matter of fact, I was talking with my younger sister one day about the water heater and she says, "You don't have it covered under Sears? You know, if they can't fix it, they'll replace it." That's when I purchased the warranty. Sure enough, my washer had been cleaned by Sears of a couple of times. The last time, they couldn't fix it so they replaced it. I was very impressed and I'm so thankful.

I made a claim to Cinch for a plumbing issue. They came out quickly and got it taken care of. I had a toilet leak and a shower leak, and they fixed both of them. The tech was great. He knew what he was doing. He fixed it and was nice about it.

My experience when I submitted a claim with Cinch was good. But I had one terrible experience with one of their providers. It was a couple of years ago. He came out for my air conditioner. I will never give him business because he said my air conditioner had a hole in a pipe way at the bottom and it had to be replaced. He said it was from retained water. I didn't have any of that because I made sure that my thing was clean. Even when I had to cut grass, I turned my unit off and I blew it out. I took every precaution just like I do now with the new unit. That tech lied.

Submitting claims to Cinch has been really easy. I just go to their site and type in what my problem is. When their techs come out, they ask what the problem is and after I tell them, they fix it. Cinch has met my needs.

When I call in to Cinch, I get an answer and I've always been really thankful. The reps have all been very nice. For my septic system claim, they initially gave me a plumber's number and I told them that the claim was not for a plumber. It worked out as they chose the company that I have. I gave Cinch my $125 deductible and a month later, they said everything was fine. Cinch customer service is very helpful. If I'm not satisfied, I go through their customer service and they get someone else out to my location.

My home warranty is good. The claims process is pretty simple and easy. The technicians have been good and did a professional job. My experience with Cinch has been pretty good so far. I'm very satisfied.

We had someone out here to fix one of our Sears products. They explained the Sears warranty to us and we thought it was a good idea. When I have a claim, I have a number that I've held on to. I can call and report my problems to them. I know I can do my claim online but I prefer to call. A recent claim we had was for our dishwasher. The tech was excellent. Every single one of the contractors that was called has been able to fix the problem and that was great. I've been more than happy and more than satisfied with my home warranty.

I have a home warranty policy from Cinch. My refrigerator stopped working, so I contacted Cinch and game them the model and serial number of my fridge. I paid the $100 deductible, and after that they told me that my unit was covered under a limited manufacturer's warranty and refused to repair the unit or put my deductible toward repairs. I now have to find a different repair company and pay them. This company is a scam.

Cinch's claim process was easy and very convenient. But I haven't spoken to their customer service because I figured that when I get off work, they are probably closed, so I just do the online process. Their technicians were pretty good too. But there was a particular one where the waiting period was all day. The window was too wide as they said they would be there between 8:00 and 6:00. I would have had to sit at home all day to wait on them, so they had to come out a second time.

I love TotalProtect because of the fact that it saved me money as far as the out of pocket costs that I would normally have if I didn't have it. I'm glad somebody turned me on to it years ago. It helped me out tremendously. The one technician that we've had several interactions with is very knowledgeable and he explains a lot. My brother and I both feel very confident with him when he comes to the home. I had a good experience so far.

I hadn't had any difficulty submitting claims to Cinch. We had problems with the last one where I had to have my garage repair. But they were working with me and the rep walked me through everything. The contractor was nice enough to get the paperwork to send it in today. I know it's a lot going on with the COVID virus. We just all have to be patient.

Cinch Home Warranty is a joke. I don't recommend Cinch, go with any other company.

I can do claims with TotalProtect by telephone, and now, online. It's very easy. The claims representatives are very courteous. Then overwhelmingly, the technicians that come out are professional. However, I had a slight problem with one a few years ago when we needed to have our air conditioning unit replaced, and it was done under the warranty. The contractor who came out was really the worst. We were out of town for about a week and a half and he knew that. He could do everything while we were out of town. If he needed to get into the house, our son was there. But he procrastinated in terms of picking the unit up and getting it installed. Then, he had the audacity to try to get upset with me about saying that he knew he would have a problem with me. I said no.

A friend recommended me to HMS. I've been with the company for at least five years. It's fairly easy to submit claims. I just call and someone usually texts my claim information, and I usually get a service person within two days. The only thing I'm concerned about is when I joined with the company, my co-pay was $85. Now, it's gone up to $125. I would think that being with the company longer, you would get more of a discount, not an increase. At one particular time, I had HMS on three of my homes. Now, I have them on two. I have it on multiple dwellings under my name, and I still don't give a discount.

Cinch Home's coverage was a bit cheaper than other providers. I went with them and submitting claims has been easy. As soon as I call my claim in, I get a response quickly from their service provider. Their contractors are usually on time and they do what I needed done.

Cinch was recommended by our real estate agent when we purchased a used house. They had a great deal running so we decided to purchase one of their better plans.

The claims representative took my refrigerator request quickly and got my claim picked up right away. The contractor was out in another call and he decided to call me to come by. I told him he could, and he went right away and fixed my refrigerator. It's been working very well now. So far, I've been very pleased with Cinch as far as getting my appliances fixed.

I've been here for a long time and I figured I needed a warranty for my home. I've had Cinch for about four years, and I'm satisfied. Submitting a claim was time-consuming, though. Otherwise, it was fine. It took three weeks to schedule an appointment. But the contractor was good.

I've had service with Cinch Home for a very long time. I like the convenience of their warranty. Using it has been very easy to do and things always work very well. The last time I submitted a claim, I called and it was really simple to go through their process. I was surprised at how quickly they called me back. There was a time when I needed to get follow-up service done and I was wondering if there was anything Cinch could do to simplify that process. It could've been a smoother follow-up. Aside from that, I've been really happy with Cinch Home. They have taken care of everything they need to take care of.

Cinch Home Services is very good. The contractors that come out are very thorough, courteous, and they do their job. I have no complaints in any of the services I've had done through their warranty program. I'd tell others to get it.

Our refrigerator was freezing up and the ice machine wasn't producing ice. The interior of the machine wasn't getting cold. We did a claim to Cinch. The technician they sent knew exactly what the issue was based on the model, he took care of business, and he said, "Hey, just leave it. It will be frosted for about 48 hours. Then plug it in, everything should be good to go." It was. The technician was very nice, friendly and very thorough. He even came back a day or two later to check up and make sure everything was still on track and still working well. His diagnosis was 100% on the money. That was really neat.

My wife submitted a claim to Cinch Home for our AC and it was a simple process. Their contractor was professional and got the fix done quickly. He was super friendly.

We've used our home warranty multiple times. There was an instance when I came home one day from work, I walked in the front door and it was hotter than Hades in my house. I went upstairs and my thermostat was blank. So I called up TotalProtect and then I reached out to the people that they set me up with. They came in and fixed it in no time. Same thing happened with my hot water heater. I also used TotalProtect for my upstairs shower when there was no water pressure up there and it was taken care of.

Submitting claims to Cinch Home has been very simple. There was a time I submitted one for a leaking toilet. Now, I'm in the middle of an ice maker claim. For my toilet claim, Cinch had contractors out the next day and my issue was taken care of. It would be easier to talk to a live person though when submitting claims versus going through their automated system.

I've been with Cinch Home for years. After I bought my house, I got one of their brochures and looked at other warranty providers. I liked the amount of things that they covered which included heating and air conditioning. I also have washer, dryer, dishwasher and refrigerator coverage. Being a single-female home owner without a handyman to depend on, this warranty has worked out great because they send out good quality contractors who get the job done. The coverage makes me feel comfortable and secure knowing that i can call and get someone out to fix whatever is broken.

Our washing machine had a problem a month ago and it's been repaired. We also had a claim for our dishwasher and we were extremely happy with the technician. This is our second home with TotalProtect. Our first home was associated with our mortgage company and we got TotalProtect in 2011. Submitting a claim is so much easier now that it's online. When we first had it back in 2011, I had to call them and submit the claim. I'm also glad that I can go ahead and make the deductible payment online.

Most recently, we had a toilet which was leaking everywhere and so there was water in my bathroom. A tech came out but when I turned my claim in, it had to be rerouted to a different plumber. The tech who was sent out was fantastic. After all was said and done, my toilet was repaired twice and ended up being replaced after the plumber's third trip out. It has been great since then.

I call TotalProtect through Sorenson and so far, it's been good. I've had good experiences. The contractors seem to be fairly skilled. The AC technician, the one for the washing machine and the other one for the living room ceiling fan have been good workers.

Review of Cinch home services and total choice.

TotalProtect has been a necessary service. I call them to submit my claims. I prefer to speak with a representative to make sure I'm requesting the right service. I had a problem with AC claim that I had to call multiple times, and it took over six months to fix. TotalProtect sent an incompetent contractor. The first time my AC heater went out, they thought they fixed it. But then it almost caught on fire. Whatever they did, we were able to catch it before it caught on fire. But they destroyed my whole system. It melted some pieces up there. TotalProtect sent out another group to try to give me a new AC. But that person wouldn't do the right thing. They didn't get the right permits. It was ridiculous. But it's been resolved.

Sometimes, I've had problems with Cinch Home. It's not all the time that I get good technicians. Some are professional and others are hustling me. There was a guy who came out when I had problems with my dryer. He said that he had to get with Cinch Home and go through the parts needed. I told him that if he did such work then he should have the needed part. He shouldn't have to call the warranty company to approve the claim. If I already know what the problem is 'cause I've had someone come out prior to Cinch's contractor, Cinch should let me have a say in who's coming to my home.

I have had coverage with TotalProtect going back four years. I read around and I spoke with a couple of service technicians in plumbing and air conditioning, and asked them about the groups that they worked that had warranty programs like this. They all said that TotalProtect was one of the best and easiest ones to work with, and that they were fair instead of trying to take every possible penny.

When reporting an issue with my AC, I was asked to pay a $125 deductible before they would submit the request. I ended up not using the warranty and have yet to receive my $125 deductible back despite numerous phone calls in which I was forwarded to different departments with still no answer. I have also emailed the email address that they told me to email and I’ve gotten no response in over a week. I was assured by a supervisor that I would receive my deductible back within 8 to 10 business days and it has now been 21 days. do not let them charge you a deductible until the service has been scheduled!

I'm a satisfied customer. I've had a recent claim for my ice maker, which was leaking and not producing any ice. The first time, I did the claim online, and the second time, I had to call. It might've been a duplicate ticket, but overall, both services were good (phone and the website) and everything is working fine now. I also had an incident with my washer when I had to have it replaced. Cinch sent out the wrong color washing machine. I didn't want a white one and I didn't know anything about the restocking fee. I didn't read the fine print and it was my fault. They paid me out of pocket and I went and bought my own washing machine and the color of choice.

TotalProtect and Cinch Home Services have always paid but getting them to do what they're supposed to do is like pulling teeth. It's never been just easygoing. Also, they would say stuff and I don't think that they're fully aware of what they're really talking about. My AC unit went out and they had a lady on there and she was trying to explain to me about the AC stuff. But she's not an HVAC person. She was explaining stuff and saying, "This is the way it is and this is what you have," which in reality, it wasn't the way it was and it wasn't what we have. I could tell she was reading something from a paper. But she was just trying to do her job. That was also part of the process of kinda pulling teeth to get them going. Once they got going, they did what they said they would do. I hate the beginning of the process but they have been okay with me so far, all in all.

My parents have used Cinch Home for years. I got them as well and their claims process is very simple. The techs they send out do very good work. I've had no problems at all with who's come out. So far, they've helped me with my stove and my washer. I had to have a new stove put in because they couldn't fix that. So I've got a brand new stove, which I didn't mind because the old one was the original stove that was put in when this house was built. With the washer, they were able to fix it and I got just a new thing that was put on it. Then, I had one thing that wasn't covered under the warranty, but it was only $40. No big deal.

When I called Cinch, I told the young lady what was happening and asked for a service. Then it went about five days before I even heard anything from them at the end. I called and they said they didn’t have anyone in this area to do the service. They authorized me to get someone to do it and to pay them the service call. So I had somebody come out but with some $6,000 worth of replacing air conditioners.

This started around July 20th. The first repair company Total Protect initially sent to my house did absolutely nothing but turn the knob to the stovetop. Because it came on, he took a picture of it and reported that the stove was working. Within the hour, the stove wouldn't come on. After waiting for 2 more weeks, Total Protect sent another repairman to my house. This one informed Total Protect the stove needed to replaced and was too dangerous to even remain plugged in. After this, it took Total Protect over a month to decide if they would approve the new stove. The approval was granted on September 5th. However, no one bothered to call or send any type of notification to let me know. I just happened to call them back on September 10th. At that time, I accepted the option for a new stovetop and was told the stovetop was being ordered. Today is September 25th and I am still without a stovetop. Save your money. Total Protect's contract is not worth the paper it's written on. Horrible customer service and business practices.

We've been with Cinch for about 12 years and we've always been satisfied with everything. We have recommended them to our friends and some of them joined. My brother-in-law and another friend bought it too. However, the last time we submitted a claim wasn't good. It was our icemaker in the refrigerator. The guy came out and fixed it. But with the freezer, you can't really try it out before they leave. It wasn't making any ice before but the next day after he left, the whole freezer was frozen over. It seemed like he made the whole problem that we had much worse.

The Sears monthly price and coverage is equal or better than everyone else. I usually do claims online. They get a serviceman, and usually, they're out here and have it done within four to five days at the most. I live out in the country and the regular repair here is a week to 10 days. I've had two rounds this year and both times have been very professional, very good, and maintained COVID protocol. The first was my water heater. They were out the day after I called in the repair. They had to have parts ordered. It was over a weekend so they came back the next week and got the parts replaced, and everything was fine. My house has almost all double appliances and I couldn't afford the repairs if it weren't for the repair policy.

I don't have a lot of money to be able to have things fully replaced or money for calling somebody that's going to be charging me an arm and a leg to make a repair. With my warranty, I at least know what it's going to cost me if I have to have a repair done. I do my claims to Cinch by phone and sometimes, it's a little frustrating once I get somebody that doesn't speak English well. Other than that, we haven't had a whole lot of issues. I love the contractor that I got for my heat and air. I've been very satisfied with Cinch. If I wasn't pleased with an experience, I'd let them know about it, and they'd fixed it.

I had heard bad stories about home warranty companies, but we haven't had a bad experience with TotalProtect. We've had two, and they've both been good. I was surprised at how smooth it's been. This last time that we got somebody, there was a problem with me trying to submit my claim on the internet. It kept rejecting it and saying that I needed to call, so I called. That's not the first time that I had a problem with their website, but it wasn't something that couldn't be rectified with a quick phone call. It didn't take a lot of time to get to talk to somebody. The call was 10 minutes and they were friendly. We then got an appointment scheduled for two days later, and the guy came and fixed it the same day.

We've used Sears for years for all our repairs and their customer service representative recommended Sears Home Warranty. One of our appliances ran out of warranty, and she recommended doing the appliances. I thought the policy is good. We own three homes and we did all of them through it. Submitting claims has been easy and if I had any questions, their reps would answer me if they could. They submit the claim and it's always taken care of. Also, the technicians are always prompt to fix our issues and if we have to order parts, they’re prompt about following out and seeing what time they could schedule an appointment. They make it accommodating for us. They've worked on our AC units, stoves, refrigerators, washers, and dryers. There hasn’t been a problem yet that we've handed over to Sears that they couldn't fix.

Submitting a claim is easy and affordable. If something breaks, they'll come whenever I need them to come, and it's a good system. But if something keeps breaking, they should keep coming to come fix it or give me a new one for free because I'm paying for Total Protect.

Navigating Cinch Home's website is extremely easy. When I submit a claim, I get an email and a text message with the contractor's contact information and what the lead time is. The people Cinch picks are so responsive and they get a hold of me before I have to reach out to them. I've had a very satisfactory experience with this company. I can't ask for more. I recommend them.

I've had Long Foster for more than 10 years. I purchased three homes and each time I bought or sold the house, I transferred my home warranty. I'm also a landlord and I've used it for my tenants as well. When my tenants report there is an issue, I'm able to call and get help. It's a good support system. I can submit claims online but I still like to talk to a person especially because a lot of times, I'm making a claim that's already secondhand. I'm the person with the account but it's something that my tenants have reported so a lot of times, I would rather call and speak to somebody. Then, sometimes I have a service and I think it's one thing but when the tech comes out, it's something else. I've been able to call back and have it redone. Also, it's rare that a service is not covered. I've been covered for the most part, or part of it, and I do what I have to do with the rest of it.

Submitting a claim with TotalProtect has been very simple. I do it over the phone and the reps have been very good. Then, I'd be told when the techs would be out only when after I called back the second time. Since I've been with them, I've only had two problems with the people that they've sent out and they have both been in the plumbing department. The first people they sent out when I had a leak said that it was my water heater. They ended up coming out five times because after they replaced the water heater, which took about a month to get, my closet and carpet still continued to get wet. Then they came back the second and third time doing stuff with the water heater. I'm not a plumber but I never thought it was my water heater as I had never had any problems with it.

I've known about Long & Foster for many years. I was a real estate agent with them more than 10 years ago and it was the main reason I went with them. I've had previous homes and used the services. When I was an agent with their company, I had many buyers who chose to purchase their home warranty. It was always something very positive to share with my buyers, so when I was ready to make purchases, it was a no-brainer for me. It's money well spent and even now, if I knew someone who was looking for a home warranty company, I would recommend them.

I've always had the Long & Foster plan and my problem is I can never get in touch with a live person. Cinch took over and it's the same problem, but the online thing is very easy. The moment I call, I get a link and then I get in the link and describe the issue. Within a minute or two, I get the name of a provider with their phone number and all the details, so I am able to call. The problem mostly is when I call the provider, and they don't pick up or sometimes, they don't return the phone call. Mostly with Cinch though, I don't have any problems. They check if everything is fine and if I need help with fixing an appointment, but if I say yes, nothing happens after that. Other than that, I like the people who came over here. The technicians who come are always courteous and competent.

We've had Total Protect for quite a while and I've been happy. When we first bought our house, we got some information and the price was reasonable. We've had several different claims throughout the years, including air conditioning, hot water heater, and thermostat. They replaced my refrigerator, my dishwasher, and they fixed my dryer, so it's all been good. The contractors have always been great. The people they've sent have always been very helpful.

I was looking on the internet and I randomly chose Cinch Home. Then, I was totally satisfied, so I stuck with it. And now, it’s been over 12 years. They've always been professional and always met the needs of whatever it was. Once you make the phone call, they transition to a representative. I'm a person-to-person type, so I've always utilized the representative versus the internet or the programs they have set up. But one of the things is that all of the representatives that I've ever spoken with have always provided me with quality customer service and they've been wonderful. They represent themselves very well and if anyone that I've spoken with that couldn't handle it, they transition me to someone that could. They were always polite in the transition, too. They always, in the conversation, let me know that they were going to connect me with someone that had more insight on it and they have always been hands on.

We purchased a home in November of 2019. Our warranty was purchased at time of home purchased. We added - and paid for - extra coverage to cover our washer and dryer as well as our septic and pumping. Once we actually had a problem with our ejector pump, we were told they don't actually cover it. Even though when I added and paid for extra coverage that only reason was to cover our septic and ejector pump. They will take your money and find a reason not to cover your issue. Also, they will repeatedly repair instead of replacing. At times, spending more to repeatedly repair than to replace. No one pays attention to the actual value of the item versus the cost to repair it. When they "deny" a claim there is no explanation and no person or number to talk to at their "authorization department." It is really just the runaround. I would never do business with them again.

I've always had home warranties on my homes. When we closed on the settlement, we were given Cinch's number and we were told us to sign up with them. We did. They have a great process. I had a problem with one contractor but you have those in all situations. Otherwise, our contractors have all been pleasant and courteous. They protected themselves with masks. They did the job. And usually if they needed parts and things, they tended to come right back and serviced everything that needed to be serviced.

The representatives are understanding and they know their job and the rules very well. After I get off the phone with them, I never feel that I am in the clouds or lost in the sauce, so I really appreciate their patience. Our home warranty was a closing gift and putting in claims has been easy at first. However, dealing with COVID now, a lot of the operators are not working and I automatically get the robot operator that sends me to start a new claim. That can be frustrating to go through, especially when all I wanna do is get an update or speak to a representative concerning the claim.

Pentagon recommended Cinch to me and I've had their coverage for several years now. When I submit a claim, I call and get an automated person and I would not talk to it. I would wait a few minutes and get a live person and explain my problem. Afterward, I get an email. The reps are always professional when I talk to them. Even when I told one lady that her accent was too heavy, she asked me "If I slow down, would that help you?". I said "of course". I'm about to be deaf and she didn't mind. She slowed down and we got through the process.

Cinch has a pretty simple claim process and their contractors have been fine. One winter my furnace stopped working. Their contractor came that day and replaced a part. When my dryer stopped heating, someone came and replaced some parts too. And when my heat pump did something in the summertime and I had no air, that was fixed too. Cinch seems very timely. They do follow up and make sure that you have gotten scheduled appointments.

Our house is older and we've had other home warranty services before. We knew Sears did a good job, so we went with Sears. It mainly started with our refrigerator. It's a Kenmore refrigerator by Sears that remained in the house when we moved in. We used that to see what Sears had to offer for home warranty. We recently had a repair done on our stove and it went very well. The burner on the range wasn't making a good connection, and we also had the tech look at the other burners and make sure that it’s in working order. He was very good. He stayed until the job was finished, gave us some advice on some things and did the repair job just the way we wanted it.

I used to be with American Home Services and I didn't like their service, so I switched to TotalProtect. I submit the claim online through their website and then they give me who the technician is gonna be. Then I call the technician for an appointment and it works pretty well after that. The techs have all been very professional and friendly. I'm very satisfied.

Cinch has provided me with the worst customer service. For the last 3 weeks, I have been trying to get my refrigerator replaced and have been getting the run around. First, they had my information under the previous owner. Thereafter, I have been transferred from department to department and to third party companies who don't have a clue of what's going on. I have been promised calls back and no one has yet to call me. I am spending more money eating out because I don't have a refrigerator. On Friday, I spent 4 hours getting the run around. Today I spent 90 minutes and no supervisor was available to speak with me. I will not be renewing with this company amd would not recommend them to anyone.

We sold our home 2 years ago and called to let them know we no longer needed our warranty and to cancel it. We have several accounts set up for automatic bank drafts and didn't think anything of it. Come to find out we have been paying for a home we no longer own for two years now. That is $1200 paid for something we could NEVER use.

It was very easy to submit the claim for my garbage disposal. I just called them and told them what the situation was. Then they gave me a claim number and the phone number of who to call. I called the person and had them come out and they repaired it. The tech did a very good job. He was very timely and very professional.

I have never tried any of the other home warranty services 'cause I've been satisfied with Sears. I've had them out twice, and they were very good and sterile. The last guy really fixed my refrigerator. The technician also explained everything he was doing and cleaned up the mess. Everything's been good so far.

The refrigerator was not cooling and the contractor that came out was okay. Sometimes the contractor is good but sometime they are bad. The contractor that came out before our refrigerator claim was not very good. They ran a diagnostic and they tried to get more money from the warranty company. But then the warranty company would not cover the claim.

My tenants were without AC for two long hot summer months. Can you imagine being without AC in June and July and living with kids?? Temperatures were in the 90's. I called customer service almost everyday, spoke to 3 supervisors, spoke to their parts authorization, they put me in medical emergency twice and it seemed like everytime I spoke to someone, they would tell me that someone will take care of it because everything gets noted down in their system. First it was part research, then part no longer available, then waiting for parts authorization department for replacement approval, finally when replacement was approved, they order a unit from our local supplier which was out of stock in Raleigh, NC. This supplier had other AC units that were comparable to my AC unit, but no, they ordered something that was out of stock and would take another 2 months because of covid. Even the service provider that they had assigned me said that their customers have always had problems with Cinch Home Warranty.

When I was at RC Willey, they said I could purchase the warranty while I was there and it was kind of a no-lose way to go because if we didn't end up using it in the five years, then they'd give us half of the price back on the gift card. It was a great deal. But we ended up using it. It took me a hot minute to submit a claim because it's been four years since we got the warranty, so I had to find my paperwork. But once I got it figured out, it was really easy from there. The tech was incredible. He explained everything really well. He explained what he thought it was and the time frame involved. He was very friendly and I was very impressed with him. I was completely 100% satisfied.

Long & Foster was the real estate company I used to buy the house and last time, they rejected the claim I had on the sink. A piece from underneath of the sink came away and the plumber said, "You could replace the whole sink or I could try to glue it." The company refused to allow him to replace it, but they didn't allow him to glue it either, so it's still broken. I also had claim with the jacuzzi and Christopher, the guy who handled it, was very good. It took long to get it done, but they did it very well. My appliances are new. I changed them all when I bought the house. Still, I'd like better vendors, guys that really wanna do the job. Some of the vendors aren't that good, while some are.

I had some very recent AC issues and my claim went very well. The parts weren't readily available, and that is understandable because of COVID-19. But other than that, it was seamless. We're pleased. It was easy to get customer service and it was easy to get in touch with the contractors.

My issue has been resolved with the utmost professionalism and Customer Service. My only advice is to check out the companies that are sent to your residence before you let them in. CINCH and Ms. ** has gone above and beyond!! Thank you!!

We are very happy with the home warranty service. It's going very well for us. We haven't had a claim in a very long time and we've not had many requests (three or four), but they're all good. They came and resolved it. We went with Sears because their pricing was very good. Considering the appliances as well, we thought Sears would have a lot more expertise with their in-house people, resolving issues many times. Otherwise, home warranties tend to outsource the job to other vendors to do the repair job. Sometimes that can become a huge nightmare. At least, for the appliances, what we have seen is Sears uses their own people.

I've done two claims and it was very easy to do online. Then I would get an email saying the contractor would be out at this time, but they haven't asked me when I'm available, which is kind of annoying. The website could maybe ask my availability when I put the claim in and they make the appointment. The first contractor that came out was great. But the second one was a grade A jerk that tried to mansplain me how electricity works. I'm a science teacher, so he picked the wrong person.

I had two separate claims within a few days of each other. I did a claim on the sump pump and another one that was a plumbing issue in the bathroom. Everything went pretty well. I was really impressed. I put the request in in the evening and the contractor was calling me the next day. The tech set up an appointment and they took care of everything on their visit. So I didn't have any issues on either one of those visits. I'm very happy with Cinch right now.

I've had a very terrible experience with this company and they seem to be a scam who are working with other scammers. Scamming an old lady. This policy was being paid for, for Years, without use or claims. Now that there's an issue No services can be rendered, apparently.

We wanted to have some coverage on our major appliances and we heard about Cinch Home through our mortgage company Submitting a claim with them is really easy and the last time we used the policy, we couldn't get it to work online, so we called and had a good interaction with their rep. Other than that, we had one bad experience with a tech for the washing machine that quit working. They made four visits. Then, they had to order parts and there was a delay. The parts were in Louisville, but TotalProtect wouldn't let them buy the part that was here. They had to send the part. And then, it didn't work.

The air conditioner wasn't working and it was hot outside. So I had to call to get it repaired. The tech who came out was fine. He had a mask on and he stayed six feet away. He was pretty much on time. It didn't take him long. It turned out that the air conditioner was just out of Freon.

The air conditioning place had to come back three times, but it wasn't a bad job. It took a little while because there were a few things going on with the AC. The AC kept acting up until they finally got all the issues resolved, and it's been almost three weeks that we've been good. Efficient Air did a great job and so did the agents that helped me with my warranty calls. It was a great response from them.

My refrigerator went in Jan of 2020 it could not be fixed which was determined in June after several repairman. They told me they would send me a claim credit ck no problem after tons of phone calls waiting to get service only to be hanged up and etc. Finally in August I was told they would pay me since I ended up buying a frig. Supposedly the ck was mailed on September 3rd I have not received the check as of yet very disgusted and seriously disappointed

Stay away from this company at all costs - they will refuse to cover older units/appliances using pre-existing conditions as an excuse, even if they state that they cover failures due to unknown pre-existing conditions.

We have a split air conditioning unit. One went out and the other one worked overtime for three weeks and then went out as well. The claim submission was pretty easy. I did it via phone. But it took so long to research for the part that was needed for one unit. It took about two and a half weeks. But then the technicians came out a couple of days later and fixed it. Everything is working fine since then. The technicians were great. They were very polite and effective. They knew what they were doing. The first time they came out, they had masks and cover over their shoes and they kept a distance.

I'm retired now and I can't do the work myself. Having this warranty has been great and it's well worth the money, so I recommend it to everybody. I usually put in requests over the internet and all the contractors that have come here has been good, except for one. I wouldn't recommend him. TotalProtect should check the people that are contracted with them.

I’m happy with TotalProtect. I recommended them to my cousins. Also, my daughter and son all have TotalProtect. The last claim that I had for the air conditioning was wonderful. The gentleman that came and fixed the air conditioning was really good. They came on time and they did everything. They put masks on. Everything was really good. I really appreciate it.

Every TotalProtect representative that I've had over the phone was very friendly and knowledgeable. Submitting a claim is simple. I can either do it online or I call and do it. When I made a claim last time, the one young lady told me that my services had ended. I said, "What? There's no way. They just took the payment out. Actually, they've been taking payments out." She said, "Well, you need to call this number and someone will be able to help you." The number she gave me was the number I called initially. But I ended up speaking to somebody else and they helped me. They said, "No, your account is in good standing. You've been a loyal customer with us for..."

The tech who came to fix the washing machine was good. He was really nice and knowledgeable. He fixed it quickly. But three years ago, I had a claim for the air conditioning unit and Cinch didn't fix it. All they did was give me the depreciation value of it. They said that it was old. I'm glad that my brother is a contractor and he ended up putting the air conditioner unit in. We pay $70 a month, which the guy said it was the whole house thing. I went online to put in the refrigerator claim. They sent me a email with everything wrong. Then they sent people or had people call in. All these companies got some stupid people that they've hired that's calling people. Since this pandemic, I have really talked to some stupid people.

Cinch has been very good. This would be my third year into the warranty. But recently, I had to call twice for my claim. The people were fine, but it was getting in touch with them that had completely changed. You can't get ahold of a person to talk to. Before, I would call and I would get a person to talk to. Then they would say that they would get me in touch with the contractor and tell me his name and that he would be calling me. But to get that far now is ridiculous. Once you get that far, it works very well. But put all this information in, do it online, and then when I didn't get anything online, I did a phone call. Missing that ability to talk to somebody is terrible.

Submitting a claim online to Cinch was very easy. Their rep took care of what I needed. I had an air conditioner problem and the contractor they sent was great. They had to order a motor and two days later, they were back at my place and fixed my issue. Things have been perfect since then. I'm pleased with Cinch.

Cinch Home Services has been very excellent, cooperative, quick to respond, and good to follow up. They've been very good so far and I'm very pleased with their service. I have rental property and if anything happened, I wanna be protected.

The other home warranty company I was with wasn’t what I was expecting so I decided to try Cinch Home Services. I was discouraged for a little bit but Cinch came through, especially when my air conditioner went out. The technician came up and said that he couldn't fix this because it was a compressor. I was disappointed with the time that Cinch took to make a decision when the AC went out, especially when a unit was original from the house and the house was 20 years old. But I'm glad that they made the decision and replaced it. I really am very pleased with that. Cinch Home Services takes care of all the appliances and stuff. That was what I was looking for. If the washer and dryer breaks or the fans, they will take care of it quickly. I have some friends who are gonna go with Cinch because I recommended them.

I refinanced my home and TotalProtect came with the refinancing. They got really nice people back there. They listen, they break it down and they pretty much repeat. I always read the little manual they give me, but they just repeat it, “What do you got?" Then, "We’re gonna charge you this much and he’s gonna be there at this time.” The technician, “I’ll be there in an hour or so.”

Submitting a claim to Cinch is very easy. The group of technicians that they use in this area here are very professional, very knowledgeable, very good and quick. I'm very satisfied with the quality of service. My experience has been easy, professional, and very speedy.

A friend of mine told me about Cinch. Submitting a claim through them was fine. Two gentlemen came out and they were excellent. I had a claim for the air conditioner. A young man came out but he's very competent, very polite and he knew what he was doing. He had to leave the premises for a couple minutes but he came back. He said it was a pretty simple repair. Like brain surgery, once you know how to do it, it's simple. I highly recommend Cinch. They had a great representative. And Josh, the boy they sent out is really top-notch.

With Cinch, we haven't had to do any paperwork claims. We just call when we have an appliance and appointment set up and they follow through. We had a claim on a microwave. It was a simple repair, but it was a built-in microwave. So, to get the microwave out, the contractor really struggled to get it back in, and he admitted that it wasn't back in correctly. After he'd worked on it for about an hour, I said, “That's fine. I'd talk to my husband.” We weren't pleased because the door didn't open well, so we called back. They scheduled a call very quickly.

I work for a credit union and we sell TotalProtect. I wanted to patronize our company so when I was purchasing an additional home, I signed up with them. Their website's fairly straightforward when I'm submitting claims and I've had no issues with that. It seems to work very well and the process is very intuitive. I also reached out to their reps when there was a delay on the part and they were very courteous. Every time I've spoken with them, they've been very helpful and polite. For the most part, the techs have been very good, too. So far, I've only had one technician that I had asked not to return. I called the customer service and asked them to reach out to another one. And it wasn't because he was rude, he was just very slow in setting the appointment and there's never a good time for your heat or air to go out.

I was with a service before and it was transferred over to TotalProtect. I had a garbage disposal request and then about two months ago, I had a water heater that malfunctioned. They took care of that for me. It was easy to make the request too. Initially, I was not happy calling in the claim on the weekend. I had to wait until Monday morning and I had water all over the floor, and I had no water. That was difficult. When you have a service and you're paying for it, they should have someone at least seven days a week. I understand if people don't like working on the weekend but I’m paying for a service, and I would like to have service done, not wait for three days. It's not timely.

It's been a while since I've been with SystemsProtect. I only had one issue with them years ago, but that was 'cause they used a different vendor for my AC unit. Also, my AC unit had been less than 30 days, so it should have been under warranty. Online, it was submitted as a new claim. It should have been a recall instead of an initial claim. I called in and they just canceled the initial appointment and they changed it to a recall appointment. Other than that, it's been pretty smooth.

I'm having some problem with the microwave oven and I'm going to call the people that does the work. I registered my claim at the same time. One was for the microwave and refrigerator, and the other one was the plumbing system. I was having problems in all three bathrooms. The water was leaking. In some places, water was not coming up at all. So far, it's okay.

I've submitted about four claims since I've had TotalProtect. It's pretty simple to do and I’ve not had any problems with any of the services. Back in 2017, the company that TotalProtect sent out to work on the dryer had to come back three different times in order to resolve the issue. But the company did eventually get that resolved. I've not submitted any claims other than that one that has to have extra work or extra time. TotalProtect uses companies that they have contracts with. But the people who came to work on the dryer were from a bit far away but since I did not have to pay for the traveling cost, it was no big deal.

I had Sears come out recently to look at my freezer and this repair guy said, “How come your freezer is not covered by your home's warranty?” I opted not to have them do the replacement of the freezer seal because it was way too expensive for the labor. I haven't dug my paperwork out because I've had other things going on to find out what the heck Cinch really covers. At 50 bucks a month, I would think that there'd be a little bit more coverage especially in the labor side.