Cinch Home Services Reviews

The only thing that Cinch said was they would give me a certain amount based on the price of that. It ran out, so I ended up paying another $1,000 to get my stove unit put in. I took the blame for some of that but on the same token, the company that they had working did not come back to me. I didn't make sure that I understood the process exactly, and Cinch is getting companies that are not that educated or even have the degree to work on some of the equipment. The guy that came in had no idea about working on the stove. They need to know what they’re doing.

Right now, they had to put in a dryer, and the company that they had said that they could not get the part because the dryer was older. Two days later, Cinch called me and said, “Look, here. We going to be replacing the washer,” and I just signed off on it, and within two days, I have a washer, so it was great. Overall, Cinch is 100% different from the other companies I had. it's night and day. The only thing with this company is that I had to call them one to two times.

In my experience with my microwave, I wasn't impressed with the company. They came out, did an assessment, and said something needed to be replaced. Originally, they told me that it qualified based on age for complete replacement, and when the company came out, they said it was not gonna be replaced. I already paid my $200 and we just needed to replace a simple part. So, I had to wait for another week. That company gave no flexibility or choice. They said they can only see us on this day between these four hours. But in my most recent claim related to my air conditioner, the gentleman was very collaborative and communicated what the issue was. He was very helpful and friendly.

When you call in and directly talk to someone, they are very customer service-oriented, friendly and helpful. I had an issue and Sears couldn't come out to address my air conditioner for two weeks. It was hot at this part of the year and I couldn’t deal without our air conditioning, and they said they would find another provider that could come out to me within the next day or two. And I appreciate that. Overall, the service is good. Cinch just has a few issues that they need to address, which include availability as well as the list of providers for certain services.

Other than that. most of the techs who have come out before have been great and there's only one that I wasn't thrilled with. He refused to do the job and told me to contact someone outside of Cinch to come. I called Cinch back and they sent out another tech who fixed it. We've also had no complaints with the quality of the work of the techs. They've been super friendly and helpful. It's just that sometimes, the communication is a little lacking on Cinch’s side, and I don't know if that's because of their operating hours aligning with when they send out techs.

They have various technicians. They call local companies to come in and fix whatever you need fixing. So, it's not like you have the same technician every single time. Overall, Cinch had been very useful. I would had to spend at least a couple hundred dollars in some of my repairs like my HVAC and my heating and cooling. I would definitely had to spend at least $1,000. They came out and they fixed it for the $100 deductible. So, it’s very useful. I am very satisfied with Cinch. I see some improvements that need to be made. There are a lot of communication issues because not everybody speaks English well. When you’re trying to explain your situation to somebody, and they don't understand what you're saying, you don't understand what they're saying, it’s difficult.

When we moved in, we had countless issues with our HVAC system. So far, since we moved in, we've replaced the whole HVAC system, the AC, and the heater. They’ve been pretty cool about it. Last December, my water heater went out on the same exact day I was getting a roof put on the house. Even though we had to pay some out of pocket, it still turned out to be a much nicer experience having them put it in than if I had to do it myself.

We called them for things like a breaker that kept tripping, and I couldn't figure it out. The guy came in, and he said, “It's not covered because it's outside of your domicile. It's on the front lawn. There's a lamppost out there.” He basically said that the wires coming from the lamppost on my front lawn were the ones that were causing the short. I said, “Oh, okay, no problem.” I got under the house and unplugged it myself, ‘cause I know basic electronics.

The amount of work they did to my previous HVAC system probably totaled in the amount of 10 grand. I ended up paying out of pocket, maybe close to $2,000, totaled up. And they kept the HVAC system running until they finally decided that it was time to replace the blower motor, the main board, and the sensors on it. There was just so much work that was done to it. They had the whole heater out when they replaced the AC system. All in all, it would have probably cost me close to 30 grand for everything that was done. To me, they were well worth it. They've also come in countless times and repaired our dryer because it was having issues. My wife covered that.

At one point, there was an introductory period, where they were actually covering my garage. When a gear on my garage door opener stripped, I was already at Menards with the intention of replacing it myself. And I was looking at these garage door openers, and the cheap ones were 250 bucks. I decided to call them, and I asked them. They said, “You're in your introductory period.” This was a few years after we moved in. And he said, “We do cover your garage door opener.”

The guy came out and actually replaced the gear inside my garage door opener. And that garage door opener is 30 years old and still going ever since he fixed it. I have a furnace in the garage. They came out and serviced that early on when we moved in, and that's still going. They have been a big help. I know my premiums have gone up a little bit here and there, but I'm not complaining. It’s kudos for them. I've even mentioned them to other people. Their customer service has always been great. In the middle of the night, I would call them, and they would connect me to some lady in Alabama, and she had a heavy accent and was a pleasure to deal with.

They also made it very easy for me to understand what they did cover and what they didn't cover. All I had to do was call and ask. It was a simple yes or no question. And if I wanted to, they would give me information on other packages they would have. At one point or another, I did ask them, because my wife even chimed in on it, thinking about ensuring our TVs.

Also, my monthly fee is 60 bucks, which is a shot in the bucket to me, compared to my freaking electricity bill, even though I'm on a payment plan, which is still $303 a month. Then their deductible when somebody comes out is 150 bucks. What I like is they're really cool about it ‘cause they closely monitor what the person replaces. If they came out and replaced the sensor, and within the 60-day period, if that sensor goes bad, it's free of charge to me. But if something else goes bad, they make me understand that “The part that we fix is still working. Something else broke. So, you technically owe us.” I'm like, “That's fine. That's honest.” And I like that about a company. We also had an introductory period for two years when we moved in, and we definitely utilized it. And we get the yearly reminder saying, “If you do nothing, this continues for another year.” I don't even look at it ‘cause I'm not changing anything. We've been very happy with them.

My service contract clearly lists the item I needed repaired as covered. There is no ambiguity in the contract language. Despite that, multiple Cinch representatives insisted the item “wasn’t covered,” yet not a single one could point to any clause in the contract to support their claim. Every time I asked for written proof of the exclusion, they avoided the question or changed the subject.

After pushing the issue, an escalation representative finally reviewed the contract and approved my claim, confirming that the item was covered exactly as written. Two business days later, Cinch abruptly canceled the approved service request with a generic explanation that had nothing to do with the actual contract terms. They still refused to cite any specific language that would override the coverage they had already acknowledged.

This pattern — verbal denials with no documentation, contradictory explanations, an approval followed by a sudden cancellation, and a complete refusal to reference the contract they expect customers to follow — shows a company that does not operate in good faith.

It feels like Cinch’s strategy is simple: deny first, hope the customer gives up, and only acknowledge the contract when pressed. Even then, they look for a way to reverse the approval.

I’ve paid premiums expecting Cinch to honor the agreement. Instead, I got a runaround, conflicting answers, and a cancellation that directly contradicted their own written contract.

If you’re considering Cinch, read every word of your contract — because they won’t. And be prepared to fight for coverage they claim to provide.

I've been a Cinch Home Services customer for two years, and my experience has been deeply disappointing on every measure that matters: repair quality, response time, communication, and accountability.

**Last year:** My AC blower fan failed. It took 3 different contractors and 3–5 weeks to get it working again. Each handoff between vendors meant restarting the diagnosis from scratch.

**This year:** My AC stopped working again. The first contractor diagnosed a leaking evaporator coil. After a 3-week wait, it was replaced — and Cinch charged me $1,050 out of pocket with vague justifications for what should be a covered repair. The unit worked for a couple of hours before failing again. The same contractor returned and is now saying the compressor is shorting. I'm still waiting on a resolution.

Meanwhile, it is 100°F outside. I have young children and elderly parents in the house. When I call to escalate, I get automated phone trees and an outsourced call center where no one has authority to actually do anything. Requests for urgency are met with scripted responses. No case manager, no ownership, no callbacks.

The core problem isn't a single bad repair — it's a system that seems designed to delay, deflect, and minimize payouts:

• No accountability when contractors fail to fix the problem

A home warranty is supposed to provide peace of mind. Cinch has provided the opposite. I would strongly encourage anyone considering this company to read recent reviews carefully and consider alternatives, especially if you live somewhere with weather extremes where AC and heating aren't optional.

I have no idea what to do as it changes every day . This has cost me $260 and nothing done or resolved in 14 days . Utterly ridiculous .