Old Republic Home Protection Reviews

The issue turned out to be a bigger thing. They fixed the pipe inside the home, but not the one leading out of the home to the ground. I wish they would have covered more, but they covered 2,000 compared to the 20,000 I covered. Other than that, I like that Old Republic responds quickly to my work orders, especially when I've had my AC issues. I live in Arizona, and it was down in July when we were 115+. The gentleman got someone to come down that afternoon before 5:00 PM. That was very helpful. At the time, my brother was still alive, and he was very sick. It was dangerous to not have air. Also, my mom is a senior citizen. Old Republic was very serviceable to contact that contracting company to come in right away.

I've had people in the past ask me, especially my best friend's dad, and I told them that I had Old Republic. He changed over. His daughter asked me who I had too, but she has American Home Shield, and I know she always talks good about them, but I'm very loyal. If I get good service from them and they treat me well, I will stay. It doesn't matter if I'm paying a higher price compared to someone else.

Customer service is beyond expectation! They answer their phone, they return calls, they follow up with me EVERY SINGLE TIME! I keep waiting to be disappointed as I have been so many times in the past with other warranty companies (Choice, American Home Shield, American Home Protection), but I have yet to experience anything negative with ORHP. (If you’re real curious, go to my review on Choice and read what I says… It explains my frustration with them!)

I really feel like most Warranty companies try harder to get out of a claim than they do just to fulfill their obligation, but ORHP does the exact opposite and goes above and beyond in my opinion. I’ve waited to write a review because one good experience doesn’t necessarily tell the whole story, but time after time Old Republic has proven themselves to me! I am a BIG fan and I’m telling everyone I can! This Warranty company is well worth your money!!! You won’t be disappointed!

Tami **, Realtor, Homeowner, Real Estate Investor

This last experience definitely wasn't the best experience that we've had with Old Republic. The third contractor, finally, finished the repairs on this plumbing issue we had. The second one was horrendous, and it took probably four weeks for him to even come out and do any of the work. They would show up and not have anything that they needed. We had to get another company to come out. So, it wasn't a very good experience at all. We have a different home warranty for a different rental, and Old Republic is still better than that one.

We've submitted claims both online and over the phone, but primarily, my husband calls and sets up the appointment verbally. The customer service has been very good, and even when we've missed communications, or they didn't communicate when my husband followed back up, the representative said, “Oh, I'll get on it.” So, things were taken care of and the service people (including the gentleman we had come out today for a refrigerator call) they recommended and sent our needs to, and then followed up with us have been professional and done a great job. I'd recommend Old Republic to a friend.

We have this issue with our AC. My mother's 91 years old. I have two AC units. The one on her side of the house, she has been living in a hot room for over a month because Old Republic sent me a company that I had to continue calling them. They were waiting on parts or this or that. The guy came out and said it was a drainage issue. It worked for two days. I called them back. He came out again. It didn't work again after two days. Called them again. He came out. That company closed the ticket with Old Republic.

I called Old Republic directly and told them that this guy didn't know what he was doing because he didn't fix the issue, so I preferred a different company. The second company they sent me was Southern Certified Maintenance. Two weeks ago, my husband and I were going out of town. That was the day that this service guy would come out and check out the unit. My brother and mother were here. I was out of town, so I didn't get to speak with this service guy. I returned home, and my mother told me that he changed out the thermostat on my side, which there was nothing wrong with. So, I'm puzzled. I said that it needed a blower and a control board. I didn't hear back from them.

By Tuesday, I called the company and asked, “What is going on?” The tech had to order the parts, and it would be three to five days. That was Tuesday. It took me six more times calling this company. They finally sent this guy out Friday, but he was supposed to come between 12:00 and 4:00. I called this company at 3:30, wondering, “Where is this guy? Is he on his way?” Even though the company doesn't close until 4:00, they didn't take my call. It went to voicemail. I left a not-so-nice voicemail. I let them know that, “I've been waiting all day. And I haven't heard from y'all. Is this guy showing up?” Four minutes to 4:00, because that was the deadline of him showing up, he called me and said he was 30 minutes away, and he'd be there. I said, “Great.” He changed out the blower and the control board. Friday, he did it. Saturday, it worked fine, part of Sunday. But Sunday night, it quit working again.

First thing this morning, I tried to call this company that did this work. After being held on music hold for 15 minutes, the phone went to voicemail. I left them a voicemail that whatever he did did not fix it. “Please call me back as soon as possible. If I don't hear from you, I'm gonna call the warranty company,” which I did. I called them because I didn't hear back from the other people. It's hard for me to keep my patience with incompetence. But the woman from Old Republic was very nice. “This is going on over a month. Why can't we get my AC fixed?” She said she would call the company and have them call me and schedule a return time. If not, she would send a recall. Apparently, they won't get paid if they send a recall email.

The AC company just called me. I'm trying my best to be patient with these people. But like I keep repeating over and over, I have a 91-year-old mother I'm taking care of, and she's living in a hot room. And temperatures are getting hotter and hotter in Southern Louisiana. All the other eight times I called them before, the rep was always a little snippy. Now, she's being apologetic. I'm beyond frustrated. The people I've talked to have been very nice and have been doing their best. However, they have been sending out incompetent companies. They have not been delegating this work to the right companies.