Old Republic Home Warranty Reviews

My husband was home for all of our claims. It was the heat, dishwasher, faucet, and the pool. The only thing that stands out was being kept in the loop. Like on the dishwasher, we were in the dark as to when the appliance would be delivered. I remember doing some follow-up on that.

Old Republic was realtor-recommended to comply with California law for purchasing a used home and at this point in time, it's a waste of money. I requested service by phone, which was all automated. But they haven't fixed the issue yet.

I had a lock-out situation and had a problem with my back door lock, so I had a locksmith come in. I paid the guy $150 to show up, cut my lock, and then fix it. I also put new locks on the back and front door. The warranty said they cover up to $250. I sent in my receipts for 240 bucks, only to find out that none of it was covered. It takes Old Republic 30 days to respond but it's been two months. When I finally called them last week, I was told they were sending me a check for $14 for duplicating my keys, which is nothing.

I submitted the claim by phone and it was all automated. Then a warranty representative called me back and set up the appointment. They were nice, accommodating, and very thorough. They told me what my copay was. They explained exactly what would happen, and it did. I called the service provider and somebody was out the very next day. The plumber showed up on time. He diagnosed the problem, then fixed it in a timely manner. It was a plumbing leak. The repair is 100% and not one problem with whatsoever.

An Old Republic contractor did provide service here recently, and it was great. They explained and examined everything properly. They found the problem, then resolved it within a day or two. It was fast and they were very nice. It's been perfect with the home warranty.

Techs came out about a week from when I submitted a claim to Old Republic and fixed my issue. It was really fast and everything has been great. But I was never told what the problem was.

The dishwasher was beyond repair, so they sent me a new model. It looked fine, and we accepted it. But they haven't replaced it yet. This process has been a while. On the 21st, we requested a repair. They came out, identified the part needed, and came back a couple days later with it. That didn’t repair it, so it needs a motherboard, which isn’t available. Old Republic will be getting ahold of me, but I never heard from anybody again.

This has been the first and only time that I’ve used Old Republic since I just purchased the home in July. I called and submitted a claim for my microwave. They dispatched the repair tech. He arrived. He was able to troubleshoot and repair the microwave. It was relatively seamless. Their coverage was comprehensive, and it was at a reasonable cost.

Our initial experience with Old Republic started out positively. They sent a tech out quickly and we were able to get our issue resolved. It was a very simple and easy fix. Last month, our heat was broken and we contacted them. They sent a person out very quickly but he was not able to resolve the issue. He contacted Old Republic back and they contacted us back and said they would have to send another tech out. The second tech was not a reputable person and pretty much ghosted us, which I knew was gonna happen based off his demeanor and the way he was speaking when he was at our house trying to resolve the issue.

Old Republic came with the purchase of the house in 2020. I just kept renewing it because this service is a lifesaver compared to actually paying out of our pocket for services, which I did before when I was renting the house. It was ridiculous. So, it’s worth that peace of mind.

I see I am only one of many people this company has failed to take care of. But they are sure happy to take your money and promise you they will take care of you. I have an HVAC, and they label it maintenance, never mind the system itself is not working properly. Thought this relationship would have started off better, rather than them finding a way to try to save $500 on fixing my issues. Typical, they are no better than any other big company out there that promises to take care of me. I will NOT be renewing my agreement with them and will look elsewhere.

There was no repairs done on my tub. I decided to go a different way because fixing the drain wasn't gonna do it since my tub was cracked. But submitting claims to Old Republic was very good, and their customer service was great.

Last summer, I had an air conditioning problem, called Old Republic, and a guy showed up. He was great and fixed the problem. I was very pleased. Recently, my upstairs heating unit wasn’t coming on. The thermostat was out. I called Old Republic, and within 24 hours, two guys came out and fixed it. I’ve had a satisfactory experience.

When I first bought the house, I got the number of Old Republic. I used that phone number and put it in my contacts. So if I got something wrong, I just hit that button. Old Republic was spot-on. A dehumidifier needed servicing and they sent three guys over. I would refer them. Absolutely.

I had a Viking side-by-side refrigerator-freezer that was leaking. Old Republic sent someone out to repair it and told me after the work was done that he was supposed to get approval first and he didn't. To me, that seemed like they were not that organized or on top of the situation. They said the freezer wasn't covered anyway because it's a separate unit. It's not. It's a normal built-in refrigerator-freezer. It sounds to me like they were trying to make excuses to get out of covering it. The contractor was able to repair it, but I probably wouldn't recommend Old Republic.

The warranty representatives and technicians are always great. The time frame from when you submit your claim till the technicians complete the job is exactly what you'd expect. Just a couple days and we're moving on. The experience is exactly what you hope for when you're doing one of these.

It's been great going through Old Republic. The customer support has been very helpful, nice and friendly. We had a furnace tune-up and within three days, I got a call from the furnace company. Within seven business days, the technician was out here and done.

The experience that we’ve had so far with Old Republic was not very good. We had a stopped-up sewer pipe. We had them come out and they sent out a technician. And that technician said our septic tank was full and we needed to get it pumped. We are on city sewer, so we don't have a septic tank. So, we had to pay for a Roto-Rooter to come out and fix it ourselves.

The pool pump drive, the computer system that handles on and off and speed, had to be replaced for a second time. It was replaced about a year ago for the same situation. The technicians were very prompt in getting that repair effected, which I was happy with. I've had nothing but good experiences with the warranty.

The customer service is fine. I don't have any complaints. The warranty’s price is not cheap, but then what is? I assume it's industry standard. The contractors were on time and have done a good job. You can trust Old Republic.

We’ve only had Old Republic for a month now. We had one call because we had an air conditioner issue, but we didn't have to pay anything for it. The technician was efficient, and he did the repair in a short amount of time. And it works well.

Old Republic needs to send the best guys they got. I've been with Old Republic over 15 years. I liked the last technician they sent, but they said he doesn’t work there anymore.

My son recommended Old Republic and I have them on five out of nine rental properties that I have. It works but the hardest part is all the process. I'm still waiting for a refund for a dishwasher. I sent the receipt last Thursday, and they said they needed that to send my cashout 'cause the dishwasher was totaled. It was too expensive to fix so I just bought a new one.

We were having trouble with the dryer not drying the clothes. We had to keep running it cycle after cycle. I was gonna submit the claim online, but I couldn't find my account number. So, I had to call in to get it. And they said, “Well, we have you on the phone. We can just do it now.” So, Old Republic was easy to use and convenient.

When we bought the house a year ago, our real estate agent chose Old Republic, and the owner paid for it. And because of the reviews and the price, we decided to renew it in October.

I have moved quite a few times in the last few years and my Realtor in Texas told me that Old Republic is the best, so I went with it especially because my air conditioner in this house is probably around 17 years old. The customer service is absolutely courteous and able to answer my questions. I have used them a few times and they’ve been painless. The communication was great and smooth. I am very satisfied.

When our heating system died on the first day of the year we used it, I was shocked by how quickly our claim was handled. I made the request online on Tuesday morning, and by Wednesday, our heat was back on! This is the only claim we've had, but it's nice to know that this thing actually works.

We placed a service request with Old Republic for a kitchen valve issue on October 9, 2025. We were assured that the designated plumber would be assigned and dispatched to this request. Once again, epic failure on the part of Old Republic. No contact from the service provider requiring me to engage my own contractor. This is the second time in a 12 month period that Old Republic's contractors have failed to respond. When I asked for compensation for compensation it was denied as it was not pre authorized. I will NOT review my policy with Old Republic.

I submit claims by phone and Old Republic Home Protection has covered two of them, which had to do with the sink and the bathroom. Everybody the company sent out were really good. They were really nice as well. However, sometimes the home warranty company is a little difficult to deal with. I submitted a claim for a microwave and they told me that the issue was a pre-existing condition, so they would not cover fixing it, which I've never heard of in my life. After a while though, I stopped arguing.

We've had one claim through Old Republic and the contractor was so good. The first time that they came out, the schedule was very quick. It was very convenient. When they had to come out and do additional work, the tech was backed up for a couple weeks because of the holidays. So we had to wait a couple of weeks and it took longer to see him the second time. The service with Old Republic has been easy so far. I like that when you're filing a claim online, you can specify what the appliance or the problem is, and then there's a drop-down window that gives you several choices. For instance, I would select pool or spa and from there, you could select specifically spa and then, you could specifically select heater, and you could specifically select what the problem was. That was nice.

When we first bought our house, one of the realtors that we had suggested Old Republic. I was with them for a while, then I had to go home and take care of my mother out of state. So, I discontinued it for a while, but when I came back, I signed up again for it because their services were good. I submit service requests by phone and everybody's been very nice to me. I'm perfectly happy with everything right now even though it's taking a bit of time for them to come out. It's the holidays and we've had a lot of rain. It slowed everything down. I'm waiting for my toilet to be replaced, and I'm sure they'll get back with me soon on that. They were gonna come out the other day, but they were too backed up. Overall, Old Republic is an excellent service. They have good representatives in their company and I am very happy with their services. I plan on renewing when it gets closer to the date.

When I call Old Republic, their queue sucks. I can never get through to anybody. I stay on hold forever. They picked out a dishwasher for me. I didn't get to pick my own dishwasher out, and I still have yet to get it. Apparently, they said we didn't order it and we approved it. It's a horrible experience. The guy that was supposed to install my security system was the absolute worst. He creeped me and my stepdaughter out. He was looking at me inappropriately. I told him to leave and I made my husband come home. I got so creeped out. Also, the last person that called me just hung up on me when I said I didn't like Old Republic. The whole time is ridiculous. They didn't get my address right. The only thing that they're good with is getting a technician out here to diagnose everything quickly.

We've had Old Republic Home Protection since we got our house about a little over 21 years ago. I do my claims on the phone. Their service representatives have been great. When I submit a service request, somebody calls the same day or the next day. So far, so good. I'm satisfied overall.

I was interested in home warranty in case we had any unforeseen problems. We've been protected by Old Republic since early July. We've had a few unforeseen problems lately, and it's been nice to have a source to help with that problem. Usually, I'll call their number to submit a claim and talk to a representative and tell them my problem. They will refer it to a worker or companies. I just had HVAC work done. They referred a company who then called me and set up an appointment time to come fix my problem. I like Old Republic's reliability.

They replaced the shower head and some parts of my shower. It was a good experience. But there was an issue when we were supposed to get an electrical work done and I requested to cancel it. Old Republic charged a $100 fee for someone to come out, and I asked them if we could get that back, but they said it would be three to five business days. It's been over a week that I called them and we still haven't gotten a refund. They've been nice about everything except when I called for the refund, and they got rude.

I got in contact with Old Republic when the gas stove blew up and the washing machine didn't work. One of the girls was real good about keeping me informed over the phone. She said she was gonna call me on the day that she called, and she called me. She followed up real well and kept me and my real estate guy both involved. The technician was great. He was an older man. The only thing was he was hard to contact. He wouldn't answer. He didn't have answering machine set up on his cell phone, and so I ended up texting him all the time. I would have liked the process to be a little bit faster. It took three weeks to get my stove and washer.

When I bought the house, the sellers had to buy a home warranty, and they went with Old Republic. I've just kept it going and I've been protected for nine years. Their response time is what I like best. I'm pleased with it. Their contractors have all been very good. I do my claims via a telephone call. It's fairly easy. We don't have a problem with it. I've got a claim that's ongoing right now for a dishwasher replacement. The people came out and looked at the one we had, and the determination was made that we needed a new one. Old Republic sent me an email with some options and showed me one that would be the replacement, and told us we should accept that or do something different. I accepted that one. We're waiting on it to be delivered. It's due to come in on Wednesday. Overall, having Old Republic has been a very easy experience, and it's been worth the money.

I've really enjoyed having the service with Old Republic. I do my service requests by phone, and sometimes, it's hard to get through to place a service order. Other than that, their representatives have been great. The service providers have been top-notch. If they weren't able to perform the service, they'd tell me who to look for or give me more information on what was needed.

My real estate agent mentioned that when you buy a used home or not a new build, you're gonna want to get the home warranty for a year for anything that needs fixing. So, that's why I ended up getting the home warranty. I went with Old Republic because the previous owners actually had them, so it would just make more sense carrying them over so that there's no confusion about if things were fixed or not. They already had that track record of what had already been fixed and it would make more sense to me and for Old Republic whenever something would come up that needed repairing. Overall, Old Republic is quick to respond whenever I need servicing. Their contractors are awesome too. It was pretty easy to submit the claim online but Old Republic should have an app. I'd love to just go straight in through an app and file a claim.

I had an issue with my air conditioner and I gave Old Republic a call. They directed me and organized it for me. It was very simple and easy. The customer service has been good and seamless.

I've had a warranty for years because it's expensive to repair something when it happens. I've been with Old Republic in this house for 10 years. I had it on another house for about two years. The service has been excellent. I'd recommend it. It's worth it.

I mostly do my claims to Old Republic online, but I have also done it on my phone. My interactions with their representatives has always been positive and for the most part, their service providers have been fine. Every now and then there's a little hiccup with scheduling and them not being available. I've had to call back a couple times for rework, but usually, the repair services have been good.

Old Republic maybe works okay. I don't have any claims with them. They're like every other insurance company. They don't want to pay anything if they don't have to. So, they're not any better than anybody else. As far as my experience, they make a deductible and that wasn't right to do it that way. They paid for some of it, so it was okay.

I like using Old Republic. The people that came out here were very professional, very helpful, very knowledgeable, and they could answer all my questions. The claims process has been fairly good. The only problem that I had is that they would deliver the stuff, and I would have to call. Sometimes it would take up to 50 minutes to get somebody in. It makes me unhappy, but they have people on there that you don't have a clue what they're saying. They talk too fast. Their accents are so thick and then when you ask them to slow down, they're so offended. Other than that, I was very happy with all the actual people that I worked with that came into the home.

Old Republic replaced our hot water heater when it couldn't be repaired. The plumber is great, not the first time we have used him through ORHP, and came out quickly. He processed the paperwork to order the replacement and had it out and installed the next day.

Old Republic's claims process is so convoluted, twisted and anti-customer, which makes people not even wanna deal with it. They can do better and they know that. They do what most insurance companies do here in the United States. They all operate the same way and have the same kind of policy towards consumers. Once they get people's money, they don't have an interest in helping you. When I call for a claim and speak to the representative, their interest is the interest of the company, not to pay for anything. I used to work for a third-party payer of insurance claims. I know how they act and how they try to keep people from getting what they need.

I am so impressed by the three different technicians that Old Republic has sent out on different occasions. Most recently, I desperately needed a plumber to change the valve to my shower faucet--it was leaking 5 gallons per hour! Old Republic put me in contact with Atlas Plumbing --and Riley was very accommodating to my schedule--showed up right when promised--and fixed the problem in no time. Very respectful of my space and courteous --he gave me good advice about maintaining the faucets with my hard water issue. I couldn't be happier.

Our realtor bought Old Republic's plan for us and we've had it a couple of months, but our experience hasn't been great. We're in the middle of our first experience dealing with Old Republic for an active plumbing claim. Initially, we contacted them and there was something dispatched to a repair service. First off, we were having a really hard time communicating with them and they were also an hour away from us.

I had a choice of what company to do my repairs! The agent was very knowledgeable and customer focused when I called!! I have been with Old Republic for about 11 years, and they have not failed me yet!! I am pleased and satisfied thus far with this service!

I like how quick Old Republic responds and that they contact the contractor directly. Every time I call, it's super quick and easy. One time, I called to do a claim and it was super easy. The guy was super nice. He was an interesting character, but he knew what he was talking about. The problem ended up being something with the electrical company and not that the electrician, but he ended up finding the problem. The second time, they had an online portal thing and I submitted the claim on there, and it was super quick. An AC company that I never even heard of came out. It was like a mom and pop type place, and they were awesome. They were really personable.

Having Old Republic is a good way to keep you covered when unknown or unforeseen things happen. I call them typically to file my claims. It goes through an automated system. It has you answer a few questions. Then based on whatever questions you answer, they'll get you in front of the right person to talk to. To get someone dispatched, the time is ranged. The shortest was maybe a couple hours. We had an air conditioner break this summer, and someone was out right away. For other ones, it was more like a scheduling thing where it was three days later. It wasn't a huge priority. It's more like a check-up.

On the first year of owning our current home, Old Republic has already protected us on two major things, which were the air conditioning unit and a pool pump. The claims got completed in a couple of weeks, but the conversations happen within a week. I've been very pleased. Submitting a claim has been super easy. It's all online. I make a quick submission and usually hear back within a reasonable amount of time. So, we’ve enjoyed it so far. All the people they've referred to us have been really helpful, have pretty reasonable turnaround times, and do quality work.

Submitting a claim to Old Republic has been extremely frustrating online. It was hard to follow. Then when I finally got through it and asked me to put in the credit card information, it wouldn't accept it. So, I made a phone call and talked to some lady. She took all the information over the phone and walked me through it. The gentleman did show up later that day. He knew his stuff really well. So, we were impressed by him. He didn't find anything wrong. It was something else that was going on with the toilet. He didn't find any errors and he showed us why. Overall, I liked that Old Republic responded right away, and the experience was good.

I've had Old Republic since July. I usually call them to submit a claim and the ease or difficulty depends on whether or not they make me choose my own contractor. It’s difficult if I have to choose my own contractor, but if they use their own, it's a lot easier and the ones that they've had out have not been too bad. When I submitted a claim for two appliances, they didn't have any local contractors in the area, so I had to find my own.

I've made two claims to Old Republic, and the experience was fine with both times. The claim process was very easy. I was given the company name, their phone number, and the name of the technician. I'm very satisfied. I like that Old Republic do respond.

We requested service for our refrigerator on June 24 - it's now November 5th. After numerous emails, phone calls and escalation requests on our part, the issue has still not been resolved, and we still do not have a working refrigerator. How can Old Republic Home think this is an acceptable way to conduct business and treat their customers?

I was a policyholder with Old Republic Home Protection for one year and submitted five claims during that time. Unfortunately, not a single claim was handled smoothly. Each time, the company seemed more focused on finding ways to avoid covering legitimate costs than on honoring the policy. The service providers they sent out were often incompetent and appeared more interested in collecting the $100 trade fee than actually resolving the issue. Even after I filed a formal complaint about one technician and documented my experience, Old Republic sent the same person back for a later garage door claim. On top of that, when I followed their procedures exactly and submitted an invoice, the reimbursement check was for less than the billed amount—with no explanation provided.

My experience depends on the provider. I’ve dealt with some providers I didn’t like. I would say that giving the option to choose someone you had a previous service with, that service you liked, is a good option. But, overall, I’m really happy with Old Republic Home Protection’s service, and that’s pretty much it.

Do Not Use This Company... They have multiple things in the fine print that allows them to Deny service. You might as well have no coverage and save you money, Beware!!!! I have a water heater that is fairly new, 2 years, and because part under warranty they do NOT cover repair!!

When we moved into this house, it was already under a contract with Old Republic Home. The response has been fast whenever I call about my concerns. I prefer to speak to a person and I am comfortable with the people the send out. Their price went up, but everything's gone up.

I "received" an Old Republic Home Warranty plan from the sellers when I bought my house and honestly it has been the most frustrating and disappointing experience. I have had to call 2 separate work orders in and the amount of run around is incredibly frustrating. No one seems to be on the same page with how approvals work (one phone will tell me something is approved then someone else will call back to say it's not). I have had them point blank tell me something is not part of my coverage plan while I am reading the plan description and items directly from the brochure.

My toilet isn’t working, so Old Republic will send someone out. They're pretty responsive. The people at the plumbing company were extraordinarily kind. I have no complaints about them. But I wish they would take care of my problem soon since I have no toilets. The cost of the warranty is, so far, so good.

My Realtor bought Old Republic for me for the first year when I closed. I’ve had a good experience with them thus far. They came out for my smart thermostat, the Google Nest, because it blacked out on me. They came right away, brought the new part, and fixed it. All I had to pay was the $125. That worked out really well. I’ve recommended them to my daughter since she and her boyfriend are looking to buy a home.

I've used the Old Republic for about three years now. I disconnected it for a bit because there's some stuff I just didn't like. For example, let's say, my washer or dryer weren't working, they'd be like, it's not covered cause it's not part of our warranty. Because I guess my washer and dryer already have a warranty, but on the list of things that they cover, that was one of the items listed within my specific plan. There's an incident like that where I'm paying this money, I'm paying monthly just for you guys to then say that you guys don't cover. It's kind of a kind of unfortunate.

Old Republic is good. Their service is good. I’ve only used it once, and the technician ended up just tweaking it, which fixed the problem. It’s expensive, but the customer service reps are easy to talk to, and very understanding.

I’ve had Old Republic since 2008 ‘cause it came with the home we purchased, and we kept it just in case anything went wrong. We didn’t use it for the longest time and when we had to, they did great, so we decided to keep it. Within the last 10 years that we’ve been in this house, we’ve used them maybe five times. And every year, I paid for the whole year. But they recently dropped me for no reason, so I wasn’t happy with that. I’ve brought tons of business to them because I was so ecstatic with how they fixed things, how they did things, how they always made sure it was fixed, and if it wasn't, then they replaced it.

I think Old Republic is great, and I haven’t had any problems. I really appreciate their efforts.

I’ve been with Old Republic for two years. Customer service I got was much better with my last rep. I wanted some information on my plan and my local rep couldn't get it. She told me to call Old Republic directly. My last rep would have found out the information for me. Old Republic could improve if my local service rep answered some questions and not put me off to make another phone call.

When I purchased the house 21 years ago, the agent that sold it to me had recommended Old Republic. I’ve been a loyal client since then, and very satisfied with the customer service. I have no problems getting through to an actual representative when I call them.

Old Republic is a recommendation from our realtor because he goes with them. Claiming online is very easy. I've had two claims, and the customer service representative I talked with throughout the process was excellent. The handling of both situations was painless, which is quite phenomenal when dealing with an insurance company.

I bought my townhouse four years ago and I was told that my air conditioning is at the end of its lifespan. It made sense to pay for appliance insurance just in case my AC totally broke. Replacing an AC is 6 to 10 grand. With Old Republic, 600 bucks a year was smart and it seems like a fair deal. You can go online and input a request. The dude that's doing the request calls me. He’ll be like, "I'm coming to do your AC." I just need someone there at the house.

I submitted a claim with Old Republic over the phone. When I first reached out, I was directed to an automated system instead of speaking with a person, which made me a little hesitant and unsure if it was going to work. When I got hold of a representative, I wasn’t sure they had enough information at first. They did follow up to get the details, but initially it felt like, “I’m in the middle of an emergency, and I’m supposed to trust this?”

The website was a little confusing and didn’t always have specific options, but once I spoke to an actual person, the process was a lot easier. The contractor we worked with was really good and actually exceeded my expectations.

I’m really satisfied with Old Republic. My wife has used them before. Their customer service is very professional when I call them. I’m happy with the contractor too. My only issue is that there was some miscommunication because Old Republic thinks the additional work was needed to be paid by myself.

Old Republic was proposed by our Realtor and it was part of available warranties attached to the purchase of the home. We just surpassed one year, so we just signed up for another year.

The toilet was clogged, which eventually clogged the whole system and affected the whole house. So, I called Old Republic, and it went through an automated system, which was faster, and I didn’t stay on the phone too long. And then Old Republic sent a contractor out. They said that the refill line switch had to be replaced because it was continuing on and on. Therefore, if it wasn’t switched and there was a leakage, it would never be turned off. And the clog issue, they took the whole toilet off and replaced the wax ring, and just declogged everything. So, they were excellent. The toilet has been working great, and there are no problems. So, the problems that arose were taken care of with no questions or arguments.

The house had a couple of things going on with it ‘cause it’s an older home, and Old Republic couldn’t find a technician for us, so they gave us permission to go and find somebody, and that’s what we did. I haven’t received payment yet, and they said they’re working on it, but the response time has been great.

I’ve been with Old Republic for years. It came with the house that I bought. I don’t use it a lot but it’s okay.

I've been here in the house for about two years, and we just renewed with Old Republic. When I’ve had them come out, they’ve been pretty timely and got the work done. I'm satisfied.

The technician from Old Republic Home was fantastic. He initially refused to refill the gas because he found a problem. After investigating, he identified the issue and explained that the previous thermostat had the switch on the back set for a heat pump (electric) instead of gas, which caused the incorrect cycling and the system not operating as it was supposed to.

My experience with Old Republic was wonderful. It was wonderful because when I called them, they understood what I was talking about and got directly to the point.

When I bought my house, my Realtor suggested Old Republic. I’ve had them for two and a half years. And so far, I'm satisfied. Last time, it was not so great, but that was the fault of the person who took my appointment order. They didn’t tell the technician what he was coming here for. But other than that time, everything has been easygoing.

We filed a claim for a termite treatment. The company that Old Republic Home Protection referred us to contacted us promptly, and they made an appointment within a day or two, so that was good. It went well.

I’ve had Old Republic since 2022. It’s easy submitting claims with them either by calling or doing it online. The response time is good. They always come back and take care of the issue if they weren’t able to take care of it the first time. I would say it’s a hit-or-miss with their contractors because some are good and some aren't.

And I’m not good with computers so I’ve never tried filing a claim online.

I got the service ‘cause it was already on the house when I purchased it. Submitting a claim is easy but getting through a rep is 50:50. The service is okay but they billed me for a repair that’s already been repaired once. Overall, there’s nothing bad about it but it’s not excellent.

Very quick response on getting service provider out. Also quick approvals for repairs. This is my 2nd year with Old Republic and will renew again. I have done multiple request and all have been addressed in a quick, fast and professional manner. I would recommend to anyone.

I have had Old Republic home warranty coverage for just over two years. I have been mostly happy with the coverage, except for a few hidden charges here and there with a couple of the services rendered. My biggest issue arose today, upon cancelling my plan. I have spent over an hour being transferred around, trying to get an explanation for why they were withholding $270 of my refund. Apparently, if you cancel before you have used the full year of your plan, their fine print says that they can withhold additional charges for any payments that they made for parts and labor. So even though I was, at the time of services rendered, paying for the plans coverage and had also paid the service fee to have a technician come out, they can use this as an excuse to charge you even more money. This is terrible customer service and just a cash grab because they can.

My real estate agent recommended Old Republic when we bought the house I’m in. It’s been a great experience for me. I file a claim online, they set up a service, an authorized service individual would come to my house, diagnose the problem, and then get scheduled.

I had a tough experience with Old Republic. Two people came out and none of them said the work could be done. The first contractor submitted to Old Republic because it was under a sink that they needed someone smaller to do the job. The second contractor never communicated anything with me. I just got a notice in the mail about a week ago that says they can’t perform the service. The second guy said it cost $500, but I fixed it myself for $15. No one has done anything. No one has reached out to me, either. I am very dissatisfied.

I am still waiting for reimbursement for my pool filter. I was told by your phone representative that if the electrical did not contribute to the broken filter, it would be covered. A tripped fuse does not lead to mechanical failure. I have submitted the receipt and I am still expecting reimbursement.

Very convenient to have this home warranty after purchasing our new home. Took the worry out of what if. And actually used the service two times. Both experiences were exceptional. First call was during the winter of last year for the heater as it was putting out cold air only. Second call was for the microwave door. It was no longer shutting and operating.

Old Republic has always responded promptly, and courteously each time I have called. Their agents are knowledgeable and friendly. I have never had any issues with them. From plumbing, heating, and air conditioning problems, to problems with the pool pump, and filter, Old Republic has truly stepped up, and met my needs!

I have had other home warranty companies. My in-laws recommended and I cannot praise the company enough about how they have handled any problems that I have encountered. The time that it took to report a problem and getting the repair done was the best experience I have had. Thank you so much.

Old Republic has been good. I’ve had them for 19 years, since 2006. They’ve always done what they said they were gonna do. I don’t particularly like the contractors assigned, but I’ve been lucky. If you search the contractors on Yelp and Google, they’re all C-rated. Some of them are A-rated. But they do what they say. 

I’ve had Old Republic for about six months. We had a couple of claims. A couple of them was pretty good and one that wasn’t so good. You guys had to come out about five different times to fix the problem on the hot tub. The first technician was really good. The second one, he didn’t know what the hell he was doing. And then the third one finally figured out what the problem was.

Old Republic replaced a leaking faucet for us that could not be repaired. The company assigned to do it was good. Their tech had to come back to replace the faucet.

I've had Old Republic Home for about 10 months. It was added into the mortgage. I've used the service for a couple of things.

We bought a property that already had Old Republic, and we decided to get coverage on all our other properties as well. I’m mostly satisfied. Customer service is satisfactory, not perfect, but above average. I’ve had recent plumbing problems that weren’t covered, but I didn’t feel that they’ve knocked it on me that those things weren’t covered. They were pretty upfront that they weren’t gonna cover shower pans or outdoor faucets.

The most recent claim with Old Republic was the pool pump. They were professional and it went well, but it was frustrating to have to call back and reopen the same claim because they didn’t fix it the first or the second time. They dispatched it to a local company that kept coming back out. We had to reopen the claim a couple of times to get it working.

Their service is good. But I had to fight a lot of times for getting payment. You have to read the fine print. They don’t cover too much on the garage doors. It also takes a long time to talk to somebody sometimes. But once I give the information, I get somebody assigned to it.

I’ve filed a claim a few times and the process has been very smooth. But there was a service that was done twice and then it broke again for a third time. We had just passed that 30-day mark by about a week. They were asking me to pay another $100 for the person to go out and fix it again. But we’ve already spent X amount of dollars trying to get someone to go out and fix it. And that 30-day limit without a little bit of flexibility is very frustrating.

I had a very disappointing and frustrating experience with Old Republic Home Protection. I signed up for a basic coverage plan and agreed to add the $96 Air Conditioner/Cooler option, which their own policy clearly shows covers major AC components with a $6,500 limit (see attached screenshot of coverage page).

I had several issues occur back to back. Plumbing issue and AC issue. That did not matter. ORHW took care of them all. I'm renewing my plan for the 3rd year. I am a realtor. Decided to see how a home warranty plan that I recommend to my clients works. I will continue recommending ORHW based on my own experiences with them.

The 1st Co looked at Laundry room drain, recommended jetting line and left. The 2nd Co. I chose came out said the line seems to be flowing correctly. No charge. The line was/is still backing up after the 2nd company left but it is not overflowing on the floor. I now have to cleanup the damaged laminate and replace entire flooring.

Old Republic has been very good except we had a problem with them before and we encountered a really rude salesperson. Our water heater went out and when we called, they said, "Oh, your policy expired. We'd already renewed it. So we're not covering. And if you call back again, we still won't cover it." It pissed me off really bad. So we paid $1,600 for a new water heater. Other than that, they've been great. When I call, they get someone right away and I'm impressed with that. We've only used Old Republic twice while having them for how many years, and we will renew with them.

We had an issue with an air conditioning unit. We submitted the claim to Old Republic, they sent somebody out within just a matter of three hours and got it taken care of. So, I was very satisfied.

Old Republic is a great home warranty company. I sell real estate and I suggest them all the time. As far as submitting my claims to them, I do it online. It's a struggle to get where I need to be on their website, and it sometimes, it pulls up my old account because I have a new house. It doesn’t bother me though. I just figure it out. My most recent service was fine. The technicians were efficient.

I have an AC unit that was making all kinds of noise. It cost me 100 bucks for Old Republic to have a guy come out and tell me that everything was working right. But whenever the unit shuts off, it sounds like there's a gear grinding.

I'm a property manager managing about 20 properties under Old Republic. So, I call them a lot. I've never had any issues. I've been using them for maybe a year and a half.

There were some things that couldn't be addressed on my recent service call because of the contract with Old Republic, but other than that, it went well. A good group of guys came out quickly. They worked well, didn't try to force us to do the work that cost extra, which was nice. They did the best they could for the situation. The issue just wasn't covered in our contract. We dealt with it already.

Every time I call Old Republic, I get what I ask for. I've been with them for about five years and our experience has been great. Old Republic is a great company and I like it. I haven't had any problems at all with them.

I have had Old Republic Home Protection for almost 3 years now. All claims have been handled well up to this point, except for my current claim on an air conditioning repair. I have been a full week without air conditioning in Arizona heat and there has been little to no communication unless I initiated it. Now that the part was ordered six days ago, I am unable to reach anyone except for a recorded response. I find this highly unacceptable and feel my only recourse is to file a complaint. I don’t know where the parts have to be ordered from but I live in a metropolitan city where there are air conditioning companies were parts should be readily available. I need someone to reach out to me promptly with an update.

Service technician came out to service our refrigerator and left the leak on. He then did not come back for ~3 weeks and would not return to fix the leak. Calls to the provider and Old Republic did not yield different results. When the provider did return he damaged our wood floor and will not return calls to fix the issue. Old Republic has stated this is not their issue, which I agree with, but also will not help remedy the problem. Overall very poor experience for what we purchased with no options to 'make it right' for me as a customer. We would have been better off hiring our own service technician to ensure prompt and proper repair.

It's been weeks since I was told I would be be receiving a cash out on my new HVAC system. I have been getting multiple e-mails expressing apologies for the delay & someone would be calling me SOON. I don't know what you consider "soon" but this is taking way too long. PLEASE, GIVE ME A SPEEDY RESOLUTION ASAP. I spent $13,000 and could really use the cash out $$. You sure took my co-pay of $110 fast enough and I think I deserve the same courtesy.. Lip service does me no good.

We made a service call, a technician came and stated that nothing was wrong with our AC. The problem continued to happen. We had the service recalled and was told again nothing was wrong. Our AC completely stopped working the next week so we’ve now paid out of pocket to have our own technician come and find the problem and fix the AC. Old Republic does not partner with quality repair service technicians. This is not the first time we have had an experience like this with Old Republic service technicians. We spend over $1000 a year for this warranty and $100 per trade call for nothing. The service and warranty is not quality.

I was charged twice for my pool repair but only one company came out ordered parts and worked on the refrigerator. So I would like my $110 service charge credited back to my credit card account. The first report the company never showed up nor did they call. As a result I had to request a different company which lead to a delayed repair call. Overall the second company did a great job. Thank you but I would like my money back because I was charged twice by two different companies.

The 5 stars is for the Old Republic agents. They were very kind and understanding. I have a problem with offering the option for main line clog as my issue yet the company that came to my home would not do work because there was sitting water because the main line is clogged. They came out twice stating the floor needs to be dry. I have a clog in the line!

Izabela and I are extremely satisfied with Old Republic. In record time, using the best in class water heater/HVAC experts, they swiftly debugged and solved our water leak issue at our condo in Palm Desert, CA. They cleaned the forced air from HVAC and also replaced the water heater. Many Thanks from Izabela and Sam.

For the most part I have been satisfied. The biggest problem I have had is not being able to talk to a person. I recently tried to report a problem with ac drain backing up. They didn't understand the problem and sent an ac tech instead of a plumber that was needed. Then I got a bill saying I owe a trade fee to the ac company I called today to try to resolve this issue and was put on hold. Whoever I was talking to put me on hold and never got back to me. Eventually I gave up and hung up. I still haven't heard if the issue of the bill had been resolved.

So far I have had one repair made that was covered by my contract. I recently called them to service my septic system for a float sensor. I explained the issue and the representative said ok. I was given a go ahead to contact a repair company. They came and gave me a quote and charge me $250. I submitted the quote and the $250 bill. Remember I was given a green light to get the quote. I was told that the service was not covered by the insurance. I was then charged the $100 service charge for service that they didn’t pay for that they should have said upfront they were not going to cover. As a new customer I feel that the contract is written in their benefit and even their own employees don’t understand it. My out of pocket expense was $1,245 plus the $100 that I believe could have been avoided if the employee knew their job. I will not renew this contract.

If I could give this company zero stars I would. It has been a delay after delay on their part when our AC went out. Given that it's 110 degrees in Arizona when our compressor stopped working, I would have expected a little more urgency than their delayed process of doing things. We are on week two of being without AC because of their SLOW process and bureaucracy. Plus, every time you call in, you have to wait about an hour EVERY time to get a single soul to speak with you and all they can do is use a patronizing tone saying this is just how it goes. If I would have known that authorizing the work (which took 4 days from the diagnosis), I would have simply done this through my contractor.

Had them for 10 years and never used them until last year, then they dropped us because claim was above $8000. So they love you until you have a claim and after that they will drop you.... Never again...

Everything I've dealt with Old Republic has always been satisfactory. We've had the home warranty since 2007 and I have no complaints with them. They're responsible for whatever they promise. I call them on the telephone for claims, then they send a representative out and take care of the problem. With the exception of one representative recently, the rest of them have been responsive. With the one recently, they didn't fix the line from the air conditioner, but Old Republic is still working on that.

Buyer beware. I had purchased the Old Republic Home Protection when I recently purchased my home. The title company sent out the check after my home closed on 08/13/2025. I called on 08/18/2025 to schedule a service for my AC and to re-key. The 1st rep I talked to said that they had not received my payment yet but transferred me to another rep to process my service request. After about 20 minutes answering a list of questions from the rep, he told me he was ready to submit the service request and put me on hold. After about 1 minute, an automatic recording came on stating that since my plan was not active, the service request could be be submitted and that all issues discussed with the rep would not be covered since the plan wasn't active.

I've had Old Republic Home Protection since December. My Realtor did it for me. When my oven wasn't working, I submitted a claim by phone and the rep was very friendly and nice.

It is now 117 in my house. I have tried for two weeks to get my AC fixed in Phoenix. You are the worst. I am sleeping outside by my pool because it is now 20 degrees - 96 degrees outside. What are you even doing to help?!? I have a family and job.

This has been my absolute nightmare experience with Orhp. I got the keys to my new house on 7/25. The home inspection was done back on 6/28 when the offer was accepted, and everything was working fine at that point. We’ve been moving our stuff over little by little, and then on 8/13, one of the HVAC units (from 2002) completely not cooling. I immediately reported the issue and requested service from Orhp. I paid the $100 trade call fee, and they sent a service provider—but of course, the earliest they could come was 8/18.

Old Home Republic was included during the first year after I bought my house. The three service calls were promptly addressed, I was happy. Five years later, not so much. This year, the dishwasher started leaking, turned out it couldn't be repaired. Replacement--same model--offered, seemed like a fair price. However, the power outlet was outdated, had to be replaced. Although the same workman who installed the new dishwasher was the one who put in the electric outlet, Old Home Republic did not reimburse me for this charge, although the limit on the amount offered as reimbursement had not been reached. Didn't seem right to me.

We’ve been with Old Republic since March of this year. We were recommended through our Realtor. There have been obstacles that we’ve had to overcome just to try and get claims. Whenever I very first tried to submit a claim, I never got an answer. Trying to get to one of your representatives is not very timely.

I first heard about Old Republic about 15 years ago. I was an office manager for an air conditioning and heating company who subcontracted for Old Republic home protection and several other similar companies. So whenever those companies would have calls and they needed to dispatch for air conditioning or heating, they would give us the work. And in that work environment, you could tell quickly which companies were honest and took care of their customers and which ones didn’t. Old Republic was a very good company. So, I did not take out my own personal policy for about 15 years after I actually knew about the company.

Old Republic was recommended by our real estate agent, we’ve had them since 2017, and so far, the service has been okay. I send service requests either online, which is easier, or phone call, which is a long wait. I like the customer central portal, and it would be helpful if they could have policies that outline the process for second opinions and to get the non-network providers.

I’ve been Old Republic for four or five years. Service levels are good but sometimes, it takes a long time for things to process. I've had a washer and a microwave replaced and it took weeks to do that. The turnaround is part of the issue, but other than that, I'm happy with the service.

Old Republic is good but not the best. They were offered to me when I first bought the house. I've been with their service for about 10 years and the seller paid for the first year. It's hard to get through to anybody when submitting a claim. It takes at least 24 hours. Most of the contractors are good, but the one guy working on my AC may be forgetful, though. It wasn't cooling and I'm not sure if he fixed it completely. He added refrigerant to it but it doesn’t keep up with the heat. Nobody's been back out here since.

Submitting a claim to Old Republic Home is just a few clicks and you’re done already. Afterwards they gave us a name and a phone number. You can call the contractor or they can reach out to you. I like that they cover basically everything and they are relatively affordable. Out of the ten claims we had, we had one bad experience. Our furnace was out and the technician said that it was leaking gas. But wasn’t it. I was just bad. When it happened, we called Old Republic Home to request a new service provider, and they provided it immediately.

The technician from Old Republic Home Protection came out. We lost power in half of the house, and the plugs didn't work. He saw that the wires were loose in every outlet he opened. So, he tightened them up.

I’ve been with Old Republic for seven years, and I’ve always been pleased with them. I usually call to file a claim. We’ve had the pipes plugged up twice because the house is so old, and they took care of it promptly. Old Republic has always been clean, on time, and explained what they’ve done.

We have had a warranty plan with One Republic for two years. The first year, we weren’t happy because the contractor took weeks and weeks, and we were left without a washing machine. They said that the delay was due to ordering parts and waiting for them to arrive. But even just to come out, they took a week or more just the first time to come out and look at it. So, we let our warranty lapse.

I have an older home and was looking for a home warranty. My friend, who has used Old Republic once or twice, recommended them to me. I have been protected for about four or five months now, and I like that they pay for repairs. I submit claims through the internet. The site is okay, but sometimes my problem doesn’t fit in the parameters that they provide in the drop-down menu. They don’t clearly state what’s considered an emergency. It also takes a while to receive a confirmation email after submitting a claim. And I didn't know if they had gotten it or not. There have been several times I have called and asked them if they were going to charge me twice because I submitted a claim twice since I didn't know it went through the first time. So I would rather talk to a person when requesting service.

The majority of our claims were denied. It felt as though the people they sent were told exactly what to say to make sure the claim is denied. I had the same experience with AHS. You will wait 30-60 mins anytime you want to call and by far have the rudest people answer. I would urge that you save the money and instead put money aside each month. I promise you won't save money by having a home warranty.

I like that I didn’t have to find a service repairman. I call the warranty about my problem, and they find them. However, they have a lot of improvement to do, so I did not renew with them. Their service really declined this past year, sending out inexperienced service people out. They’re really difficult to deal with.

With my recent claim, I had two different service calls on my air conditioning units. I have a two-story townhome with separate compressors for the first and second floors. The first call was about the 1st floor unit that stopped working. Someone from a company came out and repaired that. They did a fine job. Then in a short period of time later, I had a problem on the 2nd floor and was told to submit a second service request. A different AC company was assigned, and they were good as well. Overall, both companies were good and they were fairly timely.

I like the convenience of being able to call the warranty and have them dispatch the proper people. What could be improved is ensuring that contractors who claim to provide emergency response for weekend and evening calls honor those commitments and are actually audited for it.

I wanted to pay cash and get a receipt instead of putting it on a credit card. The representative said it was fine. The contractor couldn’t do work, but I still wanted to pay him. He said the representative didn’t put a service fee. So, this is an ongoing thing. They say one thing but do another.

My last service with Old Republic was excellent. They were helpful. They were able to fix it the same day.

I’m a licensed Realtor. An Old Republic representative came to my office and talked about it. In the past 20 years, he has always visited the office and been accessible to licensed Realtors.

I’ve had a lot of luck with the Old Republic service. Overall, I’ve had good experience them. I would recommend.

I placed a request to get my dishwasher repaired before my home warranty expired. This is the third time the techs have been out and it’s still not repaired. So I’ve been waiting for this guy to come out and see if he can help out a little bit. This will be number three visit. I understand that if they don’t repair it within three visits, my home warranty will replace the Maytag. It’s odd because it’s a relatively new machine. So I’m looking forward to seeing what would happen with them.

Be careful what you get into. I had a terrible experience with Old Republic Home Protection. They charged me $780 over a year, on a monthly basis. Before the end of the year, my Samsung dishwasher, about there years old, started acting up. They charged me $125 and assigned a service guy from two counties over to come over after several days to fix it. All he did was to remove some lint from the dishwasher's air intake on top of the sink, for a total of a few minutes, and said it was fixed and left. A couple of days later we noticed that the dishwasher was making sparking sounds and generating a burning plastic smell.