Cinch Home Services Reviews

I've had Cinch Home Services for more than 10 years. I had it since I bought the house. I had trouble before this recent claim. Also, Cinch has been raising the price every time. I started at $65. Now, it's more than $100. I'm starting to think of going someplace else. I gave Cinch to four different friends. My niece in Virginia and two of my friends here in New York are using it. One in Suffolk country. They are lesser in price. I'm an old customer but I have a higher price. I don't know why. Other thant that, my last claim was very easy and fast. The techs were good people. They solved the problem straight away.

We had issues with our AC unit and Cinch sent out a company to fix it. They did that within a couple of days. So, it worked out well. Setting up the claim was easy and straightforward. They gave me a couple of options for the date and time, and the company that they scheduled reached out and told me when they would be coming. The tech was nice and thorough, and tried to explain everything that he did. He offered additional services from their company, such as maintenance, and sent me a couple of quotes for those things.

We just got our house. We decided to go with Cinch due to a recommendation from our Realtor. We've had Cinch for not even a year yet. We've done claims. The first time somebody came out, they weren't able to handle the problem. They didn't have the equipment. But the second time they came out, it took a few minutes, and then the problem got handled. We didn't have to worry about it from there. We have a French drain and if it becomes obstructed, it will back up and flood the basement. What was obstructing it was apparently some roots and a balloon that had been flushed down the toilet before we even moved in. So, they cleared it for us. It's not had a backup since. I can store things in my basement now.

The seller of the house included a year of warranty with Cinch with the purchase and I ended up needing to use it in that first year, and it was very helpful. So, I have continued it ever since. I like most that it covers large expenditures that normally aren't covered by any other kind of insurance coverage. The first year that I had it, I had to replace my hot water heater, which isn't covered by anything else. So, it would have been a fully out-of-pocket cost for me. But I had Cinch. And they helped cover the cost of the installation and the actual item, but didn't cover any of the code upgrades, which is understandable.

I've been with Cinch for two years now and I like being able to call them and then they figure out who to send out. When our dryer wasn’t heating, the contractor plugged in a part that was broke, but then it happened again, and they replaced the heating element. It's been good so far.

I've been with Cinch since April, and my experience has been good. When I set up a claim, I didn't do the online. The AI part of it is not good. But whenever I had to deal with a real person, it was good. They followed through. There was a process, but for the most part, they were good at taking care of my issues.

In July, Cinch had to take care of my washing machine issue. They sent someone to do a diagnosis. Then they fixed it in a timely manner. Cinch has been good to us every time I call and need some repairs or if something happened. They always reply back ASAP and come out and have somebody come out to handle the situation. The only thing is the deductible is too high. It seems like it's increasing every year now.

We've been a customer with Cinch since we purchased our home about four months ago. I've submitted two claims online. The claim process was extremely easy. The service technicians were fantastic. We've had nothing but excellent work from those guys. So, I'm very happy with it. Cinch is a good thing that I'm glad we ended up buying it. It's something very nice to have when you're purchasing an older home.

I've had Cinch for at least five years and I don't use it as much, but it's been convenient so far. We usually call for our claims. I don't like the online one. They assign us to a company, and then we move on from there. A lot of times, if I'm calling, it's something that needs to be taken care of. The time to get a technician out is usually problematic. It could take a week. The last claim we did was the heating system, and we waited for a week and then we waited for another two weeks to fix it.

Cinch has been great and I’ve had them for approximately four years. The first year was good. I had a couple of claims that I put in and they were able to get the job fixed. They're doing the upkeep on my rental property as well. So, I have no complaints and I've maintained services with them and extended it to my primary home as well. They’ve improved my one concern, which was quality assurance. Once the job is completed, having somebody to follow up to make sure the customer is satisfied and that the job was complete. They implemented that this year.

I bought my home in February of 2020 and the people who had the house before me already had the Cinch warranty and it was paid all the way up, so we decided to keep it and see how it worked. So far, we've been satisfied. Submitting a repair ticket is not a bad experience because once we talk to somebody, within the next couple of hours, we get a response back about who's coming and what day they're coming. It's not a bad turnaround as far as a quick response. The quality of the technicians has not been a problem. We had a plumbing problem in our kitchen and we called on a Saturday. Cinch doesn't have an emergency service where somebody comes out right then and there, so the repair guys couldn't get to us until Friday. But they were there first thing that Friday morning.

Weichert Realtors told me about Cinch Home Services and I ended up signing with them. I have them for two years now and I've had different claims with them, anything from repairing a dryer, to working on an AC unit, to plumbing. The service has been good but there are some things that are not covered. So if anyone is considering them, I'd advise to leave some room for some potential additional fees. Other than that, they recently sent out technicians to my home and they were professional. They came out and did the job.

Cannot speak with a live person.

Cinch Home Services is a good service, but it can take a long time to get something done. I've been with them since April. I bought a house and the seller purchased the plan for me. Recently, my central heat and air stopped working and someone came out, worked on it, and fixed that particular problem. He was friendly. He came out as soon as he could and fixed the first problem. It was fixed within three weeks. But the next day, it leaked water into the pan and it was about to overflow. I called the same guy that worked on it but he said he couldn't do it. He called me once, and he said he had truck trouble. It's a long story. It has been two months of this. I've texted him a couple of times the last couple of weeks and he hasn't responded. Cinch assigned the repair to someone else and I've been trying to get them to come out to my house for three weeks but they haven't come. I'm still waiting on the second repair to happen.

Cinch Home Services has been great. The policy was transferred over to us when we purchased the property, and I will definitely be renewing it when the time comes up. All the experiences I've had have been positive. The online tools are easy to navigate and the claims process is good. I just call in and let them know the issues I'm having. I've had to use the services twice, and it was very convenient. The first service call I put in was for our washing machine and they replaced the springs in it. They fixed it. The recent service call I had was for our HVAC system and the guy had to come out there and replace a damper motor. He was very professional and he knew what he was doing. He got the system running temporarily until he came back out to fix it permanently. So, he did a very good job, above and beyond.

In December, I will be with Cinch Home Services for two years. The people that I bought this condo from gave me a two-year warranty. Cinch was who they chose because I wanted a two-year warranty because the furnace and so forth were old. I submitted two claims. I put in a claim and gave Cinch $200. Within a day or two, they gave me the name of a company or someone. The first thing was my water heater had to be replaced. They gave me the name and the guy came and replaced the water heater, did a great job, and that was the end of that. The other one was I have a stack washer and dryer in my condo and it made a lot of noise and I was afraid something would break down. I paid Cinch $200 and they sent somebody out. He came and looked everything over. He made a couple of adjustments and everything was fine. I've had people say that they don't like having to pay the $200. But that is what I paid to get a water heater replaced.

I'm a happy Cinch customer.They do what they're supposed to do. Any request I've made has been done. I have not had any issues. I make my requests through their website. And then if I have any issues, I call. It is extremely easy to get a representative. I get the company name, and then usually, the employee's name that will be making the house call, their phone number and website. I've been extremely happy with everyone that has come out. I did have one issue with my oven/stove/range that I did not really appreciate the service provider that much, but everything else has been A+.

As I said we had two policies for two properties . We didn't have any outstanding claims or issues as long as we paid our policies on time . Our central air broke and we called this company . The sent a repair out who inspected the unit and said this is broken and you will need a new unit . cinch then looked at our history and stated that we had a dirty coil and this repair will not be covered . I looked at my coil and replied back that this is how a coil looks on a thirty year old unit . They are not shiny and clean . They turn gray and look like they have been used . cinch then replied that in 2024 we had a repair tech say that our coil was dirty . my response was the tech that they sent out didn't do any thing to the unit . he saw a dirty filter and said oh your coil is dirty and left and billed me for a service call . I complained about this but nothing was done . So this entire claim has been denied because of a bad service call that happened in 2024. The company is completely full of crap and i would suggest that you do not use them . THEY WILL NOT PAY OUT ON YOUR CLAIM .

I've had Cinch Home Services since I've had my house, and I've had my house for almost three years. The contractors are very professional. The first guy took the AC apart. He cleaned it out and serviced it. However, the AC is not working as well as I know it should have in the past. I don't know if it's the unit going out, or if it was because it wasn't serviced correctly the second time, or because of the record number heat that we have here in Texas. But Cinch has been very prompt to send somebody out in regard to fixing whatever issues I have. I haven't had to wait long. If I call in an order that I needed something, the response is very quick, and they make sure I get an appointment set up quickly.

Cinch bought out the previous company I had. I was with that company for a while. I wish the deductibles were lower. They used to be $100, and now they're 200. I do like the fact that you can get quick service, and then you know you don't have to spend more than a certain amount. Submitting a repair ticket on the website is very quick and easy. I get basic information about the contact information of who will be coming out. Having Cinch gives me peace of mind.

I've been with Cinch Home Services for maybe three years in June. My account got canceled for some reason. I don't know what that was all about. Cinch fixed it. It wasn't a problem when I talked with them. Also, the techs are good. I like them. They're cool.

I have a pre-owned home and it was 10 years old. So, it was nice to have a safety net. Cinch was referred to me by my Realtor. I've been a customer for about six months now. I submitted a claim, and the technician that came was great. He was very helpful, very nice, very knowledgeable, and he did a good job.

I would NOT recommend this service to anyone. We recently purchased a new home and have the cinch warranty. We put in a service request for the stove, which the front burner does not light and the oven door does not stay closed. I have been through 3 companies now and the fourth company is assigned to our case. The problem isn’t that companies aren’t coming out, the problem is that the company submits a diagnosis, cinch reviews the diagnosis, cinch closes the case and opens a new case for a new company to diagnose. We even had an instance where cinch CANCELLED my request and we had to call to get it reopened and told we would have to pay the $200 deductible again. I will say cinch finally fixed that and reopens my case after a few phone calls. I just got off the phone with customer service, who refuse to put us on with a supervisor, whom say they have “no record” or any of the services coming out. I literally have proof from garden state property services LLC, and Midwest property services LLC. Cinch receives a submission, reviews it, closes the original and submits a new claim every single time. Customer service can’t answer our questions on when does this end/what is the process.

The latest time I requested service from Cinch, I submitted my inquiry to their website. Then they found some technician. They sent him out to my place. He found out what the problem was, and he fixed it. So, it was straightforward. Overall, my experience was good but not perfect.

The claim process with Cinch is reasonably easy. I had to call to place a claim, and their representative was fine. The technician was great. Overall, Cinch was very helpful considering that the first company that they chose was non-responsive. The second company they chose refused because we have a crawl space and not a basement. The third company was great. They did the work all in one day on the hottest day of the year in Kansas City, and it was an air conditioner issue. So, I appreciate that they worked so hard to find somebody to come fix it.

I’ve been with Cinch for 11 years now. My most recent claim was within 90 days, so there wasn't a second deductible for me, which made that nice. Overall, it's been pretty good. I like to choose who I'm going to use to do the repairs 'cause I've got some experience with some companies, and I like the way they work and the service they give. So far, so good. Everybody that I've wanted has been approved. My experience with the reps has been good as well. It hasn't been a real long wait here lately. But in the beginning, it was a long wait time, but that seems to have improved. The techs have been good as well. I've got a well and septic tank, and Cinch doesn't cover that. That's kind of a concern. But it is what it is. If it would be covered, I'd be glad to add that to the policy, too. But it's not. I’ve also always had additional costs when something is going wrong. But overall, it has worked out for us.

Cinch was recommended by my realtor and I am covered with them this year. When I have a claim, I contact them by phone and the turnaround time is less than 48 hours. Recently, some technicians came out and they were great. Cinch sent out a local appliance company, and they were professional and expediently. I had one appliance repaired and I had another one replaced. Overall, I'm very happy with Cinch.

We've had our home warranty with Cinch since March. It is very easy to navigate their site. I did a claim online for our HVAC system that wasn't working. They gave us the name of the company and we were able to research and make sure that that was what we wanted. They came in and evaluated it. We needed some kind of condenser. Our dehumidifier thing that's in it wasn't working. So, they had to replace that and they scheduled the repair within a week. Cinch is right on the money. They were prompt, and they picked a company that was prompt to get us repaired. So far, they've been great.

Avoid. We are now 25 days waiting for a repair to our range top. Cinch has delayed approval, swapped vendors and repair contractors, and their only offered solutions require further delay.

Terrible customer service. If claim over $1500, you will never see a dime, minus the $150 deductible you are already charged. 6 weeks still waiting. Ended up canceling contract and they still took my auto pay. Scam.

I have just put my 1st claim in. They have reassigned 6-7 service providers. When I call these service providers, they have no idea what I'm talking about, not work orders. I call back in Cinch again delays, speaks down to me, and schedules with a mythical new service provider. This will be over 2 weeks from my initial claim to "hopefully" have some body come out.

Cinch needs to make this right now.

I like the service with Cinch. I've had them for over 15 years and the service has been good. They repaired a ceiling light and ceiling fan, and it went really well. I did the claim online. The turnaround time on this one was a little bit longer, but it was tolerable. It was 72 hours. Everything worked out good once the tech got here and performed and did the job.

We were recommended to Cinch by a family member who used them. We've been using them for probably 10 years. Our most recent claim was for plumbing. Everything was seamless, and the communication was great. A technician was out within a week to get the diagnosis, and then it was up to us after that when we had the cabinets out. There was a leak in the waste line behind my kitchen sink. So, the kitchen cabinets had to come out in that area. It was kind of almost a month-long process. The guy had to have us take the cabinets out. Then the plumber came back out, and then we put the cabinets back in. The technician was knowledgeable and courteous, and he did quality work.

I have been dealing with Cinch Home Services for more than two months over a completely nonfunctioning Jenn-Air induction stove. I paid my required copayment, Cinch sent multiple service providers, and the first attempted repair did not work and actually made the problem worse.

I bought this home in May, and the homeowner had Cinch. They passed it on to us. I had a claim and the technician who was sent out was excellent. He changed the garage system, and put in a reinforcement on the doors like a rail that goes across the top and in the middle. I like that the service was fast. The deductible was reasonable because I knew it was going to cost more to have the problems on the resolution. This is the first issue that we have ran across. I highly recommend Cinch.

I've been with Cinch Home Services since we closed on our house last March. However, I can't do anything with my recent my problem. The claim became more of a consultation. It takes so long to get hot water out of the pipes. The water heater works fine, and it's easier to live with it. Paying for the co-pay on it then not having it fixed was disappointing, but that's to be expected. I was very satisfied.

I had an oven that malfunctioned and started a fire because of poor electrical wiring and Cinch refused to cover it because they said they don't cover accidents that are caused by fire. They used the clause in their policy that says if there is a tornado, hurricane, house fire, or flooding from a monsoon, and the damage was caused by fire or water, they don't cover it. But the damage to the oven wasn't caused by a fire in the house. The unit itself started on fire and I'm lucky my whole house didn't burn down. So, it was a problem with the oven. They should have covered it and they didn't. It took two months of trying to work with them. They initially said they were gonna cover it, and then they escalated it. They turned around and denied it in the end. I gave $100, and they wouldn't give me the $100 back.

I was having an issue with my refrigerator. It was leaking and freezing inside the refrigerator. It was a defrost issue. Cinch has been really nice. They made an appointment right away. When it keeps happening, they schedule a new appointment and fix a new thing. The techs have come out four times. This last time the tech was out was just a couple of days ago, and it does seem like there's no problem. But it was frustrating, and there was a lack of communication. But the tech was very quiet, accommodating, and very professional. Also, the Cinch reps were very helpful when I submitted the claim. They also answer their phone right away, and they're friendly. It's been a good experience with Cinch.

I've been with Cinch for 14 months, and so far, I've experienced kind, quick and courteous service. I do my claims online. It's pretty easy. I get the name of whoever is coming out, their address, the phone number, and their website. The contractors are of good quality. Most recently, my AC unit upstairs was not pumping out cold air, and they got a guy out there, and he told us that we needed to change the air filter that was in the attic, and to clean it periodically when the seasons change. He did it for us, and then showed us how to do it. Overall, I like the affordability of Cinch and the speed of when the contractors can come out. The only thing I don't like is I have to pay the deductible for each item.

Mid-July, my washing machine wasn't working properly. Cinch sent a repairman who determined there was a short in the wiring.

Cinch Home Services is the WORST service that I have ever had. I bought mine from a representative selling it in Sam's Club. He told me everything that I wanted to hear. When I put in a claim about three to four years after having the service, they took over two (2) months to try to resolve the issue. Then they came back and denied my claim.

I want to thank Glen ** for resolving my claim with Sears Cinch Home Services, he was very professional and responded immediately to solve my claim.

Refuses to assign another Air Conditioner Company that is not an hour away (EMS Home services)...EMS has been disrespectful, rude, takes money from the elderly and still has not fixed an issue after 3 weeks. ...a 76 year old grandmother/retired school teacher deserves better than to sit in a 95 degree house when Cinch won't help her get a different A/C 3rd party company that will help her.

Don’t waste your time or money with this company, we had total protect for years and had our AC fixed a couple of times very smoothly and quickly, 2 weeks ago I called as our ac was making a funny noise and after assuring me they were a professional company who hired professional technicians I paid my $150 deductible so they could give me an appointment. They gave me a appointment 2 weeks out, I called the contractor every day and managed to bring it 4 days closer, a week after the initial call it stopped working completely and it was a Sunday so nobody could help us, the Monday morning we got an appointment for Wednesday, the technician actually came out on Tuesday and immediately filed his report, we are now 7 days since the report was filed and they haven’t passed the repair yet , I live in Arizona it is August we actually have a severe heat warning and my house is currently 97 degrees and they do not care. This is a unit that is serviced every year.We have called multiple times every day and nothing changes, they are going backwards and forwards with the technicians over the fact that Cinch said they are asking for too many hours in the repair time,this is a company they picked not one we picked as we were not allowed to, you would think they would trust the people they hire. Our situation has so they say been classed an emergency which I totally agree with, but apparently they don’t know what an emergency is. I’m guessing if this was the winter and someones heat went out in a state where it was very cold, they would probably be treated the same way, I did find that we have emergency accommodation up to the amount of $1200 but that is with a entirely different insurance company and we have to stay in said accommodation and then maybe we can be reimbursed after we have put the claim in and they decide, my next port of call will be the BBB. Just to clarify my air has been completely out for 9 days it’s August in Arizona with a severe heat warning and my house is currently 96 degrees and this company simply does not care and good luck trying to talk to anyone in authority, it’s almost as if they are part of some secret service and are not allowed to talk to their customers

I purchased a home warranty for one reason: peace of mind. Unfortunately, my experience with Cinch Home Warranty was the exact opposite. Ultimately, I canceled my plan.

We started out with HMS 15 years ago. They changed their name to Cinch. Their reps have been very nice and helpful. You just go online and submit a claim. It's easy. We’ve had several claims. They were good. The most recent one was the HVAC guy, and he was top-notch. He was the best I've seen. He was right on top of it. He did everything he could to help us. He did everything, because we had extenuating circumstances with our situation. He went above and beyond to try to help get it fixed.

Reported my heat pump failure in mid-June. Took them a week to dispatch a Sears tech to look at it. He pronounced the system dead with a failed compressor and coolant leak but Sears could not repair it. Another provider was assigned by Cinch for repair. After calling, he came out to get model information from the system. Then...nothing. The provider said he was awaiting information from Cinch. Cinch said they were waiting information from the provider. Three weeks into the case, Cinch admitted that they did not have a provider and sent me documents and instructions allowing me to hire my own provider. I hired a well-respected local company to repeat the analysis. They confirmed the leak but did not find fault with the compressor. However, due to the age, 16 year, and condition, the system was passed its expected life and not cost-effective to repair. Partial system replacement was not possible because the refrigerant is no longer used in new systems. I send the results back to Cinch with the analysis invoice and system replacement estimate. However, because I felt the estimate was too high, I did solicit two other bids, one of which I accepted. Now I receive email from Cinch that they need more information before they can proceed. Information that was not specified in the instructions they sent, meter readings, photographs, etc. I already paid a company $422 to answer questions from Cinch and now they want more. I argued with them that they should have received that information from they own provide, Sears, the first time, and Sears should return to finish the job. The response was "Once the job is assigned to an outside provider, the original information from Sears is disregarded". We're now five weeks into the process. Fortunately, the company which contracted to replace the system, installed temporary window air conditioners so we could move out of the basement. They sent a tech out to gather the information Cinch demanded (for the third time). Finally, after 5 1/2 weeks, a new system is installed. The next day, Cinch comes through with their generous offer: $350. Not even what I paid for the analysis. Their reasoning is that the system could by fixed by inserting a stop-leak substance, which, according to online searches is a highly dubious, short-term solution, with a low success rate. I'll be filing complaints with as many rating and regulatory agencies as I can find, as well as with Sam's Club, where I bought the policy.

SCAMMERS WITH HORRIBLE CUSTOMER SERVICE! Do not seek coverage from this company. We’ve been waiting for our subzero refrigerator repair or replacement for over 8 months and they continue to give us the runaround.

My experience with Cinch has been great. I've been with them for eight years. As far as submitting a claim, I call or I make a online request and they give me a call back with the individuals that’ll be coming out to do the service and give me the time frame. Then they handle it. With the latest claim that I could recall, I had to call back because the service provider that they sent out messed up something else that was not supposed to be. So, I spoke to their rep. They work somewhere, and I barely could understand them.

Updated on 07/30/2026: So, I need to correct myself, the monthly payment amount is actually $75.00 and thank goodness. But today the plumber came at a little after 8am. He did not look happy to be here. He also failed to state he did not speak much English. So, while trying to show him everything thing, he heard 1 thing then rushed out of my house, came back in with his phone and a messaged made from Google translate that said we needed a professional plumber and he was not one. Then he left again and brought me the yellow job completed slip without my signature and left. The Right guys plumbing and heating have not answered the phone for myself or Cinch and have also not closed out the work order. I explained exactly what was going on over the phone on the weekend to the right guys and they never said this was something they couldn't do. This man who is not a plumber made sure to offer services he was incapable of providing just so he could leave. The man I spoke to over the phone at cinch was very helpful and I told him what I thought about his company, how they treat their costumers. And while its not his fault, I wanted him to express how difficult its been this whole week being home with an autistic child and being a disabled person myself. There are tons of plumbers who will respond in 24 or less and cinch insisted on using a company that made us wait a week and then ran out on us because he couldn't speak English, and didn't want to work.

DO NOT every use Cinch. I have been without air conditioning for more than a year and they have not fixed it. They even charged me thousands of dollars to fix it and then refused to refund me when we realized it wasn't actually fixed due to a part being installed incorrectly. Every service company that comes out here says it needs to be replaced, but they refuse to pay for it. This is a criminal company that profits off of defrauding customers.

On 8/14/26 I submitted a service request for my stove and a service provider was assigned to the request. The reason that we submitted the request originally was because our stove was smoking and created a burning electrical smell making it unsafe to use.

I purchased a Cinch Electronics Protection Plan in June 2026 based on the coverage information provided during the sales process. Unfortunately, when I filed a claim, I discovered that the agreement contains conflicting information.

I have had Cinch for 6 years. Used them periodically and never had any issues. HVAC, garbage disposal, washing machine. The last issue was a drip from house water shut off valve. Simple enough, failing part needed replacing. They initially approved the repair and called technician back and said they couldn't cover entire $450 charge and I would have to pay $150 on top of $150 deductible. When I called to complain they read page 16 and subsection 1000 about modifications not covered. The tech replaced a failing part!!!! He did have to add a 3 inch piece of PVC after taking failed part off. Whatever, ...its always the small print. I will be changing companies primarily because Cinch premiums are really expensive and this experience didn't help retain me.

Complete fraudsters and crooks. Have sewage backing up in my basement, they sent out a plumber and all he did was look at it and say it must be backed up at the street, which is outside my house and not covered by warranty. I called the county to make sure the sewer line was clear from my house to the street. They came out and did that. Then when I called them back to say the line is clear outside my house and the problem is inside the house they made me gather emails, a signed letter on county letterhead saying they cleared the lines to the street, and sent them pictures of sewage overflowing and backed up in my basement. They ended upholding their denial when I sent them all the proof that the backup was in the house and not outside the house. Meanwhile we are going on a week of having standing sewage in our basement. Home warranty companies will do anything to avoid spending their money. They are in breach of contract and I will be pursuing legal action.

So, I'm guessing that Cinch Home Service out bought Sears. When contacting Sears, we are connected to Cinch. Cinch has to be the most unprofessional, unreasonable and disorganised business for home repairs. Without having to write a long exhausting bad experience about Sears, I'm telling anyone who's thinking using this business, RUN. This company is good for dihshornining their contract especially after you pay your deductible and start texting generated AI message that stereotype my neighbourhood by keep rescheduling our ?appointments out

I have had the premium Cinch Home Warranty plan since February 2021. I find there is a disconnect between the company and it's contracted repair companies. The most recent was for a dishwasher repair. Because I haven't had good luck with the contractors they use, I checked the company they scheduled and I found that their business license was REVOKED in the state they were registered in!!! Also, as a warning, if a part is replaced under the plan, and it fails outside Cinch's warranty window, they will charge another $150 deductible for the repair, even if the part is STILL UNDER the manufacture's warranty. I will be shopping for another warranty company when this plan expires. One in which I can choose my own repair company.

I bought a house and chose Cinch for the home warranty that was required. Submitting claims has been fast and fairly easy. I do everything online, and they send texts indicating what is going on. Then, the service people come out. Sometimes, they call. There may have been one call with the last service I had between the serviceman coming out to investigate and them actually doing the work, but that was just to inform me what was occurring.

I had a very disappointing experience with Cinch Home Warranty. Their customer service was unprofessional, slow to respond, and unhelpful throughout the entire process. The repair work that was performed by Murray's plumbing was poor quality, and the issue was not fixed correctly the first time. Despite multiple calls and follow-ups, they failed to ensure the job was completed properly or to stand behind the service provided. I paid for a home warranty expecting peace of mind, but instead I experienced delays, frustration, and unresolved problems. I would not recommend Cinch Home Warranty to anyone looking for reliable customer service or quality repairs.

When I place claims with Cinch, I do it through the app or the website unless I have a complicated question. Dealing with the technicians has generally been positive, but sometimes it requires multiple visits for whatever reason. I’ve had my dishwasher repaired multiple times. In my most recent claim involving a microwave oven, it was replaced instead of repaired. It was nice to have the option of what the replacement would look like or if I wanna do any upgrades at my own expense. The technicians have all been very friendly and professional. For whatever reason, in this recent claim, the installers were different than the normal tech.

I had a good first two experiences with Cinch. When I did a request to service, I got a contractor and they followed up. But I'm getting ready to leave Cinch. I've done four claims and out of that four times, I've had to change service providers twice. The service providers didn't follow up once I put the request to get service, so I had to end up getting another company. That was for my garbage disposal. I had to get somebody else for my dishwasher as well. When I called up for the third one and told Cinch I hadn't heard from the service provider, the rep was debating with me telling me to give them a chance. I didn't like the customer service at that time. Plus, their deductibles have gone up high. It was reasonable in the beginning, but it's going up extremely high to me, especially when I don't use it that often.

I've been a Cinch Home Services member for years. Submitting claims has been easy. Also, the techs do everything.

I've had Cinch since I moved in my home. I usually do my claims online then they give me a call. It doesn't take too long for their contractors to come out. They do in a day or two depending on what the service is, and I've had good experiences with them. However, I don't understand some of the reps very well whenever I need to call them.

Right after we hooked up with Cinch, the very next day or two, the microwave died. That worked out well. A guy came. The microwave was replaced. It was like a piece of cake. We did another claim on the downstairs unit. It quit. The claim part was easy. With the person getting there, there wasn't a good communication with whoever they referred the first time. When we followed up, they did somebody else and then it was taken care of. So, I guess the first just wasn't as good as the microwave guy. Overall, it was amazing. It saved us because it was only $200 per thing, which would have been way more than that. We sold our house, so I don't have Cinch anymore but I would recommend it.

I bought my house in November and I was told that I could get Cinch warranty home service when I bought the house. I wanted to make sure the house was covered, being a brand-new house. Cinch had really good reviews prior to moving in. So, I decided to stick with them. So far, submitting a claim has been great. It hasn't been very hard. I log in and then I'll call. Customer service is pretty quick with it. I make the $200 payment and it all goes pretty fast.

This is the worst company I ever dealt with!! I have a service warranty, which I pay $82,00 per month. To open a service call requires a $100.00 fee. I called them on June 1st because my AC was not working. They made many excuses why the repair order was not fulfilled. On July 14th the service technician came to repair unit, but he said I must first pay $509.00 plus for parts that were not covered on the warranty. What a rip off! What the point in having a service contract?

We've been with Cinch for a while, when they were still another company, and then it changed over to them. Back in 2022, I had an oven and a gas stove that I’d made multiple claims on and it was a horrible experience. The techs came out multiple times and I had no oven for about nine months. There was no communication and I had to send an email up the chain of command. Ultimately, I had both of my appliances replaced. But since that experience, it has been a lot better.

Very dissatisfied with Cinch home warranty. My AC unit stopped working and a technician came out on Monday and submitted what was wrong to them. As I live in Texas, every day this week has been over 100 degrees so I called on Tuesday (the technician told me to follow up with them daily) to check how long it would take to review. I was told 24-48 hours which is fine. I called on Wednesday to check again and no update. I called on Thursday and no update. I called on Friday and no update. This is 4 business days with no update regarding something as important as AC during Summer in Texas. I am very unhappy with this Cinch but I already paid them for the year :(

They signed my wife up for a electronics warranty she didn't authorize. Gave us the complete run around about refunding the money they took. Thieves! Customer service was totally in on it.......

Two bad experiences. The first was an issue w the stove. 11 times they came out and couldn't repair it. Had to argue and demand a replacement. It took 5 months with no stove. Now dealing with a fridge and they identified the iss ue as the compressor and said it's under kenmore warranty for parts and wont repair. Told me to work thru kenmore. I already paid the yearly fees and the 100 to determine the problem. Now kenmore wants to charge again to determine the problem.

I called in a service on May 7th due to an issue I had with my air conditioning unit last July. Cinch services scheduled a service call with B and J air and heating. B and J came out and informed me that my stems where the freon is inserted were bad. B and J claim he repaired the stems. I was charged 750.00 for freon because Cinch only pays for 5 or 10 dollars of 100 dollars per pound of freon. I thought the unit was repaired. I also found out the the warranty work is only good for 6 months. So from July in the summer to January while using heat I had no idea my freon was still running out because of a hole in the evaporator coil. Well in April of the next year 2026 when the temperature started heating up again I didn't have freon to cool the house. I contacted CINCH home services, paid the 150 dollar service fee but I told them I did not want B and J coming back to my home. I explained why. B and J lied on the report provided to CInch and stated that B and J checked my evaporator coil on the outside and inside unit in the attic. B and J never stepped foot in my house. So, I can't figure out how he ended up in the attic. I was with him the entire time. B and J lied on the report. My main concern was how did I spend 750 dollars on freon and within the warranty period all the freon leaked out. One of the supervisors from CINCH sent me an email of what was provided to CINCH from B and J. I asked CINCH for another company. They stated in my area that they only have two Air conditioning and heating companies and the other company is Kapital City Heating And Air. I contacted Kapital City on Friday evening and wa given an appointment for service the following Monday at 0800 a.m. By the way I took a day off work to get my air conditioning serviced. I waited on Kapital City until 10:30 a.m. Kapital City didn't call. Their phone went directly to voicemail and the mailbox was full. I couldn't reach anyone. I contacted CINCH and CINCH told me to be patient that Kapital City was probably finishing up a job and I should be patient. I was very patient. I didn't get any service that day. Kapital City gave me a phone call around 7:30 p.m.explaining that he was sorry for missing the appointment and wanted to know if he could do the repair the following day. I phoned CINCH again, on Tuesday and they said since the y only have two air and heating companies in my area that I could find my own company and have the repairs completed and the would reimburse me. I received a CINCH service job checklist. I received two quotes to ensure both companies I was planning to hire said the issue was the same, which was the evaporator coil. I hired Airprt Heating and Cooling and they did an outstanding job The Airport Heating technician sat at my table and filled out all tge information on the CINCH form required. I took a picture of the bad evaporator coil and the service technician got the serial # and model # of the repaired units upstairs in the attic and the iutside unit. In other words the directions weren't clear. The CINCH required form ask for one thing and an email ask for something totally different. CINCH has a link for correspondence and email which I used to provide all documents for reimbursement. I called CINCH the following day and they said they didn't receive the documentation and had no way of checking. I also sent the documentation to the original customer service representative. I called CINCH a week later and they had my claim but they required additional information that wasn't on the original CINCH form. They wanted to know if oil was on the floor in the attic? If the fens and bends were damaged and etc. Im not an air conditioning and heating professional, so I have no clue. On Tuesday 30 June 2026, I decided to call and ask questions about canceling my service such as if I cancel my service is my claim still pending and etc.? I was transferred to customer service and since I had been getting incorrect information I started asking direct questions and not just believing what I was told. I asked to speak to a supervisor without success. I waited for a supervisor for 25 plus minutes without the original rep saying that the supervisor was busy and he would be with me shortly. He just left me on hold the entire time. I hung up and called back and spoke to another customer service representative and she couldn't understand why I had gone through so much. I found out later on that the supervisor tried to call me back while I was on the phone with the other CINCH representaive. I was told that because I called in to inquire about canceling my service with CINCH and the supervisor couldn't reach me its Cinch' policy to cancel the agreement. CINCH isn't a good company. No one has the same training in customer service and they just transfer you from one rep to the other. So now my service agreement is canceled and I can't get reimbursed my 1713.00 owed to me. I wouldn't recommend this company to anyone. I was authorized to find a company of my choice. I asked several times if I hire a company would there be an issue getting reimbursed? I was told no several times. Now there's an issue. This company is getting over on their customers and hoping that they will just go away.

Had an air conditioning tech come and diagnose my ac unit as it was leaking inside the house. He checked the unit in the attic and said yes it's leaking. He the checked the outside unit and stated the outside unit was also leaking. He said the capacitor was broken and preventing the compressor from shutting down and I needed a new compressor and capacitor. I had an appointment for the following week for the maintenance. I received an email that the technician was here, however no one showed. Then had email stating job was completed. I tried to contact Sears and Cinch just to be told by the automated phone service that no representative was available at that number. I scheduled for a return service for the job and had to pay for a second diagnostic for the same problem, however no one showed again. I got the same notification technician was on site and got an email showing parts and labor. It was the same technician that was supposed to show the first time. The technician also wrote that the supervisor advised closing the job. Why did they charge parts and labor when they didn't show? I got a separate company to come out and I was told the unit is fine that the drain line was plugged, after he unplugged the drain line everything is working as advertised. When Sears called about the job I let them know that no one showed and I was going to call a company I could trust.

Have been waiting for 5 weeks for my refrigerator to be repaired, Have been calling the call center to escalate and no results. They keep saying they are waiting for their team member to respond. **

Cinch Home Services was included with our home purchase in ’23 and we've continued it since. It's like any home warranty. They wanna put band-aids instead of fixing the problem. if there's a problem, the techs will come out and do the very minimal thing. They look for any possible way to not have to pay for something. Ordering parts is difficult and I have to wait. We had a refrigerator that we had to get parts for. Cinch sent the guy out to diagnose it, and then he ordered parts. But they never came. It took about a month before it got fixed.

What a joke. What in thought would be an easy warranty company has turned into a cluster. Fixing air conditioner is easy. I can call someone out and just pay for it within 1 day. Going through cinch is a process and they lie. I heard 24 to 48hrs, then I hear someone will be out tomorrow to fit it but the actual technician hasnt even gotten the ok to do anything and then I hear oh they are reviewing it so a other 24 to 48hrs to fix it. If you're wondering if its worth it....no. Save up money monthly to fix problems that may come up. Soooo frustrated!

Cinch has left our family without AC for 2.5 months (and counting) in the summer heat, with 3 small children in the house. We have called dozens of time, sent multiple emails, paid our monthly payments and deductible…and they refuse to escalate the situation. We’ve had to take weeks off work now with the combined days we’ve spent waiting on repair companies that do not show or drop the case after their visit. And yet each time we reach out to cinch their only resolution is to start over with another company. We are at a complete loss on what to do to get this resolved and so frustrated with our experience.

Cinch Home Services denied most of the labor reimbursement for my AC repair even though the manufacturer warranty covered only the part. I paid $806 out of pocket. Cinch offered $187.50 and refused to provide any contract section supporting their decision. Their contract states they are secondary coverage, yet they did not cover the portion not covered by the manufacturer. Their refusal to cite contract language and reliance on internal cost caps raises concerns about transparency and fair business practices.

If you are thinking of using this company, RUN. If you have not signed up with them, RUN. If you even come close to hearing their name, RUN. I signed up with this fraud company a few years back when I was walking at Sam's Club and didn't know that they are nothing but a fraudulent and crooks warranty company. They don't cover parts without making you pay a bigger portion, saying "this is not a covered part."

Cinch home warrenty consistantly finds reasons to not cover claims to the fullest. Every single appliance that I had them come and care for under my warranty, they found loopholes as to why many of the parts were not covered. They also give you monthly option but fail to tell you if you are not satisfied with them due to them not paying for the repairs or replacement after you use them, you then have to continue to pay for the entire year of service. They also use employees that barely speak English so you have a very difficult time trying to get them to understand what your issue is.

Updated on 06/19/2026: After getting a notice from Amanda to respond to a private message I did and provided the information requested. Then nothing no call, no text just crickets. I checked the status of my service request today and nothing has changed. There is an abundance of plumbers in Wichita Falls so I don’t understand the delay. There inability to assign this request is concerning because what if I was an emergency repair and got this kind of attention. I am going to cancel with Cinch and go with a Top rated warranty company that a co worker uses and he has had speedy response to his needs in time of need. They may say I am hasty but when I pay for a service I expect service not excuses.

I am extremely disappointed with Cinch Home Services and the way my warranty claim has been handled. My AC has been down for quite some time in Phoenix, where temperatures are around 110 degrees. This is not a minor inconvenience — there is a family living in the home with a four-month-old baby, and I have repeatedly communicated the urgency and seriousness of the situation.

When we bought the house, the previous owners gave us a year of warranty with Cinch and we just kept it going. I submit claims through the app and it’s been great. They have my address and I give them the serial number and the model of the piece of equipment. I recently used the warranty for the microwave. The screen works, you can see the time and the thing in the middle would turn the heating element. But what heats it went bad and wouldn’t heat anything. The techs came and had the part installed in less than ten minutes. Everything’s good now.

Currently we have been without AC for over a month. They only use Sears Home Services and they take forever to schedule and didn’t show up when scheduled

I out in a service order with Cinch on May 28, 2026. The service technician for the service provider came out on May 29, 2026. Several parts needed to be ordered, so I paid for those parts on June 1, 2026..

I like how quickly Cinch responded to my calls. I had some issues with my heating as soon as I moved in from the people who renovated the home. Cinch was able to get someone requested and sent out within a day or two. So, it was very fast service. They also picked really quality people to come work on my home. The contractor was fantastic. They were very knowledgeable. They were very frank about what was going on with my system, instead of dancing around the issue. So, now I trust the HVAC team that I have working on the house. That was really nice.

Withy a doubt this is the absolute worst company. Customer service outsourced to Asia and the reps are patronizing and annoying and ultimately fail to resolve issues.

I've had Cinch Home Services for three years. It was part of the home warranty when I bought the house, and I renewed it for peace of mind. I submit claims by phone, and it goes smoothly. The only time I've had to use Cinch was when my washer broke down. I was tremendously grateful because I got a new washer out of the deal. By the time everything was said and done, it took a month to get the washer.

I've had no problems with Cinch Home Services until recently. I don't like to do submit claims online. I like to talk to a person. But I usually have not had any problem submitting claims. I recently had a range hood issue. The first company never got back with me, and they never came to see what was wrong with it. They had asked me what was going on with it. I explained it to them, and I took pictures of it. They were supposed to order parts. But the day they were supposed to come to install it, they never showed up. And when I tried to contact them that day, they said they were running late, and that was 2:30 in the afternoon. I never heard from them after that. So, I called Cinch, and they had another company come out to do it. It has been going on six weeks, and I still haven't got the ranch hood fixed. I'm not blaming Cinch. I'm blaming their contractor. But other claims were handled very quickly and efficiently. This last one is just a chore to get done.

Cinch was recommended to me by my Realtor, and they said they were great. I signed up, and my experience with them has been great so far. Submitting a claim has been very easy. Cinch has been easy to deal with. The repairman took care of everything, and there were no issues. I'd recommend Cinch.

Cinch home warranty company is without a doubt the worst experience I have had with any warranty company. They don’t communicate with you and their 3rd party repair company in San Antonio Tx is worse.

I've been with Cinch ever since I purchased the home, which was in January of this year. So far, it's been okay. I wish things would get hastened a little bit more. Currently, my home is without any central air due to the HVAC not really working. And when that happened, I had to put in a ticket for someone to come out and check it.

No matter what you get, Sears comes out, in general, which normally is not a problem. They've been great on things like appliances. I had an issue last year with the heating and air. But what I had after a while of going round and around with Sears Heating & Air, I finally asked for a different contractor. Cinch did send me a different contractor, who fixed the problem instantly.

I was with Cinch for five years and the only two claims I’ve ever submitted went fairly well. The claims people did their job and asked questions. But for the first claim, there was a bit of confusion on my end. It seemed like online was the more streamlined, and the telephone service piece was a little bit disconnected. It needed to be a little more beefed up or user-friendly. The first claim was for a garbage disposal replacement and the people were out fairly quickly and had a friendly voice and tone. So, it was good. The tech that came out was great. He was clean and friendly. He was able to quickly do the job. He showed me where and how the garbage disposal was gonna be hooked up and even improved the line from the dishwasher to the garbage disposal.

The home warranty with Cinch was included in the purchase of my home and based on my experience, I have peace of mind and I see value. Submitting a claim was simple. It was just a few clicks on their website and a tech was sent out within the first couple of days. But nothing was found. It’s our range and it’s acting up so I kept track of the symptoms of what it was doing and sent it to the tech through email. I called and he said he never got it. It was in his junk folder, so he didn’t really look. He came out a second time and then it was determined that it needed two parts and that was the last I heard from him. He has been unresponsive and hard to get a hold of. We're a little over a month on the claim. I’ve reached out to Cinch and they could see that one part was delivered, but I’m not sure they had information on the second part. I’ve reached out two or three times to the technician on the claim, and I still haven’t heard back.

I started with TotalProtect and it’s been about 20 years that I’ve been with Cinch. Submitting a claim has been good. I just call and tell them my problem. I’ve been getting very good quality from the contractors. I had three claims going all at once at around the same time. One for the washing machine, another for my stove and I had an electrical problem wherein parts of my plug went out. The techs examined the situation and took care of the issues. They worked together. The only thing was that the delivery people didn’t connect the stove replacement and Cinch promised to pay me $100 to get my own electrician to come out and connect it. But I never got the check. Still, Cinch is very good and conscientious about taking care of your situation.

Our claims experience with Cinch was easy and straightforward and we got it done. All in all, it was good. The technician was professional.

It took some time to get the parts, but some parts were maybe from out of the country. But Cinch Home Services is good at rescheduling based on the parts availability. It's above my expectation. I would recommend Cinch to friends if they're buying a house. I will continue to renew it. It's easier to have people find those technicians instead of me trying to find one, especially in this place where you don't have a lot of technicians around. They drove far from other parts of Iowa to here.

I purchased an older home, which had an older air conditioning unit, and I didn't know if it was going to last the time that I was in the house or not. So, I got Cinch. I've submitted claims both online and over the phone, and it was easy. The techs were fine and I didn’t have any problems with their work.

I got Cinch when I bought the home. I've had it since November, and I have no complaints with the service. We're happy with the response rate and how the process went. It was fast. The contractor was excellent.

The air conditioner would not turn off and it iced over on the unit. We submitted the claim to Cinch online and it was easy. Sean, the guy who repaired our air conditioner, was terrific and very pleasant. He knocked each time he had to come in and out of the house. He didn't just barge in. He told us everything that was going on and he did it so that we could understand it. He was very respectful and professional. We would love to have him come back if we ever need him again. And I would recommend sending the same technician out to everybody. He was excellent.

Cinch Home Services used to be a different company when I first bought my house in July of 2011. They took care of everything that broke in my house. Submitting claims has been good. I liked the guys Cinch sent out. They did a good job. Real professional.

I had an issue with our refrigerator and submitting the claim to Cinch was pretty easy. I just submitted it online. The only mixup was that there was a $100 co-pay and they went ahead and took the co-pay out on a credit card. But when the guy showed up to do the work, he said I owed $100 co-pay. Then he called and got it straightened out. So it was no problem. He knew what the problem was right away and fixed the refrigerator. He checked to make sure payment went through and then he left. He did the work in a timely manner and kept everything as clean as he could. He did a good job. That's the only time I used Cinch and it went real smooth.

Cinch came with the house when I bought it and it’s been five years since then. I've had many claims over the years and calling them in is easy enough, although the automated system can be a pain to get to the right spot. Once I get to somebody, they tell me how much it costs, I pay that, and then they continue. I've had work done on the dryer, microwave, convection oven, stove, air conditioning, furnace, pool pump, dishwasher, refrigerator, and electrical too. The electrical people couldn't figure out the problem and said there was nothing they could do. But the guys for the furnace, the dishwasher and the dryer were good. There were a couple of other ones who said they didn't have anybody in our area because we're out in the middle of nowhere. So, it still cost me the money to make the claim, but nobody ever came out to fix anything. So, I didn't like that part.

I've been protected with Cinch Home Services for the last three years. It's good coverage. It was cheaper than the one that I had when I first bought the house. I've only submitted one claim. I called them. It was easy. Cinch did good service that one time that they sent out a contrcator. Also, the contractor was great.

Updated on 06/16/2026: Cinch still has not resolved our claim. I spoke with their representative Wendy to try to get a resolution and she requested we send a receipt for the purchased coil. When I tried to call her back and speak with her again about the issue, she didn’t answer my calls or return my call from the message I left. Its been a week bow going on two weeks. No call back and no follow up. We ended up having pay for a new unit out of pocket because they refused to return our calls and replace our unit. I read another review where the customer said he had replaced the coil and the unit is shorting and he still haven't heard back from them. The exact same situation happened to us and we too have a small child at home. I suggest anyone leaning towards purchasing a warranty for this company, please read the reviews and save your money and time. They will only patch things but when it’s time to replace them, they will find a loop hole and deny the claim. Also, ask them about their silent buyout policy that they aren’t straight forward about. If they send you a check to replace the part because its taking them forever to get the part, they consider this a buyout. Be aware of this company. We have been with them for over 15 yrs and been in our house for 20 yrs and when our unit failed, they denied the replacement. We have given them in the 15 yrs we have been with them enough money to cover 2 new units. Also, if you have a old AC unit and they no longer make that model, don’t allow them to replace the coil that mismatches the unit. Your unit still will not work. The unit must match the coil in order for it to work. They will be quick to want to replace the coil knowing that the whole system need to be replaced especially if its an older unit. Learn from our ordeal and other experiences. Read the reviews about all the hassle people are getting when it comes to replacing their AC units.

We bought the house in 12/25 and we’ve had Cinch since then. When I filed a claim, the techs came and did what they had to do, and fixed the problem. I will recommend Cinch to a friend.

The customer service with Cinch is great. The only thing is the one time I wanted to get my refrigerator fixed, they said it was going to take over a week. I couldn't wait for that. I had to call somebody else up to get it fixed immediately. Also, when I had my refrigerator fixed a month ago, the guy that came over here and fixed it didn't have the part. He said it was going to take a week to fix the dishwasher. I ended up going down and ordering the part at the appliance parts store down here. I got it in three days, and then he came back four days later and installed it. So, I ended up paying $30 for a part and paid $200 for the service. I actually ended up paying 25 bucks of my own money to get it done. Other than that, the guy that was here the last time was very nice, fantastic, very friendly and very polite.

The claims process with Cinch is easy. It does take a few days, but to what I've experienced, it's fine within a week. I've had a technician come out and they had to send another one out because it wasn't solved yet. We closed out the first issue because there was a product to be ordered, which took a while. Once it came in, they came and installed it but the unit conked off within a few days. So, they had to come back again.

DO NOT BUY CINCH WARRANTY / HOME SERVICES!! This is a scam company as you can see by the many, many, horrible reviews on Better Business Bureau.

I've had Cinch for two years, since I bought the property. Their claims process is good. It's an easy process. The technicians are really good as well. I'd recommend Cinch.

The previous owners had bought the home warranty with Cinch when we bought the house and we just have to pay for the deductible. $100 is decent. I usually submit a claim online and it is easy. We get a text saying a company is scheduled to come out on this day, and then it gives me the company name. Usually, it says that someone will be in contact me, and a day or two later, I'll get a text from that company. Anytime I have a question, Cinch is very quick to answer.

I've used Cinch in different properties for three years. Filing a claim has been great. Everything's good with their claims reps. The quality of work done by their techs has been very good. Most of the technicians have had really good communication skills. They quickly assess the problem and fix it.

I've had mixed experiences with Cinch. One call was quick, easy, and the repair was made. In another call, they sent somebody out who couldn't fix the issue and I've had no action on it since then. So, I found the original installer of what I was trying to fix and he came and fixed it for free. Overall, all these types of things are the same. You got to jump through a bunch of hoops to get something resolved, but I get it. Everybody's got to protect the dollar. Calling in and getting a response from Cinch is pretty good.

I’m pretty happy with Cinch, and I would definitely recommend them. Our real estate agent got them for us when we bought the house in December, and it's easy to contact them through a phone call or online. We recently used them for the first time because in our clothes washer, there was a little flood in it and it stopped working. Filing the claim was a pretty smooth process. I just called and talked to a representative. She asked me to describe the problem then connected me to a technician.

Cinch Home Services was in the agreement to buy the house. It was recommended by the real estate agent. We've been with it for three years. We recently used it. It was seamless. Everything worked well. I had an appliance break and I submitted it on the website. It was easy. The tech showed up on time, and knocked it out. He took less than an hour.

Updated on 06/08/2026: I sent a message on June 1 requesting assistance and an update on my claim, and to date nothing has been resolved. I submitted my air conditioning claim on May 24, and I have now been without air conditioning for more than two weeks with no resolution, no clear timeline, and no meaningful assistance from Cinch.

The Realtor gave me the warranty from Cinch when I bought my home in February. But with the value that it is, I'll probably pay for it again and keep it once it runs out for the year. I called to place a claim and it was very simple. The reps were very good and I was very satisfied with the tech’s quality of work. Overall, I love Cinch.

Submitting a claim to Cinch online is hard to do. Sometimes, it's difficult to find out information about the equipment you have and they want a serial number and those kind of information. When you pull it up, it asks you what kind of air conditioning system you have. And if you don't know, it's hard to choose the right one. It wants serial numbers and you got to go out to the unit and try to find it. So, the process of opening a ticket is very convoluted. It'd be easier to talk to somebody on the phone for stuff like that. Once I get the claim in, it's very fairly simple.

Cinch was recommended to me and it seemed good. I signed up with them this February and the customer service was great. I had an air conditioning guy come over to check my air conditioning unit. He filled it with freon for me and there wasn't any other issues. He cleaned it, so it should be good for a while. I've had good experiences so far.

To submit claims with Cinch, I go online and click the buttons. I have general knowledge where to find the information that they're asking for, whether it be part numbers or stock numbers, and it works fairly decent for me. My wife is having an issue with it, but I wouldn't because of my experience dealing with the piece of equipment that we ended up getting fixed. So, it was fairly easy.

Cinch and one or two others were recommended to us, and it seemed Cinch had the best coverage for the price and deductible. We signed up with them and so far, so good. However, I had to call several times to get them to change the contact information from my wife to me, ‘cause my wife works with patients all day, and she was having to forward the communications to me. Also, there was a little bit of confusion with our call about a dishwasher. We had to get an appliance guy then a plumber. Then we were about to get an electrician, just for what I thought would be a simple dishwasher problem. But it finally got resolved and it was covered. We paid the deductible to the appliance guy and for the plumber. There were two different deductibles, but it still saved us money. After the fix, the dishwasher seems to be working really well.

I submitted a claim to Cinch over the phone and it was easy. The representatives were polite and did what they needed to do. The only issue I had was when I got the dishwasher. Once it got there, I was told the techs were not going to install it and that GE was supposed to install it. In the end, neither one installed it, and I had to get somebody else to do it. Cinch gave me back $150 toward the installation, but it cost more than that. I had a deductible of $150 and then had to pay another $100 to have it installed. The technician was good. He looked right at the refrigerator and performed different things on it to see if it would work and whether there were real problems. But there were too many things going on with the refrigerator, so Cinch decided it was going to cost more to fix it than to buy a new one. Overall, it was a good experience too. I've been with Cinch for 20-some years and people should sign up for it.

I just purchased the warranty with Cinch in January, but I’ve submitted a claim. I did it over the phone and the rep who helped me was good. The techs were very good and knowledgeable, and they explained everything.

When we purchased our home, Cinch was the existing home warranty that we inherited. We've been using them for six years now and submitting a claim has been very easy. Most of the time, I do it online. My wife has also submitted one where she's done it over the phone. The contractors are able to come out within a week. They've been very helpful, kind and courteous while they are in our home. Cinch has made everything relatively painless for us. Their price is fair too.

I started out by calling when I file a claim and would talk to a person, but I go online now. That's very easy. I fill out the information and they get in touch with me. I get an email with the company's name and usually when they're gonna show up. I've had Cinch for over 10 years, and I haven't had any problems with any of the companies that they have recommended. Cinch covers pretty much everything. They will repair my appliances without me paying the max to get it done. I also like that I don't have to wait long for someone to get in touch with me to come out to do a repair. A home warranty is a good idea to have if you own a home. However, the additional funds that you have to pay for a contractor to come out is a little high sometimes.

I have had this service for a while and am so disappointed in their customer service. I have been waiting almost 3 months for my dishwasher to be repaired for a broken part. They use AI to call you. They have scheduled and rescheduled my tech appointment 6 times already. I plan to cancel this; believe me, it's not worth the monthly bill. Can't believe this is in one of the top home warranties listed; not on my list. So beware!

I've been with Cinch even when it was HMS. I've been with the home warranty company for at least 12 years. Our very first warranty expense was with our first home purchase back in 1999 and it was part of our home purchase. We had a good experience then. After that, we built a brand-new home and we didn't really take the home warranty out on that just because we didn't feel like it made sense because everything was brand-new. When we purchased an older home in 2014 was when we decided to revisit the home warranty because we had a positive experience with the home warranty previously and because it makes sense financially. It's easier for us to pay a smaller monthly payment versus having to come up with thousands of dollars for the potential.

Hi, in the past I had Choice and American Best. They were great. With Cinch im in the 12th day of waiting for service to my diswasher. They have schedule 3 appts with 2 different providers and they been "no shows". No follow ups or anything. I will not recommend this company at all. I called and email. No follow ups from them to me.

I enjoy being with Cinch. Someone came out to fix my refrigerator. They could not fix it, so I had to get another refrigerator. Cinch helped with the replacement. I appreciate them doing that. If they couldn't fix it, they gave me the money to purchase another one.

I've had a good experience with Cinch Home Services. It's a useful thing to have. It has satisfied our needs. I find it to be expensive. The cost now is 70 bucks a month, and you pay the deductible. We haven't had to use it much because we bought the house as a reno. But it's worth keeping. Now that Cinch updated how to submit claims, the experience is fine. I do everything on the website. The online experience makes it a bit easier, except you have to chase down serial numbers, depending on what appliance you're using. I haven't in the last few years had to interact with the claims representative much. They relay my issue directly to the provider, and I work with the provider. The last tech who came resolved the issue quickly.

I've had some problems with my air conditioner leaking underneath the unit. The first time the guy came out, he didn't see it, but he said, "I know it's not this or this." Then I called him out again, and he came out, and he said, "Oh, Cinch won't cover this. Cinch won't cover that.” But he went ahead and put the claim through. I haven't heard anything from Cinch telling me they won't cover it. There is some more water under there, so I'm keeping an eye on it right now.

My experience submitting a claim with Cinch has not been very good. They want a deposit of $150, whereas other companies only charge 100. I've had experiences where the people that they sent out couldn't do anything, and I paid the $150 to have them send out, and then still had to call a company on my own and pay for it, that could do the job. I had to fight to get the 150 bucks back. No matter who I call, it all goes to Indonesia somewhere. And if I call the home office, all the numbers that I have for the home office also go to the same overseas answering service. And they won't even talk to you until you pay. Even if you try to discuss it, they’ll say, “I can't do anything until you give me 150 bucks.” With all the crap that's going on, I'm close to changing to somebody who has representatives in the United States, so that I can contact somebody and discuss it with them.

To submit a claim, it's difficult because you get sent to a call center in a foreign land. But once you're assigned to whomever, you'll have a case manager who seems to be stateside and that's pretty good. So submitting a claim is a little dicey. It's almost easier to just do it online and wait for your case manager to phone you.

Do not waste your money. Only interested in helping if you try to cancel your contract. Unresponsive and do not care about service. Had them for 5 years, and it was a hassle every time. I finally wised up and canceled the renewal. Don't get suckered in on the con.

Cinch Home Services was called something else and it changed to Cinch. They had the best value for the money at the time. I started out at 49.99. Now it's $30 more yearly. I submitted a claim online and it was simple. Somebody called me within 24 hours. He was nice and knowledgeable. Everything was good. The tech fixed some things I didn't even know were going on. Duct work had fallen off the air handler. He fixed all of that and my AC is ice cold in the house now. I was grateful that he got me up and running and I didn't have to pay more money. I recommended Cinch for my wife's house and she's now a Cinch subscriber. My wife got it and she liked it after I told her how easy it was. She had one service that they told her they would fix something and they had her paying the whole price. That's why she moved on over to Cinch after she saw my experience.

We wanted to be protected for our appliances and to have something that gives us the comfort of having insurance. And if something goes bad, we can call and get it repaired. We signed up with Cinch and we've been a customer for 15-plus years. I submit my claims online and they have all the options on there where you select the issue that you're having, then you submit the ticket and they'll assign you a contractor. After that, the contractor reaches out to you with the date and time, then they take care of whatever your problem is once you schedule the date.

I had a problem with my HVAC. I made a claim to Cinch to get it fixed. It was an easy one. The website was easy to use. I did call a claim representative. Using the website, I couldn't get someone who was readily available. So, when I called in, the agent I spoke to was able to connect with someone who was readily available. She was very helpful. The technician was also good. He communicated well. Everything went well.

Cinch has good customer service. 14 years ago, they were HMS then they changed their name. However, not all technicians have been positive. I'm dealing with some situation right now with my AC. This is the fifth visit but my AC is still not fixed. The motor was out. A guy came and diagnosed it. I know they wouldn't fix it on the first day. On the second visit, the guy came to my house, took a picture, and said I wasn't home. But I was home. I actually watched him drive off.

I'm not always good with the contractor that Cinch sends. That doesn't work all the time. You have to look into who they're going to be sending you. One time, I had to get a water heater and ran into difficulties. The person that they sent me was fine, but he had me go through a whole lot of other things that I didn't need. He was trying to run up a bill which was several thousands so I just went to somebody else and got that done for nowhere near that much.

Cinch is a good company. The homeowner before me used them. I just continued to use their service and I've been with them for two and a half years. Recently, when we had a storm and my sump pump stopped working, they sent someone out. It was a pretty easy job. I was able to reach them. They put me in contact with the technician. It was efficient. Their representatives were considerate. I was in a panic because we had received a lot of rain and the water was starting to back up. So, they saved me before the water could damage the basement. I would definitely recommend Cinch. I haven't had any issues working with them. Communication is good. They show up on time.

Worst home warranty company I've ever dealt with. I'm a real estate agent and have worked with many warranty companies over the years, and none have been as disappointing as Cinch Home Warranty. I filed a claim, paid the fee, and they never sent a technician. Instead, they told me to find and pay for my own. After submitting the first technician's report, they requested additional information. The technician returned and provided everything, yet Cinch still asked for even more-forcing me to hire and pay for a second technician. After all that, they denied the claim and stopped responding entirely. I do not recommen V; company to anyone.

Once our home warranty that came with the mortgage was over, we went to Cinch. Filing a claim with them is easy. You just do it online. The technicians have been pretty good. However, I had some problems with them at one time. Our dryer was not working and it could not be fixed. They gave us a hard time about that until they finally offered to give us a small portion. Once I complained on Better Business Bureau and Consumer Affairs, they went ahead and gave us the price that they should have given us to replace our dryer. That took several weeks to get resolved.