Empire Today Reviews

We went with Empire Today because of the price and we had laminate put in the living room, dining room, kitchen, and a couple of hallways, and we had rugs put in the bedrooms. When we needed to have somebody come back, I had a hard time getting in touch with the salesman. But when I called the company and bypassed him, it was good. They came back and tried to correct the problem.

We went with Empire Today because of Nicholas, the salesman. My wife can make anyone crazy because she wanted everything just right. She had asked him for several things, and one of them was a sample of the floor for the Sherwin-Williams painter. We live off the beaten track, so it wasn’t like it was on Nicholas' way home. He made a specific trip just to give her the tile, and he didn’t have to. We were already paid and already committed. She just needed it. He was polite and, even in the house, he was not pushy, which is what deterred us from the first company we called. Nicholas guided and advised us, which was the biggest thing.

The daughter of a friend had used Empire, and they recommend Empire to me. I had gotten several quotes and was trying to make a decision between the quotes I'd gotten. If I went with Empire, then they got a gift certificate so I thought I'd help them out. It was a last-minute thing, but Empire's estimate came in lower than anybody else. They were about $800 cheaper than the lowest bid I had gotten. They were less than half of what the first estimate was and they're a reputable company. The rep was nice and well informed too. He answered any questions I had.

We had LTV flooring and carpeting installed by Empire in the basement. We had demoed LTV from another company and ruled it out until Empire came out and showed us theirs. We liked Empire’s, and we didn't like the other company, so it wasn't a price consideration. Our salesman was great. We told him what we wanted, and he showed it to us right away. He seemed experienced and was immediately able to say, “I think what you're driving at is this.” We don't need to choose from 10,000 different selections. We told him what we wanted, he showed us what he recommended, and we said we would take it. It was that easy, and I like that.

I liked the ad where it says Empire Today has complete all-inclusive pricing, no added fees or surprises. I reached out to them. They showed me all the samples. I liked the representative. He seemed very knowledgeable and nice, and he made sure I got what I wanted. When the installers first came, I looked at the product and I said, “No. I don't want that one.” So, they showed me the other samples and we found one that I did want. It’s hardwood. It’s a very natural-looking wood. It’s beautiful.

I hired Empire Today years ago for a bi-level install. It was a lower-level family room, hallway, and bedroom and the work quality was good.

I had Empire install laminate vinyl plank flooring in two bedrooms. They had done some other rooms in my house a few years ago, so I went with what I knew. Everything went perfectly with the installation. The installers were on time, moved what had to be moved, and were careful. It was as good as the first time. The price was very good also, so that makes a difference. I live in a co-op and there was a flood, so the co-op paid for it. They had no problems paying for it, and they didn't find any problems with it. It looks great.

I bought carpeting from Empire in 2015, and then went back to get new carpeting when it needed to be replaced. I love the carpet. Both the old one and the new one were perfectly good. The customer service was terrific. The salesman was the same person who sold us the first time, so it was nice to see him again. He's always been great. We bought vinyl flooring sometime during the pandemic or slightly thereafter, but there was a problem with the installation. It was hard to get workers at that time. We tried three times, and I finally gave up. So, that was not such a good experience, but there was a good reason for it. The two guys who came to install the carpet worked as hard as you could possibly work. We were very thrilled.

We had considered another company to install carpet in 2 bedrooms and we attempted to contact them, but they never got back to us. After we spoke to the sales representative at Empire Today, we were happy, and we went with them. He didn't give us a lot of pressure like some salesmen do. He presented it very nicely. He seemed very knowledgeable about the product and what he was selling, and he answered all our questions. We walked away pretty sure that that was what we wanna do. I was pleased with the price as well. We might have been able to get less, but we might have compromised something else.

I purchased laminate flooring and had it installed in three bedrooms and a closet. A rep from Empire Today came to our house and the presentation he did was good. It was informal but he talked about what we wanted, and he showed us what we wanted. Then, the installers did a great job and the price I paid was comparable to other companies we looked at.

The customer service was very good. The installation was very efficient. The job was pretty quick. They moved the furniture that they said they were going to move. So, I don't have any problems with it. The softness of the carpet is good. The padding was what they told me it was going to be. It has very good quality.

The representative was really very nice. He went out of his way to give us information. He was good. We just couldn't afford it at the time.

I have recommended Empire Today several times. Everything about them was great. I really like them. We had used them in our home, and I was so pleased with them, the product, and the service. Everything was great, and I had no reason to check anybody else. The guys who put in the LVP were top-notch. They knew what they were doing. They knew what they had to do to clear up some areas, and they jumped right in there and did what they needed to do. I would go to them again if anything else comes up in the future.

The salesperson, Jonathan, was fabulous. He was the main reason why we went with Empire after he gave us a quote. When we were frustrated, he answered our calls, and he got us connected to the people that could solve the problems that we were having with the installers. He went above and beyond. He should become the salesman of the century.

Empire seemed to be more cost-effective and considering the timing for installation and convenience on weekends, I went with them. I picked what the salesman showed me then I had Empire install it on the first and second floors. Overall, Empire Today is great company but lagging in customer service. It needs some improvement as far as efficiency to answer customer needs. Customer service does not proactively answer the phone and return calls, so I would give them a 2. However, for the price and the flooring itself, I will give it a 5. I'm happy with the floor.

From day one the quality of the flooring has been a nightmare. Had flooring replaced 2 different times in kitchen. Still having issues til this day. Not only in the original area but now by the refrigerator. Going to have to replace full kitchen floor. The material is very poor and not really waterproof. False advertising

The Empire rep that came to my house showed me the sample. He was excellent and so well educated in his field. He gave me confidence. He was polite and answered every question. So, I was real happy with him. I chose the lowest quality available because I'm just trying to clean it up. I'll be selling it in about a year or two, and I just wanted it to look nice. For the low price and for what it is, I'm happy with it. They did a beautiful job. But they didn't call me before coming. So, I was getting concerned, because you know how you move all your furniture out, that nobody was gonna be showing up, and I'd have to put all that stuff back. I was able to track it down though by calling after the hour they were supposed to call. They were actually on the way, but they just forgot to call.

Empire Today did my carpet and the kitchen floor. They did it in a timely manner and their pricing was fine. The kitchen floor is great but the carpet is pulling. I told them about it but they told me it was our fault because we have dogs. But I don't think it's their fault. I think it's a flaw in the carpet.

I had carpet installed in my home and chose Empire Today to do it. The sales rep was terrific, guided me through my product choices, helped me make a recommendation, and was able to talk to his supervisor about accommodating my schedule so he could win the business and meet my needs. The installers were friendly, efficient, clean, cleaned up after themselves and respectful of the home. I chose the flooring because of the color, the pattern and the feel of it. Empire Today was easy to work with and got the job done in a timely manner.

Empire Today was more of what I wanted material-wise and I decided to go with them. I had laminate flooring installed in three bedrooms, the dining room, and the living room. I was going to go through Bob's Carpet and Flooring and get a quote from them, but I did a little bit of research after the salesman left and decided it was better to just go with Empire since I was already pre-approved and already had the dates locked in. The salesman knew what he was talking about. He had the products and had everything down. The installers were great. They set much better expectations, understood what was going on, and relayed what was happening. They asked questions about transitioning on the different floors because I had two different types of flooring put down, and they made sure everything was covered. They did a great job.

I had a good experience with Empire Today. They're very professional and on time. I got flooring, and the quality is very good.

I had Empire install engineered vinyl flooring in one bedroom. Everything was fine with the installation. Everything was accepted. The only issue we had was the plastic guide that was on the floor for the closet doors, the engineered vinyl planks are thinner, so we couldn't reuse that same plastic guide that we had prior to that. That was a minor issue, but there was no replacement available for that. We would have had to drill holes in the cement, which we didn't want to do. Other than that, it was a very good installation experience and they were very friendly and efficient.

My husband and I were very excited to have our entire house re-floored. We vetted five different companies and chose Empire because of how long they’ve been in business and the guarantee of taking care of any issues that come up.. We’re not sure if that’s ever going to happen because there is zero communication with this company. They never leveled the entire floor completely (which is in every video that they have and was spoken about during the sales pitch, and we even spoke to the installers and told them to do whatever they needed to do to make sure the sub flooring was level) so when my baseboards were placed, (we removed the baseboards because we wanted a seamless look and did not want quarter rounds) the gap is so wide I can stick 4 quarters between the bottom of my baseboard and the flooring. This continues throughout my entire home.

Purchasing from Empire was easy and seamless, and everything was good. I had them install LVP in the living room and hallway. Because I live alone, I got two cats, and I had a candle warmer on one of the little pedestal table. Unfortunately, they knocked it over, and I didn't see it for a couple of days. So, there's hardened wax on the floor. I called to ask if they can assist in anything, and they don't do anything like that. That was the only downside, and it's not their fault. It would have been nice since the floor was relatively new even for a small fee to come out and address the issue. They don't. So, I just have to find another outlet to get that handled.

Empire Today was good. I had a couple of issues. So they're having somebody come out tomorrow to look at it. But I was happy with it. I had a gray laminate flooring installed. Once I got an estimate, it seemed good. So, I just did it. I had a brown laminate, and then I had water damage. So, I wanted to get it all done in gray. The guy showed me what I liked, so that's what I did. It was a good job. Overall, it was easy. They came in, showed me what they were gonna do, and installed it.

The salesman was very nice and very professional. He came in and he did all the measurements in a very timely way. It didn't take him a really, really long time. He explained the different things that were available. I was exploring options because we're selling the house. Then my real estate people and some other people that are helping with the house have said, "Do not replace your carpet because they may just tear it out.” A lot of people don't want carpet anymore. So I opted not to replace my carpet at all. But I would recommend Empire Today.

Empire Today installed hardwood floors in my bedroom. They previously did the rest of the downstairs, the kitchen, the dining room, the den, and the hall. They had the product that I wanted, and they met everybody else's price and gave me a better deal. The installation was great. It was really quick. They cleaned up nicely for themselves. All in all, it was real easy. They did a good job.

Communicating with Empire was very good. I had flooring installed in the stairwell, hallway, and two bedrooms. In general, the quality of the products is very good. And for the amount of time that they were working and running around, I thought they did a great job. I really think maybe they should have had an extra person, though. There was a tiny little burn mark on the rug that I didn't see until after they left, and I chose not to tell Empire. Then, a month after it was installed, I saw that where there's this in the wall air conditioner, the carpet's not patted down under that. So, the work's not perfect. But they got out to us quickly, and they set a date quickly. And for someone considering it, I would recommend Empire.

Everything worked out well in my experience with Empire. I had my kitchen floor done by them. I love my flooring. I had also used them before on my hardwood floors. They have great customer service. The individuals who installed it took their time and did it right, and the salesperson listened to our concerns and gave us what we needed. I thank God for sending those individuals who came to my home, did the work, and gave me the opportunity to get new flooring. I value what I received because it was needed.

Everything was A-plus. I'm happy with everything. My husband saw the promotion from Empire Today, and he told me about it. He told me, "Well, it can't hurt. Let them come do the estimate.” So they did, and it worked out. We matched the color as good as possible. I'm just satisfied all the way around, even down to the sales rep that came to the house. He was a very pleasant older gentleman. Two employees that came and installed it. It was excellent. They cleaned up. They were thorough. I was, all-around, thoroughly satisfied.

I used Empire Today many years ago. I went with them recently and had carpeting installed. They started late, and they finished late, but they did complete it. They also did a beautiful job.

I had Empire Today put in carpets in a big family room and a small bedroom. The quality oi the carpet is good. It's just different from what I have been used to having over the years. I've been used to dark, darker carpet that was variegated tones. They just don't make anything like that anymore. So, this carpet, it's light, which is called antique beige. I just have to be extremely careful.

My experience with Empire was excellent. We had a wood-look porcelain tile put in. We had wood floors previously, and our AC had backed up several times, which caused the boards to start warping. So, we went with the tile this time. We had the whole house done except for the bedrooms and the bathrooms. The quality of the product is excellent. They were very professional. It was two guys. They came in and knocked it out in a day and did an excellent job. We're very happy with the results.

Go for Empire Today because they've been fabulous. They've done three homes for us now. We've always been happy with them. They've always been good to us. So, when we need something, we just stick with them. We recently got the laminate wood look tile, and we did it in our theater room. One person came out, and it took him three hours. We were told if we took the carpet up he would haul it away. However, he said he was not authorized to do that. We had to go to the dump ourselves with the old carpeting. Other than that, our flooring is easy to clean.

My experience with Empire Today was very good. I saw the advertisement on the net, and I did a little bit of research and found that they were a good company and they've been in business for many years. I liked the young man that came as a salesman. He presented the product very efficiently and answered my questions, and I decided to go with them. The young man who did the installation was very efficient and very polite. The only problem was he ran out of supplies, and he had to come back to finish the job. Still, he did a great job. It was quick and efficient.

I had carpet installed by Empire Today on the stairs and the hallway. The rep on the phone was knowledgeable and the installation took two or three hours. The quality is good. I'm cool with it.

We had Empire do our wood floors a few years ago. We had carpet taken out downstairs and wood floors put in. The quality was great. That's why we contacted Empire again to replace the carpeting upstairs. The customer service was good. The salespeople weren't too aggressive, and everything moved very quickly, and the installers were all very polite and helpful.

My experience with Empire Today is great. I love them. I've used them for years, and I will continue to do so. They've been very efficient, they listen, and they're very helpful. They have high quality, good workmanship, and gracious people.

Empire is a good company. You should use them. They installed hardwood flooring in our library, the front when you walk in the door, my office, and bedroom. It was a two-day process and the installation went very well. Because we're older, and we liked the fact that they moved all the heavy furniture. They also got it done quickly and the cost was good. The flooring looks great and the quality is excellent.

I am waiting for a gentleman from Empire Today who has now stood me up twice. He was supposed to come because I put in a complaint about the installation process. It was horrifying. He was supposed to come two weeks ago. No show. Nothing. I called and left messages. I called him the other day. He picked up the phone and said, "Oops! Oh, I'm sorry. I must have missed putting it on my calendar.” So, he put it on the calendar for today at noon. And he's not here. I haven't heard anything. I rearranged things to be here for him.