Empire Today Reviews

I called a couple of local places that we had used and didn't get a great response. When I called Empire Today, it was, "Yeah. We'll be there. And we got stuff for you." It was quick and easy. The salesperson that came was great. Some of the people like some of the window companies come at you like a linebacker, and you can't get away. This guy showed up on time and was very pleasant. I talked to him a bit. He said, "I got something else in my car." Went back out to the car. Came back out. Very accommodating. He didn't push too hard, but he gave me everything I needed to get it done.

I had Empire Today install plank flooring in the dining room. It was wonderful. It took them half a day. I liked their professionalism. Also, I was impressed with their salesperson's knowledge and demeanor. I got to call Empire because I have another project. Do it if you're going to do it. Don't wait.

I will never use Empire again and will never recommend Empire. The salesperson told me that the job may take 2 days to complete but if the installers could not complete the job on the first day, they would return the following day. The installation began promptly at 9am 8/14/2026 (Friday). The installers worked until 10pm that evening. When I asked if they would be returning to finish 8/15/2026, the installer told me they could not come back on Saturday. I explained that the Salesperson specifically said that they would return the next day to complete the job if they could not finish. Although I had plans for 8/16/2026 (Sunday), the installer told me that was the earliest they could come back to complete the job. They said they would return at 8am on Sunday. They did not show up until 9am.

Empire Today could do the project quickly and at a reasonable price, which made me decide to use them. I had some tiles in the bathroom installed and dealing with the sales rep was 100% perfect. The installation process was done exactly as described to us. There were two team members and it took them most of the day, but we were told what was going to happen. They cleaned up and everything was fine. Friends asking about Empire Today should make sure they get a quote.

Everything's good with Empire Today. I talked to another flooring company, and they wanted nearly twice as much to do the same thing. Empire had the best price. I had carpeting and laminate installed. The laminate was in the kitchen and the bathrooms. The carpet was in the living rooms and bedrooms. It's in a house I'm trying to sell. I was trying to get by, not necessarily the cheapest way, but the least expensive with decent quality. For the most part, installation went well. There was a little hiccup on the carpet. The installer was sick, so it took a little longer. But once they got there, it went well.

My living room got flooded and that ruined the carpet and pads. So, I called for an estimate from 2 companies. I got one from Empire and one through Costco. Empire's sales rep was professional and cordial. There was no problem with him. The product was fine and the samples that he showed me were good. Also, the cost was the same with Costco. But I'd done business with Costco before, so I went with them.

I got my appointment, and the Empire Today salesperson arrived on time. We chatted about the products and what he had. He went to his car and brought back what little he had, showed me the pictures, and I went from there. He didn't have a lot of choices for me to pick, but I liked the ones he had. It was closest to my linoleum in the bathroom and in the kitchen. So, I went with that. Everything in here is dark. I hated that entryway dark, so now it's lighter. The installers came on time. They were very friendly. We laughed, talked, and joked. That was good. One wanted to know where I wanted it, showed him the area that I wanted it, and he said, "Which way do you want it to go? This way or that way?" I said, "How is it going?" Crossways as opposed to long ways.

If it would let me, I would not even give one star. We have had our LVP for about 3 years. For the last year I have had tap on all of the seams in my kitchen and dining room in a desperate attempt to hold the flooring together long enough to save money to redo the floor again. If that isn't bad enough there are now spots not on the seam that the boards are cracking. After a complete 3-month nightmare for insulation I suppose it shouldn't surprise me that I have junk on my floor. Please do yourself a favor and go with another company! DO NOT WASTE YOUR MONEY WITH EMPIRE TODAY!!!!

I had Empire Today install new laminate floor in two rooms. The guys that were here were very good, and they introduced themselves, and they got right down to work. They took out the old carpet and put in a new floor. It was very pleasant to deal with. The only thing is I had an adjoining hallway and I had that put on last year, and they didn't have that same color anymore. So, I have two colors on the floor. The first sheet he put on was extremely light, which seemed like it was the first one in the box, and the rest of them were a little darker. But I can live with that. Go ahead and use Empire.

I got a quote from Lowe’s and they had a 50% discount, but it was still a little more expensive than what Empire was doing. So, the price was a deciding factor for me to go with Empire. I had carpet put in the stairs, three bedrooms and all the closets. The sales visit was good. The rep showed up when he said he was going to show up. We went through the whole process and he explained everything.

I had seen Empire’s ads on television. I didn't wanna go to Home Depot or one of those places. I wanted to go to some place that specialized. I had them install flooring in the living room, dining room, hallways, and stairways. The sales rep was great. She was very helpful and very patient. The installers arrived when they said they were going to. In fact, they were a few minutes early. They explained what they were gonna be doing. I had questions about how it was gonna look, and what direction the board should go. They were all very good. The gentleman who was in charge was very helpful. And they moved my furniture, and they did everything. They were in and out of here. There were three of them, and it didn't take long at all. They did a great job, and they cleaned up everything. Then one walked me through. He showed me how they did the entryways to the rooms. They were very informative.

I had Empire install carpet. The sales visit by the rep was good. The installers got here, and they worked until they got everything installed.

I've known about Empire for many years. I like the convenience of working with them. I was very happy with the sales rep and everybody else in getting the loan. But my tenant said they're not going to tolerate just moving into the apartment and then having it torn up. The only thing is it took so long to get the loan and to explain everything. It was a very hot day. I felt badly for the gentlemen because it was like 90 degrees out. I like that they came to the house.

The flooring installed by Empire was impeccable. And the people who laid the laminate were just superb. Then the installers came in. And they did a beautiful job on the carpet. After they left, I had asked them to use the one bathroom and leave the one in my bedroom alone. But somebody didn't leave the bathroom alone because when I went in there, the seat was up, and I don't have to lift the seat to pee. And the boy didn't even flush. So, I thought, it happens.

Empire Today has been around for a long time. Nearly all the reviews I read were very positive. I like the fact that they said that they would come in at the best price or they'd beat the lowest price. I had laminate flooring installed in one of the bedrooms and then about two weeks later, I had carpeting installed in one of the other bedrooms. The installation went very smoothly. The laminate flooring took a little longer. The room was bigger and it took about five hours. With the other room, the carpeting took about an hour. Both guys were excellent. They got to work right away. I was very pleased.

I am a very dissatisfied customer. I had my rug replaced by Empire, as well as my flooring. My rug area was small at the top of the stairs and inside one bedroom only. The LVP flooring was downstairs throughout the home. The salesman suggested over and over that I get the insurance on both since I had new puppies, communicating that Empire would cover puppy stains that could not be removed. I purchased the insurance on both the rug and LVP flooring. Sure enough, the puppies stained the rug.

I’ve used Empire Today in the past and I used them again to install carpet in the basement. The interaction with the team was positive. I have a small basement, and they did a great job, so it didn't take a long time. I’d give them a 10 in terms of the quality of work. The biggest benefit of using Empire is the convenience and people considering them wouldn't be making a bad decision with them.

I had laminate flooring and carpet installed by Empire Today. I liked that they matched the floor that was already in the house better. The installation went well. The installers were very good. There was one minor problem, but they came quickly and corrected it.

I've used Empire Today for probably 30 years, which is why I know about them. I had rugs installed in my home and it seems good. Everything was great. I’ve had the guy twice and he’s very nice. The installation was quick and professional.

My wife was familiar with Empire Today, and I liked the fact that they came to the house rather than me having to go to a store. That was huge. Also, the sales rep was fantastic. He did a good job for us. I needed to do some floor repairs. I had some floors that creaked. The installers allowed me to install some screws and do some floor repairs around where they were pulling carpet up. They were very accommodating and helpful. They did a good job. I would recommend Empire to anybody else for sure.

Three men came to stretch my carpet and install transition strips, they didn’t do a full stretch only where they installed the strips. They looked sloppy (shoes untied, belt undone and hanging off, pants falling down). They didn’t use any shoe covers while working on my carpet (might not seem like a big deal but I have never allowed shoes on my carpet and theirs were far from clean). They were unable to communicate with me and had to call a supervisor to talk to me. One gentleman swung the strip around causing damage to my ceiling and a hanging picture on the wall. When they left they had dropped carpet pieces and nails in my driveway. It was not a good experience at all and I would certainly not recommend them to anyone.

A friend recommended Empire Today. I had them install flooring in our living room, dining room, and kitchen. My experience was perfect. There were no hitches. Everybody was on time. They did a fast job. I had no loose ends. The installers were great. And the salesman was equally wonderful. The finished product was beautiful. They also had a really good price compared to some of the others that I obtained.

We've seen a lot of the commercials for Empire Today and looked at reviews, and we decided to go with them. We had a rug runner installed on a set of stairs going from the first floor to the second floor and its softness is my favorite feature. I had a very positive experience. The young gentleman who came over to go through the whole process of what we were looking for was very knowledgeable and helpful. The installation guys were amazing and the process was great. They were in and out of there in no time, and they did wonderful work. We were very happy with what they did and how they did it. It was top-of-the-line work. Empire Today was very efficient and people should go with them. They provide top-quality work, good products and an easy process to go through.

If I could give a -5, I would! Save your money and go elsewhere. You would probably get something better and cheaper! But if you like aggravation, and messed up vinyl flooring with ridges and bubbles then feel free to waste your money with Empire. While the customer service was more than willing to take my complaints and open up tickets for repairs, the repairs didn't get done, maybe because they would have had to tear the whole floor up and redo it?

I needed carpeting in the living room and two bedrooms. I purchased from Empire Today and they were great. The sales guy who came to our house was super nice and very informed. The installers were quick, polite, and clean. The old carpet was really bad and compared to that, we like the appearance of our new flooring better. Aside from that, Empire's price was less than we expected. Their website was good as well because it was easy to set up an appointment. I'd tell others to go with Empire.

I remembered the commercials for Empire Today and I decided to have a rug installed. The installation was fine and the rug met my expectations.

Empire Today’s rep brought all the samples to me versus me having to look for things, and I decided to go with them because of the convenience. Dealing with the salesperson was quick and to the point, which is how I like it. I had laminated wood installed in four bedrooms, five closets, and a hall. It’s the whole upstairs. The installers were very good and worked very hard all day long because they had to rip out carpeting, padding and all the tracks. Everything is meeting my expectations so far and I'd recommend Empire Today. This was an experiment for me having laminate upstairs. It's a little echoey, but it seems very clean. The installers said to dry mop to clean it, but sometimes it needs a little damp mop, so I worry about the seams. But I won't see that for a long time.

I had floors installed by Empire Today in the kitchen and bathroom. The price was good. Also, the installation went fine. I had to call the contractor back out because I wasn't pleased. I had some issues in the bathroom. But he straightened it out. I've already recommended Empire Today to a friend.

I had carpeting installed in one room and the price point was perfect. But the salesman should have warned us that the pile we were picking was wrong for the room. It would not fit under our doors. I made a comment to Empire but they ignored me.

We got a couple of quotes and Empire’s price was competitive. We had laminate vinyl tile installed in one room and porcelain tile in another. The flooring coordinated with the rooms that we were putting it in. The salesperson was great, very friendly and helpful. He had good ideas for things that would look nice in our home. The installers worked hard, and they were quiet and clean. We had a great experience with Empire Today. They were quick, efficient and very easy to work with.

Appointment was made with Empire to give me a quote on carpet for my home. Representative name Richie ** was very nice. He gave me full attention. Had a variety of samples to show me. He sold me. I would recommend.

Empire was a lot better in terms of cost and quality compared to other brands, which made me decide to make my purchase from them. I had two vinyl floors put down in the bathroom, sheet vinyl, and a plank put down in a sunroom. The installers came out and they were wonderful. They filled in all the open spaces, but it’s opening again. So, we're nervous about that. If water gets in there, it's gonna be a real problem. So, I don't know what the solution is. Something needs to be done so that we don't have to worry about this. It’s still a work in progress. They have a year to go. But those that were put in both bathrooms are fine. They fixed the one that we had a question about.

We knew the name, so we chose to go with Empire Today. We had laminate flooring installed, and the guys did a fantastic job. I loved the flooring. But the installers cut the wires on my front door and back door sensors for my alarm system. I had to get someone out to fix that, and I sent the issue to the person who came out and set me up for the installation. I'm still waiting for a callback from Empire about it.

I had Empire Today install laminate wood-plank flooring in our home. The rep I worked with was good. He was informative, gave us a lot of options, and wasn’t pushy. The installation was fantastic. The guys were great. I'd highly recommend Empire since we've had a great experience with both installations.

I would recommend Empire Today. They're good with us. I had them install carpet and laminate flooring. It went good. We picked what we wanted, and we’re happy with it. The installers came on time. They did what they had to do, and at the end, we did a walkthrough with them, and that was it.

I hired Empire Today install carpet in my home and everybody was very professional. They did a good job and cleaned up well when they were done. The price was also close in comparison to others and I appreciated the quality of the flooring, the padding they put down, and the warranty.

Empire came out, measured my floor and gave me a price. I agreed to the price. They took a $3700 deposit. Called me the next day. Saying they can't do my floor I asked for a refund. It's been two weeks and still haven't gotten my money back. I have called and called. And just keep getting one story after another, they say the credit has been issued. But yet, I still have not received my money. I will never deal with Empire ever again.

The in-home consultation was straightforward and I didn't have any problems with it. I knew what I wanted. I just had to narrow down the color choices. On the other hand, we had a bit of a problem with the price and I was upset. I was given a price during the consultation, but then the next day, Empire Today sent me a change order for a higher price, which I did not accept. So, they honored the original price. I got luxury vinyl laminate for the living room, dining room, and kitchen and the quality is excellent. I thought the install was gonna be done in one day, but it took almost two complete days to do it. I was okay with it though. It is what it is.

The work was done quickly and well. However, the video of installations I was sent prior to my install shows various and many men working to put down flooring. In actuality two men and a truck came to do the work.

The salesperson was nice and polite, and I got some commercial grade carpet. I've used Empire a couple of times over the last 33 years. This will be the third time and the person who came did a good job.