Cinch Home Services Reviews

My Realtor told me he uses Cinch and I called the lady and set the warranty up. I paid in full and moved into my new home. I've had a dishwasher since I came out and the door is wibby jibby on it, and it wasn’t drying right. I put a load in, and the bottom arm that swings around at the bottom came off. The dishwasher needed to be replaced and it’s disgusting. It’s below builder grade and it was used. Cinch sent a representative and told me to put the arm back on and that I just need to use the rinse agents again to get it to dry. Then he walked out the door. When I took the cap off to put the rinse aid in, it was full of what looked like gunk in there. I had to take a knife and chisel it out. I tried putting the rinse aid in and it wouldn’t go in. I used vinegar and did everything. I called Cinch back and they are working on getting that fixed. They refunded my deductible. They put it on a recall, and I don’t know what that means, but we’ll figure that out later.

I have a good experience with Cinch. They have good contractors, and the service is very nice and good. When I submitted a claim, I did everything by phone. The reps were good and very nice to us.

I typically call Cinch to submit a claim and the process is very hard, but the response is immediate. I wish that sometimes I could speak to a human being. It’s very difficult to reach a human now with AI and before, it was just recordings. But the techs were awesome, professional and fixed everything, except for one person. He was the same one who came back and ultimately fixed it, but it was an odd experience. Still, I’ve been with Cinch for 10 years and one odd experience out of many years is not a bad thing. I just got a new AC unit put in, which Cinch covered, but they don’t cover wires, pans and other parts needed to make the unit work. I had to pay for those separately, which was ridiculous. Price-wise, I wish it were cheaper.

For the most part, Cinch Home has been pretty good. I have them for about five and a half years, and my experience with their claims process has been a mixed bag. Getting a hold of them to initially process the claim is fairly easy and it's more difficult sometimes getting the tech out here. The issue is their communication. Today, a tech was supposed to come out, and the original person that they were going to send out wasn't able to accept the job. But no one contacted me to tell me that. They usually reach out to me thru text and email, unless they run into something. Today, they called. But it was at 10 am when the guy was supposed to be here anytime between 8:00 and 4:00, and I had already rearranged my day.

The techs came and had to refill the Freon, which was expensive. They told me Cinch can cover up to 10 bucks only. I had to pay 350 to Cinch and 160 to the techs. The pricing felt very high given what I had to pay out of pocket. But I wanted them to do it because they had been there before and they know the system. Every time I had issues and needed service to be done, I called them and they did it. The air conditioner was working, but the weather didn’t help me confirm if it was working completely. It was hot for a day or two, so I was able to see it, but not to the extent where it was very hot. I’m in California and I’ll be going back in May when the weather heats up. I paid the money on Friday last week. Cinch called me saying they had sent the invoice, so I called them and told them I would like to make sure it’s working well. I was told it’s not a problem in case it doesn’t cool as well as it should.

The seller set up the warranty with Cinch when we closed on the house and when I had to submit a claim, everything was straightforward. Everything was labeled and it was easy to navigate the website. Cinch was very quick on getting a technician at our home to take care of everything. My wife had a positive interaction with the technician and everyone was very nice and helpful. Everything went well with Cinch and the quality of work and customer service were very good.

Cinch was gifted by my Realtor and I've been with them since I bought the house on June 30th of last year. However, my experience hasn't been great. My AC unit worked last summer, but this year, it has not been working at all. The customer service guy that’s supposedly assigned to my case has been fabulous with trying to help. Unfortunately, it seems the people that Cinch is sending out to our house aren't worth much. Their network is so small that it's almost impossible to get someone out to my house. I'd tell others to check who Cinch has to service them in their area before signing up.

I have no complaints about Cinch. I've had them for at least 4 years now and they're good. We order service, and they say they're gonna do it, and they do it. The contractors have been good as well.

The claims process with Cinch has been fairly easy. I haven't had any issues. I've been with them for about three years and their customer service reps have been good. All of the technicians have been very thorough, smart, and they know what they're doing. Everybody's fixed everything they've come out to do. I had one time where there was a little bit more that needed to be done, and the guy came right out and fixed it. The only thing is on the website, it is difficult to see exactly what's covered or what's not.

The home warranty with Cinch came with the house and the experience has been great. We only moved in in November, even though we closed in August, but whenever we had a problem with something, we called, and Cinch found somebody to come out and fix the problem. There was an issue with the washing machine and I called Cinch. They sent somebody out the next day and they fixed it. Cinch is worth the money we paid for it at closing, and it has helped with the issues that have come up.

We like Cinch and the coverage that we have with them. When submitting a claim, I prefer to talk to a live person but it’s difficult. Many of the contractors have been okay and we like some of the workers who come to our home.

My experience has been the worst. I have the warranty, but it is useless. I purchased a brand-new unit or one reported to me as brand-new in 2024. Each year, I turn it on, but it does not work. I have contacted Cinch Homes Services, and each year, I get the runaround. I paid the outrageous service fee of $200. I have called every day to have a service provider come to my home to repair the unit. Each time I speak to someone, I get a different story. I am so upset. I have health challenges, and the lack of air conditioning is problematic. The representatives are out of touch and provide false information. In today's conversation, they suggested that I contact a provider on my own. Why did I pay $200 for a service call? Why am I paying a monthly fee to maintain the warranty service for services I cannot receive? CINCH HOME SERVICES is the worst. Run, do not enter into a contract with them. You have been warned.

Cinch Home's claims process can be easy or complicated, depending on your own personal patience. It's convenient, but dealing with people overseas, you can tell they're reading off of the script. So, if something happens where it's not something that's been handled before, they don't know how to respond because they respond with the basic repeat of the same script they just read you. In my case, I asked to speak to a supervisor, and the supervisor said the same thing. So, I just hung up and called back again.

Somebody gave Cinch to me as a gift and so far, our experience with them has been good. So far, I'm very satisfied.

Do not get a Cinch warranty. Search anywhere else. Initially, I had not heard about them until I went to buy my Virginia home. My realtor got into a bidding war with the other realtor and he was able to get me this home warranty on top because he didn't like their first counter. I’ve had it since the beginning of the year. Cinch Home should improve their helpline. I walked into my house the day I got keys and it was flooded. A pipe had ruptured from a freeze that weekend, and it took over a month to fix. I kept calling and asking and having issues. Multiple leaks were coming and it was an absolute nightmare. I had to email the regional office and post a YouTube video. I also recorded the phone call I had with the servicing agent, and it was ridiculous. The people at Cinch's helpline do not care about what you're saying. They just shove you off and tell you to kick rocks. They're terrible.

I do my claims to Cinch online. It's been fine. The time it takes until a service technician can come to our home varies, but it's normally within a few days. The interactions have been okay. I do feel that maybe some of the technicians can be a little more helpful, in a sense, for my type of situation and how my appliances that I've used operates. For instance, I have a stackable washer and dryer, and the technician that they sent, unfortunately, was not able to move the washer and dryer, so then it was up to me, and for me to find someone to move it, and then wait for them to come back, versus maybe if they would have sent more than one person or someone that was a little bit more helpful or bigger that could lift it. I feel like if I'm paying for a service, I shouldn't have to assist the service provider. I also have a bad back, so that kind of delays the process. Other than that, the quality of work was great. Overall, Cinch has been wonderful.

I've been with Cinch for a year now, and I've had a good experience submitting claims. It really is easy and straightforward. The only issue I had was waiting for parts. But it's out of anybody's hands. I did it online at times, and the techs have been good. There was one who was a little behind, but he communicated that he was running late. It was fine. The quality of their work has been good, so far. No problem with whatever they fixed.

The previous homeowner had the warranty protection from Cinch already in place, and I just continued it. I've been protected for a few years now. Overall, I like the responsiveness. What could be improved is some of the providers. One provider that I got paired with didn't tell the truth. They were supposed to come service something, and they annotated in their system that they completed the work, but they never came. That was like a one-off situation, but it would be good to screen some of the partners that they're partnering with for services a little better.

I've filed a number of claims with Cinch which I've had since I purchased my house in 2016. The website is fairly easy to navigate and it's just a matter of hearing from the service provider after that. The technicians that have come out from the various trades that serviced my home have always been professional and knowledgeable. There's never been a specific instance where there was an issue that they were unable to resolve and I have not encountered any issue that was not covered under the warranty. I've recommended Cinch to other people.

Cinch came with the house and there was no choice. Our furnace went out this winter and they replaced it. It was good service, but it seemed like they went the cheap route for my refrigerator. Instead of replacing it, they sent out a technician to fix it, and it hasn’t been running right since. Sometimes it’s ice cold, and other times it’s not. It spoiled food and milk, and it would cost another $200 to have someone come out again. It's just a mess. It should have been fixed the first time, but it hasn’t been.

Cinch Home provides a good service and I'd recommend it. I found them on the internet and I've been with them for six years. I had some stuff done in my pool and I had a plugged drain that they worked on. When I called in to submit my claims, their reps were pretty straightforward. They gave me a time and a date, then the guys showed up and got things done. The techs came out no more than a week after I submitted the claims, which was quick, and the quality of their work was very good.

I had a bad experience with American Home Shield years ago and I didn't want to get that experience again. My son recommended Cinch and I went with them. Submitting a claim goes very smoothly, and I usually get a quick turnaround call from their people to come out. I’ve used Cinch for a refrigerator, a faucet, and my heater and I’ve been very pleased with everyone who has come out. They’ve been very kind, caring, and not at all intrusive. The quality of the work has been great. Everything works and functions the way it’s supposed to after the fact. The customer service is quick and efficient, and the website is very easy to use. I am totally satisfied with what I pay for.

Cinch was recommended by another customer and in almost a year that I’ve had the warranty, I’ve filed three claims. I spoke to somebody each time and it was seamless. The customer service was good and when the service was supposed to be done, I didn’t have any issues. Some things are out of Cinch's control and who they use for the repairs is a different story. I had a repeat repair on my water heater and once I informed Cinch that the repair hadn't been completed, somebody else was out within a couple of days replacing the water heater. People need to invest in Cinch. I've done that multiple times.

The previous owners of our house offered the Cinch home warranty. We just maintained it, and we've been very happy. Submitting a claim has been easy. It's all automated online. I don't speak with anybody. The company that they assign it to is usually the only person I interact with. All of the techs have been very friendly and knowledgeable. One guy just told me how to avoid potential long-term problems with my AC system. So, we did that. In general, our experience with Cinch has been fantastic. Everyone's been fantastic, professional, courteous, nice, knowledgeable, and good.

I’m very happy with the guy that came out. He did what he could. However, Cinch is expensive and I'm in debate whether or not we should be paying $800, $900 a year for this service because we also pay a deductible to have a repairperson come out. We’ve had Cinch ever since we purchased the house and there are a lot of loopholes in the coverage as well. Also, when you ask for a repairperson, it takes an awful long time to get an answer.

Updated on 04/13/2026: Almost 2 months now still washing machine is not fixed this company is a joke they keep sending supposedly a technician but they are on other State hello we live in Nevada not Pennsylvania. Why in the heck you guys send a tech from Pennsylvania calling us at 5am asking we we located in Pennsylvania common people. You guys are not right.

I was contacted my Customer Relations - Social Media Specialist and issue resolved and back ad loyal customer with Cinch.

Filing a claim to Cinch wasn't bad at all. You call a number or you can go online. I usually just call the number and do everything over the phone. When I reach out to them, there's an AI type of thing they have now. You just tell them what you need help with and it links you up with a service provider in the area. As far as getting ahold of a service provider, it doesn't take long at all. It's within an hour. Usually, when you get off the phone, it’ll text you whoever they've sent the call out to. Usually, the service provider gets ahold of you anyway. They get here, let me know exactly what's going on and what's needed. I have a great experience so far. I would recommend Cinch to a friend.

I discussed with the realtor who was involved with the purchase of the condo about what were possible home warranty companies we could get, and Cinch was the one that she recommended. The sale occurred in July of 2025 and our home has been covered since that date. I had one claim I submitted that turned out I didn't actually need. They allowed me to cancel it because there hadn't been any service done and they returned my $100. I had another claim where I did need their services, and I was very pleased with their service.

We appreciated what Cinch offered at the time we signed up. Recently, I had an issue with the knob spout for the shower. I was able to go online and put the request in. It was pretty smooth and easy to use. I didn’t have to wait long as well. A repairman came out and I paid my deductible. He was very good too. However, I'm waiting to get finished from the company to come finish the work from my first job. I still have to go through a reimbursement process and usually, reimbursement experiences are not always the greatest, but so far, being able to reach out, have people come over and get it done, it's been very timely. It's been a 5-star experience with Cinch and I would definitely recommend them. They're affordable. I've had to call twice already and it's money well spent. If the price stays similar and doesn't increase, it's something that my fiancé and I will probably continue to utilize.

We just moved to a new house, and Cinch came with it. I've been with them for about a year and a half, and the service has been good. When we had a problem, they took care of it promptly, and we were satisfied. We had an AC unit thing and we had a water heater problem, too. The contractors were very good. They knew what the problem was, so they did what they had to do. Everything's good right now. Overall, I like the promptness of the service. You call them. They answer. You don't have to wait around, and they come within a couple of days and fix the problem.

We've been with Cinch for nine years now, and I like most having the protection to know if a major expense were to come up or if something goes wrong with the house, that they're there to take care of it with professional service people. In the beginning, it was questionable with a couple of contractors, but they were quickly able to resolve that and send out another contractor if I felt uncomfortable. There was one situation where I did not like the craftsmanship or work quality of the gentleman they sent out, so they sent someone else out to make a quality repair, and I didn't have to pay another deductible for it. Since then, I haven't had any issues, and I really like the people that they've sent out.

Cinch has done a good job of getting somebody out to fix something, but they only fix it just to keep it going. The furnace needs to be replaced, and they won't do it. It's one piece at a time. The first time it was something, and then we got it to work for three days, and then it was another part, and it worked for a week. Then the last people that were there, they replaced a couple parts. And they got it to work. The air conditioner works fine. But it's the furnace, and it leaks water down onto the parts and the catch basin. It's 50 years old. It needs to be replaced.

My husband, who is deceased, had Cinch Home Services on the home before we got married, and I've continued the service. I submit claims via phone and it's a simple process. It's all electronic. I get a text message when the techs are on their way. Most of them are good. Cinch doesn't have enough HVAC people in our region to service. But the best thing about them is they are quick to get things resolved. I would recommend them. I've saved money.

My experience submitting a claim with Cinch was initially good. I ran into an issue. I have Cleveland Water, and I had to have them come up and shut off my water, and there was an issue with that. Then I had to deal with the lady in the call center who wanted to cancel my claim because it was taking too long, but I ended up getting it straightened out after Cleveland Water finally came out to fix a part of it.

I've had Cinch for 13 years. They've always been very helpful. They're easy to work with. If I request a certain professional that's worked on my equipment before, they always send them. They've done my stove, and they've done water heaters. My latest experience went perfectly. They're always usually good and responsive. So, I've never had a bad experience. If I did, I would cancel them. A friend signed up for them because I recommended them.

I'm very impressed with Cinch Home Services. They're very professional. They act like they care about their customers, and they're always willing to listen. I had other home warranty companies that always came up with an excuse not to pay a claim. But I've had several with Cinch, and I've never had problems. They're fabulous. Everybody Cinch has sent out has been very professional, listen to what I try to tell them without trying to get out of repairing what they were here for. I had a problem with my washing machine, and the guy came out and repaired it. After he left, it did the same thing again. I called Cinch and I didn't have to pay another fee. They sent the same guy back out to repair it. That was wonderful. I asked the washing machine guy, "If I had to pay for this, how much would it cost?" It was almost $1,000, and I paid 100. I can't complain about that. I will probably renew my warranty when this one is up.

We’ve had our clothes washer serviced and it was pretty easy to make a claim with Cinch Home. The washer was being cantankerous, then it stopped working. When the techs came out, they fixed it and got it working. But as soon as they left, it stopped working again. Then eventually, we figured out that there was a part that wasn’t made for it anymore. So, we had to get it replaced, then we got a reimbursement and we bought another washer. The technicians were good and it seemed like they knew what they were talking about. The quality of their work was great, too. I've had Cinch Home since November of last year and so far, I would recommend them.

Submitting claims online to Cinch is easy and three-quarters of the time, the service and the people are good. I had service from them four times. The techs they send out are stuffy and a little quirky, and they could have better presented themselves in terms of their cleanliness. But they got the job done and were courteous and respectful.

I have my annual home warranty that renews in April with Cinch Home Services. The home I bought had an existing home warranty with them for one year and when it ran out, I just renewed it. Recently, I had a claim and the service was pretty good and very quick. I came back from a long trip and my heating was off in the winter. So, I needed someone to come quickly. I called Cinch Home at 9:00 at night and they had someone there in the morning. At first, they were going to have them there in two weeks but I told them that I needed heat then. So they sped it up and had someone come over in the morning.

I really wanted to like Cinch, however, have found that, like American Home Shield, they have insufficient contractors to carry out the work. Despite the fact that the agreement seems to cover most everything, contractors, after initial diagnosis, still need to obtain the authorization to carry out the full repair. The HVAC contractor assigned did not reach back to us, and closed out the repair. I had to make multiple calls to get the work completed. The owner of the HVAC company insisted that he called and sent a text message of the call as "proof." However, the call made was the initial call to schedule the initial visit. Add to this that Contractors are evidently not required to provide any paperwork, so really difficult to say what the cost of the repair would be. We learned that our homeowners' insurance covers system repairs and replacement. Our annual deductible is less than the cost of an annual contract with Cinch. Additionally, we received a substantial increase in year 2 of the contract; they would have been willing to reduce the price had we stayed with them. This is a poor business practice and does not instill confidence. Lastly, call center must be handled overseas, as you could hear multiple operators in a room all speaking in their native language to one another. Not being racist -- just shows that Cinch is unwilling to pay living wages.

My realtor recommended Cinch and filing a claim with them has been easy. I like being able to call a person. Their contractors have been good as well. I'd recommend them.

2025. After 3 months, we noticed it getting progressively worse. We called for service this week. The technician said the unit had to be replaced. They denied the claim. Reason, it was the filtration and not the softener. Mind you, it’s all within a single canister. And they had come to fix the same issues earlier. I’ve had other issues - no shows, misdiagnosis, etc. I’m dumping them at the end of the cycle. Not worth the aggravation. I would give them zero stars if I could.

Cinch failed to provide HVAC service or reimburse homeowner, due to miscommunications. Senior subscriber was unable to make an online payment at time of request for service. However, agreed to pay the technician (cash or check) upon arrival. Customer service representative refused to allow this option and made no attempts to offer alternatives. Senior subscriber has been a customer for over sixteen years. All monthly premium payments were made in a timely manner through bank deduction. New HVAC system replaced at the customer 's expense. Poor customer service, and disregard for customers who do not use computers.

I AM VERY DISAPPOINTED IN THE SERVICE AND MY CONTRACT. I have gone years without any claims, and my coverages were changed without my consent and the services I have always had, was taken and now I am to be charged for the preventive as it is no longer on my contract. Shameful how you treat your long-time customers! I asked for a call back and that did not occur and was told additional charges would be needed, and therefore the repair company would have to make a second call to my home. Follow up and follow thru is terrible.

I almost never write negative reviews, but the actions of Cinch (my home warranty company for several years) were so egregious that I want to share my experience with others in the hopes you can spare yourselves similar problems. (1) First, Cinch hired and sent to my home a technician who was hostile, yelled at me in my own home causing me to feel unsafe, and walked off the job without completing the work. No apology or explanation for their technician’s behavior was provide by Cinch when I notified them. (2) Second, Cinch denied a claim because I refused to defrost a piece of equipment in my home that I was told by the Cinch’s technician would “flood my home” (the technician also recommended against it); Cinch’s flimsy excuse in denying the claim was that the defrost was “necessary” for them to better assess the equipment before they could approve a replacement – basically, grasping at any poor reason to deny the claim. (3) Third, and the worst experience, Cinch selected a replacement product but failed to due proper due diligence on all associated costs, and so when additional costs arose later in the project, they refused to cover them claiming they were “code upgrades” (not covered). However, I received documentation from Cinch’s technician that proved the vast majority of the costs (80%+) were NOT code upgrades. For Cinch to select a product and then fail to do proper assessment of the product and then refuse to take responsibility for their mistakes and force their customers to cover these costs out of pocket – absurd. I STRONGLY recommend against Cinch and ended my warranty with them as soon as possible.

We've been protected with Cinch for six years, and submitting a claim is good because it's on the internet, and it's easy to do, more quite internet savvy. But as far as working with some of the people within Cinch, the guy who did the air conditioner was really good or the heat system, but I've had somebody out here to do my refrigerator right now, and not so good. I've been without a refrigerator for about a week and a half now. They came out and they said it's a two-person job, and they had to send somebody out because it was a compressor. Then they came back out and just put Freon in it today, and it's not cooling. They said wait 24 hours, but these things cool in an hour if there's nothing in them.

I've had Cinch Home Services since December 2018, when I bought the house. At the time, it seemed to be the best deal. For the most part, my experience has been good. I like that I can get service 24 hours a day. Cinch has a wide variety of different vendors that they use to troubleshoot and deal with my issues. The contractors have all been good. I haven't had any major issues with them. I had a claim with an electrical issue. Cinch sent somebody out. Sometimes, it takes a little longer to get folks in, depending on how much they have. But they came out and they were very courteous. They took care of what was needed to be taken care of, and I was very appreciative.

On Sunday, I noticed my Tankless waterheater had a leaking a tiny bit. Over a day and only had small amount of water collected. Cinch sent out a contractor who left me with no hot water. Previously to servicer coming out I had hot water. I was given misinformation several times by their customer service. I was told since the company who broke my water heater had to be the ones to replace my water heater. This was very unacceptable to me under the circumstances and the technician thinking it’s OK to leave me in this situation. I called in Monday and was told if I did not want that company to come out that I would be credit and I could use whatever company I picked after assured that replacement was approved . Then after receiving an a text message that the part had been ordered for tankless waterheater, which made no sense since had Approved replacement. I found out on that phone call the amount allowed was $1400 which barely covers the cost of the unit with no labor. After calling in to Customer Service 7 times, the case manager called me back and offered me to replace with comparable model and did not have to the use the first service provider. That was the original solution I wanted to begin with on Monday but since that was not an option for me, I went ahead and scheduled with a reputable company. No one at Cinch will call me back today. I did email the CEO Cinch Home Warranty Sheena Ali and of course no response from her either. I will keep looking for courses of action that I can take to resolve this problem. I’ve also attached pictures of the small leak.

Cinch Home Services used to be great, but with all of the changes and just them going up in price on everything and how things are done now, we hate it. We're considering switching over to somebody else because Cinch was one of the places that never nickel-and-dimed us, and all of a sudden, all of these changes were made. We've been with Cinch for years. We’ve been loyal to them. We get nickel-and-dimed for everything now. We're looking for somebody that's not going to do that. If somebody comes along and their package is better and it’s more of what we're looking for, we’re leaving Cinch.

I signed up with Cinch in October when I bought the house. Since then, their contractor has come out and they fixed the garage door in a timely manner. I paid the $100 deductible but it would cost me more just to call a company and have them come out and look at the issue. It was an easy process with Cinch. I would suggest others to get a home warranty if they're getting a new home, and I would highly recommend Cinch.

I've had Cinch for the whole time I've owned my house. Reaching out to them to set up a service request has been okay. I do it online. Sears comes out and does the service. They've been here from my washer, my dryer, and my thermos. My experience has been good.

My husband had Cinch before he passed in 2018. I keep it because I’m elderly and cannot afford not to have a warranty. They cover my appliances, and when I call to file a claim, it's not that difficult. The most recent claim was for my HVAC. It seemed like the same thing was happening with the banging last year, but I didn’t need a replacement. It was just the ice. The repairman checked it and said he didn’t find any issues at all. However, you get different people each time you call Cinch and they give you different answers to your questions. But I’ve not had any really serious problem. They have their own ways of accommodating.

I bought a house and I got the warranty with Cinch Home Services since December 4. I've had 2-10 Warranty before and that company was awful. Cinch was a cinch. It was so much easier. I filed a claim online. They texted me, and it was great. I would tell anyone that it's a good company to get.

When I submit a claim, I just call Cinch's telephone number, pay them 100 bucks, and somebody comes out. The claim process doesn't take very long either. The tech who showed up for my claim was good. But by the time he got there, everything was pretty go-go. It kind of went down itself away. He checked things out and said we’re okay.

When I bought the house, the previous homeowners provided a Cinch warranty, and I just renewed it after the first year. My experience has been good. Submitting a claim is straightforward. I just called, and they got me in contact with who I needed to talk to and followed up. So, that was good. The contractors have been great. Overall, Cinch is easy to deal with. What could be improved is for us to know ahead of time the caps for everything that's covered.

I've had Cinch forever and for the majority, their customer service is good. The only issue I have is getting through to member services or getting through to somebody, ‘cause I don't like talking to robots, for one thing. I always like talking to a real, live person, ‘cause I always make my payments that way. Other than that, my only small complaint is the wait time of getting ahold of somebody. Everything else has been fine. I don't normally have to file any claims, but I did recently, and all that was fine. Everything worked out good. I deal with the people that I've always dealt with, and they are already hooked up with Cinch. So, I'm very pleased with that.

What a complete run-around. Freezer wasn't working correctly, Technician came out stated a part was bad and couldn't be replaced. Sears/Cinch would have to give me a new fridge. He closed out the ticket, saying he replaced a part, which is not the case. Should have said a part needs to be replaced and that part cannot be sourced. Because the call center is in another country, there's a communication problem. Anyways, I called in to find out why the ticket was closed. They said they would need to reopen it and send another person to my house. I have wasted 3 days waiting for technicians or on the phone with Cinch. Cinch customer service promised a supervisor call at 930am, I even got an email appointment reminder. At 1030am I called in and asked what's up, I then get promised the supervisor will call me within a matter of minutes....no call. After hours of waiting, I call back and finally get a supervisor.....completely helpless. Once the replace this refridgerator, I will be shopping around for a new home warranty. You get this for peace of mind....what I got was frustration and insanely bad customer service.

It has been 12 days since I placed a claim for a water heater. It took several calls and close to a week to get a service company to come to my home. After they sent in a request for a replacement, it still has not been done. They initially supplied the service company with the incorrect replacement unit from Fergeson Plumbing supply and after the service company returned it to get a correct one, they are still waiting on Cincy to locate one. After calls to customer service, they cannot communicate within their own company to determine when a replacement will be provided and scheduled to be installed. Customer service is only equipped to provide a standard reply like "your return appointment has not yet been scheduled."

We were having trouble with the oven and it was very simple placing a claim. I did it online and the very next day, we had the repairman. They were able to fix the issue within the same visit. I would recommend Cinch highly.

Cinch paid to replace my oven. However, it took three weeks before I finally got the check. It got off to a horrendous start but once I was finally hooked to Amber, things started smoothing out and going correctly. Up to that point, I was about to lose my mind because their customer service was horrible. The range was 31 years old and the initial guy that came out couldn't get parts for it. Cinch then sent another repairman from another repair place and when he got out here, he didn't know what he was getting into. Once I raised a bunch of heck, then things moved towards Amber, and Amber started getting things straightened out.

Cinch Home has been great and I’ve had them for almost two years now. I heard of them through the realtor when I purchased the house I have now. It was the same company that the previous owners were using for their home warranty and it was part of the closing cost that the previous owners had agreed to supply me with a year of home warranty. I submit my claims through the Cinch Home website and it is stellar. The process of submitting a service request is quite simple. I did my last claim through my phone and their online app was very user-friendly. Then they sent an email and a text message letting me know the name of the contractor who would come, and the day and time they would come. The contractor who came was good and I've had no issues so far. The same problem happened twice now with the washing machine. But it’s been resolved.

Cinch's home warranty was offered as a part of my real estate deal, and I've lived in this house for about six weeks. It was easy to submit a claim by phone and they did everything they said they were going to do. Everything was fine. I'd tell people to get the home warranty when they can.

My real estate agent recommended Cinch. She said that they were the best out of the ones that she's worked with. When I submitted a claim, the experience was fairly easy. Cinch didn't have the provider that I wanted to use, but they were able to help me find a provider that I was happy with. I wish they had more providers, but I was eventually able to find one to be able to do the work that had good reviews and that I trusted. They were able to get everything done quickly.

We bought a home, and the Realtor gave us, as a gift, a year's coverage through HMS. They changed to Cinch Home Services and we've had the home warranty for three years. I do claims over the phone, which has been easier than it used to be. It usually takes one or two days for someone to come out and we've had some good contractors. The last few times we've called someone out, we've been very pleased.

I have been with Cinch since I purchased the home and I don’t remember signing up as being difficult. The customer service is great but it takes a while to get to someone. Over the years, there may have been one or two situations where the first technician didn’t complete the job and it had to be reassigned to someone else. But overall, they’ve been professional and good. 95% of the time, they get here within a day or two of being assigned. I had to call the representative a couple of times, but mostly, they call me to figure out the time.

Cinch came with the house when I bought it eight years ago. I've used the service and I love the quick turnaround. However this latest claim, it was for the heat and I thought it would be more urgent. The heat went out right after the snow storm. So, my house dropped to 30 degrees, and I had to wait two days in the cold for somebody to come. I wish they had gotten here sooner. This was the first time I've really had to wait, and it really impacted me. When the service guy came out, he replaced something and everything has been working like it's supposed to.

The guy I bought the house from had Cinch and I just carried it forward. I set up a request by phone when I needed one, and they sent an email. It was quick. My experience was very good but the deductible is a little bit too high and should be about half of what it is.

I have been covered with Cinch Home Services for about three years after choosing them based on my trust in the Realtor, having heard about them by word-of-mouth. I like the website, and Cinch is affordable and has good coverage.

This is the first time I used Cinch Home Services and it wasn't hard. I had additionally called in, but everything else was through the web portal which was good. I couldn't get in contact with the initial service provider. I had an extra day of delay. For the actual day of service, the tech came a bit later than expected. But they had a previous call take a lot longer than expected. I understand that happens. Other than the plumber being delayed, there were no real issues. They were properly professional and understanding of the issue. They went above and beyond the duty of resolving the problem that day.

To submit a claim with Cinch, you go online, log into your account, and you specify what you need to have them come look at. You need to pay your deductible, and then they will set up an appointment. They will contact whoever they are contracted with, and that company will then contact you to have an appointment time to come out and look at whatever things you need fixed.

I'm a property manager. I have about 20 properties, and I'm a real estate agent as well, and for 10-15 years, I've had Cinch. I recommended their warranty for new buyers that were buying a house. Then when I started property management, there were some of my clients that are recommended to Cinch. The properties were older or the utility appliances were older, and I would recommend that they buy the warranty to control their repair costs.

My house came with an automatic two-year warranty and I’ve owned my house for quite a while, so I’ve been with Cinch for a long time. I've had good luck with them and they’re responsive too. Just recently, my furnace would light up and then go out. I didn't realize it until the middle of the night, but the following day, a tech showed up and fixed the problem. You can do your service request by phone or online but it's easier to do it online. It works better and I prefer to use the web page because I can put more information in there. You write what your issue is, and a lot of times, Cinch will call you back and look for more information, like a model number, in case you didn’t provide it. It helped me because they've worked on it before and they could see from the previous calls what it was from their technicians.

We’ve been with Cinch as long as we've had the house. It's a great protection to have. I’ve made claims over the phone and it has been easy. I like that the reps always follow up, and they’re easy to talk to.

Called for Dryer repair in January. Technician wasn't able to come until early February. When the technician finally came, he said something about the glass needing to be replaced. Since I wasn't hearing anything about what was going on, I finally decided to call the Service Provider first (who said they were waiting for approval from Cinch), then Cinch (who said that it wasn't covered!). How was anyone even supposed to know that, if nobody told them?! The plan documents say that ALL components and parts are Covered, except those shown in the Not Covered section ... which is the Temperature Booster & Steam Nozzle. I've been paying almost $60/month for at least a couple of years ... for what looks like nothing! I'm very disappointed with this home warranty repair company. Probably better off saving your $60/month to buy a new appliance when it breaks.

Our washing machine broke. I went online to submit a claim with Cinch. I just logged in and told them what was wrong and put the serial number. However, I hate that there's no real phone number for us to call. They want you to do everything like that. But the tech came out in 48 hours, and he was a nice guy. He did what he was supposed to, came and fixed the unit. He ordered parts, and then he had to come back to fix the unit. My washing machine is working now. So far, Cinch has been good. I'm pretty happy with them. However, I don't like that they keep upping their amount to have it.

Submitting a claim with Cinch has been very easy. I've never had a problem either by calling in or just using the internet. I'm notified of who the contractor will be. I'm told when the appointment is, and if there's a specific time range that I need to be available. The contractors have been very good as well. It's always been completed accurately on time. There was one time I had to call back because something wasn't working correctly, but they fixed it. It got taken care of.

Cinch came with my home when I purchased it and it’s been going on five years that I’ve had it. The reps have been very informative and nice. The turnaround time for someone coming out to the home is up to the company that they're dealing with. But it is quick and Cinch does their best. I've worked with one of the same companies twice so far, and any time I've had an issue, as far as something not working properly when they come out the first time, Cinch is good at sending them back out. They're usually very nice and knowledgeable about what they're doing, and they educate me on anything that I have questions about. There was one time a tech had to order a part and come back. But for the most part, the repairs are done on the same day.

Submitting a claim to Cinch has been reasonably easy. The big claim that I had was the washing machine, and that one ended up being kind of a problem. Cinch couldn't find a technician because I had an LG and there wasn't anybody that would work on it, so I had to find my own technician. Then it ended up having to get referred up to several levels, because the technician I found wouldn't put in the parts. So Cinch ended up getting me a new washing machine, but it took close to a month to get the claim resolved. The most recent claim I had was when our furnace wasn't working. The tech came in and found that it was a dirty flame sensor. It was quick and easy and not a problem.

The contractors seemed fine. However, I've had a frustrating experience. It's hard to talk to anyone from Cinch Home Services who you can understand. And when trying to escalate a situation, it can be very difficult when it's an emergency. Recently, my furnace went out. We are still in the middle of it. It has been going on for 36 days. We're waiting on a furnace.

For the most part, it's been pretty decent with Cinch. We've them for over eight years and the response time whenever their contractor comes out has been awesome. However, there's one claim that my husband has been having issues with. There was work done to our chimney a while ago in which some other work was supposed to take place but that never happened. My husband had been repeatedly trying to reach out to the guy that did the work and it's kind of disappointing 'cause we're stuck in limbo right now.

Our Realtor chose Cinch Home Services for us and signed us up. We've had the home warranty for about three months and we've done a couple claims online. The only hiccup I've had is there are dropdowns, and sometimes something doesn't perfectly fit what I'm trying to do. Other than that, they've been easy to submit and the techs that have come out have been very good.

We've had Cinch five to seven years. Some expenses can be high when they hit, and sometimes we've had issues with the house, which they've addressed. So far, our interactions with the techs as well as the work quality have been good. Submitting claims is also simple and our interactions with the reps have gone well too.

It's a good idea to have a home warranty. I tried another one before, but their prices were very bad after I subscribed with them so I stopped. My sister has a home warranty with Cinch and I went with them as well. My experience in filing claims with them has been excellent. They reply to me the next day. Through the internet, the customer service is great. It’s very easy and friendly to deal with. Recently, a repairman came on time, did his work professionally, and everything was good.

Cinch hasn't been the best but it's been okay. I had a couple surprises. I had the latest claim to see if I can get my water heater replaced. They say they're gonna replace it, but then it's gonna cost me $1,688. So, I wasn't expecting that. I guess they don't cover parts when they replace the unit. So, I'm a little disappointed. They’ve been waiting for my acceptance response so that the service company come in and make the replacement and get the particular permits he needs to replace the water heater. So, other than that, I've been with them for a lot of years.

I have been with Cinch now for four years, and I just renewed my warranty with them. What I love most about the service is that I have a representative that will call me when it's at least 30 to 60 days prior to having to renew. That is really good. Anytime I've had a problem with the components that's under warranty, it has always been handled in a fast way, within that week. I don't have much of time wait with them and I have no worries when I know I have to contact Cinch for any product in my home that's under the warranty. The contractors are excellent as well.

I've had an excellent experience with Cinch Home Services. They are responsive and fast. Filing claims has been simple. They are responsible in taking care of the information I give them, and send a technician to check and respond immediately. The reps have been friendly. Also, the contractors are doing their job. So far, they are good. They came to check my property, they fixed, and they went. As simple as that.

My home warranty got swapped to Cinch somehow, and I just continued with whom I had because I didn't want to deal with getting somebody else who’ll probably ask me a bunch of questions. Originally, it was offered to me by my mortgage company, and I don't have a mortgage company anymore. When I first used Cinch, things were a lot better than it did with other people. My washing machine started leaking and I called Cinch. They got my information, the information on the washing machine, and sent somebody out here to work on it.

Submitting a claim is an easy process. You can do it online or you can call Cinch up and give them the issue. They pretty much take care of that pretty quick with assigning someone to come out and fix the issues that you have. The reps have always been pleasant and very helpful. There's only one vendor that they need to take off their list, though. I dealt with that heating and air vendor before but Cinch took care of that pretty quickly and sent us out a new vendor. But this was after that vendor had already collected some funds from me. He was very unprofessional and didn't do anything that he said he was gonna do. Everything else has been good.

I've been with Cinch for nine months now and I've submitted a claim. The process was easy. The service group that they sent out was really great to deal with. The service performed was very good. Their techs were very thorough. We had repeated calls with the washing machine. They really stuck with us and worked through it. It's not perfect, but it's workable. It's just a crummy machine.

Cinch was professional and prompt. They did exactly what they were supposed to do, and I'm glad about it. They were Johnny-on-the-spot. The young lady said that she was gonna work on the issue because it was cold, and she got something right away. It was very fast. It was a turnaround within 12 hours. Though I did not have much interaction with the repairman, I wanted him to let me know when he was en route because I was still at work and I was gonna have my brother-in-law to meet him at the house. The repairman got the heat blowing, so I was totally satisfied.

Submitting a claim to Cinch Home Services was 100% wonderful. The process was very simple and not difficult at all. We had a claim for the heater and the techs replaced the fuse in November. But we had to call again 60 days after that, and they took care of it. The techs were very knowledgeable and courteous. Every time I call Cinch, they’re there.

We purchased Cinch's home warranty in October. When we submit claims, there's an 800-number that I call and reaching someone is easy. We have had good experiences. If they don't have a contractor in the area that works with them directly, they allow us to choose and hire our own people and they work with them. Besides that, Cinch has knowledgeable people that come. We've been very happy with everybody we've had come to our home. They've all been very good and they know what they're doing.

We bought a home warranty, and the company got bought out by Cinch. Everything's online now. It's like self checkout and I don't even speak to a rep. If someone wanted to call in there, good luck. They're gonna be on hold. I've waited on the phone before. With my last experience, I needed something and I just went on. It was fast, but Cinch is just a middleman.

Getting somebody to come out to our home is the problem we've been having with Cinch. They couldn't find anybody in the area to come out here and fix what needed to be fixed. They'll try a couple of days to see if they can get somebody to come and do the work. But if they can't, then they end up sending you the check for you to find somebody that would do the work. That's convenient as long as they do something because I pay them every month. The price that I pay to do business with Cinch is worth it. They look out for their customers. They make sure your appliance is taken care of. You might go through some issues at first and it may seem like it won't work out like you want it to. But at the end of all things, it comes out right and you'll be happy.

I live in the house which is in my mother's name, and pay the warranty and all the other stuff. My brother got my insurance through Cinch Home Services. It is a bit pricey, but it's okay. So far, so good. Recently, right after the ice storm, I had a heater pump go out in my central heat and air unit. The tech did great.

Go with Cinch Home Services. It doesn't cost that much per month. If something breaks, they fix it quickly. And the people they send out are nice. They used to be called a different company. I joined them right after they rebranded. When they did, their idea was to try to improve. My first claim with them five years ago was a bit bumpy. But all the other claims I’ve had with them have been awesome. They rebranded and probably cleaned themselves up a bit. Filing claims online is easy and the turnaround time is fast. I can fix a lot of things myself, so if I had to file a claim, that was because I couldn't fix it. The contractors usually have to order parts and come back.

Cinch Home Services is great. When I need it, they help me. I got 14 years of Cinch from the realtor when I bought the house. They started helping me when I needed it. I would pay the deductible first. I pay $150. If I need to pay more, I pay more. When they changed my refrigerator, I paid $150 plus $100 more. It's 250. The tech came four times to fix it but he said instead of getting the part, I should buy a new refrigerator. That was the second time he came to fix it. It was the third time he said maybe I should change into a new one.

Cinch Home Services was who the previous owners signed up with. It was part of the agreement to purchase the house. We had a couple of issues after we moved in and we were able to call Cinch and deal with them directly very easily for a plumbing and electrical issue. Since it was all brand-new, we set it up online and that went well. But I had to call because I got confused about something that was on my end. The rep that I spoke with looking at what I submitted and she said, "No, you did everything right. Everything's good." It was very helpful to show me that I did things correctly. I was impressed. Cinch resolved the issues quickly, and were very professional.

I enjoy Cinch Home Services quite a bit. I've been with them for years and they've never let me down. I had a home through them years ago, sold it, and I’m using them again. I submitted a claim recently and they were easy to reach over the telephone. They emailed me and sent me everything necessary to point me in the right direction. Once I handled all their needs, they met mine quick and easy. I provided everything they required, double-checked it, and once they verified it, each day, they would notify me on the portal and via email that they were taking steps. It ran its course fine. The technician came and we spoke and enjoyed each other's company. He was in and out and provided more than what was necessary. He did all his checks and balances then came to the conclusion that the refrigerator was inoperable and suggested a replacement. Cinch took care of that. They've done great.

I had a good experience with Cinch. Their claims process went smoothly. The reps were very polite, organized and very helpful. The technicians were wonderful as well. We enjoyed talking to them and having them in our home.

I live in my house by myself and I needed some warranty. I picked Cinch Home Services and it's been more than five years since I signed up. The timing on how quickly they come could be improved and I'd like to talk to a person instead of being automated. Besides that, when I have a claim, they text me who the contractor is gonna be and let me know all the information. So far, the contractors have done quality work.

I had a problem with a light switch, and something was going on with the breaker box. I submitted the claims online and Cinch had to fix what was behind the light switch. One of the wires had come loose. My husband was out there when the tech came and they talked. He told him what the problem was and how long it would take him to fix it. He got it fixed that day and that was it. It passed the inspection and the house sold. So I'm happy with it. Cinch did a good job. I was satisfied with them. As a matter of fact, I'm gonna get them for my home warranty for my new home.

I'm a new homeowner and I knew I needed home warranty. My realtor gave me about four referrals, and when I looked over the deductibles and the services, Cinch Home came out a little better than the ones I was given. So, I signed up with them and when I had a claim, the experience was seamless. Recently, something happened with my ceiling fan. I had to pay the deductible of $75, then someone came out in a timely fashion and I was able to get a replacement fan with no charge other than the $75. There wasn't anything that I felt I had to be worried about. The way he came into my home was very respectful and he went through everything before deciding that he had to remove the fan. That was so open and honest instead of saying "We're going to do this" or "We're going to do that." He called Cinch Home to make sure that the fan was covered and it was. Then he finished the work in one day.

I'd recommend Cinch Home Services to others if they had any problems. Cinch is a small but good company. The technicians are professional and knowledgeable. Recently, I didn't have any heat after the power went out. When it came back on, the heat didn't come on. I got ahold of Cinch because the process said it might take a day or two. Howeve, I didn't have a day or two because it was so cold in my house. I got ahold of Cinch at noon. They said somebody would be here between 3:00 and 5:00, and he was. He came in, looked at the problem, diagnosed it, fixed it quickly, and that was it.

It's been pretty easy to submit a claim with Cinch Home. I go through their website and they have been responsive. The contractors have been good, too. I initially signed up with them because they were recommended by our realtor when I purchased a house, and I've been with them for five years. So far, I've been satisfied with their service and price.

I do my claims to Cinch online. It's easy. They show me who it is that will be coming out and then they show up. I don't know anything about these people until they get here. Some are really good, but some are really bad. I have a claim in the works right now. An electrician came. He thought he fixed the problem, then he resubmitted it. It's been accepted. I haven't heard from him. It's been five days. He called me one time and told me he's waiting for approval. I went online and it was approved and I haven't heard from him. So, I'm gonna have to micromanage it and call him.

Cinch Home Services was the insurance that my Realtor told me about. Submitting a claim was easy. I had good interactions with their rep and the techs they sent out, who fixed the issue.

I went online, filed a claim and was then was matched with a contractor and that went well. The claims submission process was easy and I was given a reasonable amount of information of who was coming, what company, and when. The quality of the contractor was great. The gentleman was really polite, on time, and did as best as he could. The issue is more substantial, but he said the fix is as good as it's gonna get. Cinch Home Services is reliable and they're a good company to work with. The scheduling is great. It's just a matter of planning deductibles. The guy put three holes in the furnace and left and that was $200. I don't think that that was worth it, but it is what it is. That's what I agreed to.

I've already had a couple of services done in the 6 months that I've had Cinch. They fixed my garbage disposal with no problems. When my toilet was running slow, they fixed that as well. The last claim was my electrical. I had a couple of receptacles that needed to be fixed, but the contractor had some problems with that. The first one, Lynch Electrical, took forever to respond so I ended up calling Cinch back and they rescheduled me with a different person. They came out and fixed the issue. I'm overall satisfied with Cinch.

Cinch Home took over the company I was with and I've been with that company for almost 28 to 30 years. Whenever I have a claim, I call Cinch it’s difficult now to reach them. It seems to me that they don't have a whole lot of companies that they deal with and it might take you two or three days before somebody calls you. I don't like that because with my old company, somebody would at least call me and let me know what their situation was. But then, I don't use Cinch that much anyway because I bought a lot of new equipment. My most recent claim with them was for the spring in my garage door that was broken. The door contractor I had was very good and I didn't have a problem with him. It was a matter of getting in contact with somebody.

I called Cinch and asked for somebody to come out and help with the stove. The contractor came and fixed it, as far as we could tell. It was fine for the first week, but I need to call them back after the snowstorm now. I'm still smelling gas when I use my oven. So, it's scary. It's doing the same nonsense it was doing before. But the technician that came out before was wonderful. He made it fast because he knew I was having company that week. It was before Christmas, and I needed to use my oven. He finagled it around till he could get here as fast as possible. He was very gracious. He came back two times, one to check it out, and then went and ordered parts and then came back again. So, it was fine.

Cinch Home Services was recommended to us by our agent who sold us the house. Filing claims online has been easy. However, the contractors that Cinch ends up using are sometimes hit or miss. It depends on the situation. It varies from problem to problem. It's usually some kind of appliance that's malfunctioning. It's an easy fix. Sometimes it's a replacement of the appliance. But the Cinch side of things has always been positive.

Haley purchased a house and a Cinch plan was part of the closing. She got a year's thing with it. She called to submit a claim when her heating system messed up. A technician came, did the job and left. They were prompt because it happened during the weekend and they were there first thing on Monday morning.

The original claim to repair my washing machine was filed in September 2025. My washing machine is still not fixed, I cannot find anyone that has any information with the company to discuss the situation. The repair company is still waiting to receive the approval from cinch to complete the repair. This is going on 6 months now and the repair is not completed. Cinch has the worst service ever

Cinch Home Services has always done a good job with me the few times I needed them. They were mostly problems with the heat and the refrigerator. Cinch has been professional. They do a good service and that's what I expect. They fulfill my expectations. Unfortunately, Cinch doesn't cover everything. But they do well what they cover. They're reliable.

I have had Sears home warranty for many years, and now it is Cinch home warranty. The service has gone down hill. The AI can only handle simple requests. If you need to talk to a live person, you have to call to cancel your contract. If you have a cheap appliance they are happy to fix it no problem, if you have a high end brand they can't ever seem to find a tech to work on it. I have an open ticket for the last 5 months, with many techs showing up and saying they can't fix it, or if they could they wanted me to pay out of pocket.

Until last month I liked cinch home services. However, two months ago our furnace stopped working. In the middle of winter. We have kids and temperatures have been below freezing. They finally approved a replacement last month, but it has taken several weeks after the approval and we are still waiting for it to be replaced. In the meantime our water heater also died. They couldn't find a plumber who was willing to come out to fix it, so approved me to find my own. He was fast, but they no longer make the parts to repair the heater, so my plumber said we had to replace it. We submitted all necessary paperwork, and they came back with approval to fix the part. Now I can't find anyone who knows what is going on and can help us. I am beyond frustrated.

Cinch does not even deserve a star in my book, the services are horrible these people are scams and they all work together. Please DO NOT I repeat DO NOT fall for the lies they tell about any warranty information!!

I submitted a claim recently with Cinch and it was a good experience. My issue was a blown breaker. The tech came in, troubleshooted, got to the problem and fixed it. Everything went well and everything's running. The work done was above satisfactory. I would recommend Cinch.

This is my complaint:

I've had Cinch Home Services for about eight years. Whenever I have a problem, I call them and they come to fix it for a price. They have so far taken care of everything to my satisfaction and I've already referred them to several homeowners.

Apparently I have been throwing money out the window for 2 1/2 years for a home warranty company that does not do what they say.

This is buy far the worst home warranty company I have had. Can get in touch with someone to review case only customer service reading from script. Frustrating experience to not pay. Would not recommend doing business with this company.

I purchased my house about three years ago and Cinch Home Services was one of the companies that contacted me. I went with another company but I didn't like them. I switched to Cinch two years ago and they've been reliable. When I call for service, they always respond back to me and give me the time and date when someone's gonna be over, which could take as many as three days. It's usually no longer than a few days. One time, it was right after the next day. I've been happy with service providers so far. I've been satisfied with Cinch as well.

I’m not one to complain, but this particular experience was a negative one. My Maytag dishwasher’s touchpad quit working. It has a stainless steel exterior. I called Cinch, who sent a tech within a couple of days. The tech said he had to order a replacement touch pad that could take about 2 weeks. I said ok, no problem. The tech returned with the replacement touchpad about a week later. He replaced with a white replacement touchpad that didn’t match the machine and it started separating from the machine 2 weeks later. Even though I’ve had conversations with Cinch and the tech, the tech has never come back to fix it. I’m canceling Cinch. I’m done with shoddy workmanship and no accountability.

I wanted to like Cinch, but after several years I can tell you that they just aren't able to back up their promises. Our HVAC system has a leak. We had several repairmen tell them the system needed to be replaced. We are on year 3 of just refilling the Freon and not fixing the problem.

Shout out to Kay and Joann in the membership department for outstanding customer service! Very informative and helpful! I have had this warranty for years and needed additional coverage and these two ladies were the best!

I would have given 0 stars but that was not an option. The companies that Cinch use are not good. Cinch assigned a plumber to me who had been assigned to me before. I had a terrible experience with this provider the first time and had complained to the company. However, they obviously ignore customer input and continue to use them. Second experience was not any better. The technician spent 30 seconds looking at the toilet before saying it was broken and would probably not be covered and left. This is the second time this provider has come to my house and very quickly assessed that the problem was either not covered or not a plumbing issue and left. The first time this happened I had to chase him down in my driveway to say they were wrong as water pooled in my shower. In fact it was clogged and indeed a plumbing issue. I’ll end there but don’t be fooled into thinking you are getting quality technicians with Cinch. This company has really fallen off.

Had washer & dryer "issues". Set up appointment for repairs (YES---I paid the deductible for each when setting up the appointment.). First visit the technician diagnosed the "issues" with both appliances but had to order parts. Parts for washer went straight to Sears Home Warranty (except for a bolt---that was sent to our house, along with the part for the dryer). Appointment was made to get BOTH the washer and the dryer fixed on the same day---technician showed up to fix the dryer but did NOT have an order to fix the washer!? Waited all day since the appointment(s) were confirmed for BOTH. No one showed up to fix the washer. Rescheduled for a second appointment for washer repairs another day---appointment was confirmed. No one showed up AGAIN!!! Set up a third appointment---once again the appointment was confirmed. NO ONE showed up yet AGAIN!!! I called after each "missed" appointment, but the representative just kept saying they were sorry---NO EXPLANATIONS at all. Plus, I did NOT receive any phone, text or emails about the fact that no one would show up. That meant a total of three whole days of missed work---for what? SORRY??? Now, because of my prior other appointments, I have to wait another whole week for someone to fix the washer (well, at least I have an appointment---again---for the repairs to get done). This has been the WORST customer service I have EVER received from anyone---and it ALL comes from one place!!! *IF the first appointment would have combined both the washer and dryer repairs, all of this could have been avoided. After all, a technician diagnosed BOTH the washer and dryer at the same appointment!!!??? Just saying..........

Cinch is a good thing as they don't mess you over. I call the number where it prompts you to make a claim. The next thing you know, they've sent a company to house. It takes about a day or two.

I went with Cinch because I felt the need to have something to protect myself if something goes wrong. However, I don't like that you have to pay before you even get the service. You gotta pay, and then they'll send somebody out. It used to be they come out, then you pay them. Now, they get theirs upfront before they even do anything. But the quality of their contractors has been good.

So far, my experience with Cinch has been good. However, the communication between the service people and them, could be a little more streamlined. It seems like they don't communicate very well on what's going on with the customer. With our recent contractor, the tech came out and said that our parts for our washer were not longer available. The Cinch people didn't even know what was going on. But they would try hard to find a solution to the customer's problem. It wasn't really them, it was whoever's in charge of getting the information, like if the customer needs a replacement, and that takes a little bit longer than it should.

I was with TotalProtect, and my coverage was transferred to Cinch Home Services. I didn't recognize who it was, so I called. Cinch's claims process is very easy and timely. When I had a claim, the service people had to order parts, then they came back and fixed the issue. They did good.

I have had Cinch since I moved to Nevada in 2021. They were fine. When I had a claim, they handled it. No complaints. It works.

Submitting claims to Cinch is simple but there are challenges because sometimes things don't fit neatly in a box. My most recent claim was a little confusing as to figure out which category to put it in, but they were able to retroactively fix it. So, that was good.

My experience in submitting a claim with Cinch has been okay. Sometimes, the technicians respond on time. Sometimes, they don't. You have to wait until they have a space to come in. Sometimes there are delays. But that’s okay. My experience with the claims representatives and technicians have been fine, too.

We've been with Cinch Home Services for about a month or so, and I've called for one claim already. It was a minor repair, and the experience was good. I called on Friday and by Monday, I had someone out. I had an idea on what the issue was, but the technician pinpointed it to me. He was very friendly and knowledgeable.

Submitting claims to Cinch over the phone was easy. They call the contractors and have them call me. They definitely do their job. It's not a long wait for them to get back to you to let you know who's going to come out.

I've used Cinch Home Services for my home here in Maryland as well as the one in Atlanta. I have them to protect myself. But I'm very disappointed in some of the aspects. Last year, I had a problem where my outside faucet was leaking and I called Cinch. They sent out a plumber from All Star Plumber, who looked at it and saw that the water was leaking from the spigot. The guy started jiggling it and broke it. He then informed me that to fix it, they were gonna have to go inside my wall and replace the pipe. He called Cinch and they said that wasn’t covered. They were going to give it to a higher-up, but they never approved it. I explained everything to Cinch but they said I was gonna have to come out of my pocket $1,300. So, it’s a bad experience. It's still broke to this day and I'm disappointed.

The service cost with Cinch went from $50 to $125 to $150. Before they’ll even accept the call for a service request, they want $150. It's not a deductible or a copay. It is upfront. But other than that, Cinch is good. I’ve had them for about five to six years and the techs are top-notch and know what they’re doing. The guy who came for my refrigerator freezer gave me a call twice to let me know that he was 30 minutes out and would be here in a little bit. He called me about 45 minutes later and said he got lost. But it wasn't a problem. The guy gave me an alert to what was going on.

Cinch serves as an extra warranty for my home. I just dial the number that they provided and submit the claim. All is fine using the phone number that they provided except I don’t care for the automated system. I'd rather talk to human beings. But that's the way it goes. The contractors were okay, but a couple of holidays messed up the time framing. When I called, the person came out the next day, but nothing got done for almost a week and a half. The job has been done but the permits and inspection haven’t been followed through yet.

I had Total Protect before and got hooked up with Cinch Home Services. I used Total Protect about three times and I used Cinch once. I submit claims by phone, then the reps get the service people out here to do the job and they fix what I need. I've had a good experience with Cinch Home Services. When I first started though, their fee was $100 and now, it's $150. I'm getting my stuff done, but with the prices going up, I can't beat it.

We got Cinch's coverage because they knocked on our door and told a great story, and now, we're going on a year with them this month. Our experience submitting claims has been great, which is surprising. We try to submit our claims by phone, but then the reps tell us to submit them online. I did it one time, then my brother did it as well. It was relatively easy and Cinch covered both issues. We didn't expect our experience to be as smooth as it has been.

Submitting a claim is easy but sometimes, it's hard to get a provider to come out in my area. Initially, it would take a week to get someone to come out. But for the issue we’re having now, it has taken a couple of weeks. The people are good. It's just it's still not fixed. Our heat pump system is outdated and the whole system keeps breaking. The air does not work, but we don't need it right now, so Cinch is not fixing it. So next year, we'll have to open up a claim again to get it fixed. We had a new company this last time, but the guy before was from Sears. He was very nice but very frustrated because he was having issues with Cinch. He was saying our whole system needed to be replaced, and it has become a back-and-forth, and he wasn't happy.

We are satisfied because Cinch is online. It will be easy to log in and get things moving. Also, we had a good experience with the customer service. I had to call the first time I placed a claim, and she guided me. But after that, I started doing it on my own without any help. Everything was good with Cinch up to the past few months. But I need somebody to come and look at my HVAC and fix the issue. My temperature is consistently at 66 and not going above it, so it is cold in our upper bedrooms. I have to call Cinch again and again, even today, to place a new claim for the same equipment. My problem has not been resolved but I have no complaint about Cinch. They did a good job previously, so I'm confident that if I call them today, they will send somebody by tomorrow or the day after tomorrow.

We bought the house in October and we wanted a home warranty. Our Realtor recommended Cinch and we’ve ben with them since. Filing a claim was very easy and the technician was very professional and prompt.

In the seven years that I’ve been with Cinch, I’ve submitted multiple claims and most technicians sent for repairs were good, though occasionally there were issues. The last technician who came out was telling me what it would cost if I just called them directly. He told me the price that I pay Cinch was worth it.

We've had two claims since we bought our house. There was an air conditioning issue one week after we moved in where a little part had gone out, and the contractors came out once and it took them about an hour. It was fixed within five days. They were good. Recently, our ice maker went out but they still haven't called us back. I don't know if they're having a hard time finding someone to come out. Overall, Cinch was great. We're totally pleased. We like having a home warranty for peace of mind.

I bought my house two years ago with a warranty from Cinch but it was only recently that I’ve had to use them. The gentleman came out in a timely fashion. I submitted the claim, paid the deductible, and the company contracted by Cinch contacted me the next business day to schedule an appointment. He came and resolved the issue in the garage. The deductible was too steep though for the minor procedure that he did. I might have saved some money by hiring someone else for the job. And of I knew how to do what he did, I could have done it myself. But I haven’t had any problems with Cinch. If I use it, then I must like it because I'm not just gonna throw away my money. So, I probably would recommend them. Everything was up to par, and I was pleased with Cinch.

My recent claim that I put in was when my heater went out. I needed someone to come out right away. It was cold as hell outside. The claims rep was very helpful. But I had to wait for the person to call. So, I called Cinch back and they put me with another person. They couldn't force him to come out right away. But once I talked to the tech, he fitted me in his schedule. He came around 9 at night. But he still showed up to make sure that my heat was working, and he got the work done. It was good.

I call in to submit my claim and it takes forever to get to a representative. But by the time you do get to one, they're helpful. The technicians have been good. But it takes a long time for the claim to get done. When my pool filter broke, my pool was green. I had to have somebody come out and clean it. We had to drain it. It was a whole thing because it took so long for Cinch to get the filters clean and fixed.