Old Republic Home Warranty Reviews

I just made one claim with Old Republic Home Protection on my heater. The contractor fixed it the same day. It was quick and good service. I didn’t have any problems. The customer service was fine.

It was leaking, so the technician had to come out twice because it was still leaking after the first visit. He said there was an additional issue, and they’ve since fixed it. Old Republic sent the technician out promptly. They were good, went into the backyard, and handled it. Overall, it was relatively easy.

We had two recent claims. One was for the rekeying service, and the contractor got it done pretty quick after the request. The other was for a stuck water valve, and the guy took about a week to get back to us and showed up, but he solved the problem. The contractors were fine. I had no issues since the repair. I had a good experience with Old Republic Home Protection.

We bought the house about a year ago, and our Realtor included one year of American Home Shield. I didn’t have the best experience with them. One of the technicians who came out told us that Old Republic was easier to use.

The most recent service was for the sump pump in the basement. The technician did very well, especially with communication. We had to wait a day or two because something needed to be ordered, but it wasn’t much of a delay.

Very Dissatisfied. Just moved to a home and wanted to get something simple but no go. Needed a refrigerator replaced. Took them a week to have someone come by and charged me $100 just to take a look at something that I had already done. Took out the bolts to take one look and say, "Yeah I can't do anything. The compressor was no good but I'll file the report. "Took them a week to respond with an email asking me to have my own contractor to fix the problem? Wasted my money on something that was so simple. Thanks for nothing. Just making me spend more money for nothing.

Furnace was repaired twice then finally replaced after two months with no heat during a period where temperatures were between -10 degrees and about 20 degrees. A supervisor admitted that a customer service rep had lied to us on a recorded line. Very very very disappointed in the experience. Since the Ohio contract indicates we cannot canceled. We will not renew our contract upon expiration.

We had a pipe leak that flooded a large part our living room. I contacted Old Republic, via email and had an immediate response. They contacted a plumber, who in turn immediately responded to me. The plumber fixed our problem and within an hour I received an email from Old Republic, that the claim had been settled and closed. I appreciated the speedy response during such an stressful time.

Called for heating repair on 1/25/25. Have not been able to schedule repair. Provider is very busy. He texted on Monday 2/3 that he would get back. It's 2\6\25 and I have not been contacted. Bad service. BAD service if you have to get back to you just to schedule an appointment.

Whenever I call, I usually am on average on the phone for 30 minutes. The vendors usually will schedule well over 1 week for an appointment. I was without a washing machine for over 3 months due to the vendor not being able to fix the problem with 5 multiple visits.

A & J Appliance Repair does a great job, explains what he is doing and what you can do to avoid future problems. He checks with you on your schedule and works around that, texts when he is on the the way and has the parts needed to fix the appliance. I have recommended him to several people.

The online presence is the best part of Old Republic. It’s really easy to book, pay for service, and monitor your claims. I’ve found that using the website is much quicker than calling, because the hold times and the whole phone process can take quite a bit of time.

Service All repaired the leaking toilet/was able to determine issue immediately which was an overfilled tank. Water level adjusted and no issues since then. Quick response time. Pine Belt also responded quickly and was able to discover issue immediately-a loose wire in the outdoor unit. He had put in the original unit so was familiar with it. It was repaired heat pump immediately with no further issues.

We've had Old Republic Home Protection going on 3 years now. The policy has more that paid for itself with the items that have been repaired thus far. They have saved us a great deal of money and frustration. We would highly recommend their services. The contractors they use are very professional and timely. All repairs have been solid without any need for a return visit.

The customer service and choice of providers was good. There is an ongoing issue with my refrigerator door seal that was worked on and disregarded, never resolved. The most disappointing was your company did not renew my policy. I was rejected, likely because I filed legitimate claims. You should be able to file some claims and not risk denial of future insurance. It is unfortunate that your company has done that to me.

Once a service call has been placed and the fees due are paid, there is zero follow-up by Old Republic. It is left up to the customer to contact the repair service providers or Old Republic directly for any type of status update on their claim. Which is very disappointing. Service status updates should be provided and a regular and consistent basis via email or the website. The website could also use a makeover as it seems antiquated and outdated.

I've used Old Republic twice and my experience has been excellent. I had one issue with the pool pump. The techs came out within a week and fixed it. It was $100 service fee. The other thing was the toilet. The techs came out again within a week and fixed it. The service fee was $90. The techs are excellent and I'm happy with everything.

My air conditioning unit went out, and Old Republic replaced the system. I did have to pay some out‑of‑pocket expenses. The technicians were pretty decent, and I had no problems. The claim process went fairly smoothly. Everything I’ve dealt with through the warranty has gone smoothly.

I don't have any problems at all with Old Republic. It's nice that I've got coverage on the house in case something happened. I’ve had it on this house for four years now.

Old Republic is a good company. I’ve only filed two claims, and the technicians they sent out did a good job. When I got problems with my air conditioner, the guy came right away and repaired it. The customer service reps listen to me and treat me well, and the people who come to repair are nice too.

When we bought the house, we required them to get Old Republic for the house. I've only had dealings with them one time, and I was satisfied. There have been two repair issues. The first one, my water heater stopped working, so they had somebody out here fairly quickly. The heating elements were replaced. It was a very nice young man, and he took care of the problem. It's been satisfactory so far. Except it takes too long to get them on the phone.

I have had Old Republic Home Protection since the beginning of December. I filed a service request by phone, and they took care of it right away, within a couple of days. I actually wasn't here when the providers came. We had a friend of ours here, and she said everything went well.

Old Republic was purchased for the first year by the real estate company that I bought the house from. I’ve continued with it and have had it for eight years now. They've been efficient and have taken care of everything that has gone wrong with the house. I haven't had any problems with them other than maybe just the cost going up both in the policy premium and whenever you have someone come in. There was an issue recently with the washer that they couldn't repair, but they eventually cashed me out since it was non-repairable.

I've had protection for quite a few years in my heating unit and I added my washer dryer and refrigerator. When you call for a claim, some of them you have to wait a week or something, that's ridiculous. Some contractors are very knowledgeable, others in and out right away. They don't wanna be bothered or take the time. This was the only time this last year that I had to call them, and they made out. I was satisfied, but it keeps going up every year more and more. It's very expensive. And like me, I didn't use it, so I lost out.

Old Republic just resolved whatever needs to be done. My experience submitting claims was great. There wasn't any situation or fixes needed yet, just regular maintenance.

We were having a water heater issue and it was handled very quickly, promptly, and easily by Old Republic. Getting in touch with their representative took less than five minutes, and then they had a service provider out within 24 hours.

The people that we bought our house from last March paid for the first year of Old Republic Home Warranty. They just sent me the paperwork. They covered that for me.

About five weeks ago, my dishwasher stopped working. The technician came out and said something had chewed the wires, but he didn’t show me. I had just bought the place five or six months earlier, and the dishwasher had been working before that.

Be aware of this company. Twice in the last two years. I've tried to use them. Just to be told I don't have coverage! Last year I upgraded to the highest coverage. Was assured all appliances are covered. They refused to send anyone out saying I don't have that coverage. I've been with them since 2008. In my opinion they're just a money grabbing insurance company. Stay away!

Customer-service-wise, it's take it or leave it. Old Republic is the first home warranty company that we’ve dealt with, we’ve had some good moments and some not-so-great moments. The claim part hasn't been a problem. It's getting stuff fixed that’s been a problem. When we moved in, the AC went out, it took us over a month to get a replacement. The out of pocket when it should have been covered wasn't really explained to us and it took a long time to get it settled. So that was ridiculous. A month ago, our heater had gone out, and the people who had put the AC in had mentioned it to Old Republic, but Old Republic did nothing until it went out. It was working when they came the first time, and about a week later, it went out again, so they came back out, fixed one part, and that was it. And even though it was set as an emergency because we were in freezing temperatures, I didn't see people until the end of the day.

Filing a claim request is fast and I’m very satisfied with their contractors. I have had Mason Plumbing before working on a shower and they had been outstanding. I called on a Saturday and got it set up. I got a call back from them early Monday morning saying they wanted to come out to our house that afternoon.

The people I bought my house from, bought me a warranty through them. They’re good. I recently made a claim. The contractor did a good job. They figured out what the problem was and fixed it. It works now. My experience with Old Republic Home Protection was pretty good, and I’m highly satisfied.

Old Republic Home was provided to us by the owner of the house we bought in October, and so far, so good. We've had the heat and the air worked on. It was fine. I spoke to a person and everything worked out.

I would never leave Old Republic for anything. The people that they send out to do the job are excellent and they're very warm. The last time I called in, I thought something was wrong with my heat, my washing machine and my disposal, and I didn’t like having so many claims. But the girl that I spoke with was so sweet and understanding. When the guy came out first for the disposal, he thought it was an electrical problem, so they sent the electrician there. When the electrician came, it wasn't an electrical problem, the disposal needed a new motor. They ordered it, called to let me know they were coming back to put it in, and my disposal is doing good. And when it’s about heating, Old Republic makes sure it's an emergency, especially when it’s cold, whatever parts they're supposed to get for your heat, they try to get it in time for you not to freeze and send back the person out.

I’ve had several claims with Old Republic, and I've only had trouble with one claim, so it's been satisfactory. They’re decently quick to send someone out, and they’re all very courteous and efficient.

We purchased a new home in June and Old Republic is the warranty of the home we purchased. I've only used them when I had a slight plumbing issue. We had a spot on one of our shower walls and they came out and looked at it, told me it was a quick fix shower head replacement. I wasn't going to have them do that. I let my husband do that because it was just a shower head replacement. But I still wound up having to pay my deductible for that service because they came out.

I've been with Old Republic for a month now and I haven't had to submit a claim yet. But I do know that there are a lot of caveats to what the warranty covers. That could be made clearer in the beginning before signing up. Besides that, they're professional.

Old Republic has been quick to send techs out and they've been excellent, knowledgeable, knew what they were doing and came up with good recommendations. Only thing, it’s $100 per call and there are some things that have gone wrong with the house where I didn’t wanna call individually for each item because $100 is quite a bit to pay just to check why the stove isn't igniting or things like that.

When we bought the house, the previous homeowner bought Old Republic Home Protection for us. She's the one that told us about them. I submitted a claim online, and it was pretty easy. They confirmed everything, and sent the technician out. In the same week, they got it fixed. They worked really fast. It’s really convenient.

I first got Old Republic six years ago when I bought a house and the seller had it for extra protection. They're very prompt about getting someone out here when I need repairs. I file my claims by phone and both the representative and the service providers that are sent have always been great. I normally have no problems with having claims resolved, but I currently have a sewer issue that's not resolved yet and I'm fighting with the city about it. Also, the price of the warranty has tripled since I first got it and it's expensive now.

We've had Old Republic since October. I like the fact that somebody can come out and take care of any broken items in the house and all I have to pay is $100. One of the issues was an oven that wasn't getting hot enough. I called and told them what the problem was and they took care of it.

When we submit a claim with Old Republic, we do it through the phone. Our interactions with their representatives are good. When we had someone come in to repair something, he knew there was a problem but it needed a second visit to replace the part. In the end, everything was fixed.

Our hot water heater died on a Saturday night. We called Old Republic and they were closed. The service provider was closed as well, and we had water leaking in our basement. I got an emergency plumber and paid them $250 to stop the leak and ensure we at least had cold water, at least. Five days later we had a new hot water heater installed (it was Christmas week so it took longer than expected). I called Old Republic about getting the $250 reimbursed and they said "no" but gave me no reason as to why. I was told a supervisor would call me back and no one called. I also had to pay $350 to get the same brand water heater installed that I had in my basement. They told me it was an upgrade to have the same brand installed. I have been happy with Old Republic in the past, but this was not a good experience.

Every time I call I am on hold for a minimum of 25 minutes before the call is even answered. The first time I called I was transferred 3 times and on the phone for 2 hours. I have been trying to get clarification as to what the warranty company will cover on an extensive plumbing bill and I have been trying to get answers for 1 month. Every time I call I get someone new and have to explain my problem over again. I've sent the quotes from the plumbing company 3 times.

Old Republic customer service is nice, but every time we have something going on we pay $100 just for someone to tell us we have no issue or what they are looking at is not covered under warranty. Not the nicest contractors either beside our last call on our water heater.. He was great.

When we bought our house, there was a stipulation in our purchase agreement that the sellers get a home warranty for us because it's an older house, and they went with Old Republic. We’ve been with them since 2016 and we have kept renewing with them. I feel comfortable knowing that when a major appliance or something goes out, things are covered for the most part. Their service fee keeps going up, but I've heard that's across the board. I would encourage people to get a home warranty. Some people may not like the terms or policy, but a home warranty is a good thing. It’s for everybody.

When I purchased my house Old Republic came with it. I like the ease of service and everything is good with them. I had a wonderful experience submitting a claim. I called them and it was easy. They've been very helpful and then they got someone to come out within two days.

Old Republic was bought for me when I bought my house. I stayed with them because they had high ratings. When I call or go online and do a request, they usually have somebody out here the next day. They send out good technicians, for the most part. My biggest problem has been the sewer backups. It’s been a recurring issue, but it’s not because of Old Republic. It’s just that the main sewer is too small. When I have problems with that, they just come out and continue to fix.

My experience with Old Republic has been good so far. They've always sent over someone to look at the matter and fix it. The most recent claim was the dishwasher. The contractor fixed it quickly, so it's been smooth. My son was there and he was very pleased with the guy.

In September I had a request and repairman sent for the A/C not working. The technician was unprofessional, took all day ("getting parts"), demanding money, even as far as wanting it sent via Venmo with no proof of repair of receipt. That day I called and spoke with a customer rep and she basically told me that it is what it is and he's not denying repair so deal with it. Her words, "What do you want me to do?" I filed a bad review once after this service and was called twice by a customer representative, who left a message with name, number and extension. I called back both times and left a voicemail and neither returned my call.

This home warranty is excellent. It is easy to submit work requests online. Their customer service is out of this world. I don't use this warranty much, but it is there when I need it and feel assured that whatever my issue, it will get resolved. They are also good to work with on appliance issues, and will provide multiple solutions to the problem.

The technician was great. He was on time, very nice, knowledgeable about the unit. He explained the issue, showed me the bad parts, and listed in detail on the invoice the problem and solution. Great company! Scheduling the service call was easy too.

The first locksmith selected by Old Republic Home Protection failed miserably to service us. I informed Old Republic Home Protection and the situation was immediately remedied by giving the order to a locksmith who gave us immediate, professional, and courteous care. We are repeat customers of Old Republic Home Protection because of the excellent service we received at our other home.

Service was completed in a timely manner. Techs were on time, professional and very knowledgeable. They were also very careful with our floors moving the stove. We have used Old Republic for years and will continue to use them. They have always treated us fair with zero issues with contractors or payments.

Was dispatched a repair man who has not fixed the repair although coming twice to the house. When attempting to call the company whose hours are broadcasted as 24/7 when calling is notified that it is out of hours. I am unable get ahold of the company to continue to have my issue worked on.

I’m perfectly satisfied with Old Republic. When I submitted a claim, it took about a day or two before someone came out to do the repairs. They had to come back a second time because they needed to replace an item and had to wait until they could get the part. Everything has been working fine since the repair.

I've only had one opportunity as a consumer to use Old Republic Home, but they were responsive. I had someone out here within 24 hours. I called them out because my heater wasn't working, only to find out that I don’t have a heater, so it’s going to take a whole different route that I need to deal with. But just to make sure, they sent a second opinion out. They did charge for one of the service calls, but they waived one of them, which was nice of them to do. Their price is comparable to everybody else, although everyone could lower their rates.

The seller paid for Old Republic for a year when we bought our house. When we filed a claim for our garage door openers, the company that you guys hired to come out and do it took almost two and a half months. Then when they came out, they tried to put in a lesser garage door to what I had. If you replace something, it should be equal or better. They went with the lowest route. Not only did I have to pay the $100 deductible, but the installer also charged me another $200 in order to get anything that was even equal to what I had because Old Republic only authorized the cheapest garage door opener. The garage door then immediately broke, but I was able to get ahold of the installer directly and he came out and repaired it.

Had 2 issues. 1. Washing machine was stopping and starting on its own once it was started. Appliance repair came out and said nothing was wrong with it. Tenant called me and asked to come see what it was doing. I saw the issues. Called ORHP. They sent another company out and they discovered the problem. Part on order now. This took a lot of my time and the tenant’s time. It seems they just send out vendors who say there are no issues and hope no one disputes it. 2. Broken handle on microwave. The only way to open microwave is with the handle. They said the handle was broken due to excessive force. Elderly tenant lives there. She tried to glue handle back on so she could use the microwave. They also denied as she used glue.

I did my first claim with Old Republic a month ago when my heater wasn't blowing hot air. I called and the person I spoke to had patience. She walked me through everything and told me what to expect. The technician who came knew what he was doing. He didn't take long at all. I wasn't home, but he explained to my mom what he had to do and what he did. Everything was done neatly, quickly, and gave us a number to call back if we had any problems. I would recommend it.

My real estate person gave Old Republic as a gift. It’s easy to submit claims online. We’ve used it a few times and we’ve been able to resolve everything quickly, like when they helped us fix the garbage disposal. They've been very good about getting someone out here, so that's appreciated.

I've had very little experience with Old Republic. I've only had my locks changed by them. It was just fine. No problems. Everything was taken care of when it was supposed to be done.

The Stark pumping services were professional and perform all work in a timely manner. I’ve used Stark services before and they performed all task quickly. In the past I’ve had a few emergencies which they responded in a timely and quick manner.. I would highly recommend this service for HVAC and related services.

Every time, there is 100 dollars charge when they come and even if issue is related to same thing, for example if plumbing issue, if not on work order, they will say, "We will charge another 100 dollars because it wasn't on work order." I even explained that I did say I had all those issues when I called, and called 3 times and one time, after 30 minutes, they hang up, third time, was told that they will listen to recording to make sure I had stated all plumbing issues when I created work order and let me know but no one called back. Worst experience, will not recommend Old Republic to anyone!

Old Republic has been very helpful in servicing different aspects of my home. Each time is very seamless and the staff is very helpful. Dispatch is quick to send someone within a day or two and the technicians are always pleasant. We have used them for our Fridge three times, AC twice, water heater once and most recently electrical shortage. Each time treated with topnotch service.

The first call was friendly and professional but the 2nd call I received from another person wasn't as professional and friendly. He was giving me a hard time that didn't want to cover the Cost of the repair but after asking so many questions finally said okay. I didn't think he was nice about the whole thing.

Both the plumbing companies and the heating contractors were on time, very professional and did a fabulous job. Everyone needs a contract with Old Republic. We have used this company in 3 different homes and have never been disappointed. They always use top of the line contractors and handle the problems in an extremely timely way.

My husband received 2 $85 fees for Home Protection and another $48.75 fee from Old Republic. One service technician came out to repair the dishwasher that was serviced last year. I requested another service representative to come and service the master bathroom sink. The second person did not provide a service. Please let us know why there are 3 fees in total on the card. Thank you!

When it rains it pours and Old Republic was there. Within 2 months on my recently purchased house we had three items needing emergency repairs. All three were different categories (HVAC, plumbing, appliance). ORHP was quick to respond with RELIABLE assistance. The terms were fair and what I expected. Thank you ORHP.

I amend a previous review of ORHP. I was denied coverage for an emergency water heater replacement while I was recovering from major surgery. I had to hire someone from my bed and have it replaced while I lay there. I wrote a review on Google, and got a call from the company. After talking to me, the company decided to cover half the cost. I didn't follow instructions to get an estimate through them, but, umm, I couldn't walk and home health aids helping me bathe. I commend ORHP for doing a difficult thing to help me. Thank you. But I advise customers to read the fine print about what is covered and how to get it covered. I was surprised I was supposed to lay in bed, wait for who knows how long for an estimate, and the eventual replacement. Thumbs up for helping me now, but a note of caution to other customers.

The service is pretty good but the trade call fees have practically doubled in the 4 years we've been with them. Don't know if that's due to inflation or what but overall they have been pretty good...

On 11/25/2924 I file a claim for dryer. They sent a tech, without checking the dryer and stated the belt was broken. He went to his car and grab a belt back, when he opened the dryer trying to replace the damaged belt, I saw the belt was not broken. He then told me his belt was too short and need to order another. He walked away with my belt. He did not return on the schedule day. They sent the second tech. And told me another part was broken and he needed to order. As today, 12/22, the tech. still was disallowed to return to fix my dryer. Old Republic Home Warranty refused to respond to my inquiries and left my dyer broken sitting in the laundry room. They even claimed the job was completed and charged $100 service call. Filed complaint through BBB, they don’t care and still does not fix the dryer.

I love Old Republic. They're wonderful. The techs were here and did the work efficiently. I had the same guy twice. He did an excellent job. The reps were good, too.

I reached out to Old Republic at the beginning of November because our water heater was not working properly so we had no hot water. But it was fine because it was hot. We dealt with it. But it's now getting cold so we gotta fix this. I also had a claim for the dishwasher. When I called them to let them know what was going on, it was quick. The rep said they would contact a plumber and he would reach out to me. He was professional and he called us and asked a few questions. He came within a day and took care of it. It was a very good job. He said it was a very easy thing. It was just not installed properly, so he fixed it.

Old Republic is good with the caveat that they need to send a well-skilled person who really knows the job. When I get the reps, they respond well and I don't see any problems interacting via phone. They communicate very well and send people, but sometimes, they send one person and if he doesn't fix it, they send another one. Some months ago, my dryer was not working and the person who came was in a rush, then another guy came and told another story. When the third guy came, it was a different story again. Eventually, they have tried to address the dryer issue, but we really had to struggle. It was one person after another.

We had a claim for a stove, a washer-dryer and a dishwasher. Old Republic Home came and fixed it five times. It's still a problem. Their customer service puts the work order right away. But the guy who came didn't do a very good job.

Old Republic sent somebody out pretty quickly and the service was good. They were easy to work with.

Everything was great with Old Home Republic. They were excellent and they resolved the problem very quickly. I'm really happy with the service I got.

Old Republic has been pretty good for me. At first I had to submit my claims by phone, but now I'm doing it online since I'm all registered. The submission process is easy, and their reps and contractors are very good. The only thing is that everything's got to be approved and it seems to take a long time to repair stuff. I understand they got to get someone to approve the work but it seems like a tech would come out for a problem, diagnose it, fix one, find something else, then they got to go back, get approval and come back. So instead of fixing everything in one trip, it takes them three.

I had a central heating problem, wasn't working. There was an air conditioner heating guy working on a house next to mine and he came over and went through it, and diagnosed it. Spent 45 minutes and ended up charging $85. When I called Old Republic, I got a tech and he spent an hour and a half and fixed it. It was a broken wire. The guy prior to him that I got said I needed the whole central unit. The tech did an excellent job. I've had techs out twice now and they've both done excellent work. Really good technicians. Knowledgeable and personable. They explained things to me.

I submitted a service request by phone, and the customer service experience was good. Old Republic's reps are good. Some are more knowledgeable, and some are newbies. Overall experience was good. They will connect with the provider. Sometimes, the provider is busy then they don't call back immediately. Sometimes, you find it immediately if they're in the neighborhood or in the same ZIP code. Sometimes, the technician is very knowledgeable, and sometimes they're not. The issue itself is complicated, but as far as they connect with the provider, it's a good experience. We had an electric issue problem. The electrician came after four days. She fixed it. It's tripping every time we are plugging in the washing machine. We thought that maybe the washing machine is causing the problem, so we need to change the plug point and try to plug the GCFI.

Old Republic's service wasn't very quick. They put in a request with the contracting people, and that process for them to call us and schedule us for the service was slow. We had active water leaking in our house and we couldn't get a plumber until many days later. So, we had to figure out how to make the water stop in the meantime. The plumber was able to fix it. It has something to do with one of the pipes backing up. He cleared the pipe out, and the problem was resolved. It just took a lot of time for them to get here because they were booked out. We couldn't get in touch with Old Republic because there wasn't a person to answer the phone. Other than that, the coverage has been good.

We lived here for five years before my husband passed away and then I bought the duplex. The owner already had Old Republic and transferred it over to me. They gave me a year free and after that, I took over. Filing a claim is very easy. You just call in your complaint and they set you up with a company. They may come from a distance because not too many companies service Old Republic in San Angelo where I live. In my last claim, the contractor fixed my son's air conditioner. They replaced it but I had to pay some extra. It was over my deductible. Usually, I just pay the service fee but this was entire unit inside and out. Old Republic has been very good with responding and repairing. They’re very prompt. The yearly fee has gone up but everything else has.

The plumbing was stopped. It would back up. The contractor took half an hour, and did what they had to. Everything went well.

We have been in our home four months and unfortunately have had to file two claims. One was luckily just Freon needed in an AC unit, but the other was what turned out to be a done for refrigerator. Old Republic made both claims extremely simple and when the refrigerator had to be replaced, they swiftly and with knowledgeable and polite customer service, approved the claim and offered us a replacement or replacement value very quickly. People can't believe we've had such a good experience with a home warranty company. We are very pleased that they have taken good care of us in our new home. We may even keep the warranty once this one expires. It's been a great experience working with them.

I've had ORHP for a year and a half, but the technicians are really hit or miss. One plumber they sent out installed a new bathtub faucet, but when my son went to take a shower the faucet torpedoed out of the wall and cut him on the foot. The plumber came back to re-install it for free but insisted it was a manufacturing defect in the faucet, not a problem with his installation. He also refused to take his shoes off and tracked mud all the way through the house.

I have used ORHP for all my home warranties. They are respectful and efficient. I have had no denials for my requests, fast and courteous service and the follow up is spot on. The companies they use have always been professional and get to my house as soon as possible. I highly recommend this organization.

As a customer, I simply logged in to reported my problem and got a call the next day to set up service to settle the issue that occurred. Found it very beneficial to have a service as this one that covers the majority or arising issues that can take place in a home.

Very bad service, my one-year warranty started, my refrigerator broke and I've been here for two months and instead of fixing it, they don't solve anything and they don't want to replace it either, they're all very ugly, they just make me struggle in every aspect, twice I've lost my food! The technicians leave everything disassembled, unprofessional.

Service fee calls are more and more expensive every year, as are the annual premiums. These home warranty policies have tons of exclusions, which you think don't matter, until you realize they exclude a lot of issues for which you would assume you have coverage. Beware the fine print, as you will end up wondering why you don't have coverage for some very common and frequent problems you thought were covered.

The whole process of communication was great. Republic set up a repair service and I was contacted by the provider immediately. They set up a time to come out and keep me posted on their activity. They showed up promptly and did a diagnostic. It was told to me the unit needed a motor/pump and it needed to be ordered. Was said it would take a week. After a week I was contacted to set a date to come out and fix my dishwasher. The technician came out and completed the repair.

Service was good. Although a part needed to be replaced. Service gentleman called to setup appointment but I was going out of town. I told him I would be available on Monday December 2nd. He said he would agree to this date. As of December 4th I haven’t heard back from anyone. So as of now I can’t give a rating but a 1. Sincerely, Connie O. **.

I have never run into a more frustrating phone system and or customer support. I have called multiple weekdays (Tue thru Thurs) between 11 and 1 MST and get a message to contact during business hours. As near as I can tell there are no business hours. I managed to get a claim in and Old Republic assigned one of their service people to it. The workman came, diagnosed the problem, said they needed a part and left. That was a month ago. Since I have been charged the $100 deductible but have not seen or had any form of contact with the serviceman. I tried to raise him by cell phone, text, and email. Also, I cannot find anyone at Old Republic to talk to and find out how to get a trustworthy serviceman on the project. I've dealt with home warranty places before, this is ridiculous.

Old Republic Home Protection has been great to us over the years, and it's well worth having. We have re-upped it every year because it's a great service. We love it. My wife and I are the least handy people so if we tried to fix anything ourselves, we would make it worse. Our washing machine broke, and they cover appliances. I called Old Republic, three days later, they got a service provider out, and the washing machine was fixed. It cost me the trade fee, out-of-pocket. I don't have to learn how to fix a washing machine. It's amazing for people like me that don't have any because I don't have to worry about it. I can call them and everything would be fixed.

The contractor that Old Republic Home Protection sent out worked on the ceiling when I had a pipe leak. The first time I called, they patched it. Maybe they patched it the second time. This time, I told them to do the whole new thing. The plumbers came out and fixed the leak. They were very nice to talk to.

We used the warranty for the AC. I filed the claim by phone and the customer service was good. They made it happen and it was good when they came out to work on the unit. They were able to fix it on the spot.

The company did end up making this right and waiving the service fee that was 5 days outside of the 30 day warranty window and issued a work order to the original plumbing company that resolved. *fingers crossed*

We submit our claims online with Old Republic and the process is pretty quick, easy, and painless. But their contractors are a hit and miss. The couple that we've had come out who had to work on things were kind of no-name and they had to keep coming back because they didn't do a good job. One time, we had numerous issues with the washing machine and the dishwasher, and I didn't know what the techs were doing but they weren't fixing the appliances. Then, Old Republic sent out a different guy from another company and he was perfect. He got everything fixed. He told me everything that was wrong and everything that he had to fix including what were the parts he had to get.

One claim was for electrical issues. I spoke with the person. Based on what was written on the contract paper, I thought it would be covered. Old Republic Home Protection said it was not covered. They didn't cover or do any repairs. I liked that they sent someone for a second opinion. However, I still had to pay the service call fee. It's not worth to pay Old Republic the regular amount to have that home insurance coverage and to have to pay a service fee with no guarantee that the work will be done.

Submitting a claim with Old Republic was easy and simple. Had no problems with it. The rep I worked with explained everything. The techs who came out were also good and quick. They knew what they were doing.

During the summertime, the air conditioner was not turning up. So, we called Old Republic and they had a technician come in to fix the air conditioner side of things. Then in winter time, we tried to turn on the heater but it was not there. So, we called Old Republic again. Overall, I feel comfortable with Old Republic. The response is quick and they take care of our problem at the right time, which is good. I like them. They provide good service.

I've bene with Old Republic about three years and I've had no problem with them. Everything is fine. When I submitted a claim for the pilot light on my water heater, someone was out the same day.

Old Republic has been great. I would recommend them. We had one service call and the guy who was sent out was really nice. We had another service person come out before we remembered that we had the warranty, and that first person recommended that we get a new water heater. So, I was pleasantly surprised when the warranty service person who came out was able to fix the issue just by restarting the water heater. It works perfectly now.

I had to submit a claim with Old Republic and it was fine. I paid the service fee for the contractor that came, but if I were hiring him privately, I would not. I found him to be rude. His customer service was poor, but he solved the issue, which is good.

I only have Old Republic because I'm too lazy to find another company. I've had them since I bought my house four years ago, and I'm not the biggest fan. We pay the 110 service fee to have somebody come out just for them to tell us they are unable to do the job. I don't understand why I can't get a refund if they're not able to help me. I still have the issue which is a problem with my plumbing and that was months ago.

I've had positive experiences with Old Republic so far. It came when we bought the house and we've been renewing with them. I typically go online to file a claim, and the process is simple, easy, and flawless. The reps are excellent and the contractors are good as well. I'm very happy with the company.

We like the services Old Republic offers for the price. When we first started, we could get a person and they would take the request. They've gone all automated but I'm okay with that. Their automated service is quite good. The website is very easy to navigate as well. The service fee has gone up over the 9 years that we've had them, but we expected that. Still, there's a great deal of peace of mind knowing that we can call them and get someone here in a pretty short order for what we need.

I'm very happy with Old Republic. I've been in this house 30 years and I've had them for the same period. My real estate lady gave that to me the first time, and I liked it better before it got too big. Now, when I'm trying to get through to get a service, sometimes it takes me a long time because I have to go through a lot of people to do it because I can't get directly to the company for some reason. I wish I could get through quicker. Still, I like them or I would've gotten rid of them a long time ago. The service people are really nice, and the last one, James, was awesome. He's an electrician and he had to fix my outlet.

AG Appliance was sent by Old Republic and I was asked for 4 hours of time to set aside for repairman. Repairman said he would need to order a part. I waited a week to 10 days and got a call saying the part came. They asked for a 2nd 4 hours of my time available to install. During the appointment 4 hr. period I was told repairman could not come due to emergency. I was asked now to set aside another 4 hour block of time (now 12 hrs total) and repairman arrived. He asked for footstool but it's an empty place as I let them know both times. Then he said really to do the job adequately it was a 2 man job to take down the microwave and out back up and he would see if it could be approved. This was the same man who came the 1st time. Now they want me to hire outside company to bring down microwave, set it on counter, bring out old republic repairman again, then again have a microwave company come re-install the microwave.

The home protection warranty came with the house we recently purchased. After a couple of months, I placed a service on September 27, 2024, for a leaky washer machine. The service tech showed up and couldn’t fix the problem. He needed a part to fix it. The Old Republic Home Protection notified me that the part had been on backorder for two weeks. Every time I called them to get a status of service request, they gave me the same answer as before: that part would arrive within two weeks. After complaining to the Better Business Bureau, the manager at the Old Republic replied to me that part would not arrive until mid-December. Sounds like it will take them 3 months to finally get the part and fix this issue. I am not keeping my hopes high on that. Very unreliable and Untrustworthy company to deal with.

I called Old Republic on a Thursday telling them that my washer was filling up with water and it wouldn't stop. Customer service couldn't tell me when a vendor would get in touch with me. They just said, "Someone's gonna contact you." It was five days and my washer was continuously filling up before someone finally came. Another thing is the person they sent have really bad reviews online, but I didn't feel like I was given much of a choice. That's who contacted me. Other than those, everything else was fine. They got my washer fixed. I would tell people that Old Republic is fine but to be careful what vendor they end up with.

I have had a bad experience with the Old Republic Home warranty. This is my first time joining their company. This company has over 50 years might a good service. A big surprise I filed the first claim for the dryer, which was shown cover on the record. When I called them, they declined it. The second claim was the plumber, it is shown on the cover as well. They declined again. I requested to cancel my policy.

The Old Republic reps have been very good. When I make a claim, they take my number and tell me who's gonna come. There was only one time that I was disappointed that my plumbing wasn't covered under it because this house is old, so it had to have a special thing for release. They couldn't cover it because of the item that was missing in the house. The house is 1950s, so I had it put in. Now it's covered. The techs have been very nice as well. It was only one time in the first year we were here that they had to send three people out because they couldn't do it. And the third one finally did. I also wasn’t charged for the other two.

We had a great experience with Old Republic when we had a claim for the water heater. They were able to also bring it up to code and all that good stuff. The claims process was easy, fast, and good. The last claim that we did though was for our stove that went out. But with that one, we got misinformation. We were working towards a repair. But it looked like there was gonna be a lot of expensive parts for that specific stove. So they mentioned to us the possibility of a cash out option instead. We were following up with them almost on a daily basis. When we called in again, they said, "Oh, we just moved forward with ordering the parts and there's gonna be no cash out." So that misinformation definitely caught us off guard a little bit because we were already preparing for the other option.

I don't want Fast Plumbing coming to my house again. They took forever. They kept saying they were coming, but they never came. They didn't call me and the same thing with the appliance. But my last claim was fantastic. All American and Wilson Appliance. All American were for the plumbing. They had to fix the pipe on the washer and the dryer. Wilson Appliances came to fix my washer, my dryer and my dishwasher. The techs were fantastic. Old Republic is good.

We were satisfied with the claim we made for the garage door. But as far as the dishwasher goes, the contractor came, did a claim, and then it didn't do what it was doing for us. It hasn't since. So, it's been kind of weird with that. But it was not the technician's fault. I was satisfied with both technicians.

I called to get a plumber out here. From what I understand, the plumber is the one that files the claim for me. It's kind of confusing. I've never done it before. I've tried all morning and I cannot reach Old Republic unless the hours between 8:00 and 5:00. But I would think that they'd be open. So I'm dumbfounded on that end. But I'm still working to try and get the problem resolved.

Old Republic Home Protection has been helpful. We had some issues and they were great with it.

We bought a home from one of my friends and she was the previous owner, so she gave us Old Republic's contact information. But I did not have a very good experience when I filed a claim for my water heater. It took a long time for us to get the reimbursement because there was no online update on the status and I had to call multiple times to find out what was going on with my claim. No one informed me of the right steps to follow.

I've had a policy with Old Republic for 10 years. I like their response time. The plumber who came out for the hot water heater was very good. He replaced it, and it didn't take long at all. He was very efficient. He had done a video chat with us the night before, so he knew exactly what he needed.

Old Republic is great. People can go to them and not worry about anything else. I've had several things that were not working and they sent someone out to help. The price could be lower, but that's just me. I'm a new homeowner, so I don't know what it is that people have to pay to get someone to come out.

Old Republic is easy to get in contact with and set things up to get taken care of. We did a claim for a garbage disposal and got the garbage disposal put in, but they weren't able to wire it up. So, I had to get an electrician. Other than that, it was fine.

I've had Old Republic for quite a few years, and I've had good experience with it. When I had a water heater replaced, the company that they sent out did not put the piping in correctly and the city said it had to be redone. They wouldn't approve the work until the company came out and changed the piping and wiring. The company sent someone else out and they redid it. Recently, one of the tubes on my ice maker had a leak. I called them and the claims process was easy. They sent someone out the next day and they fixed it.

If I could give a -0 I would. Stay away from this company. They send out sub standard companies to do the “repairs”. We have had multiple service calls for the same issue on appliances (never fixed), air conditioning (never fixed) and bathroom fixtures-one company replaced the sink supply line with parts that now made the water undrinkable - horrible plastic taste and ORHP says they won’t fix it.

A formal investigation into Old Republic Home Protection (ORHP) due to their continued misleading practices and unfair treatment of consumers. Recently, I was contacted by ORHP Manager Allie, who, instead of providing a solution to my ongoing issue, shifted the blame to me as a consumer. Additionally, this manager defended an employee who had previously misrepresented ORHP’s products and provided false information on a recorded line.

My interactions with Old Republic reps have always been positive. They get right on it. And I hear from the service provider either the same day or the next day to make an appointment. When my garbage disposal didn't work, the contractor discovered it was also leaking when they came. They replaced the unit. It was good. They knew what they were doing. They had the replacement products with them, so I didn't have to wait.

I liked Old Republic Home Protection's friendliness and willingness to help. I got a washing machine that was broken. I had a guy text me. He just kept texting me and thought he figured out the problem via text. He took forever. It took weeks. I gave up on him, called the Old Republic back. They sent some dude out who determined it was another issue. The other guy kept saying, "I'm waiting for a part." But it wasn't even the right part. He would have showed up and it was not right. The second guy came out, diagnosed the problem, ordered the part and got it in. It works.

Old Republic Home Protection would be a good investment whether you were buying a home or if you owned one. They have been very helpful, especially since we don't know what we were doing. Both gentlemen that they sent out for the issues were very courteous and considerate. They explained everything to us.

When I was purchasing my house, I had to find a product that I wanted. I read reviews and I liked Old Republic the best. I filed a claim online and it worked out fine. I didn't like one of the vendors the last time and they didn't remove the stove when they replaced it. I had to call back multiple times and finally, they came to get it. But it took 11 days to remove it. And my husband had to help install it, which was not part of the deal. But that was the vendor. I was satisfied with Old Republic.

The air conditioner's drain line hose got clogged and I called Old Republic because I like using James Heating & Air. One time, Old Republic sent a guy from Paris, Texas and he was hard to get ahold of. And I’m trying to support my local businesses here in Sherman, Denison. James Heat & Air came out and the tech was professional. He did something last time we had on the other unit. This time, he was able to get on it quickly and get the air back on for the kiddos. So, I’m very thankful. Old Republic should keep doing what they're doing. It's all reasonable and I haven't had any issues.

My Realtor bought the warranty for me when I bought this house. So, I've had it for one year. It just expired at the end of October. I've only called Old Republic once and the tech did a good job. It wasn't much of a problem and I just didn't see it. It was good. But home warranty plans are very expensive and they don't cover enough. Old Republic’s service is very good. But with an annual policy fee of $850, I shouldn't have to pay $85 every time they come out. I should have most of them free because I'm already paying for it.

Old Republic has been prompt when I submitted a service request. I do it mostly by phone, but I had done it online a couple times. Most recently, I had an issue with my garbage disposal and they got somebody out here promptly, and they got it handled.

Old Home's reps were fast and helpful. They were nice on the phone and the techs came out within a couple days. They fixed the appliance and everything went well. The coverage is good but there was another thing on the exterior of the house that wasn't covered that I was interested in.

Old Republic has always fixed all my problems and I've saved so much money. Everything that they have fixed has been fixed like they were supposed to. I've also used everything they have fixed and they're all working. So, I don't have any problems. Recently, water was flying up in the air from my toilet. So, I turned the water completely off and called Old Republic. They called me back two days later and said they'd make sure to get it done. A little later, someone called me and told me who was coming to my house. And when he came to the house, he looked at it and said that the whole thing was broken. He had one in his truck, so he came back and put in a new one. He was done in 10 minutes and he was a nice guy. My new toilet is working fine and he said I got warranty on it for a month.

DO NOT WASTE YOUR MONEY. Had an absolutely terrible experience with this warranty. I've had it for 4 years and have been paying it with no trade calls, but this year both my microwave and dishwasher malfunctioned. After 5+(!) visit to the apartment, they were able to fix the microwave, but not the dishwasher, which in the end I just had to purchase as I am subletting apartment to a family with small kids, and I felt terrible that their dishwasher was not working and also leaking for 3+ months!

Biggest concern is there is no continuity with service providers. When I had a problem last year you assigned a company who did a good job. When I called this year I inquired if I could have the same company as last year as they knew the system - which is a little older- so their understanding would be better and faster, I was advised they no longer worked with this company. So a new company was dispatched and we had to start all over again. Not sure they have resolved the problem long term but can not say for sure as the higher exterior temperatures have not returned so not sure the problem is resolved. The former company believes he knows what the problem is but guess we will have to wait for higher temps before we know for sure!!!

I called Old Dominion due to an in-wall water leak concern. A plumber was dispatched to determine the problem and find the leak. The plumber returned the following day with the needed repair parts and fixed the problem. I am very pleased with how the entire claim/repair worked out.

Filed claim. Within 24 hours, received a call from a plumber. Within 48 hours, problem was fixed. The plumbers who were contracted to respond by Republic were knowledgeable and very efficient. They did not try to “upsell” me or try to find a bigger problem to increase the bill to be unnecessarily increased. I could not have been more pleased. I would certainly recommend Republic to my friends and family!

Was prompt in getting a heating company to fix my problem. Was very pleased how everything was handled. It is an old unit so thought maybe the best solution was to replace rather than repair because having old units, I am afraid they will continue to have to have some issues and in need of repair again.

Air Conditioning worked fine. Gas heat would light then, after about 60 seconds of burning, shut off. Blower would not start. On 21 October, The Service Call Technician from PSM cleaned all sensors then located the fault to a bad grounding circuit with roughly 20 minutes of work. Quick, prompt and courteous service. Highly recommended. This is why this will be our 5th year contracted with ORHP.

The Rep Austin, was very detailed, he took pictures of some of the Wires that were damaged! Not sure what caused the damage, but Nothing was reported to us with the Summer Tune Up? He replaced the Wiring and was Very Professional. Very Young but Very Good and Pleasant! Walter ** /Owner

I have ORHP for my rental units. I do not understand why you cannot communicate with my Property Manager for the jobs and with me for the payment. It should not be so hard. And these days, I am not getting adequate coverage either. ORHP is asking me to cover most of the items and pay them too. Not happy.

This was the first time we had used Old Republic Home Protection for our repairs. They provided very prompt service. Followed up to make sure the job was completed to our satisfaction. And we were very happy with the company they assigned the job to. Would definitely use them again.

I had a plumbing issue and ORHP sent out one of their contracted technicians to diagnose the issue. They stated they were 100% positive that the main water line from the street to our home had a major leak and the cost would be $4600 to repair it. I got a second opinion and it was definitely NOT the main water line and was an irrigation line. It cost me $400 to get it repaired. I notified ORHP of the issue and requested that due to the misdiagnosis and the fact I could have paid $4600 to fix something not broken based on the recommendation of one of their contractors that I would like by trade call fee waived. I received notification this past week that they were not even willing to do that. I have multiple homes with them and have been a customer for many years. It's a shame they took this stance.

I have been with OR since 2013, and I must say I have nothing but positive things to say about the company. And issues I’ve had were resolved expeditiously. I’ve even recommended them to fellow homeowners that I know. Customer service is always polite. I’ve only have one issue with a service provider and OR took care of it immediately.

We are having a very good experience with ORHP. We are satisfied with the priority services. Looking forward to working with ORHP in upcoming years. We strongly suggest all our owners to go with ORHP. We look forward for the prices to go low, because it is on an expensive side.

I have been with them for six years and have always received prompt, courteous service. The best service I receive is being able to keep the same AC and plumbing repair companies for continually of service. I am familiar with them and they have only provided excellent service themselves. I will continue to stay with this company.

Technician arrived on time, quickly assessed/resolved the issue, left things clean, was polite and friendly. I have been very satisfied with Old Republic each time have used my home warranty and feel it is well worth the money.

I made a mistake and renewed my policy last April. The only thing Old Republic cares about is to collect annual premiums and service fees. It has the worst customer service. Hasn't fixed a simple microwave issue. In my opinion, everyone should use their other options for home warranty and avoid this shady business.

Provider was able to get a tech out same morning, tech listened to our concern of a possible water leak, examined the area that we were concerned about himself and acknowledged the cause, examined both water heater and water sensor outside, detected no sign of issue at either confirming there wasn't a leak. Stated other possible cause of what we observed but ruled out our concern of leak. Was friendly and very professional.