Patio Enclosures Reviews

We only talked to the salesman twice. They didn't call us. I called them to see when they were gonna do the job. They told us, they'd be here that Monday. The salesman was supposed to get us a price on new blinds for the breezeway, but he never came back with any quotes, so we had to just use what we had. As far as the price of the service, the initial quote was 36,000 and they brought it down to 19,000. He came out with the first quote, and he said it was 36,000. We gave him a ballpark figure. We gave him a rounded figure. He said, “I don't know if I could do that.” I said, “Well, you ain't gonna do the job then.” It blew my mind that they said 36,000, then they brought it down to 19,000.

The whole procedure was a standout. They exceeded my expectations every step of the way. The sales lady was very good. She was like in her 30s, but she had been doing this for a while. She was very informative about her products. And she described everything. She brought samples out and went over every little detail. She was excellent. The installation was also excellent. It was two guys who came out and did it all. They knew what they were doing. They didn't hem haw around and that, and they knew from one step to the next step. They were easy to talk to, told me what they were going to do and how to do it. The salesperson who went over said, "This is what we're going to need to do." Because I had some four-by-four posts that looked a little shaky. She relayed that to them, and they came in with new four by fours and put them in and did a great job.

I would recommend Patio Enclosures. My neighbors already talked to me and said, "Who did that?" I let them know. Anybody that would ask me, I would say, "Go to them." It was much nicer experience talking to them when they came out to do their measuring and get everything down and better than the competitors that came in to give me a price. They were very professional, knew what they were talking about, and made sure you knew what they were talking about. I'm very satisfied with the whole experience.

The installers started the project a lot sooner than we were told that they could start on it, which is good, because now we have a screened room before the heat of summer. They were prompt in starting and finishing the job. It took less than two weeks. The installers were very polite and courteous. And the main person, Willie, was very particular in his work and made sure everything was right. They told us to look at everything well and see if there's anything that we felt needed to be addressed. And the next day, they were here. They would always fix what we wanted fixed. So, that was helpful. We were ignorant about how much the cost would be. There’s a number in mind and that was not the number. But the screened room is gonna add value to our home. The price was a bit up there for us, but the salesperson worked with us to get the monthly payment where we needed it to be. It was an excellent experience and I would recommend Patio Enclosures.

The rep answered all my questions. We went through the costs of what I was thinking of and she got it down to what I could afford and basically the design. We talked about design, and she answered all my questions there. We sat down for well over an hour, and by the end of our conversation, I was kind of set on what I was looking for and comfortable with the cost of it.

We had to go through some red tape with the town of Yarmouth because they had to apply for a building permit, which I wasn't quite thinking about. The original appointments that I went to with the home shows, they mentioned that a building permit wasn't necessary, but for the town of Yarmouth, it was. Along with the building permit, I also had to schedule a survey. The original meeting with the representative was in April of last year, and I reached out to a survey company. This was Cape Cod, so when it gets to the summertime, they're booked. So, I couldn't actually get the survey scheduled until November, through the end of the actual publish of the survey didn't happen until December, and then to get back to the town of Yarmouth for the actual approval of the building permit happened in January of this year.

As far as scheduling the construction, when I sat down with the original rep, we were talking about a couple of weeks for different things. The schedule of the payments that would coordinate with the first signing of the contract to the second of the ordering of the billing materials, to the third of scheduling the dates, but this ended up running to well over six months to almost a year. So, the scheduling of the construction happened a lot later than I anticipated. But on a good note, this was in the last couple of months, so it’s up to this summer.

I was given an approximate timeline. I had a full understanding of what the steps were necessary to finish the construction. But because this was happening at the tail end of winter, the weather was an issue. So, on the day that it was scheduled to start, it couldn't start because of the weather conditions. Then there were a couple of days during the first couple of weeks that they couldn't work because of weather conditions. So, all in all, it was kind of like a play by ear type of situation, which I was comfortable with because I had good communication with the construction crew. But it took a little longer than Patio Enclosures and I would have liked it.

Everybody from Patio Enclosures was very easy to talk to. I could pick up the phone and reach them with no problem at all. So there was always somebody to talk to. I was also very thoughtful of the way that they kept in touch with me through this prolonged process because of them having to go through a building permit, then go through a survey, and get the final approval from the town. Everything took so much longer because of the red tape situation. But on the whole, there was always communication between Patio Enclosures and me to make sure that we were on track.

I was impressed with how professional the crew was. You sometimes see job sites where people are standing around while others work, but with Patio Enclosures, the installers were always busy and focused on getting the job done. The door latch has a specific way you have to turn it to open, and there’s another lock at the top that needs to be unlocked as well. At first, the door was a little tight to open, but they explained that it would loosen up over time, and that’s exactly what happened.

I mainly use the space for lounging. I already had a TV and furniture out there, but before the enclosure, it wasn’t very usable because of the bugs and other outdoor issues. Now that it’s enclosed, it’s much more comfortable. I’ve even added a heater and an AC unit so I can use the space year-round. Since the installation, I’ve been able to use it regularly, probably every other day. Pricewise, once everything was explained in detail, I felt it was very reasonable considering how much costs have gone up lately. Overall, I’m very satisfied with Patio Enclosures. They did an excellent job.