Pulte Homes Reviews

Since purchasing our new construction Pulte home 1.5 years ago in Highland Grove, Riverside CA, we’ve had a major water leak in the master bath and garage, our carpet had to be pulled up as it was installed without the floors cleaned (drywall and empty packaging was found underneath), the carpet tacks weren’t hammered down at closing so sharp tacks were sticking up everywhere, and a garage electrical outlet overheated.

About 15 months after we closed and moved into our new Pulte townhome in Naples, FL the carpeting in all 3 bedrooms, the hallway, and stairs began to buckle due to improper installation. According to several carpeting companies that looked at our carpeting they said the carpet was not tacked down and stretched properly. We contacted Pulte customer service but they declined to do anything due to the fact that our warranty was only good for 1 year after closing date. They did provide us the name of the carpet company that did the original installation. We called them but no one answered. We left a message to call us back but nobody did. We also confirmed with one of our neighbors that they have the same issue. In summary, beware of Pulte Homes carpet installation.

Terrible workmanship. Terrible sales tactics. Shoddy. Shoddy. Shoddy.

Sales experience was middle of the road, felt a little lied to about removing certain things (e.g. Pulte Planning Centers). Guy was more concerned with selling how great all the families here are vs selling the house, which now speaks volumes. Design experience was mediocre, the options offered were minimal and low-grade for high ticket prices. The appliances are literally the lowest quality within the brand's line. Construction experience was great! Still waiting on my re-grade of the back yard, so we can foot the bill for our own grass. Post-build the “repair team” is non existent (except for when construction team assisted). We've had an issue since the weather turned cold (December-ish). It's April 24th as I write this. They just keep putting us off for "better weather" or whatever. The problem is, it was a cold weather issue. Also the post-build support guy is a total misogynist, was rude to my wife in the only interaction they had.

Consumers should note that all of the reviews include a standard response from Pulte apologizing for the performance and that a resolution is in progress. That is simply not true for me and I would guess for most of the reviewers since there is no mechanism to update the complaint.

I live in Del Webb Lake Las Vegas. The homes are 1 to 5 years old and were built by Pulte. There are numerous homeowners, including me, suing Pulte for serious construction defects - primarily improper soil compaction. As a result, there are homes with cracked foundations and homes are moving away from their foundation. Google Del Webb Lake Las Vegas taking Pulte to court.

I am sharing this review in the hope that it provides important insight for future homebuyers. In 2024, my husband and I were excited to purchase a home from PulteGroup. The property was visually appealing and initially aligned well with our budget. Having recently relocated our family from Virginia to Texas, we were eager to establish long-term roots.

Please contact us before you even consider Pulte for your new home build. Come and hear our story and see the below industry standard build and below quality construction in our home. You need to know what your getting into with this company. They are terrible.

Horrible experience. I’ve had dead grass since I purchased my home in November after speaking with the construction manager that we didn’t want to take the property because the grasp was dead. We’ve got emails. We’ve got photos from day one so now I’ve spoken to Manager on property Mandy in St. Cloud only for her to come back and tell me that Aaron is the end I’ll be y’all and the reason we have dead grass is because before we moved in they turned off the water. They never let the water run on the grass so the grass is dead. They told us that we were watering it wrong.

We own a home in Southern Springs. We've had multiple problems with house to include a roofing claim and a nail driven thru the AC drip line causing an internal leak. Customer service is awful.