American Van Lines Reviews

Moving all of my home furniture and fragile work-from-home office equipment across the country felt very scary and stressful. However the moving company American Van Lines took perfect care of all my things while they were moving them. First of all an agent who booked my order provided me with a comprehensive flat-rate binding estimate. During the whole relocation process the quote remained the same not a penny was hidden.

Moving our family of 4 (ages 4, 7, 9 and 15) was a headache but American Van Lines took all the hassle out of the process. The company gave us a locked, guaranteed price during our very first call. This meant there were no unexpected extra fees when they delivered our items to our new state. The packing team turned up on time and worked at a blinding pace. They took great care with our valuables and delicates, wrapping up my daughter's entire nursery set, including the furniture, several flat-screen TVs and my son's disassembled backyard play set in thick blankets and plastic shrink wrap. The drivers kept us posted en route and arrived at our new suburban home with not a wrinkle on any of the furniture. The workers even helped put the heaviest boxes in the rooms of our choice. I can't speak highly enough about this company and would recommend them to any family considering a relocation.

Moving out of a downtown high-rise apartment with a limited building access and strict freight elevator schedule is not an easy task but the professional team from American Van Lines completed the job to my entire satisfaction. The company’s customer service department developed a binding estimate with me without any hidden fees and I did not have to pay any additional costs upon arrival at the suburban neighborhood. The three-member crew showed up at the appointed hour and swiftly moved my possessions without damaging anything in the hallways and entrances. They safely packed my modular sofa, glass coffee table and flat TV monitors with bubble wrapping paper and heavy duty plastic shrink wrap.

Relocation after living more than twenty years in one house is associated with significant stress but American Van Lines have managed to help with it. The company workers were very professional and helpful while they took out the last few items from the home. When we first called them, they gave us an honest, clear price. They kept their promise and charged us that exact same amount when they delivered our items. They packed all of our items perfectly so nothing would break, even our fragile glasses, mirrors, special family items and a heavy piano. The team arrived at the house punctually on the day of removal and handled all items with care. They kept in touch with us while the van was heading to the state and provided updates on the road so we could track the progress. Finally I am happy that the relocation company did an excellent job and will recommend AVL to friends and family in the future.

In comparison with dozens of other long-distance movers who provided us with confusing and outrageous price estimates, we are thrilled that we have chosen American Van Lines for our relocation. The company's coordinator has got a binding flat-rate estimation by touring our place room by the phone to get an inventory idea. Moreover, when the three-moving crew arrived, they wasted no time and worked like a well-oiled machine. They handled our TV sets and crystal-front cabinets with the skill and precision of true professionals experienced in hauling heavy and oversized items.

Moving across the state is always a hassle but we hired American Van Lines and everything went smoothly. The crew provided an upfront accurate quote which included all charges and fees and when they came to pick up our things they didn't waste any time. They used special blankets to wrap our dining table sofa set and glass cabinets and placed them inside the truck. They arrived right on time to deliver the furniture and all of our items were packed without a single scratch or missing item. It was a simple and reliable experience and I would recommend their services to someone looking into a local or long distance move.

We used American Van Lines last month for a big cross-country move and they made a stressful situation incredibly easy. The price layout they gave us during our first phone call was very transparent and I was so relieved that they stuck to that exact number at delivery with no weird fees added at the end.

I have recently had to move out of my apartment and relocate across the country for a new job and I have to say that my experience with American van lines was exceptional. They gave me a price over the phone that was exactly what I ended up paying when I got my stuff delivered. They sent a helpful crew early on the day of pickup that expertly loaded my heavy bedroom furniture and big flat screen TV with protective packing materials so that my goods would arrive undamaged over the long haul. Plus the dispatchers sent me texts while en route. Outstanding service and I will definitely recommend them to anyone I know who is moving.

I used American Van Lines last month to pack up my workshop and our home furniture. Moving everything over state lines is always a headache but the crew they sent over made it pretty painless. The price they gave me over the phone didn't change at delivery, which was a massive relief because I was expecting hidden fees. The guys wrapped my tools and garage gear up perfectly so nothing broke on the highway, and they were really nice about placing the heavy stuff exactly where my wife wanted it.The driver also gave us a text update during the haul, so we knew when they'd hit the driveway. Good company, and I'd use them again.

Relocating our entire household, including our delicate kitchenware, specialty appliances, and heavy outdoor patio gear, involved numerous worries; however, American Van Lines Company took care of everything. Our experience with this particular enterprise has exceeded our expectations, starting with our initial phone call when our booking agent gave us an exact cost with no hidden fees and provided us with a binding estimate, which remained the same upon final payment. The crew that packed our belongings was punctual and handled everything with care.

Coordinating a monumental long-distance move after decades in one's home is an intimidating prospect but American Van Lines took great pains in ensuring that nothing went wrong. From our initial conversation their service coordinator gave us an honest estimate of the cost of the services which eased any worries about additional charges upon delivery of the items. The movers themselves were punctual and courteous taking great care in wrapping our heirloom china and large framed mirrors in thick padding. He and his team worked patiently and efficiently in packing the heavy garage tool chests and large lawn equipment boxes.

Moving across the country on a tight schedule is not something anyone would want to do but with American Van Lines, it was a complete breeze. We spoke with one of their representatives, told them what we needed, and they gave us a quote that was ironclad and never changed from the first conversation till the very end, when everything was delivered. They showed up early on the day of the move, and their packing crew was top-notch. The movers took great care of all our items, including fragile kitchen dishes, paintings, and the heavy dining table. They wrapped everything in thick blankets and put them in special boxes. If you're looking to hire a reliable and premium moving company, I cannot recommend AVL highly enough.

Do Not Use this Company - Awful!!! Moved my Mom from SC to NJ after my dad passed and they took advantage. Received a quote - called several times to confirm quote and add items and change date according to closing. Made clear did not want job subcontracted out - it was. Movers called said they would be there between 11 and 1 - arrived after 4pm and didn't finish - came back next day to finish. Was told I had to Docusign a price increase or they would not take her things. Called and spoke with them about the absurd price increase - was told they would take care of it and send a revised invoice - called constantly to get revised invoice before delivery. Still nothing - when the truck arrived in NJ - had to have a cashiers check with the extremely inflated balance or they would not unload the truck. DO NOT USE THIS COMPANY!!! Contacted my attorney!

I cannot be more satisfied with the services provided by American Van Lines to me in relation to my recent move. The customer support was great and helped me plan everything perfectly. The team showed up on time and executed the job professionally and with a high degree of efficiency. They packed my fragile items and heavy furniture very carefully. Everything arrived fast and in perfect condition. Overall, they took care of one of the most stressful tasks for me with minimal hassles. They deserve all five stars!

Hiring American Van Lines was the best decision I could make for a four-bedroom household move. Their workers were well-organized and managed to get the job done without any scratches on the expensive stuff. Not only that, they provided great customer support and ended up charging exactly the amount we initially discussed for all the relocation services. I highly recommend them for long-distance moves because they are professional, polite, and competent. The customer support team helped me a lot, too.

I had a great experience with American van lines.They helped me move 5 states for the first time and made it very stress free. When I called to book the estimate, the booking agent was very up front about costs so I didn't get charged any hidden fees later. On the day of the move, the team showed up on time and worked with a professional attitude. They took special care to wrap my delicate electronics and antiques and packed them with lots of other things in the truck quickly. They kept me up to date along the way and delivered everything to my new house safe and sound. They even helped put the heaviest pieces of furniture where I wanted them. I couldn't have asked for better movers and will definitely hire them again if I need to move somewhere else.

American Van Lines is a moving broker; they don't own any moving vehicles. I contracted American Van Lines, and a subcontractor showed up in a U-Haul rental truck. When they did, they jumped the initial estimate of $14,00 to over $30,000 and said if I didn't pay I would lose my $10,00 deposit (I should have lost the deposit. It still would have been cheaper). When I finally got delivery, it was on three different days, three weeks apart. They stole nine high-end watches out of the original boxes but left the boxes. On top of that, I was missing a huge number of items, including kitchen chairs. NEVER USE THIS COMPANY!!!!

I had an incredible experience with the American Van Lines company. Their customer service was great the whole time. My things were transported precisely on time. My experience with the relocation company was great because the crew arrived at my house in the scheduled time and did not waste any minutes. They also took all my fragile items and heavy furniture, such as the bedroom set, and securely packed them for the long way. The furniture was delivered to my new house without delays in the expected time. I highly recommend this company. All my things are safe, and the cost did not change.

American Van Lines is dishonest, and blatantly lies to their customers while going through an incredibly stressful life event. I strongly recommend reading all negative reviews before considering taking a chance with American Van Lines. You don’t want to end up being someone that leaves another negative review.

Moving a busy household with kids and pets is an absolute logistical nightmare, but American Van Lines turned it into a completely smooth experience. From the initial booking, the coordination team was incredibly empathetic and helped us structure a schedule that worked perfectly for our family. On moving day, the packing crew arrived right on time with a fantastic, positive attitude. They were extremely polite, worked around the chaos of our household and treated our belongings with absolute care. They took extra time to securely wrap our family heirlooms and fragile items, ensuring everything was protected for the journey. When the truck arrived at our new home, the delivery crew was just as efficient, safely placing boxes in their designated rooms and assembling all of our heavy furniture perfectly. Their transparent pricing and stellar customer service gave us complete peace of mind. We highly recommend them!

I cannot praise American Van Lines enough for how perfectly they managed my recent move out of a high-rise condo building. Moving out of an apartment with strict elevator time slots, narrow hallways and limited loading zone parking can be a complete nightmare, but this crew handled it like seasoned pros. They were extremely careful not to bump walls, scuff floors or damage the building's property which saved me from any building penalty fees. They packed the truck tightly and securely, wrapping every piece of furniture securely in heavy quilted blankets. The entire shipment arrived at my destination exactly within the promised delivery window and the crew unloaded everything safely with the same high level of energy and care. Their customer service was outstanding, the price was exactly as quoted and the movers were courteous and hard-working. Five stars all the way!

I had a very tight timeline for my upcoming relocation and American Van Lines stepped up and handled everything flawlessly. From the very first phone call, their coordinating staff was reassuring, helpful and locked in my dates without any hassle. On the day of the move, the crew arrived right on time and immediately went to work with an impressive level of speed and coordination. Despite working quickly to stay on schedule, they never cut corners when it came to protecting my belongings. They double-wrapped my electronics and fragile items and everything arrived at my new home completely intact and scratch-free. Their transparent, upfront pricing meant there were no unpleasant surprises or hidden fees at the end of the day. I am deeply grateful for their professionalism and highly recommend their excellent moving services to anyone.

Choosing American Van Lines was the best decision I made for my recent relocation. I was moving a large, fully furnished four-bedroom house and I was terrified of items getting damaged or lost. Fortunately, the crew that handled my move was top-notch. They were punctual, incredibly organized and treated my home and belongings with the utmost respect. They used extensive protective padding on the doorways and floors, ensuring the house was left spotless. The inventory tracking system they utilized gave me total confidence that everything was accounted for. When the shipment arrived at my destination, the delivery was flawless and the team reassembled my heavy bedroom sets perfectly. The level of professionalism, physical care and efficiency they displayed was truly outstanding. They earned every bit of this five-star rating!

I cannot say enough good things about my experience with American Van Lines. From the moment the truck pulled up, the moving crew was incredibly courteous, professional and ready to work. They took the time to carefully wrap all of my furniture in heavy-duty blankets and ensured that my delicate glass items and artwork were securely packed in specialized boxes. The entire team worked cohesively and efficiently, making what could have been a chaotic day feel completely organized and calm. They arrived at my new home exactly when promised and placed every single piece of furniture exactly where I requested it. Nothing was broken, scratched or lost during transit. Their honesty, hard work and clear communication made this the best moving experience I have ever had. I highly recommend them!

We used American Van Lines for a complicated out-of-state move that required our household belongings to be held in temporary storage for three weeks between closing dates. Dealing with their Greensboro regional office was an absolute pleasure. The coordinator broke down their monthly storage rates upfront with total clarity, so we encountered zero surprise fees. When the crew arrived to pack our things, they meticulously inventoried every box and piece of furniture, wrapping our leather sofas and mattresses in heavy protective layers. Knowing our items were stored in a climate-controlled, secure facility gave us complete peace of mind. Delivery was flawlessly coordinated and the final unloading crew worked efficiently without scratching walls or denting a single item. I couldn't ask for better accountability or service!

Choosing American Van Lines for our cross-country transition was easily the best decision we made during the entire relocation process. Since their main hub is right near Pompano Beach, their customer service team was incredibly knowledgeable and walked us through the entire binding inventory process clearly. There were no hidden fees or unexpected surcharges when the final bill arrived—the price matched the quote perfectly. The physical loading crew worked with incredible efficiency, utilizing the truck space perfectly while treating our heavy boxes with absolute respect. Having a moving company that delivers genuine accountability is rare these days and I highly recommend their structural support team to anyone looking for a smooth long-distance move.

If I could give them a negative score I would. The associate that we talked to to get the move started misled us on the services that were provided like the disassembly and packing of our treadmill. 500$ to remove 12 screws and then not pack/crate it. 11 hours to load our house, the van left at 3am after they showed up at 4pm among other things.

The absolute worst most incompetent company I have ever worked with. I hired this moving company based on their initial quote and clear commitments — a fair price, reliable timing, and specific services. What I experienced was the opposite. They tried to charge me double the originally quoted price, then demanded an additional $1,000 at delivery. There was zero advance communication about the price changes, no explanation or documentation, and they failed to deliver on the services they promised at the start. Phone calls and messages went unanswered or were ignored. I literally was called 10 minutes before the proposed delivery to inform us of the extra charge and delivery still not on schedule.

I had a fantastic experience using American Van Lines for my recent relocation. The customer care team was highly responsive setting up my inventory list perfectly so my final estimate was completely transparent from day one. On moving day the packers arrived early handled my bulky furniture items with absolute precision and secured everything safely into the truck… The cross country shipment arrived ahead of schedule completely undamaged…. They took all the typical stress out of moving day.

American Van Lines handled our recent family relocation flawlessly from start to finish. The customer support team was clear and transparent while helping us construct our inventory list, so our final binding estimate was 100% accurate on delivery day. The moving crew arrived precisely on schedule, worked diligently to wrap our glass display cabinets and wooden dressers in heavy-duty padding and loaded everything securely. Our entire shipment arrived safely and ahead of schedule. Truly a top-tier operation!

American Van Lines made my interstate move incredibly straightforward and stress-free. The entire coordination process was flawless, beginning with a detailed inventory walk-through that ensured my final billing quote remained completely stable. The loading crew arrived right on time, wrapped my delicate artwork and heavy furniture with heavy-duty padding and packed the truck with great care. Transit updates were clear throughout the journey and everything arrived at my new destination in perfect condition. Exceptional service!

American Van Lines did a phenomenal job handling our household move. The booking process was straightforward and the coordinator provided a detailed inventory breakdown that kept our final price completely stable. On moving day ,the crew arrived right on schedule, wrapped our wooden furniture and fragile packing boxes with top-tier materials and loaded the truck safely. The entire shipment arrived at our new home right on time with absolutely zero damage. I highly recommend them for a stress-free relocation!

American Van Lines provided an absolutely stellar experience for our family's long-distance move. The scheduling coordinator was incredibly thorough, detailing every step of the process so we knew exactly what to expect. On moving day, the crew arrived right on time with all the necessary supplies and immediately went to work packing up our entire home. They handled our delicate porcelain and heavy furniture pieces with extreme care, wrapping everything securely. Delivery was flawless and the final price matched our initial quote perfectly. I highly recommend their services!

American Van Lines provided an exceptional experience for my recent household relocation. The crew arrived right at the beginning of the scheduled window, introduced themselves politely and immediately began wrapping my fragile belongings. They took extra care with my flat-screen TVs and glass tabletops, securing everything with thick moving blankets and tape. The driver maintained clear communication throughout the transit and delivery was completed seamlessly with zero damage. A top-tier moving service!

American Van Lines delivered exactly what they promised for my recent interstate move. The entire process was exceptionally well-organized, beginning with a detailed inventory breakdown that kept my final bill completely stable. The loading crew arrived right on time, wrapped my delicate artwork and heavy furniture with heavy-duty padding, and packed the truck with great care. The transit updates were clear and consistent, and everything arrived at my new destination in perfect condition. Exceptional service from a dedicated team!

American Van Lines did a phenomenal job handling my interstate relocation from start to finish. The customer support team helped me finalize my inventory list accurately, ensuring my final binding quote remained stable with no surprise add-ons. On the day of the move, the crew arrived right on time, wrapped my electronics and mirrors securely, and packed the truck beautifully. The driver checked in with me regularly throughout the transit, and delivery went flawlessly. I am very grateful for their excellent service!

American Van Lines did a phenomenal job handling our cross-country relocation. The scheduling coordinator took the time to answer all of our questions and gave us an honest, binding estimate with zero hidden surprises. On moving day, the packing team arrived right on schedule and worked diligently, using thick moving blankets and heavy-duty wraps to secure our vintage dining table and delicate glassware. The driver gave us timely status updates while in transit and unloading went perfectly smoothly. A truly premium moving experience!

American Van Lines made our family relocation incredibly straightforward and stress-free. The booking team was upfront about all the costs, providing a detailed, binding estimate that completely eliminated any guesswork or surprise fees at delivery. On the day of the move, the crew arrived precisely on time, introduced themselves professionally and went straight to work wrapping our furniture and electronics. Everything arrived safely at our new home right on schedule. I would absolutely hire them again.

American Van Lines provided an absolutely flawless service for our relocation. The scheduling coordinator took the time to answer all of our questions and gave us an honest, straightforward estimate. On moving day, the packing team arrived right on schedule and worked diligently, using top-tier blankets and wraps to secure our vintage furniture and delicate glassware. The driver gave us daily status updates while in transit and delivery went perfectly smoothly. A truly premium moving experience!

American Van Lines exceeded all of my expectations for my recent household move. The scheduling process was incredibly simple and the customer support team stayed in touch with me every step of the way. When the movers arrived, they were professional, courteous and immediately went to work securely wrapping our furniture. They loaded everything onto the truck quickly and efficiently and delivery was just as smooth. I will definitely use them again for any future moves.