CubeSmart Reviews

I left the Apollo Beach location because of Don! Wherever he is …. I’m going. Period! The level of Customer Service and Professionalism is incomparable. I just moved out of the Apollo Beach location; and so glad I did. Since the Sun City location is just up and running less than 2 months, there were no dollies to move my stuff to my storage area. So Don walked back and forth and tried to figure out a solution. “Give me a minute, Paulette, let me see what I can do”. HE HELPED ME MOVE MY STUFF TO THE ELEVATOR! Who does that nowadays? He then went back into the office and found me another unit on the first floor: considerate yet still a businessman. I took it!!!!!!

Customer Service Cleanliness and well established… I am a past and present renter am have had a great experience with the unit but above all the DM Tara she’s very helpful and knowledgeable. She always takes time to explain but most importantly she is very knowledgeable in the explanation of the issue.., Thank you Tara because of people like you had made it more comfortable and safety in TRUSTING and recommending it to other renters. Keep up the EXCELLENT customer service Tara. GREAT JOB.

Ashley was very friendly, knowledgeable, helpful and made feel very comfortable with purchasing my new storage unit. I will recommend my family and friends to CubeSmart storage! It is very clean and professional facility!

Beware of deceptive pricing tactics. I reserved a storage unit online with CubeSmart because the website clearly showed “first month free” and “total due at move-in: $29.” Then during checkout, suddenly there was a required lock fee and a “required” protection plan added, bringing the actual amount due to over $66. The next day, I went to the facility in person with the unopened lock and proof of my homeowners insurance coverage, expecting they would remove or refund those charges. I was told they would not refund the lock and would not remove the protection plan charges despite me already having insurance coverage. To make matters worse, the storage unit itself was filthy upon move-in. There was visible dirt and debris inside the unit, and the door/interior clearly had not been properly cleaned or maintained before being rented out.

This place charge 30 dollar late fee after two days late. Price goes up every single month. Started at 150 now I’m at 230. They even kicked my unit with double lock after 2 days late. Go somewhere else. I highly recommend Public Storage. The prices never change.

Initially, what you would expect. But after three months, when everything was moved into the unit, I got a 37% rate increase. Felt like a bait and switch. Recommend going elsewhere.

CubeSmart On the first month of billing, they are starting to steal your money saying that you didn’t have money in your account, trying to charge you extra $30.00 for overdraft in bank statements can prove the money was in the bank. When you call they tell you about all these different fees just to pay your bill. This company is a rip off. Do not do business with them. These people need to be stopped. They are thieves. They are robbers. They are no good and I am not talking about the people who sits at the front desk. I am talking about the billing and the management department..

There has been a huge mouse problem at this CubeSmart facility throughout 2026. They don’t let you know this then try to pass the blame around instead of taking any responsibility. They have said it was the previous renters, that “they did clean it but those are new droppings they didn’t see,” or that they just started working there in November & currently fixing things. Insurance does not cover any mouse damage so rent here at your own risk to lost property.

My daughter had over 5000 dollars in water damage to mine and her personal belongings from rain coming from open places in the roof of my unit. Everything thing was wet and smelled like mold. They refused to be accountable and they lie about the kind of insurance you need. They only offered an extended stay for the unit to allow me to get my stuff out and then they erased my code to even get on the property. Don’t rent from CubeSmart in Nicholasville KY. Management will not be helpful and some are rude….I would never recommend this company to anyone. They are negligent and don’t keep their property maintenance up!!!!

The rent was $170 per month, it has gone up $100 every year and when I called to ask if the increase will ever stop, I was told that there is no cap in their increase. All I can do is get a smaller room and work off those prices and increases. None of this is talked about when you rent from them, and I will now remove my belongings and never use that again. My rent has gone up $300 in 3 years, and done by a post card in the mail.