Extra Space Storage Reviews

Great experience with Extra Space Storage. Price is reasonable and the staff is very helpful.

It was 4:45 pm on a Friday afternoon and Kelly at Extended Space Storage McMullin Booth Road in Clearwater Fl greeted us with a smile and was able to fulfill our need for a smaller unit within a few minutes. He was fast, efficient and friendly. THANK YOU for great customer service!!!!

Rented a unit at the Farmington, MI location for 3 years. Yes, the price increased regularly but I did not deduct any stars from the rating because EVERY storage unit company does that and they did provide advance warning. The customer service is awesome, friendly, helpful, accommodating, will work with you on late payments. I vacated today and there was mouse poop on my storage containers but again, that happens in all outdoor-access storage units. Moved to a unit closer to home, was going to go with Public Storage but their customer service is awful and they are very unprofessional and unorganized so I went to another Extra Space location in Lincoln Park, MI, and rented there. That location is great as well.

Greetings everyone, I am writing this review and wish it could have been 100 stars because of the amazing treatment I received from ** and ** at the Extra space storage located at 8501 Ardwick Ardmore Rd, Landover, MD. These two guys showed great concern, respect, courtesy and knowledge about their job at the storage. The assisted me with moving out, etc and I am very thankful to GOD for their EXCELLENT CUSTOMER SERVICES. Management please acknowledge these amazing workers. Thank you.

Warning to all. Get rid of your things or sell it, just don’t put it in that storage facility. They have an infestation of rodents. I caught exactly 24 rodents. They do nothing about anything except raise your rent, not like they deserve it. The one that ran the facility would not get off her lazy butt to do anything and she was letting two homeless people live inside there for quite some time before I mentioned it to her because they kept causing problems for me. To say the least, there is a bad rodent problem, which was very disgusting, and half the time it smelled pretty bad.

Every 4 months and I mean EVERY 4 months they increase the unit price by $80-100, yes you read that right. The “nice” manager claims to have a storage unit too so he plays at being understanding. Then he blames “corporate”, “I don’t even know the price until I see it, it changes every day”. They NEVER mentioned that incoming price is a promo or that it will increase significantly after a few months. They gouge and could care less. The increase is set (maybe if you’re lucky) in a small size postcard that looks like junk mail. They send many reminders to pay on the app or by email but not once do they email or note in your app that your rent has increased. They’re I’ll with greed. Stay away.

Something is very wrong with this place. The price they charge will not be what you will pay 2 months later. I am in the smallest unit and started paying $38.00. Two months later it went up 100% to $78. They know they are doing something wrong as you can not contact anyone at the corporate headquarters. Go anywhere else but this place. The BBB needs to deal with this type of behavior.

Extra Space just purchased the company I used to do business with. From the get-go, it hasn't been a good experience. I had autopay set up, but it didn't work on their end and charged me a $50 late fee. When I spoke to customer service - which was impossible to get in touch with - there is no central customer service, the request bounces you back to the location you rent from, so I had no recourse to complain about the service I was receiving. Also, on the website, I can't access my contract as I used to be able to. In addition, there is no way to sign up for email or text notifications without also signing up for advertising notifications. The FAQs offer no help at all. Now they want me to sign a new contract. They are not grandfathering the contract I already made with the previous company. I am stuck. I live overseas and am not ready to remove my possessions. Terrible company.

Day 139+ without functioning climate control at Extra Space Storage Maui. After multiple conversations with management, district management, and corporate customer service, only a limited recent credit adjustment was offered for April/May — despite the climate-control system failure beginning on December 20, 2025. There has still been no meaningful retroactive resolution for the previous months, customers paid full premium climate-controlled rates without receiving the advertised service. Formal consumer complaints and further escalation are now moving forward.

I would give them a 0 if I could. I was paying 144 a month and out of no where my bill jumped to 277 - That's almost DOUBLE!! I called in to inquire and they said the best they could do is 235.20! deceptive marketing and shady rate practices. Total BS! They have lost a customer.