Perfectly Fast Moving Reviews

My Personal Story: I received a moving estimate from Perfectly Fast Moving on January 27, 2025. The total estimated price was $2,356. This was for 300cf. / $5.28 per cf. The movers arrived at the storage unit HOURS LATE. Well past their estimated window. They recommended packing some additional items and I agreed, with an additional cost of $528.50.

1) It was not until they had the truck fully loaded that they informed me the cubic footage exceeded the estimated amount. At that point, with everything loaded on the truck there was little that could have been done about it. I also saw when they pointed this out, that there was at least 18in of open space from the top of the trailer. The estimate provided stated that I would be notified PRIOR to them loading past the quoted cubic feet. I believe had they packed the trailer better and utilized the open space on top, the additional cubic feet would NOT have been needed.

2) Then I was notified that they were not able to provide me with a copy of my Bill of Landing because the offices were already closed. Your mover’s solution was to have me take a picture. I was forced to sign this, being so late in the day and everything loaded on the truck. I was told I would receive a copy of the Bill of Landing via email once the office received the paperwork. I never received a copy.

3) I opted to have my things kept in storage. Each time that I called, I was transferred around and told someone would call me back. I never received a call back.

4) I had to reach out to them several times to obtain information on how to pay for storage and the cost.

5) I sent an email on May 19, 2025, providing the address for delivery and requesting a delivery window of July 28 and August 1st. In this same email, I requested to have my belongings out of storage by July 24th. In a reply to this email, I was told that once my stuff is loaded and in transit an accurate ETA could be provided.

6) Because of the reply from the company on May 19th, I expected an update by July 24th. I never received any communication from the company's end stating my belongings had been removed from storage and loaded for transit. I sent an email to get a status on July 23rd and was informed there was no ETA yet.

7) I, once again, had to follow-up with the company on July 30th. I stated that I still had not heard anything from the company.

a. I received a call at 7:30pm ET on July 30th from Donna. Saying the ETA was Monday or Tuesday (Aug. 4 or 5) and I would receive a call the day before.

8) No one contacted me Sunday, Aug. 3. By Monday, Aug. 4 when I still had not heard from the company I called at 2:15pm and was told they couldn’t provide an update because they couldn’t reach their movers. I called back at 5:59pm and left a voicemail requesting a call back from a manager. At 7:10pm, I called again because I still did not receive any update as to when the movers would be out or hear back from a manager. I was told during this call the new ETA was the end of the week (week of Aug. 4th). I requested to speak with a manager and was told they had already left for the day.

9) On Friday, August 8th, I still had not heard from a manager or your company. At that point, the company completely ghosted me. They were not returning any of my calls or emails. I reported the company to the BBB and FMCSA. I also filed a police report.

10) On August 27, 2025, Amanda called me. She apologized for the delay in delivery. They changed their moving territory and had trouble finding a truck to get my personal belongings to PA. She said, once they found a truck, that truck broke down. She claimed they were working on getting a truck out to deliver my belongings.

11) September 2, 2025, I followed up with Amanda. She stated they were still working on finding a truck to collect and deliver my belongings.

12) September 8, 2025; requested a follow up from Amanda.

13) September 11, 2025; followed-up with Amanda. Left a message stating I have not heard any updates and if I did not receive an update by the end of day, I was going to request a charge back for the Security Deposit, 50% of balance paid at pick-up, and the months of storage I paid for.

14) I received a call back from Amanda. NOW THEIR STORY CHANGED. Amanda told me they had an employee that was responsible for collecting payments for storage and applying them to the units. Amanda claimed the employee did not do this and had since left the company. Amanda claimed that because payments were not being sent to my storage unit, my unit was auctioned off. Amanda stated there was no way to recover ANY of my personal belongings.

*** This company stole EVERYTHING. When I created an inventory for a lawyer, it came close to $20,000. This was traumatic for me. So many sentimental things that there is NO WAY of replacing. I was able to place a charge back and get the Security Deposit, 50% of the balance paid at pick-up, and the months of storage I paid for back. HOWEVER, I have not received 1 penny for my personal belongings. AVOID PERFECTLY FAST MOVING AT ALL COSTS!