Menards Reviews

I am trying to find a receipt for purchase a few years ago. Unable to get into website, says error message, freezes up to change password. Tried calling customer service, she was unhelpful and kept referring me to the website. Claimed they don't have a "real person" to talk to. Spent a lot of money at Menards and BEYOND frustrated!!! Make it better and easier to do business with.

Was in Menards store on Morse Rd in Columbus Ohio. Tried taking a water heater back that was under warranty. Manager said I couldn't return it for my customers. Because I didn't have a receipt. I call Rheem water heaters. They gave me the ok to return it and get a new one. But the Manager still wouldn't let me return it. I have to drive all 25 more minutes away to another Menards store. In Lewis Center Ohio. I had no problem returning the tank there. It's just horrible, I had to go to 2 different store to get the problem fixed.

I had a very disappointing experience with Menards. I was repeatedly told that I had read my order incorrectly and that I would be charged a restocking fee. This was simply not true. My order clearly stated that it was ready for pickup and even said to “hurry in.” Despite this, customer service continued to insist I was wrong. After unnecessary back-and-forth, they finally refunded my money. I ended up purchasing the same item from Lowe’s with no issues at all. Poor communication and an unwillingness to admit a mistake cost them a customer. I will not shop at Menards again.

They don't state that you have only a week to pick up online orders. If your ordered has been cancelled you have to physically go to the store within 90 days for it to be put back on your card or it's an automatic store credit. Their online policy suck, I would not recommend doing online services through them ever.

I am a contractor and unfortunately some of my customers buy their products from Menards. It seems every time my customers buy from there the product is always a piece of garbage. I recently was putting a shelf up for customer and he went and got toggle anchors from Menards. In the picture you can see the broken heads from the screws and broken anchors. These broke as I was screwing them in. How can Menards feel good about selling products that break instantly. I’ve had a lot of other things break in seconds from them also. I had a paddle but from them I had to buy because they were the only store available to me at the time and it bent a minute later. Their products are absolutely horrible. Employees have no idea what things are and don’t even offer assistance.

I was in Menards today. I had to pick up 4 more boxes of flooring. I was greeted by an employee named Brad. Brad helped me locate the SKU I needed to find. I left the flooring dept. Then returned to get prices for flooring paper. Brad again showed me where it was located and recommended a brand, too.

I purchased a 36” French door refrigerator. The brand said it was a criterion. Worked fine for six months. Then started freezing or icing up. Had to unplug and let it defrost! Worked for about two months no issue then iced up again. Had repair service look at it. Had defective evaporator fan. Unable to get parts. No help from the store. Don’t buy Criterion from Menards!!!

We have been going to the Olathe, KS location since they opened. We had made it our new home improvement store, over HD which is only 1.4mi from our house. Menards is 7mi. Everything was going fine, until we were charged for 2 bags of $14 grout. Brough my receipt in, and he said a manager would have to check the camera for this day and make sure I am NOT LYING! Yes because two gray haired seniors over 65, need to steal a $14 bag of grout! We have spent approx $10k at Menards in the last 2 years remodeling a house. Yet they can't take our word for a $14 bag of grout.

Went to the store in Burlington Wisconsin for the first time after living in Lake Geneva for 7 years. After the 40 min drive one way, I pulled into the parking by the garden center since I'm a disabled combat vet and can't walk far without pain. I get to the door and it's closed, have to walk all the way back to the front of the store then all the way back to pick up 200lbs of fertilizer then I have to push it all the way back to a check out then all the way back to my car. When I get almost to my car someone says hey we can help you with that, yeah never mind I already manhandled it this far. I ask if they give a veterans discount like Lowes, nope they don't care about vets. Then there were signs everywhere touting an 11% rebate, once I get to the checkout I see on the receipt it's not a rebate it's an instore credit which I have to go to the other side of the store to get a form.

I purchased a set of whirlpool washer/dryer 2/24/26, dryer barrel doesn’t spin. Things happen. Called M. They said 7 day return. Call whirlpool. I also bought an Allstate 3 year warranty. I spoke to 6 people at Menards total and 3 from whirlpool. Their repair vendor is 3.5 hours from here and I’m not sure if they will show up. The right thing to do is exchange it. It was 30 ish some days. I won’t buy big ticket items from Menards. A similar event happened last summer. I ordered a vanity online and it wasn’t the right size. It never left their store and they wouldn’t refund me or even charge to restock no store credit. They have their policies in both cases. I’m not pleased. Tracey ** real estate broker Duluth MN