Menards Reviews

Do not purchase the extended protection plans, they are a total scam. They cover nothing. I specifically asked when purchasing the two chairs about damage caused by dogs and was assured that the chairs would be replaced. When I tried to file a claim, I was told that damage by dogs is not covered, only stains. If the chair is stained by the animal, they will send you a cleaning product. The chairs are squeaking terribly when they rock. That is also not covered. In fact, nothing is covered. I was purposefully lied to in order to get me to purchase the two plans for $300. Never again. Lowes and Home Depot here I come!

I was excited to see a new hardware store competing with Home Depot and Lowe's when it arrived in our area. I have now done business with this location and am disgusted by the true lack of service I receive when doing business with this location. Example: Online order for 6 x 12 x 8 pressure-treated lumber. The lumber was terrible quality, and because I wasn't taking that item, your staff thought it was appropriate to tell me to take my car already loaded with lumber to customer service on the other side of the store to correct the order. Really? No, that is the staff's job to do.

I placed an order on for a gift card for my father's birthday. I contacted customer service within 7 minutes of placing this order, because I missed a number off on the address and Menards changed the city without my knowledge. I asked them if they could correct the address.. I contacted 30 minutes later stating they would attempt to cancel, but could not change the address. I contacted them back 2 hours later and no response. A hour later, I contacted the main office, only to be told they will look into it. I signed back into my account and it showed shipped. 10 hours later, I have contacted the company 3 times, no response, no actions. I am out $50. However they are out a loyal customer. Lowe's will now have all my business.

We bought metal for our roof yr ago. Had rebate for 160. Never got, never will. Don’t advertise something not keep your work. Talk to the service at Menards in Sandusky ohio. They are rude but no one will help you get it. They say they have had trouble with the company they use. Well maybe time to get someone else.

Menards offers an 11% rebate on its ONLINE site that in the fine print turns out only able to be used IN-STORE. How stupid! So I'm supposed to drive from Texas to Missouri to use an 11% discount. So what they are doing is using a rebate as a tool to gain sales knowing that the vast majority of their nationwide customers will never be able to use their rebate. Blatantly dishonest. I reached out to Menards to ask if they would honor the rebate for a new order of $200 but they declined to do the right thing. So they will not be getting my business.

This is by far the worst company I've ever purchased anything from and I've purchased from China and third world countries. Story goes as follows: I bought some items from them, I received a tracking number and a few days later my items showed up. I figured okay, I can buy more items from them so I did. Received my tracking number xyz for my new purchased and it came a few days later but it was missing 2 rollers. No big deal right? Wrong. I sent them an email on 04/11 because of course they don't have a phone number you can call (should've been my first sign). I received a reply on the 15th that they were going to resend me the whole track system again and that tracking number will soon follow. I immediately replied and told them that there was no need to send the whole order, just send me the missing rollers.

Almost paid $37 for $12 order. 3 same items, 2 separate shipping charges, 2 items for $7 and 1 item $10 to to ship to home and $7 processing fee. It's a ripoff and no need for the fee and separate shipping.

Menards has terrible customer service. Ordered a storm door and handle online. Picked up the items at the store and come to find handle is Bent, tried to exchange handle and they give me one that has been opened and returned. So ordered one online and received wrong handle and still waiting on a reply from customer service. Can't believe how terrible Menards is.

Menards in Lebanon, Indiana - The workers in the main store are great, but the short guy cashiering and the FOUR managers waiting at the front treat customers terribly! Don't shop here unless you want to be bullied and shouted down! Going to Tractor Supply from now on... they are actually nice to their customers.

I brought an item to return for a credit check that I bought and paid for and they took the item and said it was a high theft item and since I didn't have a receipt they were going to keep it unless I could come up with the receipt. This is nothing short of criminal theft by taking an item that I bought in the store out of my hands. I was able to prove I bought it and received my credit slip with much to do. I am reporting this to the Attorney General Consumer Fraud and starting a class action lawsuit. Don't do business with this unscrupulous, unethical company!

Received something damaged in shipping. No customer service telephone number. Email and it takes days to respond. Then they says things like, "You should not have tried that. We can’t refund now since you opened damaged item. Four days later."

Placed a good size online order and paid a premium for delivery. Delivery date was changed three times. Dates came and went with no communications from store. Each time I called there was no accountability for why delivery didn't happen and I was placed back on the end of the line. Finally had to cancelled order. EXTREMELY POOR CUSTOMER SERVICE. Additionally, website does not offer a easy way to submit complaints to resolve the issue. BUYER BEWARE!

Went to Menards and spent 4400 on roofing supplies, mainly went there for the 11% rebate, 6 weeks later a check came in the mail but it is a spend only in a Menards store check not an actual rebate check to take to the bank. VERY DECEIVING ....BEWARE ....

Went to pick up online purchase and inventory wasn’t there. Sales rep tried to give me an inferior product I didn’t order. This has happened to others also happened last time I went. I will never go again! Terrible service.

I'm reviewing Menard's online ordering. We ordered a part about a month ago and the website indicated the part was in stock and would be shipped soon. After a few days we received an email stating the part was backordered and we'd receive shipping information as soon as the part shipped. Several weeks later, with no indication the part was being shipped we purchased a replacement at another store. The email arrived a day later saying the part was being shipped. Now, when trying to return the part. We’ve been notified by Customer Service "Please note that a 25% restocking fee and a return shipping charge of 11.53 are applied to returns." No other online retailer would even think about changing 25% to return merchandise. This is the first I've dealt with Menards and will be the last. Menards seems to be the Frontier Airlines of home improvement stores.

I went to Menards Saturday morning April 3 2021 at about 9:30 AM in the morning to purchase lumber to build a garden box everything was fine until I was getting ready to leave I had the lumber in my car and the attendant that was opening and closing the gate Said and I quote did you steal anything intentionally or accidentally?

Purchased vinyl fencing from Menards and were told the store had 60 panels in stock. We bought 20 panels and paid over $2000 only to find out, once we went around to pick it up in the lumber yard, they DID NOT have the fencing. We had to go back inside and get refunded only to be told the refund would take 3-5 business days to be put back on our credit card!! All around awful experience. Not all people have that kind of money sitting around and not one employee was concerned with the issue. Menards needs to get a grip on the inventory and get people to actually help in the lumber yard. Will be sticking with Lowe's from now on.

Ordered something by mistake. I immediately wanted to reach out to them, but they list no customer service number. I submitted a request through their customer service email. I subsequently reached out several times for 3 days while the order processed to get someone to change, and then eventually cancel the order. NOTHING! Now the order has shipped and I'm going to have to deal with the return provided they will even get back to me on that! WORST CUSTOMER SERVICE EVER and I buy A LOT of stuff online.

I called Menards in Mt. Pleasant MI to double check. At first I was given incorrect information, the guy answering the phone just made up an answer. I asked if there was a charge for curbside pick up if a person was disabled and couldn't wear a mask. First he said that they no longer have curbside pick up, you have to go around back to the lumber yard, then he said, "yes, there is a small fee". So that's when I asked him to check with his manager. THERE IS A $1.40 PER ITEM FEE to pick up merchandise if you are disabled and cannot wear a mask! The orders plainly state that you have to wear a mask unless you are medically unable to. Also, when you check out, if your mask moves ever so slightly, the cashiers stop what they are doing and ask you to adjust it, they refuse to continue unless it's perfect!

Wow! I'm surprised they let employees stand around but when you ask for help to load big heavy loads, no one shows up! Literally 4-5 men around but this isn't their job! The liability is huge I would guess as every customer has to go up on high shelves, etc. and no one wants to help you. And they won't secure anything for you! We literally had to honk and honk to get 1 person to help us! Wow! An experience I will never want to repeat! Service man wasn't too helpful, almost hostile my first visit but when I came back with a man, he was much nicer. Not sure what that was about.

I will Never buy anything counting on getting a rebate here. If they can send me the rebate receipt via e-mail, then why can't I submit the rebate via email. Simple right? They do Not Want it to be simple in hopes people will not submit for the rebate. There is an expiration for submitting for the rebate as well so if you do not print it off and mail it within a month do not plan on getting a rebate. I have Several rebates that are expired because my printer was broke. Have spent thousands of dollars there. Kitchen cabinets, carpeting, numerous building supplies, Paint, etc. I have submitted receipts for which I never received the rebate.

I purchased a Backyards Creation fire table last year that has a top that has now disintegrated. The rock style top has began flaking off rendering the product unusable. If children and pets were to ingest this flaking material it may cause choking. After reaching out to the store I was told that there was a one-year warranty. As this was the floor model with only a price tag on the top, I was not made aware of this. The manager even recommended "painting" it. This is not my first fire table like this. Our other one with a similar style from another vendor has been perfect for years. While I am horrified at their service, I am more concerned about the safety issues this can cause. My hope is that bringing attention to this will cause Menards and their vendors to change the product to become safer. It only takes one incident to become a tragic accident.

In June of 2020, I placed an order for lawn furniture. I received a damaged table top. Menards doesn't deal with replacements - you have to go directly to the vendor. March 2021 and I'm still waiting.

We ordered and paid $11,000-$12,000 upfront to order all plywood Medallion cabinets through Menards on Nov. 26. The invoice gives an expected delivery date of Jan. 6. While we understand COVID makes operating a business challenging these days, in no way were we prepared to wait an extra two months. Our scheduled delivery is March 8. Things happen, we get that. But what didn't happen was neither Menards nor Medallion did anything to see how we were doing or to warn us the order was running significantly late. Worst is the Menards salesperson who in response to our question about where's our cabinets in late February threw up his hands in defense, basically saying once they take our money (payment was made to Menards) they have nothing to do with the order and we the customer must word directly with the manufacturer. So disappointing. The manager apologized yet the issue is the same.

I bought a forced air wood furnace in feb and had it installed late October and after the second day of using it, it started overheating and I contacted the manufacturer to try to help me. In after five months of a malfunctioning woodstove and all the emails and pictures related to my issue they finally decide to give me my money back. But they did not give me my money back. They give me an in-store credit that I cannot use to purchase new stove. The second time I got crappy help from this store. Don’t even get me started on the rebates. I feel this company doesn’t care about helping its customers.

I ordered this propane heater. I received the heater with all components just thrown into a box and shipped. It was obvious that the heater was used and had been returned to Menards. I contacted the online customer service and was told to take pictures of all of this. I am a senior citizen and do not have the capability to provide them with the pictures they wanted. They informed me that since I could not take the pictures they wanted there was nothing they would do about me receiving a used heater. If this is the way Menards treats their customers this will be my last purchase.

I was a loyal customer for many years. Even though their prices and selections aren't always the best, the rebate program helped balance it out with other competitors. However, Menards has owed me more that $300 in promised rebates for more than two months. They won't even acknowledge my emails or customer service inquiries. They expect me to write a letter and send (again) copies of receipts and certificates, then wait another 8-10 weeks. It is an unnecessary hassle, making it seem they are intentionally avoiding paying me. Don't do it! Go to Home Depot or Lowes where they communicate with their customers and honor their commitments!

Ok, this is it. It's been leading up to this. This place SUCKS. Charging me a restocking fee for an order they screwed up. I will never go back to this store again. If you dont trust me take the time to read these BBB reviews about this store. The manager here will hide behind his front line employees rather than face the problem and work out a solution. Stay away or buyer beware!!!!

Online ORDER never received, no response. Although Menards states it shipped the tracking information given to me by the company states the post office never received. NO PHONE NUMBER. Repeated emails no response.

Menards shipped these Christmas decoration pieces with no outside packaging to protect the manufactures display box and they looked like they were pulled from a trash bin. Ordered two Christmas village decoration items for Christmas gifts for a relative that collects them. They are not cheap and as stated the relative collects them so they put them back into the boxes after displaying them.

We were told by Menards and sales lady that they would deliver the freezer we purchased, put it in our house and remove old freezer to the garage. They put new freezer in garage. Refused to come in house. My husband had a heart condition and cannot lift. We would have never bought it and they will not let us return it.

Total incompetence. Ordered a vanity and card was charged. Told take 2 weeks. Then 2 days was added. Then a week was added. Then was told that was a tentative date. Was lied to just to make a sale then was told I could get it sooner if I'd pay 100$ and have it shipped from another store. Was going buy a showerhead for 100$. 89$ with rebate. Went to Home Depot and it was 85 regular price. Don't see how they stay in business the way they treat their customers.

We recently attempted to purchase a Maytag dishwasher using Menards' online site. We were initially led to believe that the item would be delivered and installed about a month after purchase. While we considered this a long wait, we were willing to do so because we were planning to be gone from the home for a good portion of that time anyway. After returning to the residence and checking in with Menards a month and a half later on the as yet undelivered merchandise, we were told it would be another two months before they could deliver because they were waiting on component parts from China to actually manufacture the dishwasher. We attempted to cancel at that time and have been in limbo ever since awaiting our refund. I would recommend never using Menards online for any purchases, a very low-rent operation.

We ordered a pole barn. The wood in the pallet was to be used for purlins, over half the boards were damaged. I ordered a roll up door to save on head room and 2 months later have still not received the door. They keep moving the ship date back. Had I have known this to begin with I could have had one locally in 3 weeks. Absolutely horrible customer service and I will never use them for anything again.

I have been shopping at Menards for years for projects I've done around our home and cabin. Often there are rebates on the products purchased. These are usually for small amounts like $20.00 to $40.00. However, I recently made a larger purchase for our cabin and was to get a $246.00 rebate. I have not received this rebate. Now mysteriously they aren't getting back to me. I will never shop at Menards again. Their rebate system is a complete joke. If I could give them no stars I would!

Visited Menards in New Philadelphia, & because my face mask wasn't covering my nose I was harassed by several employees. They even followed me in the restroom, unbelievable! Company policy or not, being harassed like that is unacceptable. It was so bad that I left the store & my merchandise (160.00). Menards lost that money over harassment. I will take my business to Lowe's. After getting to my car outside. I was then harassed by another employee while trying to get in my car. And I will mention she did not have a face covering on. Get a grip Menards. You are running business away.

I received a Kawasaki power washer for father's day, back in 2019. Used it once in 2019 and it worked well. Then in 2020, went to use it again, and the metal pipe in the wand had cracked. Took me almost two months to find a replacement wand, even Menards didn't sell the correct size. I had to be put in contact with a rep from All Trade Tools, the supplier for Menards, for the correct size products, which cost me an additional $40. He admitted to me that for a couple dollars more, Menards could have had these power washers made with better piping, that wouldn't crack in the winter months, but some account nixed the added cost. When I got the new wand from All Trade, and put it on, then a pipe in the motor unit broke, spewing water everywhere. I felt bad for my kids. Menards sells cheap power tools, and I would not recommend to anyone to buy these type of items.

Basically, the same as e few other disabled vets who were treated terribly by Menards for not being able to were a mask. My problem happened at the Green Bay store when I was confronted by a female employee and told I needed to wear a mask. I informed her that for medical reasons I could not and was told to leave. Rather rudely, I might add. I asked to see the manager and was told by her that SHE was the manager. On my way out, I asked another employee who the manager was, and was directed to a completely different person who confirmed that the female was NOT actually the manager, that HE was. Once again I explained my issue to him and was told to leave, again, rather rudely. I even tried to show my documentation for my disability, but was told that it's private property and I had to leave.

My name is Luke W, and today I visited the Menards location at 1301 Sand Lake Road, Onalaska, WI 54650. I served my country in the United States Marine Corps from 2003 to 2007. I have been in treatment within the Veterans Affairs system for various psychological health conditions. I have significant issues with restricting airflow or obstructing my ability to breathe. My health is something I do not feel I should have to share because of my rights to privacy. But because of how I was treated at Menards today, I am compelled to explain my conditions.

Menards does not enforce employees wearing masks correctly. I was just at the Menards at 2700 LAKE COOK RD, LONG GROVE 60047 and I noticed a good percentage of their employees were only wearing their masks over their mouths. This is the same as not wearing a mask at all. So, you need to take extra precaution and stay clear of these people or do not go to this Menards. When people only wear masks over their mouths, they are breathing through their nose. This is how people breathe normally. One of these people was operating one of the registers where people check out. We happened to be in this line and did not notice this until we got up to this person. I immediately asked the person to put the mask over their nose. They would not comply with this request.

Just witnessed the store kick out a disabled veteran with one lung for not wearing a mask. He tried to show them his disability papers but they treated him like horribly. I tried to take up for him and was told to leave too. I told the manager That man lost his lung fighting for our freedom and she clearly said she didn’t care what he did. This store is definitely anti veterans and anti American.

Wow, what an experience I've had shopping online at Menards. This is my 1st time going through their website and getting goods delivered to my residence, via UPS. That there should have been my first red flag. UPS says that it delivered my package on Tuesday, July 21st at 3:04PM. Well guess what, I was at home sitting & anticipating the delivery of said package all day. No one, with the exception of the mailman, had rang my bell, or knocked on my front door. I also hadn't received a notification informing me that the delivery had been made, as I usually have with all other previous online deliveries.

This store has a complete selection of things needed for every job. Customer service is the best hands down. The best part is if you lose your receipt you can put your card in and print a new one. This is so convenient that it’s the first on my list.

Relatively new to our area, this place is amazing. Great deals, selection and rebates! Excellent source for hard-to-find woods, like maple & ash. If they were closer, we wouldn't shop anywhere else! Their tool and paint areas are especially noteworthy. They are also requiring masks, which I believe to be appropriate (other home improvement stores do not).

I shop frequently at Menards because they often have sale items I want in addition to rebates on certain items as well as your overall purchase. They also carry grocery items that I cannot find anywhere else. When doing repairs and simple home fixes I don’t hesitate to shop Menards. If I have a question about an item or what I should use someone is there with knowledge.

Purchased item on 06/14/2020 paid for two day delivery for 6/17/2020. It showed up on my porch on 06/18/2020. It was in 1000 pieces and glass coming out of box. It was not packaged for shipping, label just placed on box with no additional padding for shipping for glass. The box was tapped up from UPS and placed on porch. I have emailed the customer service everyday since 06/18/2020 to let them know it was damaged and still as of today(6/25/2020) no return email since that is the only way to get in touch with them. They have not responded to any emails from me. I was full refund including shipping since it as paid to be delivered a day earlier and then damaged beyond repair. Will suggest look at reviews first. Their Customer Service is awful!

Order a Plymouth Foam Garage Door Insulation Kit. This kit comes with 8 panels for my garage door. When it was delivered, 5 of the 8 panels were damaged. T delivery department did not even put my product in a box. The foam insulation kit was exposed and shipped that way. Of no surprise that it was damaged during delivery.

Naperville Menards at 715 Fort Hill Drive Naperville, IL. I went into the garden center for two ferns and three flower arrangements and I was denied my sale because my mask was beneath my mouth. I was maintaining 6 feet from everyone, talked to no one and avoided people like the plague because I can’t breathe with the mask on especially in the heat. I understand there is policy, however it is not a law to wear a mask and I was nowhere near anyone or endangering anyone’s life.

I up until today went to Menards in Belleville MI 1 a week and today was the worst I've ever been cheated and lied about at any store ever, today is 6-14-20, we arrived at menards about 5:35 pm walking in to the garden center we (my self and fiancé) wanted a bird bath for the yard, after we loaded up the bird bath I Rachel ** seen some lawn stones/decorations, seen the army one (I am a army veteran) and wanted it, figured meant to be since I was actually interested on the U.S. Army's birthday.

I was charged for an Item that according to them my bank denied the purchase but when I got to my bank statement it shows the purchase with the amount and date, but even with pictures they said they can’t do anything. I will try to purchase anything through their website.

Avoid their online store. I placed an order and ELEVEN days later received an email saying "there was an error" and my order was cancelled. No apology, no workaround, no offer to make good on it. Complete waste of time. There's no excuse for that in this day and age. I'll never use them again.

Ordered a vanity and it arrived damaged. I contacted Menards.. nothing for days. No replacement offered. Then they offered for me to return but charged me 75 bucks.. for a damaged item. I just want an undamaged vanity! Now I have to take to Fed Ex which isn’t even close by and it weighs probably 75 lbs. I asked about an exchange. They told me it’s better to return and buy again. So I can get another damaged vanity, get charged for it, and waste even more time. Completely dissatisfied with Menards.

I ordered a grill and they sent me the wrong grill. Now no one at the store can help me because you have to call and go through customer service. I have called numerous times and get no answer and no return calls. Went back to the store and they said they cant do anything for me. If you are thinking about using @Menards save your money and go somewhere that appreciates your business.

Few days ago, I visited Menards store in Ann Arbor, Michigan. They do have a variety of products. After finishing shopping we went to the cashier to check out. My wife picked a toy from the middle that had a pile of them With a sign $ 4.99, the cashier called som. I was thirsty that day, I took a bottle of water with me, on our way to the car, I tried to find it, but I could not, so I went back to the store & they asked me for a receipt which kind of made me mad & I walked out. I said just keep it. (I'm 74 Years old. Why would want to lie about a bottle of water.)

I am really upset about the whole experience, especially, that I wasted that much time and haven't had the result. I was trying to place an order online got really bad experience:

On the 12th of February I bought a sink from the Menards in South Haven, Mi. I was told the sink wasn’t in stock and it would need to be ordered. 3 months later I found out the sink won’t be in until July (They hope). The Man that called me (Mark) offered no apology, no discount, nothing. Needless to say, I plan to blast Menards on every social media venue I can possibly find and discourage anyone I know from shopping there ever.

Bought our lG washing machine brand new, four years ago, and now the motherboard is out of it. A 220 repair, left buying another machine, but not an LG. It would appear from other reviews, that it is great. Just sadly not our experience.

We ordered online for pick up. Some items were not available but they made that clear and did not substitute, which we were very appreciative of. When I arrived at gate 13, which was ingenious, they promptly brought the order out and let me know I had to get out to load it myself. So I did. But, I was surprised they did not just load it in the back of my vehicle. I had it open. I'm a senior and it was ok for me to lift the heavy things I ordered online, but not everyone who would love to take advantage of is service can.

I will NEVER shop at Menards again. I recently ordered an outdoor patio set on their website. It was not "bar height" (as I had thought). It was "bar style", so I refused the order and asked for a refund. There was nothing "special" about this. Not until I didn't want it. Original cost was over $1200.--They refunded me $900...25% restocking for a purchase made on THEIR website. Nothing on their website said/says this. I've contacted corporate...Waiting on response.....AND the $300+ money they "stole" from me.

I purchased something online and wanted to cancel the order. I tried to find a phone number to call. No luck, so I called my local store, again, ZERO help because all I got out of them as they could do nothing for me. Menards, join the 21st century and allow for personal contact. Now I will need to accept the package and return the item - how efficient and convenient. I feel like a VERY valued customer. (NOT) I guess I will need to take my business elsewhere where I am valued. Warning to others - don't shop online at Menards.

So as a customer of Menards for many years and buying many things from Menards I have never had an issue like this before. I have been treated with courtesy and felt that if there was an inconvenience it was able to be resolved with great customer service. Today was not one of those days. Ultimately my wife bought a brand new (in a box never been touched) tiller from the store in Baxter today (4/19/20). She brought it home and I went to go put it together for her.

Covid19. Everyone please say prayers for our Menard employees. They are busier than ever and restricted to 450 people allowed in at a time. They are not checking temperatures as they were advised to do. They are still renting trucks and tools as well as still doing returns. This is not safe. It's scary and the employees are getting pushed, yelled at and just overwhelmed. Menards needs to do more measures to protect its employees and guests. Corporate has been emailed and contacted but still not doing more to assure safety of their employees or guest because they are making their money so they dont seem to care.

I visited the Hollister, MO store on 4-5-20 and I was very unhappy with the customer service. As I run a local business I spend a lot of time in my local hardware/supply stores and I feel the treatment I got yesterday was not only uncalled for but was quite ridiculous for a company with the reputation of Menards. I spent several hours in the store gathering supplies, had carpet cut to fit and rope cut plus a few hundred dollars worth of merchandise. When I went to check out I inquired about a price match on an ice chest, I had found it online for 10 dollars less than it was on their shelf. The cashier (David) called over a manager (Steve).

The laminate flooring I ordered was shipped in the original cardboard box - not designed for shipping - wrapped in very thin cellophane paper which provided no protection whatsoever. I was asked to provide pictures showing the damage -which I did. I was then asked to repackage the product and take it to a FedEx shipping station to return to Menards. I complained about this and asked why should I be burdened with returning this item when the packaging supplied by Menards was non-existent/disgusting, resulting in the damage. ZERO response!!!!

I have submitted 3 rebates over the last few months. 2 in November 2019 and 1 late February 2020. These rebates are valued at over $600. The rebates were primarily for items that were on clearance but were advertised in "their" ads with the rebate. The response I received from Rebates International was they were on sale and not eligible. How can they advertise this and not honor it is beyond me. In addition over $700 of the HI stuff I bought in November wasn't on sale, still no rebate. If you want to challenge any claim you can go to arbitration against them but that will cost you ~$200. Sad they treat people this way. I will be filing another complaint with the BBB along with pics of me mailing in my rebates from February. Unfortunately I did not take a pic of the ad but they should have it archived or maybe inconveniently not, I'll have to wait and see.

Menards in Olathe, KS. On 3/28/20 My wife and I went to purchase a 54 inch wide laundry room cabinet, window film and a lighting fixture totaling over $220.00, for the most part everyone was friendly and professional up to the point after checkout when the courtesy attendant Noah wheeled the pre-assembled cabinet out to my truck to help load, once loaded he then proceeded to tell me that I could not park in the back of the parking lot and berated for 15 minutes. I called and spoke with MOD Lisa who informed me that she would take care of it.

Menards should be embarrassed about significantly overcharging for bleach and PPE face masks. Taking advantage of customers during the Corona virus outbreak. A dedicated customer NOW going to Lowe's & Home Depot

Me and my wife went shopping around to choose some cabinets that will hopefully last the rest of our lives. We settled on cabinets at Menards versus Lowe's and an Amish shop. So the Menards employee in the cabinet department took our order for The Rustic Hickory looking display they had and assured us that what we were getting would look like the display. This was my wife Christmas present. Her birthday is February 1st so before Christmas we ordered the cabinets. We were told it would take 2 to 4 weeks for them to get in. I was informed that they had arrived so on her birthday I had my adult children come over and we went and pick the cabinets up and took them to our house and proceeded to remove the old kitchen cabinets. Once our kitchen had been stripped down and the old cabinets basically broke up for disposal.

Waited more than 8 weeks to receive my rebate. Only to find out after making numerous non toll free calls to be told that they never received it and probably got lost in the mail, Can't be serious. How many other customers did they use this excuse with. Wanted me to mail copies to an address. WHY don't they issue the 11% discount when the customer pays for their items? WHAT A JOKE. They figure that half the people will not bother with the mail in forms or else forget about it entirely. WILL NEVER SHOP THERE AGAIN.

Usually everything is fine at Menards. However, their pickup stinks. Tried to buy a light on Sunday, but shelf was empty. Clerk said no more in back. Went home and found it online and ordered it, You Pull-Pick Up at Store. For this privilege, we were charged $1.40. They mysteriously had this light the next day, and confirmation e-mail said to pick it up from its normal location in store. Went there yesterday, walked to the department, but there were none on the shelf, so time wasted there. Clerk in department checked on it and said it was in the back at Pickup. So in addition to wasting time going to the department, I had walk all the way to the back, on the other side of the store, to get the light. And for this privilege, I paid an extra $1.40. Menards, take note: Walmart does not charge for Deliver to Store, and pick up is conveniently located in the front of the store. Not happy!

Purchased a front door from Menards that within a year the top of the door has warped out so that you can see daylight. I had emailed the store for help and I'm still waiting on a reply as to what they can do about this door. It has warped so much that my home security system cannot be armed when I leave the house.

I have purchased Old Mill 5 pocket lined jeans from Menards store in the past and was very happy with their fit and quality. The jeans I received from Menards during the last online purchase of the same mfg and style number are not anywhere near the same product. There is no manufacturer name, tag, or signature pocket stitching on them even though they were advertised as the same maker and style number. The material is not the same, the fit is not the same, and the signature stitching and name tag is absent on the product anywhere. I expressed my concerns to the customer service representative and was told that I received what I ordered and they charged me $24 to return them. The product was falsely advertised, and the product received was not the same as previously purchased.

Ordered grout Jan 15. On Jan 23 received a email telling me to pick it up Warren, Ohio. Called and I said, "I have purchased all my Power TEC grout from you guys for my business and you always sent it to my address in New Jersey and am going to drive 6 hours." She laughed. I said, "I need it right away for my customer" and she said, "I could overnight it for 63.00" which I called Friday morning Jan 24 and for 63.00 I received it on Monday Jan 27. This is poor customer service. I would not recommend this store to anyone.

Beware of Menards.com Policies. I used to live near a Menards and thought the store was pretty good and the prices were decent. I have moved far away from any Menards store and so I decided to use Menards.com and have the product delivered. What a disaster!! I ordered about $500.00 of their brand Patriot low voltage lighting. First they charge a handling fee of about 5% for the privilege of buying from them. They charged 3% more on sales tax than my state sales tax.

I place a $4700 flooring order online and $500 of that was for the delivery. The flooring was deviled to a warehouse about 40 min from my home. The delivery company then called to find out if I could unload the truck. I stated that no I was not able to do that (I am a 120 pound female) and that it was not an option. They said they would have to get Menards to approve the right equipment to be able to get it off the truck and into the garage. Great. Well then a week went by with no correspondence. I called the delivery company and they said they reached out to Menards with no response as of now. So I called and after a few hours was able to speak with someone who I was able to correspond with both companies via email and get the approval, approved. Great.

I recently placed two on-line orders to be picked up in-store. In order to get the items and quantity that I wanted I had to order from two different stores, neither of which were my local store. So naturally I chose the two that showed my desired inventory available that were the closest to where I lived but were still a good hour plus drive. When I arrived at the first store to pick up my order one of the items was incorrect. It was a hassle and a rather time consuming process to correct the issue and I was the one having to fix it. The employees were not very nice about it and it was the store's fault it was incorrect, not mine!

Wanted to buy a $114.00 door handle and needed it keyed the same as our other locks on Jan 1, 2020. The employee working the building and millworks desk was where we were to go to have this done. We when asked he outright said he was the only working, didn’t know how to do it, and had to help others so it would take a long time so no he wasn’t going to do it. No effort whatsoever on his part, we put the handle back on the shelf and walked out. We went somewhere else. What a joke.

Long story short, it cost me a fortune to fix all their mistakes. It took almost a year of fighting customer service to get my kitchen done. I was given NOTHING for the troubles they caused. Menards ordered my cupboards wrong three times, they over charged me on the returns, I purchased a fridge which was defective and froze all my groceries. The delivery company ruined my new floors when delivering the fridge and broke my door. My cupboards still don’t fit and they have refused to fix anything or offer discounts.

Placed an order gave them the shipping address and a different address for billing and they sent the order to the billing address. The shipment was 8 big boxes that were supposed to go to our company and went to the house and they put the boxes in front of the garage and now the lady of the house can not get in or out of her garage. Now our guys have to go to the house which is in a different town and get them on more than one trip. This is ridiculous! I emailed them immediately when I saw they were shipping them to the billing address and didn't hear back. On the 4th email they finally responded and said there was nothing they could do about it. The shipping charge was $109 dollars and gave us a processing charge and now we have to pick them up and bring them to where we need them. I will never order from them again.

We chose to go with Menards for cabinets we were purchasing to finish our basement. This was due to the price and delivery time. We were quoted 3-4 weeks after purchase for delivery. We purchased our cabinets on Nov 23rd (Saturday), and were told we would received a phone call in a few days to verify our production and delivery window. Here we are over a week out and NO PHONE CALL. We checked the website and our estimated SHIP date is now January 11th! This is almost 8 weeks from our purchase date. Double the estimated 3-4 week window we were told in the store. We understand due to the holidays the shipping date would fluctuate a little but this should have been addressed to us before we purchased our cabinets.

Menards treated me very dishonestly in both word and deed. They overcharged me for my countertop. Then they refused to give me my $265 rebate and basically ignored my inquiries with unresponsive answers. And they owe me for the Small Claims Court filing. Filing a action in the SMALL CLAIMS COURT did get their attention. They offered me $260 before the court even heard the case. I accepted the partial payment. Next, they tried to get me to sign a nondisclosure statement making sure no one would hear how the SMALL CLAIMS COURT got their attention. I refused that so I could pass this information on. (It is Case No. ** in the Franklin County (Ohio) Municipal Court).

I came to buy tube sand. I drove to the back. She told me to drive to the front, to buy sand. When I asked the lady in customer service where to buy sand, she said I had to walk to the back of the store to buy it then walk back to the front, get in my truck and drive to the back of the store and get my sand. I told the lady I'm going to a hardware store. She yelled at me as I was walking out the door, to never come back to Menards again. I went to the local hardware store, paid for the sand, and it was loaded into my truck. I will never go back to Menards again.

I have three legitimate rebate receipts all falling within the dates determined to be valid for the particular rebate and all within the the final mailing date for the particular rebate. Tried to submit them today and all were rejected. The answer stated the numbers of the rebates, **, ** and ** were not found. Tried again, same answer. The total due was nothing to sneeze at, something like $52.00. I understand they don't mind their own store when it comes to rebates. Maybe they should pay more attention because their employees in the store are top-notch and always very helpful (at least the people I've dealt with in South Suburban IL).

I ordered several of the same item on Menards website. The order, my invoice and shipping records indicate that three items were shipped. What I received however was one item sloppily packed in a small box. After much delay by customer service in completing my order, I was told that they were investigating “where the mistake was made.” I asked to escalate the issue and was given the same response. Still no response as to when shipment would be made to complete my order.

I visited the one in Richmond Indiana about two months ago. They lost money from me because their employees block the aisles. Went back because my wife wanted paint from there. Visit was Saturday November 9. Once again they lost money from me. Even had employees walk right out in front of me making me stop. And once again can’t get down the aisles then get to register and only one is open. What they do get bought by Walmart and to beat it all she sitting her big butt in a chair which took forever.

We went to buy a Blackstone 4 burner grill. The store had a 2 burner grill with a sign on top advertising the 4 burner is special order. We took a picture of the SKU number as we were told by an employee that we would have to order online. We ordered immediately. After receiving email confirmation we realized that it wasn't a Blackstone but a Char-Broil. Nowhere on the sign did it say that. Talked to the store and they could not cancel the order. We were told to do that online. We went online and followed Menards' process to cancel. This all occurred within 15 minutes of ordering. We searched and searched for a number to call and cancel but could not find one.

A veteran is a person who has had long service or experience in a particular occupation or field. A military veteran is a person who has served and is no longer serving in armed forces. I, as a veteran walked around the Hammond, Indiana MENARDS store approximately 45 minutes on Saturday, November 9, 2019, looking for things I needed. I was wearing my Air Force Veterans hat on top of my head the entire time inside MENARDS. NOT one employee that I passed, NOT even the cashier said, "Thanks For Your Service." I didn't even get a discount on my purchase for Veterans Day." As a veteran, I am appalled at the way I was treated at the Hammond, Indiana store. Shame on you MENARDS and your unpatriotic attitude.

Menards has almost anything you might need for your home. They have a good selection of things for the bathroom, kitchen, and yard all at good prices. Coupled with the occasional 11% rebate, the value is exceptional. The only thing I found lacking was the choice of lighting. While extensive, there weren't that many modern options.

I bought a jacket and some other items and paid with a debit card---the jacket did not fit right-s0 I returned it the next day---after 2 day when the money was not returned in my account---I called and talked to manager, who said it takes ten days--and it takes my bank that long----which is a lie-she said that's the way it is--no I am sorry on anything I do for you. Maybe that's why people are buying at Amazon--they return you money when product is picked up--same day.

I drove 60 plus miles to visit Menards about 12 years ago. Then they opened one a little closer and every time we went near there I had to stop. They finally opened a store here in Cleveland this year. I visit this store 2 or 3 times a month. They are not just a Home Improvement store but also carry groceries and a wide variety of pet supplies. Their prices are the best in town. Their employees are very helpful and friendly.

We totally remodeled our kitchen by cutting down the kitchen window to make more cupboard space, moving appliances to different places and creating an island. Thank goodness Menards was close by because we there a lot. Trial and error but we like the finished project.

Menards has fair prices, but the dumbest thing ever is the way they do rebates instead of sales. A person has to mail crap in to get rebates instead of giving discount at check out. What is even worse the rebates are only usable at their stores.

I really like this store. The products are good quality, the prices low and staff helpful. I don't have to walk around and try to find items. Staff finds me to offer help. The store offers rebates as well, where I get money to spend in the store.

They sell the worst products that don't work and then they put you through the ringer to get your money back and then you still will not get a full refund. I would stay far away from this store. MENARDS MOTTO IS WE SCREW YOU BEFORE YOU SCREW US!!!!

Love this store. Overall, the best value for your buck, lots of variety, even food stuffs. Staff are knowledgeable & very helpful. They always have what you need in stock. You can rent certain equipment as well. There's always a sale on one thing or another & the return policy is hassle free.

I like Menard's both for their quality and variety and it is close to me also...their workers there are very helpful and unlike many other stores today they do still have a good many people working to help.

I am always happy and well satisfied with everything I purchase as well as the customer service. We have purchased sinks, toilets, multiple types of flooring, lumber for decks and porches, pain for inside the home and outdoor use plus shutters.

The rebates offered are really bad, you must use them at their store! I would like a truly money back rebate. But this has been their policy for as long as I can remember. That's why I prefer to shop at Lowes.

Menards' motto should be "we screw you before you screw us". Their products and mill works are crap not to mention the BS customer service. They hire some of the dumbest people on the planet. No more for me.

When comparing prices online, Menards is usually cheaper. The staff is very helpful and give me great suggestions for my projects. I don't buy from them online because they have a separate fee for that. I compare online and pick it up at the store.

I bought Casita screen room from Menards years ago. While assembling it this spring I realized I needed a new roof. So I grabbed my phone and went to the Menards website and put in my my zip code which found my local store. I then put in search line "casita roof" and replacement roofs came up. I selected the one I wanted, went to my shopping cart and then paid for it. I then went to the store to pick it up. When I went to install the roof it was to big. I put it back in original packaging and took it back to the store where was refunded all but 20% which they kept because they said it was subject to a restocking fee because it was a special order.

We enjoy shopping at Menards because there’s such a wide variety of items to choose from. The prices are good, and the sale prices are good, too. The staff members are friendly and helpful. The store is clean, and it’s in a great location.

Friendly service, good selection. Rebates on everything. I have never had a bad experience, getting flowers, tools, misc items that you just don't find at other home improvement stores. Indoor outdoor furniture, pool supplies, pop and food at great prices also.

The Menards 11% off promotion is in the form of a rebate that has to be used in their stores, not cash. Therefore, everyone who makes a purchase qualifies for the rebate. The rebates cannot be done electronically, and the rebate forms are not kept at the check-outs. Instead, a customer needs to check out and then go to the customer service desk for the rebate form. I commented to the cashier, "Wouldn't it be easier for customers if the forms were just kept at the check-outs?" She responded that Corporate doesn't want them to do that. I can only assume that Corporate hopes the customer forgets about the rebate and doesn't apply for it. Then it is more money in Corporate's pocked.

My first and last visit to Menards. A huge portion of the vanities are special order. Everywhere you look it tells you 1 week delivery on special order items. I ordered a vanity that was special order on September 30th. Only AFTER I placed the order did it tell me the estimated delivery date would be 10-14. That's a long way from 1 week. I immediately emailed their customer service. I'm still waiting on a response from them. On October 1st it shows me the order was processed. On October 9th it shows en route to a distribution center. Today is 10-14 and the status still shows en route. I tried to call the shipper via the number shown on Menards' website and that is not a valid number. Then I called the store. After 3 minutes of a phone ringing someone finally answered. That person was unable to give me any information beyond what I could see on their website. It's still en route, supposedly, but no one seems to know why or when it will be delivered.

Worst return policy I've ever experienced. I purchased a lawn mower form Menards on Saturday and after bringing it home to mow the lawn I soon realized that the lawn mower was idling high and low continuously and then shutting off abruptly. On Sunday I brought it back and they refused to return it because there was gas in the mower. They suggested I go to a repair center near me "at my expense" to see what was wrong. Then and only "if" the repair center deemed it a manufacturer's defect will they return it. I will never buy ANYTHING nor would I recommend anyone else buy from Menards ever again. BTW Home Depot has the BEST return policy. I have returned thing 30 days later without a problem.

I purchased a product and never actually picked the product up, it was a larger item and wouldn't fit in a car, so I needed to find a means of transportation. I ended up not needing the item so attempted to get a refund. However, the return date had passed and I was only offered store credit, even though I had never picked up the item (an in-stock item, no special order). I can understand the store only allowing store credit to a customer when returning an item past the return date, however I don't understand this when you never took possession of the item. Also the store credit can only be used in store, there is no way to spend it online.

Ordered a bathtub with drain on left side online to be picked up in store, and was charged a "processing fee" to do so. Had to enter store to show paperwork, only to then be directed to drive truck around back to pick up bathtub. When tub was un-boxed by contractor just before installation we discovered Menards gave us bathtub with drain on right side. Back to Menards we went with bathtub, which we had to bring inside store, to exchange. Frustrating... "We Pull- Pick Up at Store" is less than convenient and does not justify its "processing fee." Save yourself aggravation and fees, and just go to the store (where they'll have to pull large items for you anyway).

Zero customer service except an email system (no phone calls). On 8/16/19 I ordered almost $2,000.00 worth of closet organizers for our new home. At the time the order was placed I made it clear in writing NO SEMI TRUCKS, small box truck only for delivery. I received an acknowledgment from Menard’s Customer Service via email that that would be no problem. My credit card was charged immediately. Weeks later no delivery. I sent numerous emails that went largely ignored. FINALLY a delivery date was set. On September 23, 2019 the truck arrived...A SEMI! The ABF Freight semi could not make it up our driveway and became lodged in our gates. A heavy duty tow truck was summoned.

They pretty much stole my gutter covers that I tried to return, didn't have a receipt as was about 3 months ago and for a project, but figure I tried to return it as policy stated don't need a receipt, figured worst case they refuse it. I don't go to Menards store more than 3 time in the last 2 years, never done a return before at any of their store, or have a history of it. Yet get treated like a criminal, all due to the fact that I tried to return gutter covers I bought back 2 to 3 months ago and lost the receipt as was for a project and ended up getting new gutter completely which came with covers.

I attempted to buy some steel roofing material for a shed online. After selecting all the items and viewing the total charges after tax of approx $500, I hit the submit payment button. I received a confirmation that Menards had billed me $806 when I very clearly approved $500! After reviewing the total it appears they added a returnable pallet to my order for $100 and they doubled the quantity of panels I wanted. Note: I was picking the items up in store and had no need to take possession of their $100 pallet. I called the store and spoke to 5 people, going around in circles and finally a manager. The store said they couldn’t do anything until the material delivered, then I could return it, in two weeks.

Ripoff store. Unsafe aisles, rarely sales help available, junk quality items, inane jingle music blasting constantly, rude management, refunds nearly impossible to get, misleading sale posters. You name it, if it’s unethical, rude, or your basic rip off scheme, they engage in it. I’ve lived here since before this store was built and had more bad experiences than good ones. Their plants are always half dead during the growing season, their tools are overpriced and poor quality, and their food items are often outdated and just gross. They sell milk and dairy but do not keep their coolers at the correct temperature. So following safety guidelines is obviously not a priority for them. If you choose to shop there, be careful about EVERYTHING you pick up. You DO NOT want to go through their exchange/refund hassle.

Tom that works in the flooring department at Menards in Racine, WI., was very helpful and patient as my daughter and I were uncertain about which design of flooring tile to choose. He moved some objects out of the way so we could get closer to the conveyor which holds the linoleum rolls. He helped us find the samples and even chuckled and offered to put back the samples that we accidentally dropped as we pulled samples off of the shelf. He wrote the information on the samples for us along with the price per square foot, checked on availability of item in stock. Thank you Tom, we’ll be back to pick up our flooring very soon!

Manager is the most unfriendly manager ever. I ordered cabinets to be delivered. They typed in the wrong number and now will not come get the wrong one and refuse to help me out unless I drive it back to them. He said "It's on the paper and that's what was delivered." He does not care that that is not what I asked to be ordered. He just kept saying it was on the paper. He is a total idiot and not customer driven. I am returning $5,000 worth of products and going elsewhere. Menards better wake up.

Recently I purchased a rug for my home. Silly me, I wrote a check instead of charging. Well, the rug was the wrong size, and back to the store. There I was told, they could not refund my money, until the check has been cleared, come back in 6 days. Well, today is day 6, back to another Menards. The rug is heavy, and I am 68, handicap woman. Again, I was told, they could not return the rug, have to wait 7 days, which is tomorrow. The store manager was not willing to budge, so I will have 3 trips, just to make a return. I am done shopping at Menards in Apple Valley, Minnesota. Customers beware!

I purchased a carport online with this so called 11% discount. I sent in rebate July 9th and have yet to receive it. I have contacted them two different times, the response was not enough information. So as of now I have furnished them rebate number, Date of purchase, pick up number because of special order. My right **, left arm, and big toe. They still don't get it! WTF is wrong with these people. That was a very substantial purchase with a large rebate back to me. I see a attorney in the near future. Don't trust this loser company!

Went to Menards at Sandusky.... there was no one at the service desks in the tool and screws area and I was there to buy Tapcon screws. Another customer finally helped me find an employee who sent me to another part of the store with vague directions as where to find them. After reaching this area another employee had no idea what a Tapcon screw was! Fifteen minutes wasted so I went to Ace Hardware to get help and exactly what I needed! The service at the Sandusky Menards is awful!

I have had the worst experience with the first and only online order I've made with Menards. I ordered 8 packages of 4 lights per package of recessed lights. I ordered on Sat., 8/17/19 and set it up to be delivered to my work place which was to be Wed., 8/21/19. I saw no movement in the FedEx system after the label was created. I asked about it thru emails thru Menard's website and received no response for 3 days. I eventually received a generic canned response 3 days after my initial email, 1 day AFTER the package was supposed to have been delivered. They told me the package was currently shipped and should be delivered by Sat. Aug. 24th.

I am very disappointed with the online service! Within 20 minutes after ordering the wrong lawn chair (my mistake), I tried to contact customer service to cancel/change order. I sent two emails that went unanswered for six days!!! In 6 days, I have already received the item, and returned the item to a store. I will never order online from Menards again!! Very disappointed!!!

Ordered (online) 28 boxes of Station Oak (brown flooring), was given 28 boxes of Lawson Gray at the store. When I tried to return the gray flooring, I was told they only had 17 boxes of my Oak (brown) flooring. But they had 32 boxes at the St Ann MO store about 15 miles away. Drove to the St Ann store where they took my 28 boxes of gray, gave me 28 boxes of brown, then tried to charge me full price as the online sale had ended the day before!

I purchased paint because there was a rebate, which is defined as the return of some part of the money you pay, but I got a merchandise credit instead, and a merchandise credit is not a rebate. I want the rebate promised and the company is ignoring my request that they honor it. I'm sick to death of large greedy companies ** the people that make them rich.

If I could I would give this store a negative ten. I ordered a double hung window, went to pick it up and the window was installed. There were no window handles on neither of the four sash's, they were not installed. We had ordered windows before and those windows had the handles. Menards said they were package with the windows we picked up, non were found. After going back and forth, all of a sudden Menards found them at the store!!!! I was very upset that one these windows did not have the the handles installed. Two Menards stated they were package with the window, but all of a sudden they found them. No apologies on their behalf for the hassles, and the waste of my time. I will cancel my credit card and will not shop there again. I would not recommend them. Take your money elsewhere.

We ordered and paid for white rib steel roof panels on Monday. On Tuesday we hooked up the trailer and went to get them. Menards had SOLD them all. So they did not have what we had specifically ordered and paid for! We needed them so we took gray instead - which is NOT what we wanted. We had to go to the return counter and process a return and then pay for the new ones - wasting a bunch of our time. I think this is very unprofessional and lacks customer service. I would have expected to be offered a discount since my product was sold after I already paid for it.

Garage doors - BUY ELSEWHERE. If you purchase items already in store... fine. They are as good as anyone else. ZERO follow through - they do not call back or follow up on anything. You will have to keep on top of them. Ordered a 16 x 7 garage door - took 10 days to order because it didn't have a "wind rating" (this was them - not us). After they gave us runaround, We finally called door manufacturer and within 5 minutes found out when it comes to Midwest, they only have 1 wind rating on those doors.

On August 5 2019, I purchased 4 sheets of 2 x 8 plywood based on the price of 12.39 on the shelf above the plywood. When I got home I realized they charged me 21.79. I talked to a manager to explain the wrong ticket above the plywood and their response was that there was nothing they could do and they don't have any control over how things are marked in the store. They are frigging managers and they have no control over how things are marked? I was at least expecting something like, "We apologize for the confusion and we'll have someone correct the tag." No wonder there is no place on their website for customer reviews. I will be returning what I bought. Menards has lost a customer for good.

Menards delivered defective, rotted, warped and uncut lumber to me. Menards would not resend the delivery truck {which I paid $69.00} to pick up and replace defective lumber. I contacted store manager who gave me thumbs down and Guest Services which gave me the runaround. I also had an online order that was missing 3 bags of Durabond. I contacted Menards online and they wanted me to send pictures of boxes the Durabond came in. Well I never received the boxes of the Durabond. After another runaround once again I had to eat the loss and the cost.

On July 7 I ordered a bathtub surround to be picked up on July 17 for my project during my vacation. On July 17 it was not there. I called the store and corporate and after my vacation was over it finally arrived on July 25. I gave them 10 days. Although Menards said it would be there July 15 they did nothing to make amends for their mistake.

With few exceptions the employees in the departments are completely unknowledgeable of the items. It seems as if they hire one knowledgeable person in each department and then a bunch of students to fill in the rest. I have on several occasions seen three of them standing around their counter watching me search for a part for ten minutes, and never will one of them come over and ask if I need help. Then when I go ask them for help, they usually don't know what I'm looking for, or where it's located. If you are lucky enough to be there on 1st shift, and it's not a weekend, they will go find the only person that knows anything about that department, if he's not on vacation. If you need to talk to someone about lumber, they don't even bother to put any kids there to give you a blank stare when you ask a question. I usually go to Lowe's, even though it's an extra 10 miles and has a horribly crowded parking lot. Electrical and plumbing Contractor.

I ordered several double walled stove pipe parts from Menards.com. I needed one more part to complete the job, but needed advise on what part would work. I wrote customer service 5 times urging them to contact me about the matter and NEVER heard back. AND, there is NO phone number to call ANYWHERE!!! So, I bought a different set up locally and now need to return one of the 5 parts ordered I ordered from Menards. Question is, will they actually respond to my request to arrange a return?

The inventory & order tracking systems have made beginning and finishing my fence project nearly impossible. I have wasted a lot of time and money navigating the inefficiencies in the customer ordering process. First, the delivery charge of materials were about $80, and I immediately noticed that I would like to add additional materials. I called the Menards to see how to change the order. They suggested placing another order as in-store pickup in order to avoid another $80 delivery charge for a couple of items. They agreed to make a note that these orders were together and should be delivered at the same time. I made the mistake when the online ordering process changed my location to different store than the original order. I noticed the issue immediately and tried to remedy the situation. It took several phone calls/emails (~4hrs of my time) to first only receive half of my refund.

I was issued a store credit today for a return without receipt, it was for $151. I went to use it same day and was told I had to go online for some receipt lookup that got me nowhere. This is the second time I have been issued a store credit but was not able to use it. This company rips people off! I love the store and have been shopping here a lot but knowing how much they have ripped me off for at this point I won't be back. I need to know if there is some other way I can report this to a news station or something, I am at a loss and out of this money.

I placed an order for two culvert pipes after walking the length of the store twice because no employee that I asked knew where anything was. Then after paying for my order ($576.00 worth ) when I went to pick it up the pipe was gone! The manager's remedy was to return it and come back later. I live two hours away, not an option. They had a who cares attitude. I will probably never shop this Lancaster Ohio store again!

We have had multiple problems with the Menards here in Terre Haute, IN. The majority of the employees are young, rude, and lazy. Today I purchased an LVL that I went to the yard to pick up, cut, and load into my truck myself. I was charged a $9 handling fee for the forklift driver to pick it up and drive it 40 feet to my truck. One manager told me that the cashier might be able to remove the charge. When I asked her if she could, she got other employees involved (5 total) and called a security guard to her register. I never once raised my voice, cursed, or said anything mean or rude to anyone. I just refused to pay $9 for nothing.

I purchased some paint and wood crates from Menards and was supposed to get a rebate (mail in). I mailed it in in April of 2018 and still haven't received my rebates. Called 4 times. Never again will I buy anything from them again!

We bought cabinets from Menards a month or 2 ago and it has been nothing but a complete disaster from the start. First off they told us our cabinets would be ready in a week and a week and a half passes and we had to call and ask where our cabinets were (keep in mind we currently have no kitchen), then our cabinets arrived and 4 cabinets were completely busted and ruined when they got delivered, next they screwed up an entire layout for a wall and when we came in to get it fixed they tried to charge us EVEN MORE money to fix it!

I ordered a pressure washer on their online store for store pickup at Crystal Lake. My credit card was charged and was told to go to the store where it will be ready for pickup. However, it wasn’t ready and in fact sold out. Looking dumbfounded in the hardware department as to why the product I paid for was not there, the GM agreed to give me an equivalent spec’d product for the price I paid even though its price was higher. I thought this was an excellent example of customer first and future loyalty on my part for only a few bucks loss on that purchase by Menards. I never got to meet that General Manager as I had to escalate it through the hardware manager but his action gave me a lot of confidence to continue to purchase products from Menards. I am sure if ever there is a problem again, they will resolve it. As I was leaving, I told the hardware manager I would write a good review, so here it is.

Menards customer service isn't... It is indifferent\unresponsive, inept, unskilled or untrained, innocently or intentionally. I've searched the web and read other reviews of Menards which are unfavorable and now I can support and add my views & experience. Frankly, my voice will be merely one from the chorus – BBB reviewed Menards and Menards earned an ‘F’ from BBB with this prevalent comment: The business responded to the dispute but failed to make a good faith effort to resolve it.

I ordered a microwave online. My email said to go through the front door to pick it up. I had to ask someone where the order pickup desk was. It was in the back of the store. The guy threw my microwave in a cart. I pushed my cart to the front of the store. I had to go through a checkout line to leave. The checkout person went to ring it up. I told her I already paid for it and showed her my receipt. I had to tell her I would need help loading it in my car. I waited and no one came so I went to my car and struggled to get the 55-pound microwave in my car. I called the front desk manager and he didn't even care. The rudest people work in the Chesterfield Township, Mi store. There is no customer service - only rude lazy people.

I ordered a shower enclosure online from Menards. I could have ordered it at other stores. Menards was shipping the fastest so I choose them. I ordered on the 13th and delivery was for the 20th. My contractor was needing the pan for the the enclosure to start work the 21st. On the 21st I tried to cancel the order. It had not shipped and they gave me a new date for the 26th. Now Menards is charging a 25% restocking fee and shipping return fees. You can only email the online orders. No number to call and talk to a human. I kept emailing for a supervisor to no avail.

I ordered 50 ft of 6' tall black link fence fabric and notice during installation that is was only 5' tall. The label clearly indicated a 6' tall fabric and gave us no reason to measure it when we picked it up. We have been waiting for a week now without any resolution, they just return automated emails with information that is not solving the issue. If you place a special order with Menards, better check that everything is exactly what you ordered, otherwise you're in for a nasty experience. Better yet to save big money with a company that delivers good customer service!

I ordered 30 bundles of shingles online from the Sioux City, IA store. We have two properties; I entered our old house address as the shipping address and our current house address as the bill to address on 6/21/19. The site stated the shingles could be delivered the next day, 6/22/19; so I selected it. The shipping department from Menards called me about an hour later and said that the delivery truck would not be available on 6/22 because it would be in the shop; but they could put it on the truck today, 6/21. I told them that would be fine. About 3 hours later the driver called me and said he couldn't find my house. He stated he had my current house address and I told him that wasn't the correct address and he told me to text him the correct address, so I did.

Bought 7000 dollars worth concrete block. It was set up to be delivered in 4 deliveries. I could call when I was ready for each delivery. Well if you wait more than 6 months to call. No one has a clue as to what was sent or what is to be sent. No call. No email. Just frustration from the managers. Come on Menards, where is the data? They ask me to come up with the paperwork. Once they get your money...

Installation of storm door was not completely finished by by Motown Construction/George **. The trim on the new door is narrower than on the old door, leaving 10 holes around the trim and a large hole with exposed wires next to the doorbell. He refused to caulk around the door. The general manager of the Wixom Menards refused to intervene. The corporate office in Eau Claire Wisconsin refused to help, saying it was my fault for not checking the contractor's references, even though the store is the one that gives the customers the referrals. Would not buy a rusty nail from any Menards!!

I bought two bottles of Buggins bug spray last week. The package was delivered last Thursday with only one bottle enclosed. I've been trying to get the second bottle sent to me since that day and it's been nothing but a fiasco. Nobody replied for 4 days. Then I was asked to send a picture of the one bottle I received. Now I'm waiting for them to decide whether or not they are going to make it right. If ordering multiple quantities, I urge you to choose a different vendor--one with a reputation for quality customer service. That way, if the their employees cannot count past 1, the company will make it right, not make it your headache. I will NEVER order from Menards.com again, even if it means paying a little more elsewhere.

Sent multiple emails with no response. The people in the store is clueless. They glued the item that I purchased to the box. And never gave me the charger that comes with the item. Like really. I have spoken to 5 different stores and online no one knows about. Will never buy from them again. They had their chance and they blew it. When you buy stuff online, it's buy at your own risk because you are not going to get a response. No wonder they are small they cant do business right.

This review is about their online service. On May 28th I ordered a stair nose molding from their website. I paid more in shipping than the item cost which is fine because I needed it for project I was to start in a week. A few hours later I get email package shipped via FedEx. Great should be here soon. After 3 days I check FedEx website which shows label was created but not shipped. I wait 4 more days. Check FedEx again. Still say label created but no travel. So I contact customer service via Menards website. I had to do this twice because no response first time.

I ordered wastebaskets online just because they no longer sell them in the store. They held the package for days after the shipping label was created before sending out. Finally get a confirmation that it had been delivered but it was not there. After finally locating the package I was waiting on it was covered in small bugs and not even the item I ordered. Tried many of times to email and call but had to leave messages which never got returned and they would not get me to a live person when calling the switchboard until I threatened to dispute the charges.

I called the contracted appliance delivery man to tell him about the large scrape he had left in my three-week old hardwood kitchen flooring. He immediately denied doing so and lashed out so intensely that I felt very threatened. I am very afraid of this man — I think that was his intention to make certain I drop the case! I cannot believe Menards would contract with such a monster!

I shopping at Menards Mount Prospect location, as I was paying for items when the cashier accused me of stealing while she was ringing up my items. I told her to please review her videotapes. I have not taken anything and why would I be purchasing items? With the crazy look in her eye after I paid for my goods I left the store. She then called security and chased me in the parking lot of Menards. This isn’t the first time that I’ve personally witnessed this with the same cashier. She did the same thing a year ago with a different customer. I am a good customer at Menards but I WILL NEVER SHOP AT MENARDS AGAIN!! SHOULD I SEEK LEGAL ACTION?

Menards does its business as most, and obviously cannot control everything. The good thing is that it at least tries to make from unhappy customers happy ones unlike others. I will recommend Menards to my friends.