1-800-PACK-RAT Reviews

1-800-PACK-RAT is so popular here on the East Coast, in particular Virginia and North Carolina, that you can't get through their system unless you sit on the phone at 7:59 and start ringing it, and you're able to get through to somebody. Otherwise, you're screwed for the rest of the day. But when you get someone on the phone, they are super nice and they understand. Their drivers come out and they're super polite. The employees at 1-800-PACK-RAT are awesome. It's just, at the end of the day, they're a fairly new company and maybe they don't understand the logistics of being transparent. They aren’t open and transparent about the fee structure. So, if you want it delivered at a specific time, you have to pay extra, and they need to say that at the onset.

I'm trying to sell my house and I have to get it ready. So, the easiest solution I came up with was to empty it first, then get it painted and cleaned. I did some research online, and I was looking at PODS and I had seen the PACK-RAT site. The quote from PODS was quite a bit higher, so, I decided to go with PACK-RAT. Their online tools were great and their customer service was a five-star thing, too. I ordered one pod and it's holding my furniture and household items, along with clothing, etc., until this house is sold and I find a new place. It was dropped here at the house, and it was convenient to move everything into it, and pack up. Then my everything stays safe and out of the weather until I get rid of this house and find a new place, then my stuff will be transported over there.

One of my peers had used 1-800-PACK-RAT's services before, so I went with them. My customer service experience was smooth. I got an eight foot container. The delivery was fine. Everything was good. The driver did everything he could to make sure that it got in the driveway. As far as PACK-RAT overall, they could do some more proactive communication. The first person that I talked to said, "Hey, I'm gonna email you my information. I'm gonna be the one that you work with. If you have any questions, reach out to me." I did so twice, and I never heard back from him. I've been working with different people every time, which is not a problem.

I ordered an 8-foot container. 1-800-PACK-RAT didn't have one available, and they gave me a 16-foot. That was a bonus. The drivers at both ends, dropping it off and picking it up were excellent. However, there were two issues. They were supposed to pick it up in Maryland. It was a Friday. And they said they will be there between 3:00 and 5:00. I got a phone call from the driver, and said that they had gotten injured, and that they weren't available to pick it up. But that would be picked up the next day, on Saturday. I said, okay. Saturday came, it never got picked up. Sunday, they were closed. Monday was a holiday. It was Labor Day. I called PACK-RAT up on Tuesday, and they had no idea what was going on and what had transpired, and said, "We can't get it today. We'll pick it up tomorrow on Wednesday.”

I looked at how good of a fit 1-800-PACK-RAT was for what we were doing and it seemed to be the best fit. I had done an online search, and there were some other companies that were theoretically a little more cost-effective. But when I looked at our situation, I didn't find that to be the case. We rented the container for a month. We had it dropped off, and we filled it. We had it moved, emptied it, and had it moved back. We filled it a second time and had it moved to empty a second time. One of these days, we'll finish emptying it and return it before our month is up.

I decided on 1-800-PACK-RAT because of their pricing and I started the booking online, then I called because I had questions. I finished it online. 16-foot was my original choice but it was not enough. I thought that an eight-foot would be plenty and it wasn’t. It’s hard to gauge. No one on the other end of the phone knows what your things look like and how much you have. So it was just an unfortunate situation, and I ended up having to scramble to rent a U-Haul to load the rest and get it out. So, that was another cost, and it added more stress and a whole other step. It also took more time because we had stuff to get out and calling and getting another pod was not an option.

I used one of PACK-RAT's container boxes for a one-month period of time. Their price seemed to be within reason. I wasn't going to make a major project out of it for a one-month rental. The reps that I talked over the phone were fine and professional. It was quick and easy. They called me to find out if they could pick it up one day earlier and I said that would be fine because it had already been emptied out and ready for a couple of days prior to their phone call. They did what they said they were going to do. I would use them again.

I ended up getting a storage cube placed on my property through 1-800-PACK-RAT. It was the best deal that was offered due to the natural disaster that we had incurred. The apartment complex that I live in got a special pricing, so that was who we choose to go with. The process was straightforward. The only issue that I've had is not receiving my billing ledger right after I made a payment. They just said that, any time I needed one, I could call them. The storage unit was here in a timely manner. It was as advertised. When the unit arrived, it was clean.

If it were possible to leave a negative 5 star review, I would. This is without a doubt the single worst customer service experience I have ever had the misfortune of enduring. Not only did they try to charge me 3K TWICE, they said my furniture would be shipped and delivered long distance move from NY to Denver on September 30, 2026. Today, the day it was to be delivered, I find out not only is it not being delivered today...IT NEVER LEFT NY. In writing, they assured me, after I paid $3800 of my money to move everything, that everything had shipped and would be here on the 30th. NOW THEY TELL ME IT WILL NOT ARRIVE FOR POSSIBLY 2 MORE WEEKS.

1-800-PACK-RAT talked me into their box saying that it's metal, and it's not going to leak. Being as wet as it's been this year, that's a good point. I had them drop off a pod and take it from Garland, Texas, up to American Fork, Utah. The drop-off was a little stressful. I was flying into town so I was trying to get them to drop it off, but they couldn't give me a definite time. They texted me a couple days in advance and told me they'd get back with me as soon as they knew the time. But I didn't hear from them. I caught my flight and texted them to let them know somebody would be there but I would be in town around 2 o'clock. I still didn't hear from them and around 3 o'clock, it got dropped off. They forgot to have a lock, so that was a little frustrating.

I found 1-800-PACK-RAT online, and I saw the reviews which looked great. Their pricing looked great as well. I was getting my floors redone and needed to get a non-movable storage facility or storage bin. Booking with 1-800-PACK-RAT was very simple and easy. I got an eight-foot bin which pretty much fills up my driveway but it's been great. It's very clean. I'm happy with everything. 1-800-PACK-RAT is a great company, and it worked out really well.

If I had to do it again, I wouldn't pick 1-800-PACK-RAT. The overall experience, other than the fees, I'm 100% satisfied. It was a good unit. It was metal and airtight. The stuff got delivered, picked up when it's supposed to. I picked them because the person I talked to was very good. I like that person. I heard of 1-800-PACK-RAT through a Google search, and I've seen them before on advertisements. But it was very misleading as far as the price goes. I was told one price and ended up paying almost $1,800 more than the price I was told, which I still got to contact somebody and see why there was that much a difference in price. I was quoted one price and ended up being two different fees added onto it. I was never told of, which I still don't understand why. It rubbed me the wrong way. I was gonna call customer service and complain. But I wanted to make sure the unit got here before I did that.

I used 1-800-PACK-RAT for moving. My experience was good overall. I liked their initial pricing.

1-800-PACK-RAT worked okay with me. But I did some comparative pricing and ended up canceling the delivery. They were more expensive than the competitor, and the cost of storing the unit away was different as well. So, I chose the competitor.

My experience started off good. The drivers were cool every time. They were always polite, just picked up the pod and dropped it off, but handled everything good. However, but I wasn't aware there were additional fees. I shopped around and compared prices, and 1-800-PACK-RAT told me they were price-matching a quote that I sent them, which included the storage. The rep said it was 1,900 bucks out the door. I got a price-matched quote, and 1-800-PACK-RAT ended up charging me an additional 400 because the quote didn't include storage fees. But the quote that I price-matched included storage fees.

I was searching on the internet and came across 1-800-PACK-RAT. I tried to find different rates, and when I found a better rate, 1-800-PACK-RAT was able to match it. Using them was convenient however there was no communication when they picked it up before they had transported. I was unaware when it got picked up from the first destination. They said the next day after it was picked up, they would charge me. They tried to charge me without telling me it was picked up, so I didn't have the money in there. Other than that, all the customer service representatives that I dealt with were good.

I used 1-800-PACK-RAT for storage and moving. It was a little cheaper than the other company. The website was good and easy to use. The driver was very pleasant and friendly. The move was on time and well done. There was no damage inside. So, it’s good. The only thing is that it was a little more expensive than I thought it would be to move it from one side of the state to the other. They raised the storage one time during my year and a half, but it's okay. In the apartment complex I lived in, they couldn't get the truck in there. I had to rent a truck, load my stuff, load myself on to a truck and drive to the facility, unload it, and put it into the container, which is a lot of work to do in one day. But it is what it is. Overall, it was a good experience. The delivery went well.

I got a pod and I had 1-800-PACK-RAT transport it. I liked the fact that the pod was metal and they didn't drag it. They lifted it. I also liked their price. I used their online and phone services, and the reps I got were always very friendly, good, and professional. A couple times, I changed the dates on some things, but they were always very helpful. The driver was also very nice and professional.

I used 1-800-PACK-RAT for a pod and storage. I booked it over the phone and the rep that helped me was very good. I got their 16-feet container and the size was just what I needed. The pickup and drop-off went perfectly. My experience was exactly what they promised. They showed up on time. I had ordered an extra lock and they brought that in. It was good service.

I was moving from California to Tennessee, and I contacted 1-800-PACK-RAT online and by phone to use their service. They were very helpful and their price was fair. The pickup and delivery were pretty seamless. I called in advance, and they showed up when they said they would. They are a good company to work with and I would recommend them.

I used 1-800-PACK-RAT when I needed to move from state to state. I liked that their pod was a little bit bigger than the competitors. However, they completely forgot about my order. They picked it up on time, but they left it at my original destination. They also parked it in a bad area, where it's unsafe and you can't see. I told them to come pick it up and move it. They said I had to empty it out then they would send somebody over. That was last Thursday, but nobody bothered to come. They're too busy and everything's on their schedule. They’d ask you to unpack then you call them when you're ready for them to come pick it up, but they'll pick it up two weeks later.

I used 1-800 PACK-RAT for moving and storage just from seeing a container sitting at someone's house. I booked a 16-ft container over the phone and the rep was great. The driver was great as well. The experience was excellent.

When I was looking for a moving container, 1-800-PACK-RAT's pricing was better than other companies. So, I booked with them. But then, I ran into a snag. I ordered an 8-footer, thinking that that would be enough. But as soon as they set it down, I knew I was going to need double that. So, I called to see if I could switch it for a 16-footer, and they couldn't get one to me before my move date. So, I asked for another 8-footer, and they said they wouldn't do that. So, I told them I'd have to cancel. The gentleman I spoke to said there would be a $125 cancelation fee, which I agreed to, but then I was actually charged $250. And their response for that was, it was 150 to bring it out, and it was 150 to take it back. But they never told me that. So, I wasn't real happy with them. If you have an issue with them, they're not easy to work with.

This is the second time using PACK-RAT. I used them for my first move about five years ago, and then, this time around, I ended up going with them straight out because I'd used you before and knew what to expect. You can't really get like a price until you call, which I’d say makes it difficult to sort of quickly have an idea of what you're looking at for cost as a whole. So, that was a little bit tedious because it forces you to call and to talk with someone, which in the middle of moving and coordinating everything, an extra phone conversation is time that I don't have.

I recommend 1-800-PACK-RAT. They recommended who I should hire to help me. It was excellent. They set me up. I should have double-checked my pick-up date at the end, otherwise, everything has gone as planned. The guy who dropped it off was nice, as well as the guy who picked it up. Everything's good.

The nice thing about PODS is they have a roll-up door in the back. So, you can utilize the entire eight feet, roughly, of the width of the container to put large things in, to put things in without trying to go through double doors. I went with 1-800-PACK-RAT this time, because PODS wouldn't come out to my area.

I saw a neighbor had Pack Rat's pods in front of their house and I had no issues during booking. They were just about the same price as anybody else and the customer service was very good. I got two pods and they were perfectly fine. They were about 16 feet and clean. There was a little bit of a learning curve on the doors, but I was able to figure it out. Overall, Pack Rat was available, convenient, and delivered quickly. I was able to get the pods within a few days. I'd tell people to go ahead with them.

We saw 1-800-PACK-RAT in the neighborhood. And we were moving from Florida to Indiana, so we thought we'd give them a call. Their customer service was good.

1-800-PACK-RAT moved us from New Jersey to Seattle. The move took a really long time, from the 11th to the day before yesterday. They delayed my pod twice and I had to pay for street permits so there was cost incurred to me because it was late. It was five days late, so it was $250 that they gave back to me. But it was like playing Deal or No Deal with them. At first, they offered me $125.

Everything was fine in my experience with 1-800-PACK-RAT. We were moving, so we rented a container. It got moved to our new address, and then it was removed today. The booking process was easy. When it came, it was fine. But then when it got moved, the guy clipped it while he was moving and he was lifting it, at some point. So, one of the corners got damaged. But he did tell me that we are not gonna be responsible for that because he did that. But other than that, the container was clean, and we didn't have an issue. It was an overall smooth process.

I moved from Pennsylvania to Florida. PACK RAT technically held on to my stuff for like a week, and then it showed up in Florida. Initially, I saw PACK RAT advertising in a Lowe's parking lot, and it said 50% off. So, that drew me in. When I got there, the 50% off was actually pretty deceiving because it was 50% off, which they don't show you on the billboard or on the side of the thing, but 50% off storage fees or whatever, like they were charging for months' rent, not for 50% off the overall. But even with that discount that didn't apply to the overall, it was still cheaper than using PODS or U-Haul.

1-800-PACK-RAT has been wonderful. The only thing is the people that are doing the mold remediation on my basement are screwing up. 1-800-PACK-RAT is not the problem. They've been doing great job. The guy that came and brought it was a lovely gentleman. I'm having to pay for an extra month, which is not what I had hoped. I just have to keep it in this month, October, and, hopefully, I can turn it back in on October. I don't want to spend more money, but you know how those things are.

1-800-PACK-RAT was awful and I would tell people not to use them. I ordered a pod from them for inside storage and they said they were going to deliver a unit to me. I also verified in advance that they could get that in my driveway. I described my driveway, gave them my address, and they said we were good. But when the driver got there, he said he couldn't get it up my driveway. He stayed for five minutes and left. I don't think the driver knew how to drive a truck. I ended up using somebody else who delivered the same day, was able to get in my driveway, kept their word, and I'm having great service with them.

We were moving from Midwest to the East Coast. We were googling around moving companies and comparing prices, and PACK-RAT matched all the prices and were able to drop off the container. That was a pretty pleasant experience, just having that for a week to pack up at our time and rate and then send it out there to the East Coast. Unfortunately, we had to move back, so we had to use them again to move everything back just a month ago. They price-matched other people's offers. That was really nice. The return charge was higher than we anticipated, but I wasn't in a position to negotiate because our stuff was held captive.

Everybody has been really nice. We checked into PODS and we checked into PACK-RAT and they have better prices. Also, when I checked into it, I told PACK-RAT I would call them and they waited till I was ready. PODS decided that they were going to keep pushing me for, "Oh, we can we can do this deal and you only have till a certain time." But PACK-RAT have been really patient and worked with us. The drop-off delivery guys were very good.

I would recommend 1-800-PACK-RAT. When I reached out to them, they responded to me immediately in the email, then they called me. Compared to that, when I tried to get ahold of the people at PODS, and all I wanted from them was a price per month for their container, I had to go through this long-drawn-out process. But with 1-800-PACK-RAT, it was really simple. Within a 15-minute period, we had everything set up and their price was very compatible to everybody else. Also, the driver I got was very polite. I'm still in the process of moving and they put my closing off, so I had to wait another few days. Most companies would have went ahead and charged me for a whole month extra since I'm going to have the container for a few days longer than I was supposed to. 1-800-PACK-RAT charged me but they told me to just pay day by day then. So their pricing is very reasonable.

I rented the pod online. But I also called 1-800-PACK-RAT because I needed to clarify some things. I've had to contact them a couple of times. Sometimes it's easy. All companies now use AI to take you through endless menu options. One of the pickups was two days late. They were supposed to pick up the pods up on one particular day and one was picked up. The other one was two additional days late. Dealing with their website when you're scheduling guaranteed AM or afternoon pickup. There's an additional charge, but it's a little difficult to schedule the drop-off and the pickup together. The website interface can be a little clunky. But they're helpful. They resolve everything there. Scheduling it is fine. But they should wait until you finish the schedule before they charge the fee and not restrict you from finishing the scheduling before you pay the additional fee.

I found 1-800-PACK-RAT on Google, and it was an easy thing to book. The website was easy to use. The unit wasn't in the best shape, but it's okay. It was clean and sturdy. The door lock is a bit rusted, so it's a little hard to get open and close, but it works.

My experience with 1-800-PACK-RAT has been good. We've had two other pods recently, and they've both been good experiences. We did storage to get our house ready to put on the market. And then we're going to be moving sometime in October. Our online experience was good. I didn't have a problem with it. And then the follow-up by phone was helpful too. Everything went off without a hitch.

We needed container and storage services and went with Pack Rat for the price. Their delivery and drop-off and talking to their dispatch manager were seamless. Our communication was always great and the containers were cleaned all out. There was one that was a little worse for the wear than the other three we had, but they were overall good.