1-800-PACK-RAT Reviews

Do not use this company. I ordered a 12 foot container and I got a 16 foot with a higher price. They overcharged me by almost 700.00. I caught that my bill was much higher and found out they were charging me storage fees even though the container was in my driveway the whole time. Then when I called for pick up they had the nerve to charge me a whole month's rent because I notified them one day after my billing date. So they pick up the container and could rent it out again and get double payment. Then they overcharged me for pickup of the container. I did get them to cancel the pick up charge after talking to 3 different customer service representatives. Bad company.

We were very pleased with the whole process of our move using Pack Rat. They were patient with all of my questions and answered them all any time I called them. Sometimes it was a little difficult when calling them as they were busy, but I could leave my number and they would call me back without losing my place in line. They called me back in a timely manner. The gentlemen who delivered the pod and picked it up in both destinations (we moved across country) were friendly, knowledgeable and professional. They called me to let me know when they were on their way, usually and hour's notice. They were on time as well. We had them store our pod at our destination for a few months and were able to go to the facility to get some things out of our pod. We recommend Pack Rat to everyone and will use them again if the need arises.

I will never use them again. Container been in my driveway near a month. I called them the next day after delivery and stated container were empty. They blaming it on the constant rain is why they haven’t came and picked up container. That my yard is wet but what about all the dry days in between? Not to mention container were not delivered on the day it were supposed to be delivered and I had to change my date for the moving county come and unpack me twice. This has been a nightmare. My second and last time using their service.

Because of their negligence, my move was disrupted and it cost me money. I lost a $150 deposit I had already paid to my movers, took off work, and wasted valuable time trying to resolve an issue that should have never happened in the first place. To make matters worse, I was placed on hold for over an hour on Saturday while trying to get assistance.

1-800-Pack-Rat has been the worst experience imaginable. I had a long distance move from Chandler, Arizona to Papillion, Nebraska. PackRat came to deliver two 16' empty containers to my home in Arizona, picked up the full containers, and delivered them to a facility in Nebraska where they would be held until I moved into my new home. This is where everything took a turn for the worst. My move in date to my new home, along with the delivery date for my containers, was 3/12 (and I had spent extra money to ensure those containers would be delivered before 12PM on that date). I got a phone call around 9AM on 3/12 stating that the truck broke down and is in the shop, but that they will still deliver my items by 5PM the same day.

I was given a quote and had a 16' pod delivered. I was filling it up quickly and realized I would need a second one. When I called for it, I was informed that there would be an additional charge of $1,500. After a 3-hr. phone call where I was transferred and put on hold and was refused to be put through to a supervisor and then disconnected. I was so frustrated I went out and unloaded the almost full 16' pod and called Pack Rat to schedule for them to pick up their pod I would no longer be using them. I kept thinking if they had come out and picked up the pod I would have been held hostage and have to pay whatever to get my belongings.

I would never use them again! When you question their “terms” they tell you, it was in your contract. A contract you don’t get a copy of so you have nothing to reference. They don’t communicate within their departments. We have the salesperson two phone numbers and specific directions for delivery. They called the WRONG number of the two and had NONE of the deliveries details we gave at the time of the reservation. We were charged extra fees we weren’t told that we would be charged. This company is out to rip you off! Stay away!!! They charged us about $300 more then we were quoted and when I called to get an explanation I was told, it was in your contract. I requested a copy of my contract. I never received a copy! If I could give them 0 stars or negative stars, I would! What a scam!

The day of the move they FORGOT about us. They had a 3rd party moving company show up Hours LATE to pack the pod. They Lied to us about where our stuff was at. Our stuff showed up several days late. We had items broken and they blamed us. Stating that there was no way the items broke while it was packed in the POD. We did not pack the POD, the movers did. The movers that packed the pod also demand us to pay them cash money to finish packing the pod. This was additional to the money I paid to have our stuff packed and moved.

Horrible crooks, who make things up as they go. Paid $2,500 to move from Florida to Michigan, and been paying storage 1st each month since. Finally ordered delivery for 27 Feb 26, heard nothing so called today to ensure time and day. I was told that my delivery was cancelled due to non payment on Feb 19th unless I make a payment today. (Again, never notified me.) After getting nowhere, I told them I would reschedule after payment. Shortly after, I received a call from the warehouse confirming delivery. He had no clue it was cancelled and would try to confirm if cancelled. These thieves then, attempted to charge my card again and threaten with possible late fees and lien on my property. It's their "policy" Kevin stated. No prorating. No resolution offered. Never Never Never use this company. Will be filing consumer complaints for violations of Truth and Lending as well as FTC, etc for interstate fraud and unauthorized access to my bank account.

My Texas‑to‑Florida move with Pack Rat exceeded every expectation. Sales met my price point, scheduling met my exact delivery dates, and the team even helped me navigate a rare Texas ice storm that shut down DFW for several days. Every driver placed the container exactly where I requested. I would absolutely use Pack Rat again and will be recommending them to anyone I know who’s planning a move.

Ordered a 16 ft pod, had to change drop off dates but unable to do it online. Wait time over an hour to contact customer service, then was hung up on without contact. Customer service does not exist at this company. I can't even get a refund.

I move from Long Island New York to Issaquah, WA . My experience is great, my driver is very nice lady Shannon, she delivered my shipment on time and especially unloaded my container in an exact location. I would give her six stars if I can!!

I used the service twice and was happy both times. The sales representatives was informational and patient, the drivers were professionals and the whole process went smoothly. I knew how each step would go, how much I would pay during the process. No surprises, no issues, I received my stuff the way they were packed in the container. This is a great service.

Horrible place. They did a ACH for the first month's rent. Withdraw with no notice and no date it was supposed to happen. Just $317 disappeared out of my bank account. When I called they said they do not give notification. Your notification is the scheduling confirmation from when they dropped off the unit if that makes sense. The first withdraw was on the 8th. I was ready for that but they took it out on the 5th. I was not ready for that. Called billing and they just ran me around with the anniversary date is the billing date thing. No other explanation. I will be getting my stuff away from them ASAP.

Great service for moving. We've used them for 2 moves now and used four 16ft containers for both moves. Great communication from the staff and the drivers are always cooperative in placing the containers exactly where we want. When full containers are delivered, everything looks exactly as it did when packed. Wouldn't move any other way.

I was given a quote to move from Las Vegas NV to Bradenton Fl. Because I needed same day drop off and pick up of the containers Pack Rat referred me to Zippy Containers. My quote was for 2,169.00 what I actually ended up paying was 7,086.68. The "containers" were actually a cage, which they promised me would be completely covered. It obviously was not since my furniture was covered with a black soot and there was considerable damage. And somehow I am missing a box, although they told me I was the only one that had the keys to the cages.

We had a storage container with them for one year. I scheduled for pick up on 7th of the month. They can't schedule pickup until the 18th of the month. My monthly charge set in on the 6th of the month. I talked to billing and they said there is nothing they can do to waive the monthly charge or even Prorate since I did call towards beginning of period. They didn't have any sooner pickup time. I don't understand how renting from them for long time, that they can't make an exception to pro rating the charge. Every other company does that, but apparently Pack Rat doesn't. I would not recommend using them for storage business. I used UNITS and they ended up being WAY CHEAPER!! Go with them, you will not be unhappy!

My experience with Packrat was awful. They gave me an anticipated delivery date, then delayed it, then on the date they delayed delivery to, the container never arrived, they never called to notify me of the further delay, so I had individuals scheduled to help me unpack who showed up for no reason. They never emailed, they did nothing, the container simply did not show up.

This by far is one of the WORST companies I have ever dealt with. I ordered three pods from Pack Rat and they were not delivered or picked up on time. The customer service department was horrible (if you could get them on the phone). They start charging you "rent" from the day you order the pods, NOT the day you receive them, so you never get a full 30 days! They guarantee that they will beat any other pods pricing, well I can guarantee- that is also a lie! They charge you to drop off an empty pod, they charge you to pick up a full pod, they charge you to move the pod from one location to another and then charge you again to pick up the empty pod once you are finished with your move! One pod for 30 days cost around $500. Make sure you read the very tiny fine print! I would NEVER recommend or use this company again!

We had a long distance move from Virginia to Colorado. Our sales rep (Dawn) was fantastic -- she answered all of my questions, worked to get me the best price possible, and made all of the arrangements to ensure a smooth moving process. Everything went exactly according to schedule. Our containers arrived in Virginia on schedule, and our belongings arrived safely in Colorado on the agreed date.

Pay attention to billing. They charged my credit card over $1,000 (3 times total) for 1-month of service! They duplicate billed me for the month, they billed me twice for delivery, and twice for some scam $99 "relocation fee". They owe me back over $500 as we speak. While the person in billing is responsive, she has yet to apply back the correct credits. That being said, the guy that dropped off the unit was super nice!

I have tried numerous times to contact and have spoken to Pack-Rat representatives over your fraudulently overcharging me for services and additional charges you added on for storage after Pack-Rat failed on their scheduled pick up commitment. Both pods were scheduled and delivered to my residence 05/16/2025. When I scheduled the Pods delivery and at same time, I scheduled the oldest Pod to be picked up on Saturday, 05/17/25 as per the customer service person scheduling, she said that would avoid any additional storage charges. At that same time, scheduling delivery, I scheduled the 2nd Pod to be picked up on Monday 05/19/25, also avoiding any additional storage charges. We waited up until 10pm on Saturday 05/17/25 and no driver ever arrived and no representative from Pack Rat ever called. I attempted and call went to message system.

I had such a good experience with 1-800-PACK-RAT that I ended up using them twice in the same year. The first time was for a big move to the east coast and the second was when I came back to the west coast, and both times they made the process simple. Their prices were a huge relief since they were about half of what PODS wanted to charge me. Everything from scheduling to delivery was smooth and on time, and the drivers I met were friendly and easy to work with. What really stood out was how stress free it felt compared to other moving companies I have dealt with. Each step was straightforward, no hidden surprises, and customer service was always quick to help when I had a question. It is rare to find a company that gives you good value and also treats you well, but that has been my experience with them. I would absolutely recommend 1800 Pack Rat to anyone who is planning a move.

I am a real estate agent in Maryland and handle Military moves. I ordered a pod for a client and set the account up in my name with my client as a contact for drop off. I paid for the pod on my credit card. Never once did they mention I would need my client to call to authorize the pick up. My client is now deployed and the new owner wants the pod removed. Customer service and management is absolutely horrible. They continue to charge my card with outrages fees. Packrat is very quick to get pods out. They did not follow drop off instructions. When you try to get a pick up time, the system will keep you on hold for hours. I tried to get the sales department, only to be transferred and hung up on. If you are active duty, please beware of this company. You have other options. The fees and service are horrible.

We've had NOTHING but trouble from day 1. We waited at our storage unit for a pod that never showed up. No phone call, no communication. Pod didn't come until 24 hours later due to a hole in the side of the pod to be delivered. Fast forward to delivery at the destination. Three calls to say their truck was broken down, hasn't gotten fixed yet, delayed deliveries and our hired help to unload waiting around repeatedly. Now we're on the fourth time we've been told their truck is STILL broken down and delivery is delayed yet another day. Exactly what did we pay over THREE THOUSAND dollars for????

I called prior to update my new delivery address, but the customer service rep only updated it for one of my containers, and not the other one. This caused poor communication, and delays with my movers, but the company did not care to rectify this issue. I would not recommend them at all!

I had an extremely disappointing experience with 1800 Pack Rat - specifically in the Philadelphia area. I scheduled 2 units for pick up and delivery in advanced over the phone and confirmed everything through the online portal weeks and again days in advanced. Every step along the way (2 drop off and 2 pick ups on each side of the move - total of 8 transactions) there was a delay. Sometimes I got no call no shows, other times I got called from the warehouses that my containers wouldn't be delivered or pick up for another day or more. I am generally very patient and understanding but even I got frustrated and angry when it felt like no one in customer service offered an apology or tried to do anything to help me. It was a lot of "nothing I can do" attitude. I was consistently on hold for an hour just to talk to a new person about the same problem.

Absolute trash company! They lie and then try to bill you for services you don't owe! Even my account shows a zero balance! They continue to bill a credit card that's no longer on file! If they continue this harassment, I will push back myself! It took me 2 weeks to get them to pick up my box and then they tried billing me for another month even after they removed the container. These people are the worst! I paid for the final move because that how it works.

Our move with 1-800-PACK-RAT went off without a hitch. They were a few dollars more than PODS, but we chose Pack Rat because their phone reps spoke English much more proficiently. Our move was from MN to IN. The container was dropped off on time, picked up on time, and delivered to our new home on time. Our stuff shifted around inside the container more than we anticipated, but that was my fault for not tying the load down more securely. Overall, it was a positive experience, and I would not hesitate to use them again.

BEWARE~ ABSOLUTELY HORRIBLE CUSTOMER SERVICE! I called for my container to be picked up before my next bill came out and they said I had to give 7 days notice PRIOR to be able to prorate it!! NEVER USE THEM.

Valerie had come back to pick up the container on July 31, 2025. She is so pleasant, professional, and polite. She is skilled at her job and is happy to explain if you have any questions. Thank you, Pack Rat, for hiring an exceptional employee. We will only use Packrat to move, and many friends have inquired about it, and neighbors. Thank you, Valerie, for taking pride in what you do. Thank you, kindly Dave & Debb.

Somehow Pack-rat assigned my container to another customer while it was still in my name and stored for about 3 weeks. I scheduled warehouse access days before it would have been sent to the new customer's requested date and on the date of pickup they claimed it was listed as empty. They broke the lock and or stole my items inside and I am currently in the process of trying to make a claim. Completely unacceptable and I will be inquiring about a full entitlement with the maximum of the insured amount.

The company was able to assist after receiving a complaint.

I had a pod originally with Zippy Shell which was bought a few times and ended up with 1-800-PACK-RAT. The unit was in long term climate controlled storage for almost 10yrs and about half of that time no one could tell me where my pod was located. Once I did have confirmation on its whereabouts I planned to retrieve my belongings. The pod was pulled for me on a specified date and upon arrival everything was trashed. I had paid a lot of money for climate controlled fully insured storage. I submitted my claim with photo documentation and all was denied, they were not at fault, as usual. I now have an attorney and hopefully I can at least have my items replaced. Save yourself the headache and go somewhere else.

This company is staff, customer service representative are not understanding of my situation at all. I had a stroke, medical problems, got behind my bill and now trying to auction off my stuff. They could care less helping me with my issues, they are rude and not understanding at all. I'm about lose everything I own cause they do not care about my situation I'm dealing with at the moment

1-800-PACK-RAT. I selected them for my first and last pod move. They nickel and dime you for everything. During the process of getting my business, I told them that I needed specific delivery and pick up times. This was due to the apartment complexes requirements for allowing pods deliver at their location. I was told that for each of the drop off and pick up times there was a fee for pickup and delivery. I paid the fees in advance $50 each for delivery and pickup at the loading location. I paid another $100 for delivery within an hour range and $50 for early pickup at the delivery location. Everything at the loading location was fine, on time, and their personnel was courteous. The delivery location was the total opposite. Five days prior to delivery I called to ensure delivery time on schedule. I have the dubious experience of communicating with Jimmy or Jamie, who informed me in no uncertain terms that delivery was between 8 am and 12 pm.

Happy to change my review if there is a resolution, but as of now, two-stars is all I can give. Starting with their customer service capabilities, you can only connect with someone via telephone, which means it's going to take 30-45 minutes on average to reach anyone. The representatives are very friendly and helpful but you need to carve out a lot of time when a simple chat would go a long way for simple questions.

Horrible customer service. Long hold times, no resolution. My pod was to be delivered on 7/9. I called this morning 7/7 to find out if it was in the area only to find out after 6 hours of back and forth that pod was still in its original location and hadn’t shipped. I made arrangements to be at my elderly mother's home to unload all for naught. No call, no pod, hours in frustrating hold times, callbacks from the company put you on hold yet again. Never again. Poor service, and I still don’t know when it might arrive in AZ. Which is kind of important, because I will have to return from Colorado incurring more time and expense. NEVER AGAIN. I’d give zero stars if I could

Worst experience with 1-800-Pack-rat!!! Had booked a 16 foot container for a long distance move from Redmond, WA to Mountain View, California. I was scheduled for the container drop off today (6/27). This morning I got a text from an unknown number saying due to driver call out, my service cannot be completed. Spent the next 6 hrs trying to get in touch with pack-rat to understand what was happening and what my options were. Explained to multiple people that I have to move out of my home no later than 7/2, and all that happened were transfer of calls without anyone helping me. Finally gave up on pack-rat and went ahead with other movers by paying lot more due to last minute booking. I am still not able to talk to someone at pack-rat about my compensation even after additional hours of calls. I am considering legal options on 1-800-pack-rat for making my husband and me go through this experience.

Updated on 07/01/2025: Called AGAIN today 6/30/25, was moved along to “dispatch manager”, waited ANOTHER 2 HOURS ON HOLD, NO ANSWER! This company is an absolute JOKE!

I hired Pack Rat to move my belongings from NH to GA. Container was delivered to my home in NH 4/25. Pick up in NH was 5/19 to be delivered directly to GA facility. Contacted to have container to new address in GA for 6/11. Received call late on 6/10 that container was still in Boston MA and would be priority to deliver to GA by 6/13 or 6/16 the latest. I closed on my new home on 6/12 and finally received container on 6/19 at 9pm. Both drivers were extremely pleasant and polite. Customer service is severely lacking and I would not recommend them at all.

Booked date of 03/19/25 for a long distance move from Colorado to Florida - One 16ft Pod. Scheduled delivery of on the of 30th of May. After rushing to pack the pod for the long distance move to Florida to meet our deadline and making sure with customer service that they could pick up on 06/06/25 and shipped with the timeline of 10 business days. On the original pick date, I logged into my account and seen that the pick up date changed to 9th without my knowledge.

At first, our experience was great. We had a pod delivered, filled it and had it put in storage until we make the move to our new house. We decided to get a second one. This time, the experience was horrible. Once again, we specifically stated we needed the pod as far over in our driveway to our neighbors house and near the doors near the grass by the fence. The female driver that came out to Marrero, LA around 1:30pm not only ignored these instructions, but when I pointed this out, she was rude as hell and refused to adjust the pod at all.

I recently scheduled a delivery with Pack Rat for 6/2/25 and received a confirmation email with that date. The container was for a client’s home renovation, and everything was planned around that delivery.

Our recent experience with this storage company was frustrating and completely unacceptable. Despite paying extra for an AM delivery, our storage pod never arrived on the scheduled date. Even worse, we received no communication about the delay—not a single call, text, or email—despite multiple confirmations that it would be delivered on Saturday. I spent over an hour on hold across two calls trying to get answers. Eventually, I was told the delivery had been rescheduled for Sunday without any notice. We were promised follow-up updates that never came, and astonishingly, no one from the company was able to reach the local delivery branch the entire day.

Nice initially to get the sale. I called the company for pickup and they told it would be 3 weeks before they could pickup the container, then another 10 days once it's picked up. Who can wait that long for their items? Please do not use this company if you want your items anytime soon. I've been moved for 2 weeks and still have to wait another 2 weeks to get my items. Save yourself this headache.

My container was supposed to arrive between 8am-5pm. It showed up at 6.10pm with a man who was clearly in a bad mood and couldn't care less. With a cigarette hanging out of the side of his mouth, he said the container wouldn't fit. It would have, there was no reason whatsoever that it wouldn't have, he just wanted to get home and didn't want to deal with it.

The employee who came to my house, Pete was kind, helpful, courteous, knowledgeable and sincere. I would give him a 10+ for his service. A great representative for Pack Rat. They are lucky to have him as an employee of the company.

Do not use this company!!. They delivered the container on time. (With holes covered with tape). And took my $4,000 right away. Had it all set up to drop off the week we moved. They told me their truck broke down so it would be 10 days late getting to me. So no better furniture for 10 days. Great. Was also told The price included two guys to unload. That was not true never happened. Was supposed to pick it up the following Monday. It is now Thursday and it is still sitting in my yard killing my grass. Next time I will hire a mover. This company is Garbage

I hired Packrat to move my belongings from Colorado to Arizona. As part of that process, they also included adding on the people to load and unload the pods during my initial phone call. The loaders were nice but did not take care of my belongings. Packrat has denied my claim of damages (including brand new furniture damaged). Packrat as a whole not taking responsibility for damage to items that were loaded by people as part of my agreement with you is not good business. I would not recommend and would use another firm to move belongings if I had to do this over again. The Packrat drivers that delivered and picked up the pods were wonderful and very courteous. That was the only good part of my move.

If you plan on receiving your pod when they told you, you will be extremely disappointed because they are not forthcoming in this respect. The customer service had an attitude and said my delivery could be another 3 weeks because they had a truck out of service. This is THEIR PROBLEM, NOT MINE! DO NOT USE THESE PEOPLE. They DO NOT understand logistics, customer relations and should not be in business!

The quoted me $5145.00 minus the $500 deposit for transportation and then turned around and charged my credit card $5221.11. Almost $600 more than the quote. Waited on the phone for 2 hours and passed around 3 times until their office closed without resolution. Even a supervisor sent me to another agent that never picked up the phone.

So far so good, the driver Xavier came from Orlando and dropped my container this afternoon. He was very nice and professional. We shall see how it goes with the moving parts of it so to speak. Thanks.

Our initial customer service rep was very helpful, promised to beat any other container quote we received (and did), and when we decided to go with Pack Rat, happily assisted as we made various changes to our drop-off and pick-up schedule. Container was delivered on the day they said it would be and we packed it up. Everything seemed to be going great. They came today to pick up the container, as promised, but I was extremely disappointed to come home after work to find a huge divot in my driveway that wasn't there before. Not something I need as I'm getting ready to put the house on the market. Our container is on the way to Texas now and we'll see how the rest of our experience goes. This was a very frustrating and disappointing event after what had been to this point a positive experience.

This was the first time using 1-800-PACK-RAT. I was pleased with the price, the friendliness of staff and service. The size was perfect as I was able to fit all our household items and did not need to rent a moving truck. I highly recommend 1-800-PACK-RAT for Local or Long Distance Moves.

I moved from Colorado to Florida. I called PACK RAT and gave them the size of my house, the number of rooms and the items that were going to need to fit. They recommended the 16 foot. I was in Florida working, when I returned to pack, the container was too small. They could not get me another container before I to leave; the house was sold. I ended up leaving a few thousand dollars of furniture. Then when the container was too small arrived in Florida, I received a call that they would be there before 5:00. I had movers lined up. The driver never called and did not show up until 9:00pm.

Used service for cross country move. All invoices paid and proof of zero balance in 2022. In March of 2025 (3 YEARS AFTER THE FINAL PAYMENT) the credit card on file was fraudulently charged $306.38. No notification to customer was made prior to fraudulent use of the credit card. No invoice was mailed or emailed and were told by a customer service rep that "we do not issue refunds." We then called again the next day and it was impossible to get anyone by phone. Transferred 3 times and ended up at voicemail. No call back. Have no other choice but to report the fraud, contact police services to report theft, and we will pursue litigation. BEWARE! Scam artists and frauds stealing money from cards on file.

I wouldn't recommend this company. Filled out for a quote. They offered 50% discount for the first month. Never received that. Can't get in touch with a agent by phone. Next month no went up. Got a email stating 3rd month will be going up again. Again phone number when called says, "You're an international phone number" and hangs up on you.

AVOID 1-800-Pack Rat Moving Company at all costs! Buyers, be aware! You cannot expect satisfying service from 2 out of 5-star fraudulent businesses. **Awful Experience with Pack Rat – A Complete Scam!** Because of my awful business with the fraudulent Pack Rat moving company, I feel I must WARN OTHERS before they make the same mistake. The most infuriating part is that my delivery was delayed by an unbelievable 10 DAYS despite various promises made by their sales team when they got my business. I genuinely hope I worked with PODs and saved the hassle.

Packrat was the worst experience for us! Kept giving us a runaround about pricing and monthly fees. The pod isn't even in our possession anymore and they are still trying to charge us monthly rental fees. I had to close the checking account they were debiting from just to make the charges stop. They took money out once and when we tried to get a refund, they refunded our money back to a different person's card. Then told me they couldn't reverse the charges unless I could provide them the card number they refunded to! Why would I even have that card number?

Ponca City storage sold my stuff yesterday and I just got a email saying pay my storage asap so I emailed them right back. Told them I would be up in the morning and then I called. They told me they sold my stuff. By Oklahoma law they did not send me a notice saying, "Pay or your stuff is getting sold." At ten am they broke Ok law. I have all communication with them in written so I called my lawyer in Ponca. I have two of them there. There will be lawsuit filled unless I get my stuff back and I mean all of it. And I have your money too. So you take my money and give all my stuff back and will go our own ways. If not I will be filing a law suit. This was handled all wrong. Pack Rat storage in Ponca city Ok was wrong.

They eventually helped me find the right locks and the locks seem secure. I am still not very happy about my experience. It would have been better if they either provided the lock for sale, shown me a photo of one or at least advised me the very specific size and shape of the lock that is needed. These locks are very specific and it can get expensive and time consuming to buy several locks that don't fit before you figure it out.

Absolutely recommend this company! I was coordinating a move for my elderly father from out of state. Everything about this process from the quote to the final return of the POD went exactly as expected. Their team was 100% professional and communication was excellent as well.

I will not be using this company. I had everything ready and called to ask one simple question: if the driver would alert me when en route. Told the representative "Becky" that I was waiting for one thing before I wanted to book and that my date might change. She tried to get me to giver her Credit Card info over the phone and I wasn't confident about doing that. No big deal. I kept the browser window with my quote open. When I returned to go ahead and finish booking, that wasn't available anymore. My quote disappeared?? I did get an email and when I click on the email link it tries to send the user to an insecure site...no SSL certificate?

Updated on 12/12/2024: I am following up on my previous review because I thought I just updated my review with additional commentary, but what happened was this website said my issue had been marked as "resolved." It is far from resolved and I can't find a way to fix this. I just wanted to add an update about getting a call from a woman who only left me a general, waste of time, 800 number to call her back on. She did not leave a direct number. She implied she had tried to call me yesterday with the usual smoke and mirrors. It has been almost a week and this is all I get. This is actually criminal.

From start to finish: initial call to get information to the delivery of 2 containers, pick up of 2 containers, delivery to final destination of 2 containers and the pick up of same, we had very good customer service, friendliest drivers, great company to have for a long distance move. It was a pleasure to do this kind of business - nothing went wrong. We packed it, they shipped it and it arrived on time. Excellent!!

I ordered a Pack rat to store and move my belongings. I first used the storage unit to store my unused things while the home was on the market. Three weeks after loading my things into the storage unit, I opened it to add more things. There was a musty, moldy smell coming out of it. My things were wet. I took pictures of the DUCT TAPE Packrat used to repair the damage to the ceiling, and it was recklessly installed. Upon further inspection, you could see daylight out of the side and the bottom piece of metal was rusty. It was pure negligence for Packrat to deliver a storage unit that leaked. ADDITIONALLY, PACKRAT HAS DECLINED THE CLAIM I PUT IN TO COMPENSATE ME FOR MY DESTROYED FURNITURE AND BABY ITEMS.

I used Packrat for my storage needs for my move in Lawrence Ks. Mika ** was excellent. She got our storage delivered and placed in a very timely manner. We had some last minute challenges and Mika helped my family out tremendously in handling those challenges. She went above and beyond. Would definitely recommend!

Rented a large POD and while in storage POD leaked destroying the back portion of the unit and caused black mold on my furniture. When I made a claim which I did pay extra for insurance. I was offered a small amount for the items destroyed by water damage and black mold. I had video of the water pouring in and all the items with water damage and mold. This company does not stand behind their promises and I will never use this company again. It took them over 90 days to send me a claim that would not even cover the cost of hauling away the destroyed furniture. DO NOT USE THIS COMPANY....

Terrible communication, punctuality, customer service and pricing. Initially went with Pack Rat because it seemed competitive in pricing compared to other companies. Easy to book online, however when it comes to delivery and pick up they drop the ball. Ok delivery they said our window was until 9pm. It was getting late so I called to check on deliver, was reassured that it was en route and I would receive it. At 9pm still no delivery. Called and was told the driver had reached hour limits and couldn't make it. No communication from anyone. Also, my movers had to be rescheduled because the pod wouldn't be there on time. On pick up, same story. Never arrived. Called to check and was told drivers go until 10pm so be patient. No show, no call. So unprofessional.

This is one of the worst experiences I've had to deal with in a long time. Requested the pod be placed with the door facing my house. When Driver came (very nice young lady) she explained that if it's coming from the warehouse it can be placed like that but it was coming from another job so the door will have to be placed facing the street. To turn it around it's a extra 100.00. So basically I have to walk around with my walking cane to carry the items to the pod instead of straight in from my garage.

We highly recommend 1 800 PackRat! We used them for a long distance move. From the initial call to the final pickup, it was the best way for us to move. Packing and unpacking at your own pace, was really easy.

If you are going to try to get ahold of anyone at this company, be sure to set aside a minimum of an hour. Probably an hour and a half. The soonest you can schedule a pickup is 2+ weeks. If someone tells you they are going to call you back, don't believe it. And if you have to talk to anyone in scheduling, be ready for Grade A condescension. When all is said and done, my stupid decision to use this company is either going to cost me a couple of grand or all of the stuff I put in the container will be destroyed because I can't get a pickup of the container. Avoid at all costs.

The worst moving service I have ever used and I’ve moved 32 times in my life. Many of those moves cross country. I wouldn’t wish this company on my worst enemy. Pay the extra money for the competition. Trust me it will be worth it. I have $15,000 dollars worth of items fall out of the truck due to their pick up guy not checking the doors before loading. I put in the insurance claim (mind you I paid for the extra insurance because I know I had pricey items) and they denied it because apparently it’s not their fault. I had to meet this man on the side of a freeway with the key to properly secure the door that would have took 5 min to check before loading the pod. Their driver apologized and let me know I could file a claim because he didn’t know how long the doors were open or if anything fell out and didn’t let me check since we were on the side of the freeway.

Awful company. If I could give them minus stars I would. Promised to be delivered on 16th of month. Delayed. Promised 17th. Delayed. Supervisor promised Oct 19 at latest for both. I just got a call now it’s Oct 24th. Rude behavior. No returned calls. DO NOT use this service.

“I had the absolute worst experience with this moving company! I was relying on them to deliver a POD for my move, and not only did the driver show up late, but he was completely disrespectful and unprofessional. He just up and left without even telling me that he wasn’t going to drop off the POD! No communication whatsoever! I was left waiting around with no idea what was going on, and when I called to speak to the manager, he was incredibly rude and egotistical—offering no help at all. It’s already a nightmare trying to move in Philly, and I had reserved a permit, arranged everything, but none of it mattered because nobody bothered to give us the correct measurements or instructions. Their lack of communication completely derailed our move, and we were left scrambling. If you want a headache and a disrespectful, unprofessional service, then sure, go with this company. But if you value your time and sanity, steer clear!”

It's unbelievable all of the drama I have been through. I'm a current customer and they literally have made up rules and prices as they go along. & rude is an understatement! I've repeatedly requested an itemized invoice to see what they're charging me for. I swear fifth grader could have probably done better than they did. This place is shady & they are practically holding my connex for ransom until I pay these BOGUS INFLATED CHARGES! Tell me why they don't pro-rate the connex rent, or perhaps that's more lies.

These guys are amazing. Just completed my move from CA to TN, 4 containers in all. They were very flexible in my changing dates, and adding containers. Highly recommend. They were the best price around too.

This company doesn't even deserve one star. They were absolutely horrible and unprofessional. The man they sent to pick up the pod was extremely rude and unaccommodating. The pods have holes all over them and are disgusting. They made My Mother and I wait all day with no time window. They refuse to pick up the pod when we asked them to and we had no idea of when they were coming. I've dealt with other pod companies before, but this is by far the worse. This pod sat on our driveway for a week and the drivers were rude and wanted to rush so they could get on to the next job.

We utilized Pack-Rat for two different cross country moves, and I am so glad we did. Their level of expertise, professionalism, and customer services was unmatched. From the initial contact for scheduling the empty container, up through their picking up the empty container once it was unloaded was so smooth and painless. Thank you, team, Pack-Rat!

1-800-PACK-RAT customer service is great. I’ve spoken to at least 5 of them in the past 2 weeks and nothing but great service. The driver however is a freaking genius in every worst possible way. I’ll let the photo speak for themselves, but he did say that it was the only way to deliver the pod. His supervisor stated it was up to the driver's discretion on how the delivery the pod.

We were with Red Rover and they bought out Red Rover and we did not have time to research another company so we kept our containers with them. As I am typing I am fighting them for delivery of MY items which are paid in full with email confirmation and I have been on hold for 1 hour and 30 minutes! I WILL file an official complaint with BBB. They are unprofessional and fraudulent in their business dealings. I pray I do not have to sue to get my household belongings back! DO NOT USE THEM!!!! NO STARS

My experience with 1800PACKRAT was nothing short of a nightmare. It was a classic bait-and-switch, with empty promises and a complete lack of accountability. Just to be clear, I am in Northern NJ. I placed an order for a container that was supposed to be delivered on a Monday. I took a day off work and waited at the property all day, only to find out at 4 PM, after an hour of waiting for a callback and then another 30-minute hold (rendering the callback pointless), that the delivery was rescheduled for the next day. No notifications, no warnings, absolutely nothing to let me know in advance!

8 ft container was delivered 8 days late because THEIR truck broke down and needed repair and parts ordered. I understand this can happen, but THEY ONLY HAVE ONE CONTAINER DELIVERY TRUCK evidently in Des Moines Iowa area. Because of this, I would not use them.

If we could do it over again we wouldn't choose this company. My grandma ordered one of these pods as she had a stroke in January and her and my mother needed to start clearing out her house as she was no longer able to be mobile without a wheelchair or walker. The drop off went smoothly and everything was good as we started clearing out my grandmother's house however she passed away in March of this year. We determined that we were going to sell the house so we continued to clear it out and we even ordered another Pod that was delivered in April. Again it went okay the driver took out a bush and ran over some lighting but we decided not to complain much as we were selling the house and just needed to clear it all out as we had a deadline to follow.

Packrat was absolutely SUPERB. Courteous and knowledgeable professionals abound in every department- including sales, scheduling, billing, and the drivers. Everyone was helpful and nice. We even got some money back due to a misunderstanding. The ability to store our two units in air conditioned warehouse was great! Lastly, the five-day gave period gave us time to unpack our units, and we saved one month’s rent! Packrat blows away the competition with super service and great prices!

The absolute worst experience from start to finish! Lies on quote, lies on scheduled pick up date and, lies on scheduled delivery date. What is the point in planning and paying in full upfront (company requires) for a long distance move to only have the worst customer service. This unorganized company, specifically, has employees that give two different stories on my belongings regarding dates and money. I would never recommend a company with such poor composition and structure to anyone. If one wants the worst moving experience, choose this company because they will for sure find some way to make it that way. I will never use this company again! Thought that this would be a great experience when in fact it has been the worst!

We used the company to move from Pasadena, MD to Fairfax, VA. Our initial move was stressful. They delivered the wrong size containers at the wrong time and that had to be fixed. The move to VA was horrific and one of the most stressful things in my life. The date and time was set for weeks. They did not deliver them even close to the time or date and cost us thousands in moving fees. When calling to discuss it, they hung up on us.

Terrible company. They employ 295 employees and there's 56 PAGES of complaints on the BBB site. Drop off was fine, then no pickup on the agreed date, and not even a phone call when they no showed the next date. Meanwhile, I have to move out. Basically that Packrat container will still be there when the new occupants move in. God only knows what kind of problems this may cause. Meanwhile, as typical of 'mom-and-pop mentality' businesses, they don't work on Sundays. That's right, a moving company that doesn't work on Sundays. And if you think complaining to sites like the Better Business Bureau might impart any kind of consequences on these incompetent businesses, think again.. BBB rates them as a+ despite, once again, 56 pages of complaints. Will never use again.

Absolute worst. Stay away from this company and stick with Pods. I placed an order to be delivered on a Thurs 3 weeks in advance. The Mon of, I receive an email confirming my order. Thurs morning I decide to call for an estimated time of delivery. I'm told the order was rescheduled for the day after without my knowledge. No email or phone call. The next day, I decide to check the order again and guess what? It was rescheduled for Sat. I call and all I get are reps stuttering and can't give me an answer. I'm transferred to the "scheduling dept" when someone said he'll reach out to the warehouse. That was a waste because conveniently no one answers. So I cancelled the order and place an order with Pods.

1-800-PACK-RAT refuses to compensate me for damage to my furniture sustained while in their care. My hardwood bed frame and television, which were properly packaged, were irreparably damaged when being moved from FL to CO. Packrat quotes “normal shifting” to escape financial responsibility. Order number available upon request.

The sales team told me my cross-country move would take 2 weeks and the pod would be delivered on July 1st. My wife and I ended up packing quickly to meet the tight pickup deadline. The pod didn’t leave the city of origin until July 1st and arrived a week late. We felt the contract was not honored since the pod literally sat at the original location for 2 weeks while my family was without our stuff in an empty house for a week.

Where is my pod?? Will it ever arrive? Lies.. This is all you get from this company! Horrible customer service. Rude and disrespectful employees. I've been waiting for my pod to be delivered and it's been almost 48 hours since it was supposed to be in my driveway and NOTHING! You call and get no real answers. They send Texts that are total LIES. It's been 2 weeks with nothing in my new house. I chose the date soonest for delivery at the time we booked it and they still couldn't get it right! Hold times on the phone are a JOKE! I've had 3 delivery windows and nothing. I got a text saying the Driver was past their max drive time and had to stop. Ok but at that point you were 2 hours from my house so why has it been 14 hours and I still don't have my POD! I just want my belongings! RUN AWAY DON'T EVER USE THEM!

I had a negative experience with 1-800-Pack-Rat from beginning to end. Their drivers were rude and inconsiderate and their staff did not find value in my time or my inconvenience. I definitely would not use them again and would advise anyone to look elsewhere.

My overall experience with Pack-Rat was mixed during my recent move from the west coast to the east coast. The worst part was the extreme difference between Pack-Rat's originally quoted price & what they actually charged me -- I was not anticipating such a steep increase! I initially chose Pack-Rat over PODS due to their much lower quote, but what I actually paid ended up being significantly more than the PODS quote. I was fortunate to have enough money in my debit account at the time the final Pack-Rat payment went through, but it would've resulted in overdraw charges from the bank if not for the happy accident of my having put extra money into my account for another purpose.

HORRIBLE EXPERIENCE. Their storage containers are NOT rodent-proof. We opened ours periodically over the 6-months we rented ours (from October 2023 - April 2024) but in April found NUMEROUS field mice nested in our container that were not there, to our knowledge, months prior. We have never had a mouse in our house so this was surprising; people invest (at $250 per month) to rent these to obviously store things that mean something to them - not to have them scratched, soiled and chewed = RUINED = by rodents. Their cistomer service was HELPLESS as was their "CLAIMS DEPARTMENT". We supplied numerous pictures of the actual mice & their nests as well as the damaged pieces of furniture yet they denied us twice. We appealed their decision the first time only to have to denied a second time. I am starting a class action suit. DO NOT. RENT ONE OF THEIR CONTAINERS = you will be sorry you did.

The facts: we booked for an interstate move, with Packrat committing to both a pickup date and time window along with a dropoff date and time window. The day-of pickup, we hear nothing and have to wait through multiple hours of PackRat hold time and phone calls to eventually beg someone to come pick drop off a container 2 hours after our initial window. We had to pay the movers extra for this time. We get an email a few days before our scheduled dropoff (across the country) that the new delivery date is 7 full days after the initial date. We again have to call, micromanage, and finally found someone 3 levels up who was able to figure out how to get a driver to take it across the country. Pickup of the container was at 7pm after an initial 10a-2p window.

Pack Rat does NOT deliver to 97% of the USA! They will not tell you where they deliver to if you change your destination. I spent hours on the phone just trying to find out where they will ship containers. They are helpful about quotes, but once the container is delivered, customer service is gone! I would have been better off paying a moving company!!

I've been sitting in TX awaiting my pods. Got charged $700 for additional month of storage. No indication in my customer portal that my stuff left Charleston and arrived in TX; so I called them to ask when I can expect my stuff in TX. Turns out my stuff HAS BEEN in TX FOR A WEEK as of today. Their response to my request to refund the $700 - It's MY FAULT for not calling!! Why have a customer portal if I can't depend on it being updated that my stuff made it to its final destination? They were quick to charge my credit card and send me email of that charge! But they can't send email or update the customer portal to tell customers the location of their pods. UNSAT!! I am now looking into a class action law suit against them. I will take on additional people when I set that lawsuit up.

Updated on 07/18/2024: I had major problems with this company getting my container picked up and delivered to my final destination but luckily this all got resolved. However, it's been about a month and I got an email today saying that they charged me a big chunk of money and I don't even know what for. It was the exact amount that I was refunded previously and I was told that I wouldn't have any more charges after the refund was issued. I am so frustrated that I keep having this many issues with this company. Stay away from this company at all costs, it just isn't worth the hassle you'll go through to save a little bit of money. Someone better reach out to me so we can get this issue solved.

In a word: awful. Issues with pricing, pickup and terrible wait times. I was nearly charged $1400 on a $650 quote and had to fight it by requesting call logs! Even after it was clear I was being swindled it took nearly 2 hours on the phone to get the price honored that I was quoted. On top of that I scheduled pickup for today and have called to check if it is happening and was told yes, and it's nearly 9 PM and no one has picked up my container yet! Still on hold now waiting for some response.

They rescheduled initial delivery and pickup with zero notice. When I called customer service, they couldn't help and would transfer me to a northern department. Five times I was put on hold for 20-30 minutes to be transferred and each time I'd get hung up on before the line was answered. When I called back I was told that the department that they were transferring me to was busy and it's close to closing time so they are just hanging up on calls. Currently in process of hiring a U-Haul and moving everything out of the pod and into a truck. Pack Rat is a garbage company, horrible service, a complete rip-off. Will be filing with the Better Business Bureau and filing a chargeback through credit card.​

I booked with the company a month before my move out date with their moving container. A day before my move out date, I called them to check if everything was going as scheduled, and they said yes. The next day I get a text from the company that I won't get my container. I had to move out the next day of my settled day. The company didn't care about my issues and had me waiting for extra 7 days. I called different companies, but since it was 1,300 they couldn't offer me a reliable date for the service. I was kicked out the apartment with all my things and had to rent a storage unit. Never again using this company for nothing.

Booking, delivery, and pick-up of the containers was fine, and they quoted us a much more reasonable rate than the competition. They were even flexible when we realized we would need a larger second container than what we had reserved. But let's talk about the drop-off... We were told that the containers would be delivered to our new home on June 20th, so we planned to sleep on the floor for two nights. On June 19th we were notified that the containers would arrive on June 24th. Then we were told June 21st. And on June 21st we were told June 22nd. Long story short, we're in limbo, still sleeping on the floor, and can't hire help to unload the containers because we don't know when they'll arrive. We've spent hundreds on restaurant food because we're not going to buy new cooking equipment... We will absolutely NEVER work with them again.

We had a container delivered to our driveway when our basement was being gutted & remodeled (A long story… unplanned and expensive… We had a flood the day my husband had unexpected triple bypass surgery; flood resulted in installing a French drain, resulting in the basement needing remodeling). Renting the container was very easy, and the online communication was smooth. Our first issue was with the man who brought it and spent an inordinate amount of time leveling the container, which was significantly tipped when he left. So much so, that the door slammed closed each time we opened it. It would have been better if he hadn’t done anything. Since the container was mainly for our furniture, we let it go.

JUST A HEADS UP: BE SURE THEY WILL DELIVER EXACTLY WHERE YOU ARE MOVING! The first half of my experience with Pack-Rat was great. The pod was delivered on time, clean, and with enough room for all my belongings. I was moving 2 and a half hours away and had a gap of a few months before I could be in my new house so the pod seemed like the best option. Here I am 3 and a half months later in my new house with only a suitcase full of clothes and an air mattress! When it came time to deliver the pod, Pack Rat said they "do not service my area." I even offered to pay extra for the 2.5 hr drive, but they refused. (I thought they transported these things across the country! What's 2.5 hours?) Now I have to find time on my days off work to drive across the state and unload my pod into Uhauls. I would've been better off putting my furniture into a storage unit!

Wasn’t dropped off until 5 days AFTER delivery date. Then was not picked up to bring to new location until 3 days after scheduled date. Final pick-up date was scheduled over a week in advance… and go figure we get a text the morning of pickup stating they wouldn’t be able to pick it up. VERY unreliable. Esp when moving dates are accepted to be met/have to be out of house by closing date etc… but you have a huge storage container with all your belongings stuck at old location and “there’s nothing they can do about it”. To happen not once, not twice but all THREE times… zero discounts or refunds offered either.

This was a bad idea. I should have done some research but I was grieving my recently deceased dad and the man on the phone promised things and I in my vulnerable state believed him. They have overcharged me a few times, won't explain what they are billing me for, have yet to reverse the extra charges they pulled a week ago, charge rent for when they are moving your items and you can't access them for you are paying for the transit at that point. Take a deposit but don't explain what it is for, tack on "fuel fee" randomly (although they do take it off when you point out that wasn't in the quote, they still do it, which is shady). AND you can't locate your container once they pick it up. My items were picked up almost 2 weeks ago, I wonder if they will ever show up...I don't have faith in these people/company at all. Don't use them.

Horrible Customer Service. I requested a quote twice over a 30 day period. Only for the website to advise me to call (followed by emails). They assigned two separate agents/reps (one being Mimi **), but they never answer or return phone calls. So I tried AGAIN (3rd attempt) to get a quote. Got a lady on the line, who started off good, but then become rude when I advised her I did not need to list out every item, but needed a quote for a 1bd apartment. Quoted $5k.

Buyer beware of 1800packrat.com! The customer service is terrible, and the wait times are outrageous. Even if you schedule in advance, they will ignore your preferences. You get what you pay for with them. Save yourself the hassle and spend a bit more on Uhaul or a professional moving company.

This is the Worst Company!! Don’t trust them when they tell you when to expect a delivery or a pick up of a container. They have lied about both and caused us so much stress. They have also charged hundreds more than they quoted. I have been waiting all day for the container filled with all my things to be delivered, I called and was reassured that they were coming today. They said it might be as late as 10pm, well it’s 10:30pm and it’s not here. I had hired movers to help unload at 8am tomorrow morning, but the container was Never delivered so now I have to pay the movers for their time! And who knows if they’ll have time to unload when it eventually arrives! Pack Rat did this on the pick up end too, and didn’t pick up the loaded container when they promised and our apartment threatened to fine us for leaving the container too long. It’s been an utter nightmare dealing with this company.

Run away!!! I had my move all set up and when I called to confirm everything right before the move, they now decided they no longer are offering same day pick up and drop off and they can’t drop it off at the designated spot. They told me my only option was to cancel, so I tried to cancel and suddenly they have a $250 cancellation fee. When I booked the move they told me there was no cancellation fee. I asked to speak to a supervisor and they charged my card while I was on hold. I should have listened to all of the TERRIBLE reviews.

This company is a scam, fraud, worst experience I have EVER had in one of the most stressful times. First they delivered the container, no problem, then called the night before to tell me they won’t be picking it up because their truck is broken. Yes beware in the state of Iowa they have ONE truck. So my stuff was supposed to be delivered 5 days late. They just called to tell me my stuff still has not moved and now the forklift operator is broken. I will now supposedly get my stuff 12 days late. Can you imagine? Family of 6 with our whole life being held hostage by pack rat. They even charge me $25 for changing the delivery date. They are making a “note” to not charge me the additional month for having it when I DON’T EVEN HAVE IT! I wish I did! This company is horrible do not do business with them.

Fraud! They took my payment and no one ever showed up at my house to drop off the 16 ft. container portable storage. I had moving company scheduled for the day and I had to cancel with them and now I have to rush to look for other solution and I’m moving!!! When I called couple of times trying to get an update on my order, they kept telling me driver is in route. Lies! Be Aware with this fraudulent company, do not waste your money and time. - Frisco, Tx area

Worst experience. Called yesterday for a quote and set up delivery and I got a promise from a gentleman who promised that the container would be delivered sometime Monday then received a phone call on Monday morning from one of their drivers who stated it wouldn’t be delivered until Tuesday, so I canceled my Reservation. Will never use them.

We just moved into Ford's Colony, Williamsburg, VA. Our house has a very steep and curved driveway. We were nervous about how to get the pods in and out. We should not have been. In total we had three pods and three different drivers between delivery and pickup. All three were great. We couldn't have asked for more professional, courteous, and careful employees. The driver that came today (5/16/2024) was particularly careful about overhanging trees and everything. Shannon, the driver we had yesterday, picked up two pods and was also careful, cheerful, and professional. My wife and I would recommend Pack Rat to anyone needing long distance moving. Thank you.

Oh my goodness!!! 1-800 Pack Rat made moving as stress free as possible. Reasonably priced and so easy to work with on drop off/pick up on both sides of the journey!!! I would recommend them to anyone!!!

Do not engage with this company. They are a bunch of idiots. They ruined my yard when the picked a container. And now, they're telling me to call their 800# to file a claim which according to them will take at least 90 days to process. These people does not know what they are doing and very irresponsible and does not have common sense. Stay away from this company! Total idiots!

EVERYTHING from start to finish was handled exactly how I expected it based on the guidance provided by the customer service rep when contract was made. In addition, professionalism was exhibited throughout the ENTIRE process. Thank you! Highly recommend this company. 8x8 pod fit full size sofa and all contents of one bedroom apt. Easiest move of my life!

Do not use this company. They don't know where your stuff is and can't even deliver your pod. Terrible customer service and they can't actually help with anything on the weekend. Any other company is a better choice than working with these guys. So much time and money gone.

Dealing with Pack Rat was a very good experience up until my when me container was supposed to be delivered to my new house. The original drop off on 2/20/24 at my address in IL and then pick up on 2/26/24 went just fine. However, I received a call from pack rat on 2/4/24 stating that my container has been delayed. They told me that the driver that was supposed to drive my container down to Florida bailed out of the job at the very last min. My container was suppose to leave the storage facility in Bartlett IL on 2/27 and I was not notified of this issue until 2/4. It has been over a week and Pack Rat still can't find a driver to drive my container down to my new home in Florida.

I had a complicated move: four large containers in multiple locations, some containers going to storage, others to our temporary home. We needed help loading our boxes. The container drop-off and pickup occurred exactly when they said they would with professional, proactive communication. The packing labor was on-time and get the job done faster than I thought. I had an extra container I didn't need and was given a rebate. Moving can be stressful: hire Pack-Rat to lessen the load. We're very happy.

When I scheduled my long distance move, I was told of the upcoming payments, including the monthly storage charge which would be pro-rated for any unused portion of the month charged. I was also told that I could track the status of my move online and would not receive a phone call when the unit arrived at the destination depot, but it wasn't. I was told it would be a five day transport which was picked up on 12/26. I checked online every day and it always showed Open and told me I could not schedule delivery until it arrived at the depot.

I will never use this service again. I called and spoke with inside sales representative. Promises, Promises. They completely missed the mark. Sales rep said that they would help with labor helpers and did not. They ghosted me as well and would not return my calls. Gave me incorrect cost info to use their services. Charged me every time they move the container, which wasn't told this. I should have gone with a regular moving company and let them overcharge me. All the anxiety this company cause me. Never, never again! And I would even use them for storage. The worse experience ever...

My order was for an 8ft POD to be moved from CA to GA. Delivery of the Pod was delayed from the 10-2 slot to 9:30 PM and communication was poor. Pickup was even worse and took place at 6:30PM instead of the 2-4PM slot after several calls. The Garden Grove facility runs a very poor operation. The corporate people then tried to bully and intimidate me to pay an additional $500 because they said gas prices had gone up. I had to spend over 90 minutes and prove to them that AAA was reporting drop in gas prices from the day I had signed the contract. Each agent reduced that amount by $100 or $200 until I was able to remove all the charges. This has been reported to the California State AG. This is illegal and fraudulent way to charge consumers money illegally.

I started a new job that required relocation from Portland Oregon. The problem was I did not know where I was moving, the company had two possible locations, Spokane Wa or Phx Az. I explained this to the Packrat agent as we set up a long-distance move. We used Phx as the default location since we had to pick one location to create a quote so logically we picked the further location to get the maximum cost for approval from my employer. So the plan was load up one pod and declutter the house. Then put the house on the market and when it sold have the second pod delivered and by then I should know where I am going. I had one pod delivered and loaded it up and I asked to have it stored locally because I still did not know if I was moving to Spokane or Phx. Put the house on the market a month later it sold.

First of all, for the price and what is offered, Pack Rat is, by far, the best price around. Now, although the rental agreement is signed and our long distance move is on the calendar, our move is not completed. I will make sure to come back after completion to leave another review for my experience with that part of my move. I have to say we searched high and low for this long distance move and were a little skeptical at the prices that were offered by Pack Rat. Many other moving companies had a ton of hidden fees, so Pack Rat's prices made me that much more skeptical... I came into this transaction with the knowledge that, because of the massive size of this company, some words might get lost in translation, when speaking with multiple representatives.

Company reimbursed me for the damage. I gave them an extra star for quickly handling this.

I will say there is partial resolution. I was happy to hear from customer service and they were polite and apologetic for my expierence. They did way the pick up charge which I appreciated. I also asked that they waive the 3rd monthly charge that was applied they day I attempted to schedule a pickup and found out I could not use their service. I did tell them to pick up the unit that day, as it would do me no good for a transfer of my furniture 8 days post closing, but they could not get it sooner.

I felt that as we both knew the day I was charged month 3 the unit would be nothing more than an obstacle in the new owners driveway for over a week they should refund me. Their accounting department disagreed, and denied my request.

WORST, unprofessional, inconsiderate company, just will try to get in the work order, and latter don’t do as discussed. Do not book them; book someone else. They just wash their hands off after your confirmed order. I have to move next week, and I am paying twice the price now. I booked the 2 containers, one month in advance with Taylor ** with all the details of pick-up and drop-off and where the containers should be placed, and it was completed. 1 day before I get a call from delivery Harrison **, who works in an NJ facility, who was extremely rude and says that the containers cannot be delivered at the discussed location. Next day the guy comes with the containers and leaves, as he cannot drop the containers. Locality team "Sam" is being very insensitive about the situation….And offering me $100 off for this. Just don’t book them …. They will ruin your move.

I scheduled a long distance move from Washington State to Utah. I had to have the pods delivered to friend's house because my driveway and street were on a hill. I scheduled the first pod to be delivered Tuesday Aug 22nd, and for it to be picked up Tuesday Aug 29th. I received a call Tuesday afternoon, saying they had overbooked pickups and wouldn't be able to get to us until Thursday the 30th. I told the operator I needed the pod to be picked as it was at a Neighbor's house, and they were headed out of town for the weekend and the pod was blocking their UTV and trailer. She informed me they could not do it Wednesday, and the soonest it would be picked up Thursday first thing 8AM. Well that didn't happen. The driver showed up at 12:44PM.

On July 31st I had a shipping container delivered to Rio Vista, CA. When I agreed to the contract, it was that my 1st month of storage in Benicia, CA be waived. On August 31st, I had a debit of $312.10 debited from my account, which I assumed to be September's storage rent. On September 29th, I called 1-800-PACK-RAT to schedule a delivery to my new address in GA. I was told that it would be in transit on October 2nd and delivered by October 13th and the empty container will be picked up October 16th. On this call with Supervisor Tammy, I asked on several occasions if I would be responsible for "October rent" and she always replied with "no" except one time when she stated, "You will only be responsible for October rent if the container is returned un-emptied and that charge will be on October 31st!

I was five days trying to contact with no response, no answer, no call back in the queue. Once I finally contacted them they added another $499. To the bill just four days prior. Now, I’m not spending that and they don’t negotiate. Here’s the kicker, they are aware in writing and verbal that my entire family’s US birth certificates are in the unit. I clarified this all day long, recorded conversations. They will knowingly and purposefully Sell Our US birth Certificates to the highest bidder. Then ASK the buyer to leave behind personal docs. Yea right, they will sell those documents to terrorists because that’s the only thing worth value in that container. Pack Rat sell US government issued documents to the highest bidder. National Security Issue!

I have been using a 1-800-PACK-RAT container for storage for 2 months while my new house is remodeled. I called to cancel and the system said the wait was "more than one hour" so I would receive a call back. Over 5 hours later, I answered a call that said it was my callback and told me to hold for an agent. 1 hour and 15 minutes later, the call dropped and I got a text that told me to start over and request a new callback. My billing date is tomorrow. They are trying to prevent me from cancelling so they can bill me for another month even though I've been calling for 3 days trying to get my container picked up.

It’s 2023. We just found out aliens are real. Our last president was just criminally indicted and our current one is very likely 90% on hospice. 500 people made like 300 billion $$ last year alone. We all have an alcohol problem. Food is way too expensive. I just paid $3000 to have a pod sit on a truck and be delivered to my house at a certain time on a certain day because in spite of all those chaotic things I just mentioned, the apartment building I’m living in still expects me to be out of here at a specific time on a specific date and for everything I own to be gone as well. If I have to follow those time constraints, shouldn’t a nationally “functioning” company?

In my departure state, they delivered a unit with so many holes and tape, and there were still more holes. I complained. I was told that long distance moving got the ones with holes and local people got the nice ones, but we’re the ones paying more money. After my complaint, a nice one was delivered. Everything went smoothly until delivery in the next state. He did call and give me enough time to move my car, etc. However, he couldn’t figure out how to operate the machine. He said it was defective, but it wasn’t defective when he loaded my unit, so it was only defective at my house. He was here forever trying to get it to work. I then scheduled the pick up for my empty unit. I was told he would be here at 5:15 and would give me a call an hour or so before. I suggested sooner so he could use my neighbor's driveway to back up. He arrived at 2:15 with no advanced warning.

If I had 4 hands, I’d give them 4 thumbs down! Ordered a 16ft storage unit to be delivered to my home. After spending 3 days packing my deceased relative’s belongings and driving 9 hours to unload, I pull up to my home to find the pod was never delivered. I spent hours on the line begging for a delivery time, but no one would help. Unfortunately, the only phone option that allows you to speak with a rep and does not have a long hold time is SALES. Once you explain what’s wrong, they immediately transfer you to SERVICE, which has more than an hour hold time. This was a complete waste of time and added so much more stress and heartache to my family. Honestly THE WORSE business decision I ever made. Save yourself the frustration and choose another provider.

I ordered a storage unit and paid additional money to have it delivered in the morning of the drop off date. The company never showed up until late at night and never contacted me, despite taking my money for the early delivery and scheduling movers I had to pay for all day to load. Then when scheduling my pick up, the customer service line had hours to wait and the call kept dropping. When I finally got through it was the next day, they told me I will be charged for another month almost $300 because I was one day past my anniversary date of drop off. When I explained the issue of not being able to get through, they said that they acknowledge they had hours of wait time and saw that I called but in order for me not to get charged I would have had to wait on the hold until I spoke to someone.

The only reason I’m giving 5 stars is due to the delivery driver, Marcella!!! She was absolutely amazing and I have never seen someone work so hard! 1-800-Pack-rat the company itself was a nightmare to deal with!! We had the worst experience having the box picked up for a local to local residential move. They called to confirm pick up at least 30 times and text. We had no problem confirming all of those times… then I spoke to the first delivery driver and he assured me he was 30 min out… Never showed… so pack rat charged us an additional $135. Had to reschedule 4 times… Marcella finally was our rescheduled delivery driver. She was amazing!!! If not for her I would never even consider this company to my worst enemy!!! They did the right thing hiring her!!!! Thank you again Marcella!!!

Pack Rat signed an agreement stating that they would pick up my client's storage containers from their home on the day of closing (7/7). About half way through the day, they informed us that all of their trucks had broken down. Although inconvenient, we understand that things like this happen. After waiting on hold and having to be transferred to multiple departments and supervisors, Pack Rat promised that the pods would be picked up no later than 8am the next morning (Today 7/8).

I wish I could give 0 or -10. NEVER use this company! NEVER! Use POD or Uhaul or a moving company. Or literally, anything else UNLESS you want to have your stuff held hostage and be on the phone for hours with their horrible customer service. My POD was supposed to be delivered on the 29th and I still do not have it and won’t until at least the 5th. No one can tell me anything. I was hung up on by a supervisor, they lied about what was said. I was told I was a “priority” but told they couldn’t do anything about getting it here. No one can get ahold of the facility my POD is at (4 supervisors have tried). Do not use this company unless you want to wait days or even weeks for your stuff. And want to be on hold for tons of time and be given NO information on where all your stuff is.

Our pod was supposed to be delivered this coming Saturday. We are moving 12 hours away so we planned to drive through the night with our 2 kids and hired movers to meet us there that morning to help us unload. Well 1-800-PACK-RAT called today to tell us a truck broke down and they will not be able to deliver until Tuesday. We tried to resolve this over the phone with multiple people. They offered $150 discount for the month of storage.. And that there was no way they would be able to deliver earlier than Tuesday no matter what.

Updated on 6/14/2023: I was told my container would be picked again on June 13th, it was not. I received a call the morning of the 14th and told it would be picked up by noon. It is 12:05 still in My driveway! I cannot recommend this company ever! The only resolution I will accept now is for my container picked up today with a full refund of $226.00. I cannot believe a company would not want one of their assets picked up! I’m at a loss on what to do!

Without going through the gory details, just go with Pods Company. We spent hours with this company's customer service making sure we are ordering the right sizes and quantities to move our entire home from our current state to another. After 3 different customer service agents reassured us that what we ordered would be enough for our items and will actually have room in the last pod. The movers that showed up on the first day said we would need one more 8 ft, so we got on the phone immediately with 800 Pack Rack to order one more pod for the following day. We were on hold and transferred to 5 different departments because no one knew how to handle this seemly off-the-wall situation. After being on hold for over 1.45 hrs the lead mover said "Never mind, your pod that is showing up tomorrow will accommodate your items". So we hung up.

I moved from Texas to Kansas. When they arrived in Kansas, they dropped the container at the wrong spot in spite of me telling the driver not to place it there. He literally did not listen and ignored me....very disappointed on where it was dropped. I should have gone with UBox from UHaul. They have small containers and are easier to work with. With PackRat, I was promised something and delivered something else. My container number was **.

Great service: reliable, courteous, and prompt. Customer service as well as sales were professional and followed up with phone calls to make sure that pods were delivered and picked up on time. Very impressed with the entire process.

I decided to go with Pack Rat for moving and my experience from beginning to end was totally on point. Our Trip was from Florida to NJ, I Made my drop off date, then changed my drop off date with no issues. They called to confirm the day before and also when 10 minutes away. Dropped off on time. Picked up on time with verification calls. Delivered my container in NJ on the day it was arranged. I called to have them pick up my empty container early instead of the scheduled day, they accommodated me no problems. Side Note: Nothing was damaged or moved the container was literally the same as when it left. I do see bad reviews for damage with some companies but it's all about how you pack. We did a great packing job and made sure every item was secured. I would use and recommend them again in a heartbeat.

This was a short term rental during an office renovation. Everything ran smoothly. The only issue I had is that I was using my corporate card (direct bill) and had to contact them each month for a copy of the receipt. There should be a way that a copy of the receipt is automatically emailed when the credit card is charged...many other companies do that.

We needed to do an across-half-the-country move for our son (CA to MO). PackRat's quote came in far less than a popular competitor's, so we made arrangements with them. Since I tend to have very low expectations and am rather pessimistic, particularly when it comes to customer service, I figured something would go wrong somewhere along the line. Amazingly, it did not! They delivered the empty pod when expected, explained how to load it, picked it up on time, delivered it in MO on the day we arranged, and picked up the empty one on its scheduled day.

We had a wonderful moving experience with 1-800-PACK-RAT from beginning to end. The online personnel were personable and very helpful and careful to attend to our every question and concern. When the truck broke down on the way to our house and when a snowstorm halted all movement for a couple days, the manager kept in touch with us and made sure we were kept informed and our concerns were addressed. They delivered what they promised and it was a load off our minds to know we were not just another load of household goods. We wouldn't hesitate to recommend 1-800-PACK-RAT to our friends or to enlist their expertise again ourselves.